Business Profile

Newspaper

St Louis Post-Dispatch

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to the digital edition on June 13, 2025 because there was an article that I was interested. I paid $0.99 for a month. That was the only time I logged in. I knew that the cost would go up, so I logged into my account to cancel. I found out, I was not able to cancel by myself. I also found out I was charged $16.96 on July 5, more than a week before the monthly subscription would expire. I had to contact a customer representative. When I called, the line was disconnected. So I sent an email. Somebody responded and I complained that I was charged. The person nonchalantly responded that they do this ahead of time. I contested that I did not see this when I subscribed. I was able to unsubscribe after giving a reason, which I am not sure why, but the person also stated that they would not give a refund for a digital subscription. There are a few things I find wrong. First of all, a subscriber should be able to unsubscribe w/o giving a reason. Also, the process should not be cumbersome. But I have the biggest problem that I was charged more than a week ahead of time, and they refuse a refund, especially when they failed to provide a critical piece of information such as charging ahead of time and also non-refund for a digital subscription.
Business Response
Date: 07/10/2025
Our response is attached
Customer Answer
Date: 07/11/2025
Complaint: 23574941

I have reviewed the business' response and am rejecting it because the content of the agreement is absurd. It stated that the subscriber needs to contact the company 21 days before the billing date. As a result, if somebody who has just subscribed but wants to cancel the subscription, he/she needs to contact the company only 10 days after signing up. When I subscribed, the cost was advertised as $0.99/month for the first month but more afterward. In reality, it is not really $0.99/month but plus the increased amount after 10 days. That is a false advertisement. I also pointed out that I was asked for the reason to cancel. Why? And they failed to explain in their response. I would like to point out the reason to cancel is not mentioned in the "agreement." Frankly, the reason to cancel is none of their business.

Sincerely,

****** *********
Business Response
Date: 07/16/2025
Our response is attached
Customer Answer
Date: 07/16/2025
Complaint: 23574941

I have reviewed the business' response and am rejecting it because despite their claim it was an introductory price, it clearly says "Subscribe $0.99 for 1 month". If a new subscriber has ONLY 10 days to decide to quit, it would be substantially more than "$0.99 for 1 month". It is a false advertisement.

Sincerely,

****** *********
Initial Complaint
Date:06/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been going on for quite a while and we will. Then the delivery guy will throw my paper in the puddles. I would like for him to deliver the paper in my drive way. He delivers the paper at 3am. I have spoken to the gentleman but there has been no improvement. He has even hit my car with the new paper and the domino effect will be that set the alarms off. I would like to get my news paper everyday and to not have my car hit or the paper thrown into a puddle.
Business Response
Date: 06/05/2025
Our response is attached.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $465.24 for a 3 month subscription on 2/3/25 and tried to cancel it 2 days later (before the subscription period began) when I found out a friend had the same subscription for a much lower price. I was told their system was down and to try again in 2 weeks. I called again on 2/18 and was assured my subscription would be cancelled and backdated to 2/5. Since then I have talked to several different customer service representatives - I have 10 of those calls documented from 2/5 through 5/15 - and was assured each time that my case would be escalated and a full refund issued. I have not received the refund and I just want my money back! To make matters worse I have been solicited by phone and offered a full years subscription for $207 on a regular basis. I agreed to resubscribe with the understanding that I would receive a refund for the original payment and would be billed for the new subscription but after receiving the paper for a few days I was hounded by their collection team and cancelled the new subscription (after asking where my refund was. How is it possible to charge such disparate prices for the same service and yet not refunded the money owed to me? I talked to Rea on 2/5, *** and **** on 2/18, Rea on 3/28, *** on 4/18, **** on 4/20, **** on 5/2, ****** on 5/8, Unknown on 5/9, *** on 5/13, and *** on 5/15. I think I made enough good faith attempts to get a refund and Im at a dead end.
Business Response
Date: 05/28/2025
The St. Louis Post Dispatch values its readers feedback, and we take Ms. *******
complaint seriously.

