Complaints

This profile includes complaints for AutoZone Regional Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoZone Regional Office

  10871 New Halls Ferry Rd Saint Louis, MO 63136-4432

• 

  AutoZone Regional Office

  335 N Westwood Blvd Poplar Bluff, MO 63901-4843

• 

  AutoZone Regional Office

  1770 1st St Kennett, MO 63857-2518

• 

  AutoZone Regional Office

  507 E High St Potosi, MO 63664-1936

• 

  AutoZone Regional Office

  333 Festus Centre Dr Festus, MO 63028-2400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts and supplies for next day delivery. The website stated if ordered within six hours I would get items next day May 27. Later today in afternoon I received email that items will not be delivered on May 30. This is not the first time this has happened with Autozone, this is false advertisement to get customers to purchase items.

  Business Response

  Date: 06/15/2023

  We refunded both rear struts and gave customer a gift card in the amount of $60.00, his son picked up the gift card.  We spoke to customer on 06/14/2023.

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/23. I went to the local Autozone in STL to purchase a brake caliber I paid 57.99 plus a 25 core charge. I returned same day because the caliber didnt fit. ***** the cashier stated I must’ve provided wrong car info. The other cashier advised ***** there are 2 diff options for my car model . They didn’t have the larger one in stock at that location, so I agreed to be refunded the caliber with the core charge and I will pay and pickup the correct caliber at the location that had it in stock. So ***** processed the refund for the initial order and advised me the new caliber is slightly higher so I would have to pay the difference. I said understood, but I have my old caliber so can you help with removing the core charge for the new order. ***** said yes and told me I owed 27.42. I paid and left. I happen to look at my receipt and saw I was charged the core charge again. I called the AZ before heading back to discuss why was I charged and I returned my old caliber . ***** was very argumentative stating she didn’t charge me and they don’t owe me any money back. I tried to explain to her that the refund was done wrong . She continued to yell and disagree. I requested a manager, ***** I was told her name I was . Well she wasn’t helpful at all because she provided me with 4 different answers . Then ultimately blamed it on auto zone’s system, and said she couldn’t help me . I asked for corporate number to have this resolved since they can’t understand the discrepancy she pointed to the rewards number on the receipt and said they can help you and walked away. I left AZ thinking that maybe ***** pocketed the core charge trade in. As a regular AZ customer this is my first time returning the old part to be refunded the core charge. How many customers are charged a core charge and never bring back the old piece. Employees have access to the system to manually add the core charge trade in discount. I am currently awaiting a call from the District Manager Derek.

  Business Response

  Date: 05/25/2023

  We spoke with the customer and she is going to return to the store and she will receive her $25 core charge refund.  We apologize for any inconvenience.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACDelco Coolant Recovery Tank ******** 1 at $31.99
  Friday, April 5th 2023
  
  ACDelco Coolant Recovery Tank ******** Part Number:
  ******** Location
  Coolant Recovery Tank
  Qty:
  1
  Item Total:
  $39.66
  FITS2019 Chevrolet Truck Trax LT 2WD 1.4L FI Turbo DOHC 4cyl
  ORDER NUMBER: #*********** ORDER STATUS: SHIPPED
  They intentional put wrong parts in box just to fulfill orders and make impossible for you to get an exchange, the part that they sent becomes the priority and not the part you need to fix your car,.

  Business Response

  Date: 04/24/2023

  Good afternoon, 

  Customer has been given a refund.

  Thank you,

  AutoZone

   

  Customer Answer

  Date: 04/25/2023

  They sent the wrong part and can't get another return label sent I called again and was told they would send another return label 4/24, are not replying to emails 

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a ( Supposedly ) reman transmission from this company through AutoZone with a warranty for parts and labor. A total of 2 transmissions were provided due to them being nonfunctioning when received. Both transmissions had to be removed and sent back over the 5 months of waiting. The mechanic and the Chevy dealer agreed that ******* had to have been chemically cleaning these transmissions before shipping them. both the dealer and mechanic were curious how this company was getting parts to rebuild these transmissions when no one else has been able to for months. now this company is trying to say that these other companies were the ones chemically cleaning a transmission that was supposed to be ready to install when received. this same mechanic has installed a junk yard transmission since that is still working at this time. further indicating the problem was on the ******* / AutoZone side,

  Business Response

  Date: 03/07/2023

  We will pay half the claim and our ******** ******* is working with the corporate office to get the check cut and given to the consumer.  We have informed him of this as well. 

