Complaints

This profile includes complaints for World Class Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  World Class Moving & Storage

  4625 Lindell Blvd Fl 2 Saint Louis, MO 63108-3739

• 

  World Class Moving & Storage

  221 N Kansas St Ste 700 El Paso, TX 79901

• 

  World Class Moving & Storage

  1455 Frazee Rd San Diego, CA 92108

• 

  World Class Moving & Storage

  208 B 29th Ste 241 Billings, MT 59101

• 

  World Class Moving & Storage

  950 W Bannock St Boise, ID 83702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked moving services through this company. Two days before Pickup they called to let us know that delivery could not be guaranteed for our date and that we would now have 21 days to receive our goods. We reached out to cancel the following day, which was a day beforePickup according to the contract was valid time to cancel. They refused to cancel and refund our money.

  Business Response

  Date: 02/20/2025

  Hello

  My name is ***** ***************** for ********************** , 

  The Following customer did not Booked this Move with us ,the Company that Booked her move is Allied Transportation Group LLC and her pick up date is 2/20/25 or 2/21/25 .We schedule them first to pick them on the 2/21/25 between 10AM to 12PM .Then today Morning we reach out to **** wish and confirmed that the movers will be there today between 2 and 3pm

  The customer cancelled the move when the team were already on their  way from ****** TX  and they were only 2 Hours from there location in *************; ***with in their Move date and our cancelation policy stated that we will only refund the deposit we collected if they canceled 7 Business days before the Move date .

  The reason why they canceled is because the Moving Broker did not guaranteed them straight delivery and they also did not purchase that.We did offer them P.G.S as mentioned in our *** that a ************************** can be purchase and they declined .

  The Fault was on the Customer and we also did not Booked this move as they just mentioned on their complaint ,Please see the attachment that we added that show the Move was Estimated and Booked by Allied Transportation Group LLC, what the customer attached is not our Contract ,its the Confirmation page and the Actual Contract is the Bill ** Lading that they signed electronically yesterday and we did went everything with them.

  The Payment we collected was not the Deposit of the Booking as they mentioned .its our company deposit for the actual pick up today between 2PM to 3PM and that deposit went to the Truck Expenses like Gas , Moving Materials and also Payroll for the 2 Guys that was heading from ****** to ************

  The Customer is not entitled to refund due that they cancelled the move with in their Pick Up Windows 2/20/25 and 2/21/25 and also the cancellation happens after they spoke with the Broker who reminded them that they never agreed with them of straight delivery .We actually find out from the Broker first before they the customer told us.

  Our Cancellation Policy is on Our *** and its said clearly that the only time a customer can be fully refunded is if they cancel with in 7 Business day before the Pick Up date of their Belongings.We will attached the *** that the customer signed yesterday and our company terms and conditions as well.The Customer Pick Up Date is today the 2/20/25 and they are aware of it and they refused to get pick up due to them and the Broker not to agreed on the Delivery window. 

  Our *** was Signed yesterday the 2/19/2025 and on the *** its said clearly over 1600 Miles delivery windows is 7 to 21 Business Days this was told to them by phone over and over and they did not object to it and this conversation was between **** and our Dispatch Manager *****.

  On the Third Attachment its Clearly said with in 7 Business DAYS PRIOR TO THE PICK UP DATE .

  FINALLY WE HERE REFUTE TE STATEMENT WRITTEN BY **** & **** THAT MD TRANSPORTATION GROUP BOOKED THEIR MOVE.There Move was Booked on February 3 by Allied Transportation Group LLC and they paid them a deposit of $1,211.96 Please see all that information on the first attachement .

  the Payment we took is the Amount that was due at Pick up prior to loading and that payment went to reserve the truck along with Moving Materials that was needed for this move along with gas and Payroll.

  We and Allied tried many times to let them allow us to move them today or tomorrow wish is on their Moving Estimate booked by Allied and they refuse.

  Customer Answer

  Date: 03/03/2025

  I disagree with the response of the business.  The statements below are not accurate.

  
  

  " The Following customer did not Booked this Move with us ,the Company that Booked her move is Allied Transportation Group LLC and her pick up date is 2/20/25 or 2/21/25 .We schedule them first to pick them on the 2/21/25 between 10AM to 12PM .Then today Morning we reach out to **** wish and confirmed that the movers will be there today between 2 and 3pm"

  
  

  -- we never agreed to the pickup date of the 20th.  Clearly on the attached agreement with MD transportation the pickup date is the 21st.  They only contacted **** AFTER multiple texts and emails were sent on the 20th cancelling the move.  Texts and email were the only means of communication because all numbers on their website were non-functional.  We have time stamps of texts, emails and their incoming call to ****. Authorization was never given to roll trucks from Austin.  Their own statement says they contacted **** to "notify" that they would be there between 2-3pm indicating they had sent the movers prior to any call.

  
  

  "....  and our cancelation policy stated that we will only refund the deposit we collected if they canceled 7 Business days before the Move date ."

  
  

  --Wrong.  This is Alied's policy not MD Transportation.  MD's policy of 24hours is on the attached agreement as well.  See cancellation of service on the attached agreement.

