Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Meramec Valley Properties Management regarding serious misconduct by your employees, specifically the property manager, **** ******, who has been operating without a valid Missouri real estate license. This situation is not only illegal but has also resulted in significant distress and harassment for me as a tenant.Over the past month, I have experienced repeated harassment from **** ******, including attempts to wrongfully evict me from my residence at **********************************************. Additionally, I have reason to believe that **** *******, a social worker residing in the building, has tampered with my mail, which is a violation of my privacy and trust and is a federal offense! The *************************************** is investigating this!Despite my attempts to resolve these issues amicably, I have not received any communication or support from **** ******** or any other representative of Meramec Valley Properties Management. This lack of response is deeply concerning and leaves me feeling unsupported and vulnerable.I would like to emphasize that the actions taken by **** ****** and **** ******* are illegal and unethical. I request an immediate investigation into this matter and appropriate action to be taken against those involved. Furthermore, I expect to receive a written response from your office addressing my concerns and outlining the steps that will be taken to rectify this situation.Thank you for your prompt attention to this serious matter. I look forward to your response.

  Business Response

  Date: 03/23/2025

  In response to this complaint:

    - The Property Manager, **** ****** does have a ******************** License.  

    - Ms. ******** has been issued a legal notice to vacate due to breach-of-lease subject to eviction via unlawful detainer.  Our attorney, ********* Travlagini, is representing the interests of the Property Manager and Landlord.  

  If Ms. ******** does not vacate the premises, she will have an opportunity to present her case in the ********************** where a judge will issue a final decision.  I cannot dispense any further comments or communication regarding this issue due to the legal issues pending.

  **** ********, MVPm

• Initial Complaint

  Date:12/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management company is illegally forcing hundreds of tenants to list it as "Additionally Insured," on their own renter's insurance policies, although the lease states they need only be listed as "Additional Interest." I have a renter's insurance policy (that MVP previously accepted) with *********************, and *********** will absolutely will NOT list a landlord or property manager as an "Additional Insured," which I am okay with.Additionally, MVP is enrolling residents into insurance policies that tenants have no choice in selecting, and are charging them a monthly fee for the coverage. Because we don't wish to pay to cover their personal property, nor do we trust entering into an insurance relationship with them, and the fact that my A-rated insurance carrier does NOT allow such additions in the state, they are saying that we MUST list them as additional insured through the insurance company and policy that they have enrolled me in without my consent (and against the terms of my signed lease agreement) into an insurance company that they have chosen.MVP is not only illegally forcing tenants into joint insurance policies, but are, in essence, selling insurance/acting as an insurance broker and automatically enrolling tenants who do not list them as "Additional Insured" on their policies into a third-party program and charging them a fee. They are selling insurance without a license and illegal forcing tenants into insurance contracts.This business also has listed on its website that it is a BBB-accredited business with an A+ Rating, when the BBB's website says in BOLD, RED LETTERING that Meramec Vally Properties has NO BBB accreditation at all.

  Business Response

  Date: 12/23/2024

  Ms. ***** ******** has been a resident with MVPm at the subject premise since June 2021.  Presently, she is month-to-month.  She has been a tenant that has generally been compliant with her lease until recently.  

  Ms. ******** was made aware we received a renter's insurance cancelation in policy on her behalf (attached). Upon the cancelation notice she was notified that she would automatically be opted in our renters insurance per the terms of the lease agreement. Our office requested tenant to send supporting documentation if she chose to re-enrolled into her program. Those documents were not received until 12.19.24. 

  Tenant was made aware that our company insurance has a requirement to be list as a 3rd party ensure and to have coverage of $100k; Please refer to her *** signed leased extension. We received confirmation today from our insurance company that being listed as an additional interest is valid. 

  Tenant was made aware as soon as supporting documents were turned in, her account would be assessed, and future charges would be removed. All support documents have been turned in as of 12.19.24 and all future charges are removed. 

  This issue is resolved.

  **** ********, Licensed Agent 
  Senior Property Manager
  Meramec Valley Properties Management 

   

  Customer Answer

  Date: 12/24/2024

  Complaint: 22713846
  
  I have reviewed the business' response and am rejecting it because: the business misrepresented the actions and timeline of the events and how they took place. I have documented evidence, in writing, of every single communication. In fact, their response to this complaint (using "Additionally Insured" and "Additional Interest" interchangablly) shows either incompetence or negligence on their part. If you review their response along with my original complaint here, you will see that the story they tell doesn't add up (most notably, leaving out the part that I have ALWAYS listed them as "Additional Interest" on my renter's insurance policies; this issue arose because they were DEMANDING that I (**** literally said "you MUST") list them as "Additional Insured," which is illegal and not valid. I am certain this is why she left that part out.

  I have NEVER been late on my rent in 10 years. They say that I have been compliant on my rent "until recently," but have never levied a late fee, sent a demand notice, text, email, or other correspondence stating that I have been late before December 23, 2025, AFTER I requested maintenance service via email and sent photos of the filfth, filed this complaint, and unsubscribed to their text service. They even erased the future charges and REDUCED the previous charges to approx. $20. If I was ever in the wrong, they would have kept the charges at what they were. Property Manager is also leaving out the fact that ****, the owner of the management company originally told me that I would NOT be charged or enrolled in the benefits package. They are misrepresenting my payment history, and I have all the documents to prove it. 

