Business Profile

New Auto Parts

AutoZone Regional Office

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AutoZone Regional Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a manifold and catalytic converter from AutoZone. Stated it would arrive on Friday, May 30, 2025. Product still claims that until you touch on tracking then says it wont be here till Monday, June 2, 2025. I needed that part and couldve ordered from OReillys and got it Friday, May 30, 2025. I formed a complaint. They only refunded $4.99 shipping. Its false advertising. Its a joke I needed that part today Friday, May 30, 2025.
Business Response
Date: 06/17/2025
Our district manager did talk to the customer. He placed the order. The manufacturer caused the delay. There is nothing else we can do. This is the best we can do.
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a battery for my 2012 ****** Camry with a three year warranty on 6/12/2022. ******* is now not starting on 12/31/2024. Still within the warranty period, I contact the local store I purchased the battery from only for them to state they had no record in their online system of a warranty. Contacted customer service as well with the same results. Store and online representative will not honor the actual receipt from the transaction showing all of the relevant details but will only go by their online records. I spent extra money on this battery in order to have a longer warranty.
Business Response
Date: 01/10/2025
The consumer provided receipts for both batteries and has been reimbursed.
Customer Answer
Date: 01/10/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** ****
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a radiator replaced in my pickup in November of 2022 and in October of 2023, I started having issues with the transmission and then the truck overheated. Turned out that the radiator was defective and coolant from the transmission cooler, which is built into the radiator, went into the transmission and transmission fluid went into the coolant system. Martintonis auto service in ********** replaced the damaged radiator from Autozone under warranty and flushed the coolant and transmission systems, which cost me over $1,100 in labor and tow bills, of which I only have receipts for the labor costs from ***********. In January of 2024, the transmission went out, which was a direct result of coolant in the transmission. My truck is currently sitting at a transmission shop in **********, ** while i await answers from Autozone on whether or not they are going to pay for a rebuilt or used transmission and reimburse me for losses incurred so far. I have been quite patient with them for seven months and I want some answers. I've spoke to the assistant manager, *****, general manager, ****** and district manager, **** of that Autozone location. ***** and ***** have been fairly helpful to me as far as getting information and contacting people, but other than that, I feel I have been avoided and ignored as far as I see it, in hopes that I just go away and forget about the issue.
Business Response
Date: 09/18/2024
District Manager ********************;spoke to the customer ***** and explained that all warranty work is completed through his repair shop. All claims are filed by the repair shop. This particular shop did not file a claim but replaced his radiator under warranty. We are giving ***** $723.80 back for repairs to the radiator, coolant, transmission filter and flush and labor for the job. I have sent his information to the claims department to issue a customer satisfaction check. I did explain to ***** it would take 7-10 business days to receive.
Customer Answer
Date: 09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 19, 2024 I received a call from AutoZones Regional Manager, ********************, from the ******* area. He said he didnt know why my complaint was sent to him but he would try to help me. I explained I filed a BBB complaint due to 2 bad batteries Id purchased from AutoZone. The 1st battery was in July of 2023 that went bad in January of 2024. Then the replacement battery went bad in March. From 6 months then 2 months on a 3yr warranty. Both batteries had leaked battery acid all over and been tested at 2 AutoZone locations. I paid $230 dollars for the battery and just want my money back. My daughter has missed several practices and I had to withdraw her from Special Olympics training due to the battery issues. Spent ridiculous amounts on Ubers to get to appointments. ******************* told ***, the manager at AutoZone in **************** ******** to refund all my money. But someone named *** called me and said he couldnt do that without speaking with his District Manager ***************************. Even though *** said that was the policy if a customer had an item for 2 months or less and it malfunctioned the customer should get a full refund. So why havent they refunded my $230 dollars. My 1st BBB complaint to AutoZone no one answered on the BBB site. But ******************** did call me but they wont give me my money
Business Response
Date: 05/01/2024
We refunded the full amount of ****** at the store.
Customer Answer
Date: 05/02/2024
Auto Zone IS LYING THEY DID NOT GIVE ME THE AMOUNT I PAID $230 DOLLARS BUT $205 !!!!!!! THE REGIONAL MANAGER ***** WAS SO RUDE AND UNPROFESSIONAL SAID THE BATTERY WAS FINE AND PUT BACK ON THE ***** LABELED "REFURBISHED!!!!!!!" I COMPLAINED I WANTED THE REST OF MY MONEY AND ***** STILL REFUSED. I CALLED *** IN THE REGIONAL OFFICE BACK AND SAID I SHOULD SPEAK WITH *****. WHAT THEY DID WAS CONSIDER THE SURROUNDING STORES THAT HAD MY SIZE BATTERY AND GAVE ME THAT PRICE. BUYER BEWARE: AUTO ZONE IS KNOWINGLY SELLING BAD PARTS AND LABELING "REFURBISHED!!!!!!". I WANT ALL OF MY MONEY *** AND ****!!!!!!!!
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a duralast gold battery for my truck on February 1, 2022 and it is still under warranty. I had it tested and was told it was bad however they would not honor their warranty since it has been replaced before from receiving a bad battery from them. I went to orally and replaced my battery since they will honor their warranties. Now I'm asking for my money back that I paid for my battery from auto zone since auto zone will not.

