Complaints

This profile includes complaints for St Louis Post-Dispatch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  St Louis Post-Dispatch

  901 N. 10th St Saint Louis, MO 63101

• 

  St Louis Post-Dispatch

  4005 Utah St Saint Louis, MO 63116-3814

• 

  St Louis Post-Dispatch

  900 N Tucker Blvd Saint Louis, MO 63101-1069

• 

  St Louis Post-Dispatch

  PO Box 511070 Saint Louis, MO 63151-1070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber to the POst Dispatch for many years. Over the past few months there was a pattern of missed paper deliveries. I called and sent emails to customer service. They also failed to supply the weekly *************** with the sunday paper, it was missing ever other week. They bfinally told me to quit calling and emailing about the missed papers. No effort was made, not once, to deliver the missed papers. I emailed customer seervice on Sept 17, 2022 that I did not want to renew my subscription and gave them a list of reasons. **************** acknowledged receipt of my email canceling my subscription. I also returned the bill to their ***************** office indicating I was not renewing. They then sent me a "past due" bill for the period of Sept 18 to Oct 1, 2022. Which I do not think I should pay.

  Business Response

  Date: 10/12/2022

  The St. Louis Post Dispatch values its readers feedback, and we take ******************** complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
  the St. Louis Post-Dispatch.
  
  Upon reviewing ******************** account we see that he contacted us via email on 10/12/22 regarding the
  past due billing statement he received. The agent reviewed the email trail and cleared the outstanding
  balance on account #********. ******************** does not owe us anything on this account and he can
  disregard the bill he received.
  
  If you have any further questions or need any additional information, please feel free to contact us as
  ************ or email us at [email protected].
  

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to the Post Dispatch newspaper. Back in August I didn't receive my newspaper for 3 weeks I paid for the 3 weeks-It's on automatic payment to my credit card. So, I paid my two months premium. I called the Post Dispatch several times and they promised to send me a check for $120.. To date I've yet to receive it. On 8/25, I spoke to ***** and he assured me that the check would be in the mail. He gave me his direct phone number but the number doesn't work. on 9/19 I spoke to Fam about the problem and she said I'd have the check by 10/4 which haven't received. 10/5 I spoke to **** and she couldn't find the information about the check. I've since cancelled the subscription. I've never dealt with such a screwed up company. Any help from you would be greatly appreciated.

  Business Response

  Date: 10/11/2022

  The St. Louis Post Dispatch values its readers feedback, and we take Mr. ******* complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
  the St. Louis Post-Dispatch.
  
  **************** was refunded the balance of his account $115.15. His refunded was processed on 8/29/22
  to his credit card on file. We have attached a copy of his refund receipt. If he does not see this on his
  credit card statement, he needs to contact his credit card company.
  
  If you have any further questions or need any additional information, please feel free to contact us as
  ************ or email us at [email protected].

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the follow through. I checked with my son and he checked with his credit card and he did receive the credit for $115.15. I was told that it would be a check and my son was looking for it in the mail. He didn't notice it in his credit card in September. It's strange that the number of calls to the Post that it would be a check in the mail and not in his credit card.
  

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********* has been a customer of the St. Louis Post Dispatch for over 50 years. She has been a delivery customer for approximately 5 years. She receives a bill for $152.49 for 6 months. When she started receiving the paper, she told them that she has no computer, no laptop, no tablet, no smart phone, no access to receive a digital copy. She was told to remove that amount from her bill. Currently it is $19.50 which would bring her bill down to $132.99. She had 3 missed deliveries in the last 6 months. April, May, and July. She called on 9/23/22 to speak to someone but could not hear because there were other people talking behind the person. After 20 minutes she was unable to communicate the issues and said it was wasting both of their times. I called today twice. First after waiting on hold 15 minutes. Then waiting 18 minutes opting out, for a call back. When the person called back it was very hard to hear what she was saying not only because of the many people talking in the back round, but her accent was very heavy. The combination of the two things, I asked to speak to her supervisor. She said why. I had stated multiple times why. Not sure if she completely understood English. Then I was put on hold for 4 minutes to talk to a person by the name of ******. She didn't understand either. I said so if you remove the digital billing charge, the missed deliveries what is the total. She said we extend the contract, we don't give credits. Said she would reduce the next billing to $104.00 total. I said if I take $19.50 x the 5 years that is much more than $104.00. That you owe her money, not give her less service. Then I received an email stating that I can't speak to someone who does accounting, that we only give credit. There is advertisement for $1 for 26 weeks. That was for only new customers. So you treat old customers by stealing from them, new customers get lower rates, and will not allow a customer to talk to someone who is able to look up what has gone on.

