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Business Profile

Medical Lab and Testing

IMA Clinical Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving non-stop robo calls from this company about vaccine clinical trials over the last few weeks including today. I do not remember ever asking them to contact me about such nor do I ever remember dealing with them prior to the calls. I have been screening my calls and blocking phone numbers every time it occurs, but they persist. I do not know if it is a scam pretending to be from this company or just how they operate, but it is truly annoying.

    Business Response

    Date: 12/13/2024

    I will forward the information over to our research department and inform them to stop all contact to the consumer.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a clinical trial through this organization and I was to receive a $25 gift card. I did receive a gift card but there was no money on it. I tried reaching out to the company and all I get is a recording.

    Business Response

    Date: 09/16/2022

    To whom it may concern,

    This is regarding response to complain ID ********. Subject was seen at our research site on 19-AUG-2022 and consented to a study trial. Participant signed to be compensated for participating. Participant was informed compensation card comes in the mail and can take a few weeks to be processed. Once received participant is to notify our business to then add the compensation to the card. On 09-SEP-2022 participant informed business that the card was received, the specific staff member that they were contacting was out of the office from 09-12 SEP and participant was leaving voice messages during that time. On 13-SEP-2022 funds, in the form of $25, were added to participant’s card. On 14-SEP-2022 participant confirmed the funds were loaded and added and they had no other questions or concerns.

IMA Clinical Research is NOT a BBB Accredited Business.

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