  
  

  " The reason why they canceled is because the Moving Broker did not guaranteed them straight delivery and they also did not purchase that.We did offer them P.G.S as mentioned in our BOL that a ************************** can be purchase and they declined ."

  
  

  --It doesn't matter why we cancelled. There is no stipulation in their cancellation policy as defined on the attached MD Transportation agreement. See cancellation of service on the attached agreement.

  
  

  " The Customer is not entitled to refund due that they cancelled the move with in their Pick Up Windows 2/20/25 and 2/21/25 and also the cancellation happens after they spoke with the Broker who reminded them that they never agreed with them of straight delivery .We actually find out from the Broker first before they the customer told us.

  
  

  --Again.  Pick up time is clearly defined as the 21st between 10-12.  Allied has nothing to do with this complaint.  See "pick up day" on the agreement.

  
  

  " The Customer Pick Up Date is today the 2/20/25 and they are aware of it and they refused to get pick up due to them and the Broker not to agreed on the Delivery window. "

  
  

  --Again.  Pick up time is clearly defined as the 21st between 10-12.  The 20th was never discussed until AFTER the cancellation request.

  
  

  "The Payment we collected was not the Deposit of the Booking...."

  
  

  --Please see the attached receipt and agreement.  Clearly a deposit with WD Transportation.  I don't care how they use the deposit.  Doesn't matter.  See receipt and "payment terms" on the attached agreement.

  
  

  "the Payment we took is the Amount that was due at Pick up prior to loading and that payment went to reserve the truck along with Moving Materials that was needed for this move along with gas and Payroll."

  
  

  --They took payment. Agreed.  We cancelled prior to 24hrs before pick up date and are entitled to a refund of payments made.  See attached agreement.

  
  

  Business Response

  Date: 03/04/2025

  Hello BBB

  We disagreed with the customer , the customer ******* Canceled the move on the 2/20/2025 and there move date on the contract is 2/20/2025 or 2/20/2025 and as our policy stated clearly on our Bill ** Lading cancelation policy ,a customer to be refunded they must cancel with in 7 days before the move date and since this customer canceled the move on the 2/20/2025 they are entitled to a refund.

  Even if they canceled the move 3 or 5 days before the move date they will not be on the windows of the cancelation day.

  Customer canceled the move on the 20th while the crew was heading to their house and per say they not getting refunded since they violated our cancellation policy and that policy is on our BBB Profile clearly state that 

  Refund and Exchange Policy
  We will fully refund the customers their deposit within 7 days prior to scheduled move date.

  That is the policy of our company and the customer cancelation did not meet that windows and for that reason we will not issue a refund since that payment we received went to our payroll and material along the move expense and the main reason that they not getting refunded is because they canceled on the the window of their move ,please see the attachment of the Original Estimate done by the Broker that schedule their pick up 2/20/25 and 2/21/25 and this also prove that we did not Booked this Move as the customer said in the Original Complaint that they booked with us wish is not accurate .THE CUSTOMER IS NOT ENTITLED TO REFUND SINCE OUR POLICY STATED THAT THEY MUST CANCEL IT 7 DAYS BEFORE NOT THE  SAME DAY OF THE MOVE WHEN THE TEAM IS HEADING OUT TO THEIR HOUSE 

  Customer Answer

  Date: 03/11/2025

  Complaint: 22968090
  
  I have reviewed the business' response and am rejecting it because:
  
  World class continues to hide behind Allied.  Allied is a broker and a separate business.  World Class DBA MD Transportations termination policy is attached.  It clearly states 24hrs prior to pickup which is also clearly specified.  This shouldn't be this difficult to understand.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/11/2025

  Hello

  The Customer ******* cancellation does not fall on our cancellation Policy and our cancellation policy clearly stated that a customer refund can only be applied if they cancel the move 7 days before the move date .

  24h Hours cancellation or same day or 3 to 5 days cancellation will fall short on our cancellation policy .We are Rejecting there request and as we said before many times they will not be refunded the deposit they paid us since they cancelled the move on the same day of the move 2/20/2025 and there windows of pick up is 2/20/2025 and 2/21/2025 and for that they are not entitled to a refund and we made clearly to them by phone that day they not getting a refund and they can read our BBB Refund and Exchange Policy below

  Refund and Exchange Policy
  We will fully refund the customers their deposit within 7 days prior to scheduled move date.
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company gave me original quote of 1676. I paid 676 deposit. They then raised the quote a week later to 3803 when I told them I had more items than original quote and I paid another deposit of $1000. Then day of move they tried to tell me I had more stuff than I said I did and it was really going to cost me 7074. When I tried to dispute the manager screamed, yelled, threatened and bullied me into signing the new contract. I then paid another $1070 via Zelle. Then while the movers were loading my stuff onto the truck one of them tried to blackmail me by demanding a tip and refusing to finish the job until I paid. When I complained to their manager he became irate and screamed and yelled at me, distracting me while the movers left and tried to take off in the truck. I ran out into the street and stood in front of the truck so he couldn't leave. Then they both yelled and screamed at me saying I was lying about the tip and demanded I pay more money so they could take my property to a storage unit for the night. When I paid 1770 via Zelle he claimed he didn't receive it. He then continued to yell and scream at me and tell me I was causing time delays and problems which was going to continue to increase the cost. I went to the police but they wouldn't get involved claiming it was a civil case. The manager claimed the movers put my stuff in storage but I didn't feel like I could believe them. I went to the bank the next morning and told the manager and he helped me dispute the 1770 ***** charge. He said that the money had been sent and removed from my account, but the company hadn't accepted it yet. I spent the next 2 days trying to figure out what to do because I knew that if I continued with the move they'd continue to hold up my belongings and extort me the entire way. I ended up cancelling the move a couple days later but before I could get access to the storage unit I had to pay another $1000 via wire transfer.