  Business Response

  Date: 10/05/2022

  Our response is attached

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** *********** complaint
  seriously. We are sorry for any inconvenience this has caused and want to thank her for being a loyal
  reader of the St. Louis Post-Dispatch.
  We have spoken with the subscriber’s daughter ***** and addressed her concerns regarding her ******** subscription.
  If you have any further questions or need any additional information, please feel free to contact us as
  314-340-8888 or email us at [email protected].

  Business Response

  Date: 10/14/2022

  We offered to refund the difference between the old rate and the new lower rate, she refused.  Since the beginning of her subscription she has chosen to not pay the full billed price.  

  Customer Answer

  Date: 10/16/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have her bills. I will submit those bills, as proof since 2018 she has paid what is due. We have copies of her checks that were cashed to pay for her subscription. 
  The person on the phone said his records only go back 2 years. He couldn’t see her bills. Now I want copies of everything they have since 2018 to go charge for charge, bill for bill. By the way her paper for the last two weeks has been missing sections. Section A & section E. Really interesting since the complaint was done her paper has been incomplete. Provide me the proof since 2018.!

  
  
  
  
  
  Sincerely,
  
  
  
  ***** * ****** *********

• Initial Complaint

  Date:09/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had problems with deliver with the paper. It has been since last week that I received a paper. It has been inconsistent since I paid for this service. I have not been able to talk with someone to rectify this problem.

  Business Response

  Date: 10/05/2022

  Our response is attached

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** *********** complaint
  seriously. We are sorry for any inconvenience this has caused and want to thank him for being a loyal
  reader of the St. Louis Post-Dispatch.
  We have spoken with *** ************ regarding his delivery and have contacted distributor asking
  that they speak with the carrier to ensure his paper is delivered every day.
  If you have any further questions or has any future delivery issues, please feel free to contact us as 314-
  340-8888 or email us at [email protected]. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called and can't get anyone on phone, stay on phone for hours and no one answers. I have emailed customer service that we are canceling our paper as of 8/10/2022. I get a paper every other day. Non they email me to see if I want to put my paper on vacation. No I have canceled it . I have ask that someone call me but with no response. Please help me get this mater solved. The reason we canceled the paper we would get it sometimes and sometimes we wouldn't and sometimes we would get **** ****** ******* which we don't even subscribe to that paper.

  Business Response

  Date: 09/08/2022

  Our response is attached

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** * **** ********* complaint
  seriously. We are sorry for any inconvenience this has caused and want to thank them for being loyal
  readers of the St. Louis Post-Dispatch.
  Upon reviewing your account we see that you subscription was cancelled on 8/12/22 and you are no
  longer being charged for St. Louis Post-Dispatch delivery.
  We have contacted the distributor about the issue of your newspaper continuing to be delivery after
  you cancelled your delivery service, asking that the distribution manager speak directly with your carrier
  and to make sure you delivery is stopped.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second weekend in a row that no one in the ********* ***** *********** in **** ** ***** ****** that we have not received the St louis Post Dispatch. No one will call us back concerning this problem. This as been a on and off problem for several months and it seems if no one cares. Would appreciate some one from the St Louis Post Dispatch to call me.

  Business Response

  Date: 08/16/2022

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** ********’s complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the
  St. Louis Post-Dispatch.
  
  We are sorry for delivery issues you have experienced. We have requested that the distributor who
  oversees the carriers and distribution to contact you directly to discuss your concerns.
  