LOCATION INVOLVED:
Business Name: Auto zone 0367
Address: **************
City: Troy
*********
Zip: 63379
Business Phone: **********
Business Response
Date: 01/24/2024
We apologized to the customer. She will return to the store and store manager **** will issue a refund for battery she purchased at a competitive.
Customer Answer
Date: 01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/13/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has to do with employee conduct at the ***********, ** location off *********************. Don't know why, but the beanie guy with black hair decided to call me a wuss to his coworker out of nowhere which was bull. I want this address and confirmation of the receipt of the complaint. Thanks.
Business Response
Date: 01/30/2024
The district manager contacted the customer and assured the customer that they will address this issue with the Auto Zone that was involved.
Customer Answer
Date: 01/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a transmission for a 93 dodge. Within 20 miles went out. Went and got 400 back on core that took back to them. In looking at receipt shows can get refund within 90 days so asked for remaining amount continue to be told they don't have that money on them, continue to get run around.Receipt specifically says if a part fails during warranty period shown on this receipt bring the part to any Autozone store and you will receive a replacement or refund.
Business Response
Date: 01/05/2024
The customer was told to bring the part back in to process a return. He would not comply with the request as we cannot refund the product until we actually have the product in hand. It was explained to him prior to the complaint that the stores do not keep that kind of cash on hand and a check would need to be cut once the product was returned. As of 01/04/2024 the customer has finally brought the part back and a check has been requested for a full refund for the customer.
Customer Answer
Date: 01/08/2024
Complaint: 21008716

I am rejecting this response because:
The date that the transmission was returned was Dec 29th, 2023 and have not received any check for payment. I also did not request a check because I paid them $2424.78 in cash, but a check will be fine if received. Of that amount I receive $400 of that back for my core charge. Attached is also written receipt from the associate that received it in.
Sincerely,

*********************
Customer Answer
Date: 01/09/2024
We received the check in mail today, 1/9/24. We are good. Thank you.
Customer Answer
Date: 01/09/2024
I called management and they over paid by $400 (core charge) they said to keep the extra $400 for repair bill. That was really nice of them. We are all good and they are good business people.

Thank you,
*********************;
Initial Complaint
Date:11/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into this location to purchase a battery; i have been using this store for 30 years It was no good. i brought it back and gave them the old battery. This month I bought another battery and they are charging me $44 when they shouldn&#**;t. Each time I have brought the old battery back. I gave them two old batteries and they shouldn&#**;t charge me for it.
Business Response
Date: 11/14/2023
Spoke to him on 11/14/23, he stated that the issue had already been resolved at the store. His battery was pro-rated and we explained the policy to him. I gave him the number for the Regional Office in case he had any further issues going forward. He thanked me and was satisfied.
Initial Complaint
Date:10/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: Store #*** * **** * *** ****** ***** *** ******* ** *****

On Oct. 19, I bought a new battery from AutoZone at 4pm in the evening. Every time I started my car it hesitated. I knew something was wrong and I didn't know if it was my starter or something else. I went to Dobss to test if the starter was bad and they told me the battery AutoZone sold me was bad. They analyzed it and it cost me $49 to do this. Dobbs found out I was sold a bad battery, I went back to AutoZone and they put the money back on my card for the cost of the battery. They refused to refund me for the cost of getting Dobss to analyze the problem of a bad battery.

I would like for AutoZone to refund me $49 for having to go to Dobbs to get my car analyzed.
Business Response
Date: 11/01/2023
District manager ******* spoke to the customer and apologized for his inconvenience. The customer returned to the store and was given a pay out and filled out our customer satisfaction release form.
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aug the 2nd I went to AutoZone to purchase a Thermostat and also Silicone for my car.. I couldn't use those two parts had to replace the whole part that the Thermostat was in so I returned the two items to AutoZone they told me that the $***** was to go back to my bank account on those returns.. The lady that done the return didn't know what she was doing I guess and to this day never gotten my return back. I went to the store and told them also complained on there website about it they told me to contact the main office and gave me a email to reply too I did twice never heard back from them or never gotten my money back... I know it's a little amount to complain about but I am on low income and only get S/S it's not fair to be ripped off like this...and they said that was the only way for me to get my money on return they wouldn't give me the money it self I never had problems with ******* doing that or any other place on returns.. I deserve my money back...Also the whole amount came to ***** well the lady didn't give me my taxes with it and I told them that they did give me the tax money in cash so now they still owe me ***** I want back...
Business Response
Date: 08/18/2023
The phone number was one digit short so we sent an email on ****.23 requesting her phone number and giving her our district manager's cell number. On ****, I received an email response from her stating that the issue had been resolved.
Customer Answer
Date: 08/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It has been resolved thank you

Sincerely,

*************************

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AutoZone Regional Office is NOT a BBB Accredited Business.