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Business Profile

Online Retailer

Drink Dispatch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 5, 2022, I ordered a case of wine from this company and was charged $256. Per my order confirmation (Order #*****), the estimated delivery date for my wine was Dec. 9. When I had received no update, I emailed on Dec. 11 and Jan. 5 inquiring as to my order. I left several messages on the phone line listed on the company's website, but no one ever answered any of my calls or returned my voicemails. I further followed up via the company's "contact us" on their website (which is their stated preferred method of communication) at least twice. On Jan. 14, I finally received an email from someone named ***** who said he would look into the issue and follow up with me on Monday morning. I emailed on Jan. 20 to inquire as to a resolution as I did not get a follow up on Monday. On Jan. 24, I was told that a large part of my order included wines that were not in stock. (At the time of purchase, the company's website listed all wines I ordered as available.) ***** offered to ship what was available and refund the remainder of my order, and I informed him I just wanted a refund. I have followed up again on this request and still have not received a refund.

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order on January 5. I have ordered from this company 6 or 7 times before without a problem. I have called Thursday, Friday and Saturday of this week. I also called on the 17th. Twice I was able to leave a message. Other times I could not. I'm not sure what to do. A refund seems to be my only real option.I want to say that this business has always done a great job. My concern is that they are closing or something is very wrong. I read on a different complaint that this company sent out a letter saying something about an accident. I did not get that letter (or email).My bank account was charged for the order ($706.80) on January 6. At some point I suppose I could contest that and then they will ask me to call the police because of the amount.I'd much rather reach an amicable agreement.Can you help?*************************

    Customer Answer

    Date: 02/09/2023

    I have received the product

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case of wine on 9/11/22 (#*****) and it never arrived. When I emailed Drink Dispatch several weeks later they said it had been delayed and asked if I wanted to wait or wanted a refund. I replied that I wanted to wait (this was in early October). When another month went by and I heard nothing, I emailed to check in and got no response. Repeated emails since then have received no reply. Its now over four months after my order was supposed to arrive, and they have neither contacted me nor processed a refund.

    Business Response

    Date: 02/28/2023

    Refund has been issued whoever he was speaking with failed to inform me of the issue and I have not been actively checking this email personally.

     

     

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4 Bottles of wine online from Drink Dispatch on 12/23/22 totaling $62.00 + $54.0 shipping = $116.00. Order #*****. I was excited to find this vintner and support an independent retailer. Sadly to say, I have still not received my order. Nor have I received a response to 4 emails and 2 phone calls between 12/30/22 and 1/11 /23 to get an update on my order. The contact form on their website mentions to expect a response in 24 hours. This has not happened either. At this point, due to the lack of communication and poor customer servicing of my online order, I would like a full refund.

    Customer Answer

    Date: 02/02/2023

    Hello,  This business has resolved the issue.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/3/22. They debited my account. I have never received the order. The order has never shipped. They do not answer their phones or emails. The owner, ****, emailed everybody stating he was in an accident and was working on responding to everyone. I haven&#**;t heard anything.

    Business Response

    Date: 01/10/2023

    Refund was processed for the customer last week I must have missed this email regarding the situation.

     

    ****

    Customer Answer

    Date: 01/10/2023

    Complaint: 18682847

    I am rejecting this response because:

     

    He emailed to tell me he was refunding the order AND I got an additional email stating the refund had been issued. It's been 7 days & there is no refund & my bank doesn't see anything pending.

     

    There are other YELP rrviees like this. Refund is issued & never received.


    Sincerely,

    ***********************************************

    Business Response

    Date: 01/12/2023

    The Refund from Paypal is still in process they wait for our echeck to clear I think before issuing to the card it should be credited any day now we are just waiting on them to finish the process. 

    Customer Answer

    Date: 01/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The refund hit today.

    Sincerely,

    ***********************************************

  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a case of wine on October 24th 2022. Case was sent with tracking information and my credit card was charged. Something happened during shipping and the case was never received but sent back to sender.Things happen but after a month of trying to get into contact with the sender I do not believe I will ever receive my case of wine or a refund. This is my only option.

Drink Dispatch is NOT a BBB Accredited Business.

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