  If you have any further questions or need any additional information, please feel free to contact us

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deliver paper to top of my steps. Recently thrown in the gutter of the street. Impossible to reach anyone by phone or email to describe my complaint. Only options to choose from do not allow me to describe the problem and NO PERSON CAN BE REACHED TO EXPLAIN THIS. MOST FRUSTRATING.

  Business Response

  Date: 08/16/2022

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** ******* complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
  the St. Louis Post-Dispatch.
  
  We are sorry that your carrier has not been delivering your paper at the top of your steps. The manager
  of your carrier has spoken with your carrier regarding the placement of you newspaper and we expect
  to see improvement.
  
  Our customer service phone lines are staffed Monday – Friday 6:30am – 4:00pm and our email are
  staffed 7 days a week.
  
  If you have any further questions or need any additional information, please feel free to contact us as
  ************ or email us at ********************.

  Customer Answer

  Date: 08/19/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: The paper delivery has improved from being at the curb to 4 steps higher. There are 10 steps to the top step and a level sidewalk for me to safely retrieve the paper.

  Today, Fri., Aug. 19, we received three papers for Aug. 19 ?  All of which were at the 4th step level. Thanks for your continued assistance. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay a bill to them. The starting date and the ending date is always wrong and we end up double paying. We received a bill and it said ending date was May 25. We got the next bill and the starting date was May 23. The next bill the ending date was July 30. Then we received the bill after that said the starting date was July 25. I have called them several times about this and they'll tell me they are taking care of it, but it keeps happening.

  Business Response

  Date: 08/16/2022

  The St. Louis Post Dispatch values its readers’ feedback, and we take *** ****’s complaint seriously. We
  are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the St.
  Louis Post-Dispatch.
  
  We have made numerous calls and left voicemail messages to *** **** to address her concerns
  unfortunately, we have not been able to contact her. If she would please provide us a telephone
  number where she can be reached in the morning we will be happy to assist her with her concerns.
  
  If you have any further questions or need any additional information, please feel free to contact us

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called several times to cancel my subscription, and they have kept me on hold forever. Know one calls back, either. They are terrible.

  Business Response

  Date: 07/28/2022

  Our response is attached

  The St. Louis Post Dispatch values its readers’ feedback, and we take Ms. ******** complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank her for being a loyal reader of the
  St. Louis Post-Dispatch.
  Per her request we have cancelled her Sunday only subscription effective 7/31/22. We have requested
  a refund of the remaining balance of her account. Refunds can take up to 15 business days.
  If you have any further questions or need any additional information, please feel free to contact us as
  ###-###-#### or email us at *********************

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the automated response line June 24 to complain about not getting my Friday delivery that morning and all of the prior weekend. Called June 27 because I didn't get my Saturday or Sunday deliveries either. After a 25 minute wait I was connected to a agent name Hector. I was promised that I would receive a credit for the previous weekends and they would fix the future delivery issues. They did fix the delivery issue, but the promised credit was never received. Called earlier this week to end my subscription after I saw my recurring charge as pending. I was told they would not charge my card. July 24 they did cancel. the subscription but charge my credit card anyway.

  Business Response

  Date: 07/27/2022

  Our response is attached

  The St. Louis Post Dispatch values its readers’ feedback, and we take Mr. *******’s complaint seriously.
  We are sorry for any inconvenience this has caused and want to thank him for being a loyal reader of
  the St. Louis Post-Dispatch.
  Upon reviewing Mr. *******’s account we do see that he received credit for the missed deliveries.
  When a subscriber receives “credit” extends the subscribers subscriptions expiration date, it does not
  reduce the amount being paid. We do see that a cancellation was entered on the same day on which is
  renewal paper was charged. Our system loads the files to charge in advance, therefore his payment was
  processed the same day he requested cancellation.
  We have requested a refund of the remaining balance on Mr. *******’s account which will include the
  $49.75 payment. Refunds can take up to 15 business days to process.
  If you have any further questions or need any additional information, please feel free to contact us as
  ###-###-#### or email us at ********************* 

  Business Response

  Date: 07/28/2022

  Since he has filed a dispute with this credit card company he will not be getting this $49.75 payment refunded by the Post-Dispatch back to his credit card account.