  Business Response

  Date: 10/01/2024

  This Customer was Booked by Guaranteed Van lines and the pick up was done on time and the customer added more items on the truck instead of 400** wish was a size of a studio we end up picking up full 3 Bedrooms house with Garage and the ** ended up over 1200** and the items was pick up and stored in our company storage near by .It was supposed to be loaded 72 Hours after for delivery.The next day the customer called and said that she wants to cancel her delivery and we charged her $1000 FOR Cancellation .

  The laws is when a customer want to cancel a move its need to be done prior to the loading not after when its got pick up.We were in our line of charging her the 3k plus  remaining  balance that was due at delivery and instead of that since she insisted we only charged her 1k.

  The customer is not entitled to refund after pick up was done and cancellation policy is before pick up not after the pick up.We advise the customer to contacted any Interstate ********************** Company and ask if they not obligated to pay the balance after pick up was done and also asked if they can cancel for fee after and everyone will say NO.

  Ms ******* **** is not entitle to any refund and she was not charged the full amount she owed us after the pick up .If she needs more clarity we will be very happy to provide her.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MD Transportation was contracted to store and move household items from ** to **. They improperly stored the mattress and desk resulting in water damage to the items. The matress was delivered with water stains and mold and had to be discarded.There is insurance under the contract, but the company will not respond to repeated attempts to contact them for an insurance claim. In addition, they charged us $280 extra for shipping the items that they had damaged and had to be replaced upon arrival.They simply are not honoring the contract, have provided substandard service and non-existent customer service.

  Business Response

  Date: 10/01/2024

  We apologize for the inconvenient and we like the customer to reach us at ******************************* so that we will send them a claim form to fill out .

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract was executed for $2,000.10 to move my ill mother from ******* to ****** (where I live). After picking up the items and leaving the departure point, I was told that the items exceeded the standard rate and I would be charged an additional $430 dollars. When I asked for evidence of such overage (measurements, photos, etc.) the business yelled at me and threatened to not deliver the items. Before delivery, I was called again and had $244 more demanded, under threat of discarding/refusing delivery of my items, and outside of the contract, and again was yelled at. When my mother's items arrived, there was no oppurtunity to verify measurements and my mother's property again was threatened to be withheld if I didn't agree to the revised not-agreed upon price. My calls are now not being answered. I want a portion of my money back, but I am also concerned about other people getting trapped using this service and having their property held hostage for more money when contract price was already agreed upon.It is important to note that my contract was with USA *** Lines, a third party moving broker, so at no point was I given the option to work with another company.

  Business Response

  Date: 05/09/2024

  We apologized for any inconvenience on this job but the customer complaints should be addressed to USA *** lines ,the customer was not told that USA *** lines was a broker wish they actually are and as for us the additional charge was due to the additional items that was not listed on the original estimate that we received from USA *** ******** are open to workout on this with the customer .

  Customer Answer

  Date: 04/02/2025

  I never received a refund from the company. 
  

  Business Response

  Date: 04/02/2025

  Hello *************************** did try to reach out to you around November 2024 last year ,Our General Manager Did send a payment to **************** last year after they reach out to us regarding your complaint .the Owner of the Company manage the Business from ********** ,one of our former Manager **** sent him a $560.00 by ***** after he reach out to us and we did not know that they never sent it to you .

  We stopped working with USA Van Lines around the beginning of December and today we tried calling their number and they just hang up on us .the person that we were in touch with was  *** and his number is *************.

  Please Call them and you can also call us and we will be glad to help you

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our initial contract was with Budget Moving and Relocation, which, in turn, chose to engage MD Transportation Group LLC contract was signed on 5/1/8/23. They outsourced to Super Good Movers, who handled the packing and pick-up of our belongings. Notwithstanding my request for an inventory, I was assured such a document would be prepared at the warehouse, which was marked by barcode stickers on select boxes. Regrettably, an inventory never materialized. In relation to payments, we fulfilled our obligations by settling the broker fees and a portion of the moving costs with MD Transportation. However, without prior consultation or approval, MD Transportation delegated the task to Rolly Trucking LLC and used my husband's already signed bill from MD Transportation which reflected an unexpected balance of $6944.17. We were informed by MD Transportation that, upon settling this full amount, we would receive a reimbursement of $3900.00 with check #8. Despite our reservations, we complied. Notably, this check was originally mailed to our former address in Texas and was forwarded to us. Subsequently, we were advised to hold the check until a hold was lifted. Unfortunately, despite numerous attempts to reach your accounting department, we have been unable to communicate with a representative from their firm. Notably, it is now past 90 days, and this check's validity has expired. In addition to these financial discrepancies, the delivery of our belongings was unsatisfactorily handled. The delivery was divided into two separate events that were not disclosed to us and we did not find out that the rest of our belongings were to be delivered at a later date but were expected to pay in full. The second delivery was finalized on 10/19/23 and a significant number of items are yet to be accounted for. MD Transportation emailed me to advise me that a new check would be mailed and they would assist me in filing a claim and as of today I have not heard anything from this company.

