Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for their services. Today I showed one of the service **** a trap they used to get rid of moles, etc. They did the work and said if they have to come again we will have to charge you. They didn&#**;t check the termite baits in the dirt. I went out yesterday and found 5 new mole mounds. I saw a lot of grubs in the dirt. I don&#**;t know what I am paying for and have a contract with them for another 3 months. I want to end the contract and the money taken out for May for their services.

  

  Business Response

  Date: 06/18/2025

  Mike Bergmann has signed a one-year service agreement with Titan Pest and Wildlife. Below is the service guarantee outlined in the agreement for your reference.
  
  **Titan Pest and Wildlife Service Guarantee**
  
  Please note that this is a service guarantee, not a money-back guarantee. Our service guarantee is effective for 60 days following your most recent service. Should you require additional service between your scheduled appointments (Emergency Service), we will provide this at no extra cost, provided your account is current.
  
  We kindly ask that you allow 7 to 14 days for pest activity to subside after each treatment. Emergency services are available Monday through Friday, from 8:00 AM to 5:00 PM. Please be aware that **the service guarantee is void if customer responsibilities are not fulfilled.**
  
  We do not charge for follow-up appointments. If a return visit is necessary, we request that customers wait 7 to 14 days after the initial treatment before scheduling. This ensures the treatment has sufficient time to work effectively and prevents over-treatment, which can reduce its efficacy.
  

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for a pest control service monthly of $60 a month, but when the time comes for them to come my home, they either don&#**;t show up or they knock on my door and immediately walk away without waiting, I am an 80 year old woman and I use a ****** to get around and they are aware of this and they do not allow me enough time to get to the door, which causes me to not get the service I pay for. When I call to speak with them about my issue, the woman that answers the phone states to me " if you don&#**;t answer the door that&#**;s just how it works" and they make no effort to send them back to do the job that I pay for every month.

  

  Business Response

  Date: 11/27/2024

  Hello,

  Our service is a guaranteed exterior service, with interior as needed. We send out an email to each of our customers letting them know that we are scheduling appointments for this upcoming month and if they need interior they need to email into the office or call. And if they are home while the service is going on, they can let the technician know they would like interior while they are there and they will treat the interior. After the technician knock on the door of the client and they do not get an answer they start the exterior appointment, at that time a client can communicate with the technician if they are home. If the Customer calls for a follow-up appointment we make the appointment, but clients that do not pay their bill do not get follow-up visits; they are required to bring their account up to date to get a follow-up visit. Please see below what is on the agreement for the customers and us to follow.  

  Service Guarantee
  This is a Service Guarantee and not a money-back guarantee.
  This Service Guarantee runs for 30 days after your most recent service.
  If you need an additional interior or exterior service in between the services ******************** we provide this free of charge if you are up to date with
  your payments to us.
  Please allow ***** days for pest activity to cease after each service.
  The ***************** can be provided between Monday through Friday, 8am - 5pm.
  THE SERVICE GUARANTEE IS VOID IF YOU DON'T PERFORM YOUR CUSTOMER OBLIGATION

  Please let me know if you have any questions or concerns.

  Thank You!

  Titan Pest and Wildlife

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22369915
  
  I have reviewed the business' response and am rejecting it because: As a customer, when you are given a sales pitch in house and this was specifically brought up VERBALLY, the expectation is that you can cancel at any time. Honestly I didn't even know there was a "contract", and thought that was just explaining what was getting sprayed. I expressed this during the time that our last pest company did not have any contracts so that was the expectation with Titan. Again, I ask, end this agreement so this customer can move on from ********************** Pest.

  This was extremely misleading. 
  
  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 10/03/2024

  Hello,

  We have our customer sign an agreement for a year. It states in bold right above where customers signs their name that THIS AGREEMENT IS FOR AN INITIAL PERIOD OF 12 MONTHS. After the customer signs the agreement a copy is emailed to them for their file. It is also available on their customer portal. When a customer is having a hard time financially and they reach out to us we try to help them out with a decrease in their monthly. We tried all we can with each induvial customer to insure that we are fair in our pricing and that they get the best service. Please see the attachments of the signed agreement, the information the customer was given from the technician on their estimate, the proof that they received their agreement via email, and an email thread with the customer. If you have any questions please call the office ************ or email us at **********************************************************************************************************************

   

  Thank You!
  ***** *****

  