We sincerely apologize for the issues you faced while attempting to call regarding
cancelling your subscription during our system outage in February. We see that your
subscription was stopped on March 29th, 2025, and a refund was requested for $136.36.
We have also requested a refund of an additional $329.88 on May 28th, 2025. All refunds
are sent from our corporate offices and can take up to 60 business days.

Your satisfaction is our priority, and we apologize for any inconvenience caused. Should
you have any further concerns or require assistance, please don't hesitate to reach out via
phone or email. Our phone number is ************ between 6:30 a.m.-3:30 p.m. central
time Monday through Friday or email us 24/7 at ********************
Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and although their offer to process my claim will take an additional 60 business days and so is very disappointing, (the original request to cancel my subscription and obtain a refund was the beginning of February) I will accept this resolution.

Sincerely,

********* *******
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last April 2024, they charged me $14.95 for special - 6 months for $1. For 3 months, they overcharged me and it came up to $45.00. I told them that they overcharged me. They said they would look into it and give me a refund through my ***** I noticed in June that they charged me another $14.95, got the same script that they would look in to it. They said they would send it to me in the mail. So in October 2024, it happened again and they did reimburse me. All together they owe me around $45. It happened again in March 2025 and I called them and asked to speak to someone above the supervisor and didn&#**;t get to talk to anyone. I have waited a long time for them to reimburse me. I would like a refund of all the overcharges.
Business Response
Date: 04/30/2025
Our response is attached
Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** ********
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a portion of the email I sent to the St. Louis Post-Dispatch I had a trial subscription to the Post-Dispatch that was to end today 4/27/25.On 4/16 I went online to cancel the subscription. After putting in my account number and other identifying information, a message appeared that said: Sorry, we could not find your account number.But in fact I put in my account number, it's right there in the form.The next day on 4/17 my credit card was charged $14.95. At this point I tried again to cancel the subscription online. Same response as the previous day. I called the number listed in the message as I thought this would be the best way to solve the issue.(Even though I received an email on 4/10 saying that I can "chat" about my subscription.But there is no option. Not in the email, not on the Post's site.)So I'm on the phone on 4/17, and going through the automatic system, finally I was able to talk to a real person. But they are not customer service, they are ************************ told them I wanted to cancel, but they said they would give me a different rate. Finally after explaining at least three times that I wanted to cancel and receive a refund, they said they would do that. As of today I have not received a refund, but I got an email today thanking me for my purchase. I see on my account that it will be renewed again in May. I do not want to renew, I want a refund.Why is it not possible to cancel online? The site makes it appear that you can, but no.Why are you charging me for a renewal ten days before the end date?(The salesperson on the phone said that was in the agreement.When I looked at the original confirmation email, there was a link to the policy, but the link doesn't work!)How are you able to charge me when you can't find my account number?I want to cancel immediately. I want a refund of $14.95 immediately.I will be reporting this to the Better Business Bureau.***** ******** Account number: ****************
Business Response
Date: 05/02/2025
Our response is attached
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
I received a refund.
However, I never received an explanation for why one is not able to unsubscribe online as they state.
They implied that I was using a wrong account number. That is not true.
I feel for those who will have to contend with this issue in the future.
But with the refund, I will consider this matter closed for my purposes.

Sincerely,

***** ********
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being overbilled. I received a $12.99 bill dated April 9, 2025 from the St Louis Post Dispatch showing "SUNDAY ONLY 03/02/25 through 03/30/25." I already paid for the March 2025 SUNDAY papers . On Dec. 23, 2024, I paid $65.99 for a 3 month SUNDAY ONLY subscription starting Dec. 29, 2024. ********************************************************************************************When a newspaper employee called to extend the St. Louis Post Dispatch subscription, I told the employee that I didn't want to renew the subscription.
Business Response
Date: 04/18/2025
The St. Louis Post Dispatch values its readers feedback, and we take Ms. ****** complaint
seriously.
We sincerely apologize for your billing issue. Upon reviewing your account, we see that a
$20 NIE donation was applied to your account on 12/23 when you make the $65.99
payment. The donation shortened your paid-through period, which is why it wasnt a full
three months.
Should you have any further concerns or require assistance, please don't hesitate to reach
out via phone or email. Our phone number is ************ between 6:30 a.m.-4 p.m.
central time Monday through Friday or email us 24/7 at ********************
Customer Answer
Date: 04/23/2025
1. When I called the St. Louis Post Dispatch on Th Dec 23, 2024, I expected to be charged for the 3 month subscription for Sunday only papers plus the $20 donation at the same time.
2. Do you accept money orders for payment?