  Business Response

  Date: 11/28/2023

  The Customer Was pick up by our Companies and delivered by a third party Carrier and if anything is not delivered or missing the customer can file a Claims true the third party carrier that we already provided them the information .A new check was mailed to the customer ,we don't know if they lost it or just did not want to deposit the check and at this point we did not received any mail returned

  Customer Answer

  Date: 11/30/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I want to express my profound dissatisfaction with your services
  As evidenced by our previous communications in October, I was explicitly instructed by your firm not to deposit funds through check #8 due to the closure of the associated bank. As of today, neither has a new check been dispatched nor has there been an attempt to reconcile this matter. I find this behavior not only duplicitous, but also a flagrant disregard for the professional standard of conduct.
  The persistent recurrence of these issues as supported by your company's litany of complaints is alarming, and I am utterly appalled at the level of customer service provided. I have a well-documented email trail demonstrating my relentless pursuit of resolution since June. One such correspondence includes your acknowledgment and commitment to assisting me with my claim, pertaining to the loss of items totaling several thousand dollars and issuing a new check.
  If a new check has been issued as compensation, I request proofs of dispatch and the check number for my records. Further, despite promises to the contrary, a managerial representative has yet to reach out to me. Additionally, my contact number appears to have been blocked. Based on the circumstances, I find this behavior deplorable and believe that my husband, a military veteran, and I deserve better.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 12/02/2023

  Hello

  Our Company have issue with the bank due to some Broker that we work with and at this time we can't issue any check to any customer until our Bank situation is resolved and as soon its resolved with the bank we will issue a new check to you and we are hoping to get it done by the end of this month or early January .One of our dispatch will reach out to you for more explanation .

  Customer Answer

  Date: 12/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  I have been waiting since May for my money and this company continues with the excuses I need a new cashiers check to be mailed as soon as possible.  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 21,2023 DOT number:3295868 Invoice:4451 Bill of Lading Number: ******* Amount Paid to Company directly: $2,961.80 Amount Paid to obtain my goods from Osceola Mini Storage: $402.58 Amount Paid -Uhaul Truck to move my good myself : $4107.19 This carrier was assigned to me by Bridgeview *** Lines I paid them to pick up my goods and ship them to *************. I was originally quoted $3898.54 for my whole move. Upon pick up I was told that more money was needed because I had more than what was originally quoted. I would not know what this additional cost would be until after my goods were loaded on the truck and taken away. When the truck was being loaded no inventory was taken of my goods. This was in my contract and when I questioned it I was faced with hostility and excuses. They assured me "this is how its done". After dealing with more excuses, hostility, harassment and delays I made a police report and Officer ***** found that my goods were being stored at Osceola Mini Storage 15mins from my pick up location. I was told my goods were being stored in the carriers private secured warehouse. This was a lie. Upon contacting OMS the manager confirmed that my goods were being stored in two units one of which was unlocked and the bill had not been paid. ********** contacted me and said this had turned into a hostage goods situation and I should take action to to gain possession of my items. Which is what I did. I had to rehire movers and a truck to move my items. Many items were damaged and broken in the unit including but not limited to tvs, mattresses, furniture and breakable kitchen items. The carrier blocked my phone number and refuses to take my calls. I would like to be refunded my money and compensated for the damages.

  Business Response

  Date: 11/26/2023

  This Customer was assigned to us by TSSJ ********************** Services not by Bridgeview *** lines and the customer information was sent to us by TSSJ MOVING EXPRESS IN USDOT:3672748 BASE IN ******** By their dispatch manager *** and the agreement was us to pick up the job on their behalf and they in turn will do the delivery and that what exactly we did ,the amount of $$ that the customer paid to us was paid to them.

  All we did was to pick up the items and put them in the storage for tssj Moving Express And give them the information .Our agreement of this move was with tssj not with Bridgeview *** lines and we did forwward those email to the customer to show them.

  What happens was Bridgeview *** Lines have issue with tssj and then they tried to put us in the middle and we told Bridgeview that they can contact TSSJ for anything and in turn we told bridgeview were the stuff was and bridgview and us have no contract and in the end the customer did contact them.

  We were helping tssj pull the stuff out of the house  on time due for their team not been able to get there on time and the customer estimate was sent to us by tssj ********************** express email not by bridgeview *** lines .If they need any Refund they can reach out to tssj moving express based in ******** who we helped and bridgeview *** lines who have an agreement with tssj .