  Business Response

  Date: 10/08/2024

  Hello,

  The customer signed an agreement, agreeing to the terms of pest control for 12 months. It is in the agreement that customer have 72 hours to back out of the agreement after signing it and to get out of it before the year is completed they need to pay out the remaining balance of the contract. The customer is given a copy of their contract upon signing or they are given the option to get the agreement emailed to them to think about it before signing. All of this information can be found on the agreement and has been explained to the customer. We tried to lessen the monthly payment, since the customer wrote to us and let us know they were on a new tight budget, but they did not want to go that route either. We are a small business that values our customers and we know that we would not be in business with out them, with that said we are still a business and have to make money to pay our employees. We hold our customer and ourselves to the agreement, our sales staff initial on the agreement as well to the turns that the customer is agreeing to. 

  Thank You!
  **** *****
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are all lies. First of all, we were NEVER told about a portal with pictures. Never once have I been informed that we had access to a customer portal. Secondly, THE COMPANY DID NOT REMOVE ANY BATS FROM THE HOME! The bat, flew out of the house, when my mother opened the door in the evening the day AFTER the initial consultation and BEFORE they returned to "do the work". NO BATS WERE REMOVED FROM THE HOME by TITAN INSIDE OR OUT. The ones they claimed were living in the attic area NEVER EXISTED TO BEGIN WITH. This is the absolute worst company I have ever dealt with and they should be ashamed of how they run their business. 

  Customer Answer

  Date: 10/07/2024

  In addition, if you look at the pictures that are attached (first time I am seeing these by the way) you see NO evidence of anything. It is siding on a house. Titan claims they showed my mother and I the "dirt" stains on the house that transfer from the bats when they fly in to their house (feces that is on the bat and transfers to the house while flying in) These pictures show NONE of that, the siding is slightly dirty from age, there is NO EVIDENCE of bats here.

  

  Business Response

  Date: 10/04/2024

  Hello,

  We were called by the customer's daughter to get a bat out of the customer's house. While we were there getting the bat out of the house we quoted the customer for a wildlife proofing, we noticed some possible entry ways of how the bat could have gotten in the house. The customer signed the agreement and we did the first wildlife proofing. For our company we require a deposit of half the amount to make an appointment and the remaining to be paid after the first visit. We put this in our agreement as well as let the customer know. When we went out for the second wildlife proofing visit, we were told by the customer they do not want us to finish the work and to leave. We would like to go back and finish the wildlife proofing so we can guarantee our work for the one year warranty we attach with each of our wildlife proofing's. We have all our customer sign an agreement so that the customer and us at Titan are on the same page as to what to expect out of the service. Customer are also given access to their customer portal so they can look at service reports from each appointment, invoices, pictures, and agreements. Please let us know if you have any questions or concerns you can call the office at 314.720.6870 or emails us at [email protected]. 

   