Customer Answer
Date: 04/24/2025
Complaint: 23220624

I have reviewed the business' response and am rejecting it because I paid for the Sunday newspapers to be delivered to my home address. I only received the newspapers at my Email address.

Sincerely,

****** *****
Business Response
Date: 04/29/2025
Our response is attached
Customer Answer
Date: 04/29/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *****
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The website says you can cancel your subscription by going to manage your subscription, but this is not true. Even put in the correct information and if you know your account number it will just say not found. The only way to cancel your subscription is to call their sales people and go through a pitch, after providing yet more information.I am filing this complaint with the BBB and they should outlaw such shady practices. It makes me NEVER want to subscribe to the St. Louis Post Dispatch. There are too many options these days to get good news. Change this so it works instead of saying the system is in repair or down. It obviously was designed to never work and they know it.
Business Response
Date: 04/09/2025
Our response is attached.
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I hope in the future this is addressed for all who wish to cancel a subscription.

Sincerely,

**** ****
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 19th of this year, I contacted the St. Louis Post-/dispatch to cancel my subscription. After a long phone conversation the subscription was supposedly canceled.On March 31 my credit card was charged $14.95 by the Post-Dispatch. I contacted the Post-Dispatch again they replied that they cyber-security issues and that is why my cancellation was not processed. Since this was a credit card transaction, I requested the amount credited to my ******* of one week later, I still have not received my credit. Apparently, they are going to continue to charge my card every month since they have my information.
Business Response
Date: 04/09/2025
Our response is attached along with copies of his refund receipts.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
However, I am very disappointed in the handling of this by the business. When I contacted the number provided by the business, the call was answered by a third party, not the business. I was asked to provide the name of the business (St Louis Post-Dispatch), therefore this must have been a third party. My concern is that my credit card information is still held by this third party, and may at some point in the future used again. I would like some assurance that this will not happen.

Sincerely,

**** Lotzy
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
problem with the Saint Louis Post-Dispatch and I my digital subscription supposedly in January I renewed my subscription because of the deal. I was unable to get online so I called and they stated they are having technical difficulties. I have called them multiple times and they are still having technical difficulties. So, I called one more time they had no record of my subscription. Confirmation number *******. I went ahead and repaid for the subscription. I asked the guy to direct me to how to get online. So yet again I was unable to get online with his help and yet again I was informed that they had to verify the payment and it could take 24 hours. before I could get on. I called today because no one is available to take calls over the weekend. So, I called today and left a message. I would like the product that I paid for and to get assistance logging in.
Customer Answer
Date: 03/10/2025
I was able to log into my account, so I would like to close this complaint.
Customer Answer
Date: 04/01/2025
So it was working but today, April 1, I can't access the Post Dispatch onilne. I would like to have access to them. I paid them on March 6 - confirmation# *******.
Business Response
Date: 04/01/2025
Our response is attached
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning of 12/2024 I did not receive my paper for the service I paid for and then the beginning of 02/16/2025 I have not received a paper. They are suppose to credit your account if you did not receive your paper but that has not happened. Also, when you go on line you are unable to cancel your subscriptions. I have cancelled my subscription and I do not want to billed for 02/2025.
Business Response
Date: 03/12/2025
Our response is attached
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ****

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This business has 1 alert

Complaints

Customer Complaints Summary

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St Louis Post-Dispatch is NOT a BBB Accredited Business.