  Customer Answer

  Date: 12/04/2023

  Complaint: 20887032
  
  I am rejecting this response because:
  I did not sign a contract or do any kind of business with TSSJ. I signed a contract with MD Transportation.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving out of state had to pay using Venom well I paid ************************ 5/26/27 $2047.50 the guy I was talking to **** at ###-###-#### said he didn’t get the money. So he said send it to ********************* come to find out this was the same company Venom won’t refund my money. I am just screw out of 2047.50. Now it’s June 13 have not heard a word when my goods will be delivered. I ended up paying through wired transfer. Clearly this is the same company.

  Business Response

  Date: 06/26/2023

  We reject this customer complaint.

  The customer was delivered on June 16th by the Carrier WAY FLOWER VAN LINES USDOT:******* at 6PM Eastern Time and she paid them $1,850.00 in Cash to their company driver and this information is on the contract that she have and she can pull it out by just log in to the same contract she received prior to the pick up.

• Initial Complaint

  Date:08/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MD Transport picked up my personal Items 5/22/2022. Held my items ransom at a storage facility In MD for 60 plusdays when my Items were to be delivered 2 weeks after pickup according to employee who took my items away.Company is now demanding an additional $728.28 in a newly constructed contract that was auto signed by the companynot me. These Interlopers are not who I contacted with but did business with ******* ********* ****** *** ******* ***** ******* *** *******. I later found out that they deceptivley represented themselves as a moving company whenthey were actually a broker and pushed me to this horrible sham company. They have been as unpleasant andunprofessional as I have ever had to deal with as a consumer. As of todays date 8/4/2022 I have not yet had my personal items delivered and I have paid out $2100 dollars already!

  Business Response

  Date: 08/07/2022

  My name is ***** Customer Service at MDTG, This customer was Pick up 5/22/2022 and requested for one month of storage wish ends on 6/22/2022 and also this customer did not paid the entire deposit 70% that was due at pick up as mentioned on our Section A Form of payment instead he was  telling that the BROKER ******* ********* ****** * ******* told him not too and we even offered to cancel the move a day before the pick up and he say o he is fine.He told us that he was gonna be at the apartment on the day of the move instead we found out he was in ******** all this time and he left his roommate  to look over the move for him.He made a payment of $700 and change and disappear for over 3 weeks and he was not reachable and he completed the payment due at pick up 3 weeks after the pick up and we clearly told we can't schedule a delivery until payment at Pick up is completed .

  Him and the Broker disappeared for a month and then he started requesting a straight delivery and we reminded him to read our contract wish he have on his email and refuse to do so and still reminding my manager of the contract that he have with the Broker wish have nothing to do with us.

  He received his items on August 6/2022 and he was ready as of JUNE 30/2022 and our delivery windows say clearly on section E delivery windows is 30 Business Days  not including weekends and Federal Holidays STARTING FROM THE FIRST DAY THE CUSTOMER CAN ACCEPT THE SHIPMENT WISH IS JUNE 30/2022 .

  His Extra Charge of $433.00 Reflect of what we  charge customer for storage during summer SEASON OR BUSY SEASON and it's mentioned on our Tariff .His Move is *** CF and we multiply that to $1.5 Per Cf.

  This customer been a headache to our teams since day one, he was not at the pick up and he even signed the contact on June 10 stating that he received his items and we clearly advised him to delete that digital signature at the delivery and he refuse .

  He was Delivered yesterday  by a third party Carrier *** ****** ****** * ******* Who did a wonderful delivery and he was happy and did not call us or complain until he put this review,BELOW IS HIS CONTRACT THAT HE SIGNED electronically at Pick up and he agree on all the terms .

  We are refuting this review and he have any issue he should have contacted us and not disappearing for a month and also not telling us the true that he was not in ******** for the pick up.

  Customer Answer

  Date: 08/10/2022

  Complaint: ********
  
   
  
  I am rejecting this response because:
  This scam company has been unprofessionally communicating and lying from the very beginning(see exhibit A). First, I never contracted with this company. I was duped into thinking I was dealing with a moving company when in fact ******* ********* is a BROKER not a MOVING CO. That misrepresentation is ILLEAGAL(reported to FMCSA)My original digital signature with ******* ********* was illegally copied and transferred to a different document with MD Transportation Group(see exhibit B). In addition, when these shady "movers"  showed up and took my items that very same day I was called and TOLD my items were going to storage if I didn't pay more money IMMEDIATLEY! As MD Transport stated their contract reads, NOTHING should have been charged until my items left the state (see exhibit B). My items remained in the state of ******** and MD Transportation literally attempted to ransom my Items to me(see exhibit C). When I refused and asked questions about the false contracts and where my personal items were, I was met with a barrage of profanity and unprofessionalism from *******, *****, *******, ****, ******* (see exhibit D). Once MD finally did show up with my personal items 60 days, I was AGAIN shaken down for $728 CASH or they would not open the truck and allow access to my items. This company is in the business of taking peoples items for ransom and holding them illegally in storage facilities until they get more money. Due to all of the issues this company caused, I had a late arrival to my new state of residence attempting to wait for this scam business to show up and move my items. This is why my roommate had to oversee the scam movers. Nothing about this company MD Transportation Group  is professional or legal and a civil action for statutory and punitive damages is eminent. No response except a refund of the money stolen is an acceptable response.
  