  Thank You!
  Jacob Routt

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to register a complaint about Titan Pest and Wildlife Solutions. I believe that the service lacks expertise in some areas or cynically oversold their services to me.
                  By way of explanation my wife and I are both in our late 80s and on July 21st we returned from vacation at 330 a.m  after having spent the entire day of the 20th trying to fly home after numerous flight cancellations by Delta.  At home, in the bedroom, we heard chirping noises which seemed to indicate that birds had infested our attic.  I checked the smoke detector and unplugged the co2 detector to see if they were the source of the chirping, but the noise continued.  Monday, I called Titan and the next day a salesman came over and we related that we thought there were birds in the attic.  He went up into the attic, a thing I cannot do because of balance problems related to hearing loss.  After inspection he proposed installing a device that would let the birds escape but not reenter and putting mouse poison in the attic due to mice infestation (which we doubted but went along with).  Because of his representations we thought that was confirmation that there were, in fact,birds nesting in our attic.  He could not identify the birds, when asked, but given his attitude and recommendations I thought was confirming that birds had invaded the attic above our bedroom.  A week later, the device he sold us was nothing more than a small swatch of welded wire although we assumed, from the way he talked, that a more sophisticated mechanism would be installed.
                  A week later a ******* put the wire on some outside vents (two I believe) and seeded the attic with mouse poison. The disturbing noise continued for a week and when we called to complain, we were told that it would take 2-3 weeks for the birds to exit.  I pointed out that the birds could not exist for more than a day or two without water but the person I spoke to told me in no uncertain terms that they would be gone.
                  At two weeks after the first installation the ******* came and adjusted the wire because the continuing noise, though intermittent, continued.  As week three approached its end I asked my son to go into the attic with a fish net to try to catch birds.   He reported that there were no birds.  Then my granddaughter noticed that it was my co2 detector which was chirping.  Upon inspection I found that in addition to outlet power it had a 9-volt battery so that it had power even when unplugged.  With the battery removed the chirping stopped. The detector was obviously broken.  So, there were never any birds to begin with. A third visit resulted in the ******* closing the mesh over two vents that I could see and believe to be the only vets worked on.
                  I paid Titan$775.00 for little or nothing.  In my opinion both the salesman and the worker should have noticed, on their respective trips to the attic, that there were no birds.  A failure to notice showed a lack of expertise.  If they knew that to be the case, they should have reported that fact and not sold me an overpriced and unnecessary solution.
   I complained to Titan, but they dismissed my complaints saying there was evidence of a birds nest at a vent over the laundry room, a room whose attic is walled off from the bedroom attic and at the opposite end of the house. Clearly no bird could have traveled the length of the house to come over to the attic space our bedroom because the attic is confined to our bedroom the rest of the house is two story. The evidence triton cited consisted of a twig that only a big bird like a hawk or owl could carry in flight.  In any event it was outside the house, not inside the attic.  Since being wired off no birds have been seen trapped behind the wire.  No doubt the twig was blown onto my roof during one of our many storms. There were never any birds inside that end of the house or anywhere else in the almost 40 years of our occupancy.  In my opinion Triton either lacked expertise or really did not care and sold me as much as the traffic would bear.

  

  Business Response

  Date: 10/14/2024

  Hello,

  Titan was called by the client for birds in the attic on 22 July 2024, we went out to assess the situation on 23 July 2024. We did an assessment and talked to the customer about what was found and the customer signed the agreement. The pictures attached are the pictures that were shown to the customer and were later sent to him through our system on his email after the assessment was over. We did two visits for this proofing and each time the service report is emailed to the customer and they are always welcome to talk to the technician onsite to get the run down of the work that was preformed. The customer did reach out to us and let us know that the chirping they had heard was a sensor on their air alarm and said that since they did not think a bird was in the house they would like their money back. We did inform the customer that we did perform the job and that there were enter points that we did seal and that those were guaranteed for a year. With wildlife it is unpredictable so even if they are not present when we go out to do the assessment doesn't mean they haven't been there. If the wildlife is not present when we get to the property, we take context clues, like there being two vents with nesting in them and opened to the attic. The chirping was not factored in when we were doing our assessment since it was not going off while we were there. We quoted the customer and did the job that we quoted them for. 

   

  Thank you!
  **** *****

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Titan has charged me $70 for mosquito treatment on August 14, 2023.
  
  The technician, ******* *****, did come to my home on August 14 and said the treatment would need to be rescheduled due to weather. In the online customer portal he noted "we are not servicing the customer for the mosquito treatment at this time due to the weather".
  
  Titan has made repeated requests to collect payment for the service which was never provided and I have communicated with three different people, ***** *******, ******** *********, and *** ****** about this charge to my account.
  
  Titan has not attempted to resolve the matter and only sends an invoice for payment. I would like my account credited for the $70 which would result in a $0 balance.

  

  Business Response

  Date: 10/27/2023

  We let her out of her contract early and she received an invoice by accident when we did our monthly billing. We've been having issues with our system. We refunded her the same day.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting Titan Pest & Wildlife Solutions’ (“Titan”) response because:

  Titan states that I “misunderstood the contract” and that I “got cold feet after the service was completed.”  
  

  I did not misunderstand Titan’s contract because the contract (attached and previously provided) is written in plain English and states as follows:
  “[Titan] will wildlife proof entire home, all entry points and potential entry points will be sealed, out of main entry point.  We will install bat tunnel to allow bats to exit and not reenter, 10-14 days later, we will come out, check everything, remove tunnel and seal [tunnel] hole.”
  

  Titan did not “wildlife proof entire home.”
  

  Titan did not seal “all entry points and potential entry points.”
  

  Titan did not “install bat tunnel to allow bats to exit and not reenter.”
  

  Titan did not return 10-14 days later to “check everything, remove tunnel and seal hole.” 
  