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is not the amount that is warranted in the transaction but I don’t feel I would get much more after court and lawyer fees. I would definitely like to warn other unsuspecting people of the dangers and deceptive practices of ******* and any companies using them. 

  m
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fuel injector from Autozone on December 28 2022 for same day delivery. The order number is *********** and it cost $74.71. I got an automated message from Autozone saying it was delivered, but there was no tracking number which I found odd. I then received a message from customer support that it wasn’t delivered but I can pick one up from my local store or get a refund. I requested the refund and have yet to receive. They keep guaranteeing that I will receive it in 24-48 hours and that lie has been told for 3 weeks now.

  Business Response

  Date: 04/10/2023

  We reached out to the customer via email on January 23rd regarding the complaint and have not received a response. 

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday January 7th at 9:30am I visited Autozone on Hwy 60 E in ******** ********. I was greeted but the manager. He asked me what I was working on and I told him that I am working on a 5.4 3V F-150. He said that my truck is a total shitbox. He said this several times about my truck. This truck was my grandfathers that just passed away and has been in the family since new. It was completely uncalled for and unprofessional. Not only did he call my vehicle a shitbox, he said that autozone *****, Autozone IT *****, the technology at the store ***** and no one should shop there. There was a lot of profanity in this tirade about Autozone corporate.I reviewed my receipt for his name under warranty information, he put random information. My name isnt right, my address isnt right, the vehicle isnt even right basically the warranty is worthless from Autozone now.I want to be contacted by corporate.

  Business Response

  Date: 01/17/2023

  I spoke with *********************** about his complaint. 
  He mentioned that while visiting the store the manager on duty was very rude and used foul language throughout the time he was there.  ****** stated he thought the Zoners name was ***** and that he thought his name badge said ****. Manager. 
  As stated in the complaint ****** says the manager was disrespectful in the way he spoke about his truck calling it a Fu&^$shitbox.  ****** also mentioned that the Zoner was very negative about Autozone and using vulgar language to express his discontent with the company.  At one point the manager referred to the other Zoner on duty as a ****** because he couldnt get the computer to work.
  In reference to the transaction receipt not having the correct warranty information I informed ****** that I could get that corrected.  He has sent me a screenshot of the receipt.  I have let ****** know that when the transaction was completed there would be no charge and he would be credited due to the experience he had at the store.
  
  I assured ****** this in not the way Autozone conducts business and the issues would be addressed immediately.
  
  ****** was very appreciative for the timely response and will continue to do business with Autozone.

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased brakes for my vehicle. When I received my bank statement, they charged me over $700 and the parts were only $400. They offered a $75 for a coil exchange. I haven't receive the $75 yet. It's been three weeks. I contacted them and they told me it takes a little while for the money to come back on my card.

  *** * *** *** ********* ** *****

  Business Response

  Date: 11/17/2022

  The customer's refund had been issued already. The bank statement was not being read correctly. There was no evidence of him being grossly overcharged. Customer was given the information regarding the core refund and was satisfied.

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2nd 2022 we ordered a starter on August 3rd 2022 my husband picked up the starter from the AutoZone store in Marion Illinois it was paid for by our PayPal card we took the starter home he installed it and it only worked three times it froze up we couldn't bring it back until my next disability check which was on September 2, 2022. Unfortunately my husband forgot to take the receipt back with him so to expedite things he purchased another starter. Now in hopes not to confuse you too much on August 4th 2022 we got a $43.80 refund for the core charge. On September 2nd we purchased another starter for $191.61 and brought it home installed it and brought back the inoperative starter for a refund of $191.61 and the only thing we got from AutoZone was a receipt picture will be attached at the end of this email we have still yet to receive a credit from you I want my $191.61

  Business Response

  Date: 11/01/2022

  Good morning

  Customer has been contacted. Thank you,

  AutoZone

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Auto Zone located in **** Missiouri to purchase ******* ******* engine treatment. There was a sign in the window that advertised the treatment being on sale for buy one get one free. When I went to check out, I was told the sale did not start until the next day, which I argued the fact that they should not be advertising it , if they could not honor it. The man I was talking to was very rude and disrespectful. The female worker was kind and understanding. I think they would have honored the sales price if I would have been a male.

  Business Response

  Date: 08/25/2022

  Our District Manager, ***** ******, contacted the customer and apologized for any inconvenience. The store did honor the sale price for her at the time of checkout, however the first employee was newer and didn't know how to follow the process to adjust the price.  Another employee stepped in and took care of it for her.

  Customer Answer

  Date: 08/31/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: They are not telling the truth.  I did not know it was a buy one get one free until I was sitting in my car an saw the sign.  I walked back in to get my savings.  I want a refund.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 09/06/2022

  Autozone had a second District Manager, ***** ********, contact the customer and speak with her. She assured him that she is satisfied with the outcome of the situation.