  Business Response

  Date: 08/12/2022

  Here ***** at MD Transportation 

  We are rejecting this customer saying that he was not told that ******* ********* was a Broker, we clearly told the Client 2 days prior to the Pick up that ******* was a Moving Broker and we did tell them that as a Carrier we have a Payment due at Pick Up and another Payment due at Pick Up and Delivery Please see the Copy below.

  A. FORM / TERMS OF PAYMENT
  Upon booking a 30% deposit is required to be paid in the form of credit card (Visa, Mastercard), cash, or cashier's check. Prior to pickup 50% of the balance is due in the form of Zelle, Venmo, cashier's check, cash, postal money order. At delivery the balance is due prior to unloading in the form of Post Office Money Order or Cash only. MD Transportation Group reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. PAYMENT IN FULL OF TOTAL CHARGES IS REQUIRED BEFORE THE DELIVERY TRUCK IS OPENED AND BEFORE UNLOADING.
  Customer's signature
  

  When he said that he was not supposed to be charge until his stuff left the state that is not correct our contract say clearly if we Have Booked the jobs he would have paid 30% for Reservation and on the day of pick up he would have paid 50 to 70% and its mentioned on the ******* ********* BELOW.here the copy of that AGREEMENT AND UNDER SECTION (16) its Clearly said Carrier have the right to collect up to 70% and that is the BROKER CONTRACT and i don't know what paper he is referring that he was not supposed to paid the 70%...

  TERMS AND CONDITIONS:
  1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE TERMS AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN ******* ********* MOVING AND STORAGE , (HERE AFTER  ******* ********* MOVING AND STORAGE) AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE TERMS OF ANY ESTIMATE AND THE BILL OF LADING, THE TERMS OF THE BILL OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, SIGNED BY BOTH  ******* ********* MOVING AND STORAGE AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
  
  2. CUSTOMER MAY NOT ASSIGN ITS RIGHTS OR OBLIGATIONS UNDER THIS AGREEMENT WITHOUT THE PRIOR WRITTEN CONSENT OF ******* ********* MOVING AND STORAGE.
  
  3. NOTHING IN THIS AGREEMENT, WHETHER EXPRESSED OR IMPLIED, IS INTENDED TO CONFER ANY RIGHTS OR REMEDIES ON ANY PERSON OTHER THAN THE PARTIES HERETO AND THEIR RESPECTIVE LEGAL REPRESENTATIVES, HEIRS AND PERMITTED ASSIGNS, NOR IS ANYTHING IN THIS AGREEMENT INTENDED TO RELIEVE OR DISCHARGE THE OBLIGATION OR LIABILITY OF ANY THIRD PERSON TO ANY PARTY TO THIS AGREEMENT, NOR SHALL ANY PROVISION GIVE ANY THIRD PERSON ANY RIGHT OF SUBJUGATION OR ACTION OVER OR AGAINST ANY PARTY TO THIS AGREEMENT.
  
  4. CUSTOMER HAS HIRED ******* ********* MOVING AND STORAGE AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY, ******* ********* MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ******* ********* MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  
  5. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, ******* ********* MOVING AND STORAGE IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY FMCSA AUTHORIZED MOTOR CARRIER, WHO CHARGES WILL BE DETERMINED BY ITS PUBLISHED TARIFF. ALL ESTIMATED CHARGES AND FINAL ACTUAL CHARGES WILL BE BASED UPON THE CARRIER TARIFF WHICH IS AVAILABLE FOR INSPECTION FROM THE CARRIER UPON REASONABLE REQUEST.
  
  6. CUSTOMER WILL BE SUBJECT TO ALL APPLICABLE LAWS AND THE GENERAL TERMS AND CONDITIONS OF THE CARRIER, WHICH SHALL INCLUDE WITHOUT LIMITATION, A REQUIREMENT THAT PAYMENT IN FULL OF ALL CHARGES IS DUE BEFORE UNLOADING OF THE GOODS IN ACCORDANCE WITH THE CARRIER LAWFUL LIEN ON THE PROPERTY.
  
    7. AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR THE MOVING COORDINATOR SERVICES TO BE PROVIDED BY  ******* ********* MOVING AND STORAGE. I UNDERSTAND AND AGREE THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY TOTAL ESTIMATED SERVICE CHARGES, FOR SCHEDULING AND ROUTING PURPOSES. MY DEPOSIT/FEE IS NON REFUNDABLE AFTER PLACING THE RESERVATION FOR SCHEDULING PURPOSES. ALL REQUESTS TO CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD, MUST BE MADE AT LEAST 5 BUSINESS DAYS (SATURDAY, SUNDAYS AND HOLIDAYS EXCEPTED) PRIOR TO THE PACK OR LOAD DATE (WHICHEVER APPLIES) LISTED ABOVE. I AM ONLY ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR A FUTURE INTERSTATE MOVE WHICH I MUST USE WITHIN A 24 MONTH PERIOD FROM THE DATE OF MY ORIGINAL RESERVATION. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE UNDER  ******* ********* MOVING AND STORAGE. 
  