  I did not get “cold feet after the service was completed.”  The services itemized in Titan’s contract were not completed. 
  

  After I pre-paid Titan $500 for the above-listed services that Titan’s “iron clad” contract explicitly states would be performed, and after Titan debited my credit card for another $520,Titan told me that the services specified in its contract would not be performed because I did not in fact have any entry points or potential entry points for bats to get into my home, and therefore, I did not need any sealing of entry points or potential entry points, and I did not need a bat tunnel installed. 
  

  Titan told me that instead of performing the services listed in its contract, Titan had sprayed some “bat repellant” on my house.  
  

  Separately and apart from the services itemized in Titan’s contract, I told Titan that I would pay them $20-$30 to install a bat house to provide a home for the bats that Titan’s contract states would exit from my home via a bat tunnel.  Titan installed a bat house on my garage, but it turned out to be a bat house that I did not need because Titan subsequently told me that I did not have any bats in my house, so Titan would not be installing a bat tunnel for any bats to exit from my house.
  

  After my repeated calls to Titan to get them to perform the services listed in their contract and getting repeated excuses and promises about when the services would be performed, Titan came back to my house.  Titan owner “Dan” told me at that time that Titan would not be performing the services listed in the contract, but that as a favor to make me happy, and not as part of its contract or because there were any bats or entry points for bats to get into my house, Titan would caulk a very small place under an eave in my roof.  That took all of 5 minutes.  When I asked *** if they would install a bat tunnel to allow any bats in my attic to exit, *** told me that I did not have any bats in my attic and that the small amount of caulking they applied was done only as a favor to me and not to seal any entry or exit points for bats to get into my house because I had no bats and no entry points for bats.  I told *** that if that was the case, why didn’t Titan tell me that in the first place and simply sell me bat repellant rather than sell me a $1,000 contract to rid my house of bats that Titan subsequently told me I did not have.  *** said that’s not how Titan operates.  *** also would not tell me the cost of the bat repellant that Titan said it used on my house.
  

  Bat-repellant spray and a bat house were the extent of the services that Titan provided to me pursuant to the $500 I paid them to perform all of the services itemized in Titan’s contract.  
  

  If Titan will provide me with a receipt for what they paid for the bat-repellant spray Titan says it applied to my house and provide me with a receipt for what they paid for the bat house that Titan installed, but that I now understand from Titan is a bat house that I did not need, I am willing to deduct the reasonable cost of those items from the $500 I gave to Titan for its “services.”  Titan can then refund to me the rest of the money I paid them for the services that Titan’s “iron clad” contract states would be provided to me, but that Titan refused to provide to me.
  
  I am not willing to pay Titan for its courtesy “sealing” of a tiny area that Titan says was not an entry point for bats to get into my house and therefore did not need to be sealed. Titan emphatically told me that “sealing” was unnecessary and done only as a favor to placate me.  One does not typically pay for gratuitous favors.
  

  I most certainly did not get the services that I paid Titan $500 upfront and in good faith to perform.
  

  If Titan is unwilling to refund the money I paid in good faith for the services itemized in Titan’s explicit contract, but that Titan refused to perform, then I think we need to have a small-claims court judge examine Titan’s contract to see if the court’s reading of that contract is the same as mine.
  
  
  Sincerely,
  
  
  
  ******** ******

  same day to find out more information and was told they needed to order matching caulk to seal around the house and also order the bat house.
  
  On 6/8/23 the technician came back and told me they didn't have caulking or bat tube yet, and they were short a person because someone quit. I was told they would come back on 6/27/23. I also called the office and confirmed this as well.
  
  On yesterday I spoke with the owner and he said they didn't find any entry ports, but they would come and spray caulking in one hole basically to appease me but it wasn't needed because the hole was too tiny. I explained that they didn't do what was included in the contract, and he said I didn't need it. So I asked what I was charged for and he said I was charged for what is in the contract. A bat house, a bat tunnel, or caulking around the house was never done. However, his is what is included in the contract. He said that's not what that means, and it would be done if I needed it. I asked why the contract didn't state it would be done if needed and he said that's not how they do their contracts. I stated to him that the contract was misleading.

  

  Business Response

  Date: 07/14/2023

  The customer signed the contract and misunderstood the contract.  She has received additional services for free.  She got cold feet after the service was completed.  The contract is iron clad.  Customer is not entitled to a refund. Customer got exactly what she paid for.