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Business Profile

Online Retailer

Drink Dispatch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a case of wine through Drink Dispatch order # ***** for $293.55 on Feb 27, 2023. Have not received it as of Dec 4, 2023. I've called and emailed them numerous times. They will not return my calls or emails. I want a refund.

  • Initial Complaint

    Date:11/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/3/2022 I ordered 6 bottles of 2017 L'Aventure Optimus om DrinkDispatch.com (order #*****). To this date, this wine has not been delivered to me despite repeat emails and phone calls to the business. The website is now down and the business is looking like it's out of business?I have enclosed a copy of the order. The reason why I have not filed a complaint earlier is that it's not uncommon for wines to be delivered months after they were ordered. What triggered it is the website shutting down.

  • Initial Complaint

    Date:09/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase of a case of wine from Drink Dispatch and the payment of 171.54 was processed on August 14, 2023.

    The wine was represented as "in stock" for shipping received a confirmation email, BUT the product was never sent by Drink Dispatch.

    I have emailed the company multiple follow ups for a tracking number/status update, but no one has replied. (Screenshot of 2 follow ups below).

    I have tried calling their 2 published telephone numbers for this business, but NEITHER works.

    Please help me recover this payment and prevent this business from taking advantage of other trusting customers.

    They have a long list of complaints against them and should not be permitted to take orders in your state.

    Thanks!

  • Initial Complaint

    Date:08/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought wine July 19th with product supposed to be delivered within 5 days. Still haven't received product and cannot get a hold of business to get money back

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered case of ** ******* totaling $174.01 and paid for through ****** 7/12/2023. Order acknowledged and ****** account charged. 7/13/2023 Received update on shipping email which said "held due to weather". Have received NO OTHER CORRESPONDENCE REGARDING THIS ORDER. I have left voice messages and emails asking for order cancellation and credit to my account. No response was received. Order ID 40612.

    Customer Answer

    Date: 08/29/2023

    ****** contacted me last week to tell me that they have received a refund from the business. I am considering this issue closed. However, the business NEVER CONTACTED ME DIRECTLY in any way so I would still say this business is not fit to take and ship orders to customers.

     

    Thank you,

    ***

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and I paid for it and I never received the order. This is the second time this is happened to me with this company. The first time was back in March and once I contacted you, I then received my order. I think it is ridiculous that I have to do this in order to receive my order. The company refuses to communicate whatsoever by email or by phone.

  • Initial Complaint

    Date:07/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weeks ago I made an order. Money was taken immediately but I never received my order or a shipping confirmation. I’ve seen this company is awful about completing orders. Had I known before I wouldn’t use this company. I suggest no one use Drink Dispatch. Very unreliable and impossible to contact. Weeks of emails and phones calls to no avail. I would like my money back at this point.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    I am writing this message regarding DrinkDispatch

    On 10/13/2020, I signed up for DrinkDispatch's Grand Cru Club. The terms of the Grand Cru Club are: I pay $20 monthly to be part of this club. The monthly $20 membership fee is immediately returned to me as $20 of in-bar credit or $20 of online credit to be used at *****************. For online purchases, I also get a 10% discount.

    For several years, it was great. However, starting last year, my orders were not frequently fulfilled or canceled due to inventory issues. I have been trying to use up my Grand Cru credits, (at this point, I have accrued $280). However, my orders were again not fulfilled and canceled due to inventory issues. Finally, on 6/29/2023, I requested the membership cancelation and refund of the amount of my Grand Cru credits, since the merchant could not fulfill my orders to use up my Grand Cru credits. On July/10/2023, **** from DrinkDispatch responded: "I will get that taken care of today." It has been more than a week. I still have not gotten a confirmation of my Grand Cru membership cancelation and refund of $280 ($20 monthly for 14 months). DrinkDispatch does not even answer phone calls and email responses are highly unreliable.

    To resolve this issue, I would appreciate your help me getting my $280 back. I have enclosed copies of my emails with DrinkDispatch. Please contact me if you have any questions or need additional information. Thank you for your prompt attention to this matter.

    Sincerely,

    *** ***

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 6/25/2023 for 4 bottles of wine. My credit card has been charged but I have received no delivery. I have called the business several times and left messages and I have written several emails. I have received no response from the company. I want a full refund for my $94.91.

    Business Response

    Date: 07/07/2023

    I have these ready to go in house we have just been waiting for the temperature to drop so they can arrive in tact if a refund is prefered or they can be shipped now but I worry about heat damage. Please let me know.

    Customer Answer

    Date: 07/11/2023

    Complaint: ********



    I am rejecting this response because: I prefer a full refund. 







    **********

    ******** ********

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ****** ordered wine from this site (Drink Dispatch) on the 24th of May, 2023 and have not recieved my order. Please refund my $399 dollar you debited from my credit card account immeadiately or I will take up legal action against you and your company......******************* This is my 2nd attempt to contact BBB......

    Business Response

    Date: 06/16/2023

    I have put the processing in for a refund on this order it should go through tonight or in the morning.

    Customer Answer

    Date: 06/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 06/17/2023

    Refund was processed today but paypal is taking as an echeck so refund will show once it is cleared.

Drink Dispatch is NOT a BBB Accredited Business.

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