  
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH  ******* ********* MOVING AND STORAGE, WRITTEN NOTIFICATION MUST BE SENT TO INFO@*******TRANSPORTMOVING.COM. WRITTEN NOTIFICATION MUST BE RECEIVED NO LATER THAN 72 HOURS AFTER SIGNING THE  ******* ********* MOVING AND STORAGE AGREEMENT. CANCELLATION REQUESTS RECEIVED WITHIN 72 HOURS OF SIGNING THE AGREEMENT WITH  ******* ********* MOVING AND STORAGE WILL RECEIVE A FULL REFUND, MINUS 10% DUE TO INCURRED MERCHANT FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 72 HOUR GRACE PERIOD ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH  ******* ********* MOVING AND STORAGE WITHIN 24 MONTHS (2 YEARS) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. IF YOUR FIRST AVAILABLE PICKUP DATE IS WITHIN FIVE (5) BUSINESS DAYS OF ELECTRONICALLY SIGNING THE ******* ********* MOVING AND STORAGE AGREEMENT, YOUR DEPOSIT IS NON-REFUNDABLE.
  
  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES ******* ********* MOVING AND STORAGE WITH AN ACCURATE DESCRIPTION OF THE ITEMS TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT ******* ********* MOVING AND STORAGE HAS A 2000 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2000 LBS. WILL BE CHARGED AT THE 2000 LBS RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA.
  
  10. ALL OF THE TERMS AND PROVISIONS OF THIS AGREEMENT, WHETHER SO EXPRESSED OR NOT, SHALL BE BINDING UPON, INURE TO THE BENEFIT OF, AND BE ENFORCEABLE BY THE PARTIES AND THEIR RESPECTIVE ADMINISTRATORS, EXECUTORS, LEGAL REPRESENTATIVES, HEIRS, SUCCESSORS AND PERMITTED ASSIGNS.
  
  11. CUSTOMER SHALL INDEMNIFY AND HOLD HARMLESS ******* ********* MOVING AND STORAGE, AND ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES FROM AND AGAINST ANY AND ALL ACTIONS, CLAIMS, SUITS, LIABILITIES, PROCEEDINGS, PENALTIES, FINES, COSTS, AND EXPENSES (INCLUDING ALL REASONABLE ATTORNEY FEES) RELATING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF THIS AGREEMENT BY CUSTOMER.
  
  12. IT IS AGREED BY THE PARTIES AS MANDATORY THAT THIS AGREEMENT SHALL BE GOVERNED BY THE INTERNAL LAWS OF THE STATE OF TEXAS WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW. ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE BROUGHT IN THE COURTS OR RECORD OF THE STATE OF TEXAS IN DENTON COUNTY OR THE COURT OF THE UNITED STATES, DALLAS TEXAS. IF ANY PARTY DOES NOT HAVE A REGISTERED AGENT TO ACCEPT SERVICE OF PROCESS IN FLORIDA OR IS NOT OTHERWISE SUBJECT TO SERVICE AFTER REASONABLE ATTEMPTS, THEN SUCH PARTY AGREES TO ACCEPT SERVICE OF PROCESS BY U.S. MAIL.
  
   13. IN THE EVENT OF ANY CONTROVERSY ARISING UNDER OR RELATING TO THE INTERPRETATION OR IMPLEMENTATION OF THIS AGREEMENT OR ANY BREACH THEREOF,  ******* ********* MOVING AND STORAGE LLC SHALL BE ENTITLED TO RECOVER ALL OF ITS COURT COSTS, COLLECTION FEES, EXPENSES AND REASONABLE ATTORNEY FEES (INCLUDING, WITHOUT LIMITATION, ALL PRE-TRIAL, TRIAL AND APPELLATE PROCEEDINGS), IN ADDITION TO ANY OTHER RELIED TO WHICH IT MAY BE ENTITLED. IN THE EVENT THAT  ******* ********* MOVING AND STORAGE PURSUES THE COLLECTION OF ANY AMOUNTS DUE TO IT UNDER THIS AGREEMENT,  ******* ********* MOVING AND STORAGE MAY RECOVER THE FULL TARIFF RATE ON ALL GOODS AND SERVICES PROVIDED, IN ADDITION TO ALL OTHER REMEDIES AVAILABLE TO IT AT LAW AND IN EQUITY.
  14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE.  ******* ********* MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ******* ********* MOVING AND STORAGE WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
  
  15. MOTOR CARRIER NEUTRAL ARBITRATION PROGRAM: THE MOTOR CARRIER NEUTRAL ARBITRATION PROGRAM HAS BEEN DESIGNED TO GIVE NEITHER PARTY ANY SPECIAL ADVANTAGE. IF A DISPUTE ARISES BETWEEN THE CARRIER AND THE SHIPPER ARBITRATION MAY BE A MUTUALLY BENEFICIAL ALTERNATIVE TO HELP RESOLVE THE DISPUTE. SECTION 49 U.S.C. SECTIONS 375.211 PROVIDES THAT A MOVER MUST HAVE A PROGRAM IN PLACE TO PROVIDE SHIPPERS WITH AN ARBITRATION ALTERNATIVE. ARBITRATION IS OPTIONAL AND NOT REQUIRED UNDER FEDERAL LAW. SUMMARY OF THE ARBITRATION PROCESS: ARBITRATION IS AN ALTERNATIVE TO COURTROOM LITIGATION. IT PROVIDES EACH PARTY TO THE DISPUTE TO PRESENT THEIR CASES AND ALLOWS A NEUTRAL THIRD PARTY ARBITRATOR TO MAKE DECISIONS AS TO THE MERIT OF EACH SIDE'S CASE. ARBITRATION SUBJECT TO THIS AGREEMENT SHALL BE CONDUCTED VIA WRITTEN SUBMISSION AND, SUBJECT TO THE ARBITRATOR DISCRETION, THROUGH TELEPHONIC APPEARANCE. AFTER THE INITIAL FILING FEES HAVE BEEN PAID AND THE ARBITRATOR SELECTED, THE INITIATING PARTY OR (CLAIMANT) MUST SUBMIT A WRITTEN BRIEF SUMMARIZING THEIR LEGAL POSITION AND FACTUAL CLAIMS. ALL SUPPORTING DOCUMENTATION MUST BE INCLUDED WITH THE INITIAL ARBITRATION BRIEF. COPIES OF ALL DOCUMENTS MUST BE SUBMITTED TO ALL PARTIES INVOLVED IN THE ARBITRATION. UPON RECEIPT OF THE CLAIMANT'S ARBITRATION BRIEF AND SUPPORTING DOCUMENTS, THE RESPONDING PARTY OR (RESPONDENT) WILL HAVE 30 DAYS TO FILE THEIR RESPONSIVE ARBITRATION BRIEF AND SUPPORTING DOCUMENTATION. FURTHER DEADLINES AND TIME TABLES ARE SUBJECT TO THE ARBITRATORS DISCRETION. LEGAL EFFECTS; IF THE ARBITRATION ALTERNATIVE IS CHOSEN, THEN ANY DECISION MADE BY THE ARBITRATOR MAY BE BINDING. ADDITIONALLY, AN ARBITRATION DECISION MAY NOT BE APPEALED IN A COURT OF LAW. ALL PARTIES AGREE THAT THE ARBITRATORS DECISION WILL BE BASED EXCLUSIVELY ON THE GOVERNING UNITED STATES FEDERAL LAW WITHOUT REGARD TO CONFLICTING STATE LAWS OR REGULATIONS. APPLICABLE COSTS EACH PARTY IS RESPONSIBLE FOR THEIR OWN COST ASSOCIATE ED WITH ARBITRATION. A BENEFIT TO THE ARBITRATION ALTERNATIVE MAY BE THAT IT IS LESS EXPENSIVE THAN TRADITIONAL LITIGATION. EACH PARTY IS RESPONSIBLE FOR 50% OF THE COST ASSOCIATED WITH SECURING THE ARBITRATOR AND 100% OF THEIR OWN EXPENSES, INCLUDING BUT NOT LIMITED TO ATTORNEY FEES.
  
  16. UPON BOOKING, UP TO 50% DEPOSIT FEE IS REQUIRED TO BE PAID BY CHECK, ZELLE, OR ELECTRONIC TRANSFER INTO COMPANY ACCOUNT. UPON PICKUP CARRIER MAY COLLECT UP TO 70%. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, OR CASHIER'S CHECK POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO 70% OF BALANCE DUE PRIOR TO THE GOODS LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED BEFORE DELIVERY AND PRIOR TO UNLOADING.
  
  17. THE CUSTOMER UNDERSTANDS AND AGREES THAT SHOULD THE CUSTOMER FAIL TO EXECUTE OR RETURN THIS AGREEMENT, BY ALLOWING A CARRIER DESIGNATED BY ******* ********* MOVING AND STORAGE TO PICK UP THE CUSTOMER'S BELONGINGS, THE CUSTOMER EXPRESSLY AGREES AND CONSENTS TO THE TERMS CONTAINED IN THIS AGREEMENT.
  
  18. CUSTOMER HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES THE RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION BASED HEREON, OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THE GOODS AND SERVICES OBTAINED HEREUNDER, THE MOVE, OR ANY COURSE OF CONDUCT, COURSE OF DEALING, STATEMENTS (VERBAL OR WRITTEN) OR ACTIONS OF ******* ********* MOVING AND STORAGE OR THE MOVER. CUSTOMER ACKNOWLEDGES THAT THIS WAIVER CONSTITUTES A MATERIAL INDUCEMENT TO ******* ********* MOVING AND STORAGE TO ENTER INTO THIS AGREEMENT.
  

   

  THE CUSTOMER KNEW WE WERE THE THIRD PARTY AND HE ALSO DID SIGN THAT PAPER AND OUR SOFTWARE HAVE A WAY TO KNOW THE TIME AND DATE THAT HE OPENED THE CONTRACT AND SIGN IT.HE CAN SAY THNGS JUST TO MAKE US LOOK BAD.

  PLEASE READ SECTION 16 UNDER THE BROKER CONTRACT THAT YOU SIGNED AND YOU WILL SEE WERE ITS SAY CARRIER MAY COLLECT 70% and the same things is under our paperwork.