  I am still being charged, and the matter is not resolved. The company has since taken retaliatory actions against me for filing this complaint and others. They have also harrassed me via text message after I asked them to stop contacting me via that method. I had to "unsubscribe" to the text service to get them to stop texting me, which is also illegal.

  (Also, they are misrepresenting their BBB A+ Rating on their website, whereas your own listing says they are NOT BBB accredited at all. That should tell you the type of dishonest and unethical practices this company engages in).

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here for almost a year and nothing but problems. The neighbors are so loud and a different ethnicity and the food smells are arocious. They fight, yell, have parties on the lawn all times of the night. Wake up at 3am yelling with music. They smoke cigarettes and leave trash in the hallways. There are dead roaches all on the steps and no cleaning crew to clean up the building. The basement has a smell that just won't go away. The washer and dryers in the basement have not been used since I have been living here and they are filled with nasty dirty water and I have asked the property management NUMEROUS times to have them removed but they told me they belong to a unit that have not been occupied in months. The new tenants don't even use the basement. The kitchen pantry doors are falling off the hinges the caulk that they used to keep the sink together is falling apart. There is weed smoke and cigarettes' coming through the vents that makes my children have asthma attacks NOTHING HAS BEEN DONE TO THE TENANTS. You aren't even supposed to smoke inside of your unit. The trash pickup won't get picked up for months until someone complains. Trash all over the grass and no one picks it up except some of the tenants.

  Business Response

  Date: 04/22/2024

  This is the first that I have heard such complaint. No complaint has been submitted by this tenant through the online portal for us to document and trace whom may be Causing problems. We've reached out to the tenant to receive clarification. Once we do have clarification, we will move forward with the best activities that the law allows us to have.

  Business Response

  Date: 04/22/2024

  This is the first that I have heard such complaint. No complaint has been submitted by this tenant through the online portal for us to document and trace whom may be Causing problems. We've reached out to the tenant to receive clarification. Once we do have clarification, we will move forward with the best activities that the law allows us to have.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/2022, Meramec Valley properties text my phone 4 days after there was flooding in the basement of the home I rent. Within an hour they sent a technician to the house without advising me of this information. Tech was attempting to access the residence not only WITHOUT any notice but while my 13 year old son is home alone. We do not know who the tech is nor do we know if he will cause any danger to our child. Per the lease we have they are required by law to enter the premises 24 hours after notifying us. They didn't follow any of these things. A phone call was made to ****, the manager of Meramec. On 7/29/2022, a recorded phone call we have **** stating word for word, 'Due to the leaks in the basement that Meramec has been aware, that we, the tenants are liable for damages Meramec refused to fix all 6 years I have been a tenant, when the basement leaked years prior and will add all damages of foundation damages/cracks and leaks of the foundation/basement walls and sue me for such issues.
  I have proof of years, dates and times of the 6 years the basement has flooded as well as calls/reports/complaints of this exact issue. The threats **** of Meramec have been recorded and unacceptable. We will be filing a police report as well for the threats he is making as we do not feel safe he is making threats to my family and myself as well as trying to force himself and the tech that works for Meramec into the residence located on Wales Road while an underage child is home alone.
  Meramec has been notified as well as the owner of the home on Wales that the basement has leaked for some time. Meramec refused to fix this specific issue multiple times, as well as numerous other issues inside the residence that are recorded and documented to the full extent.

  Business Response

  Date: 08/10/2022

  To the BBB

  
  

  Regarding the attached complaint, MVPm is the Property Manager for the property located at 8702 Wales, St. *****, MO.  I have copied the owner and Ms. ********** on my reply.

  
  

  
  

  The tenants (**********) left the property in terrible condition upon their move out.  There was trash littered across the property and in the basement.  There was trim and wall damage plus door damage beyond normal wear-n-tear.  I discussed the move out with Ms. ** and provided here a security deposit disposition report listing the damages which she received.  She did questions some of the damages.  I informed her that I would have my project manager revisit the property and I would check with the owner on claims that they installed used doors (they installed no doors).

  
  

  I have attached photos reflecting the condition of the property at move out.  We did not charge the tenant for repainting except on 3 walls that were damaged, nor did we charge for floor damage as the flooring was aged and likely not installed properly in some area.  However the carpeting was installed properly and not cared for by the tenant as required by the lease.  

  
  

  I will follow up with an adjusted security deposit disposition report after my Project Manager reviews the property.  Most charges WILL STAND and the tenants should expect to pay for the damages and trash left behind or the owner may desire to file suit against them to recover damages.

  
  

  Photos and security deposit disposition report attached.

  
  

  
  

  **************************************************************************
  

  
  

  Once I have reviewed my project manager’s report I will update the disposition report as needed.  This is not a case that the BBB should involve itself with.  The owners and tenant will receive a final disposition report (likely by Friday) and should the owner desire to pursue property damages against the tenant (IMO they should) then this case should be settled at court.  Should the owner desire NOT TO pursue these charges then a separate letter stating such should be to MVPm to forward to the tenant.

  
  

  Regards

  
  

  
  **** ********
  **************** ******** *****
  ******* ****** ********** ********** ****** ******* ** ******** ** ***
  ****** **************** *********** ** *********** ******** *********
  
  

  ***********

  Customer Answer

  Date: 08/12/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  

  Good evening Mr. ******** and additional,

  I hope this finds you well. I must state per your, Mr. ********’s statements, are missing detrimental information that may have caused damages to said dwelling located at **** ***** **** and attempting to charge us, myself and **** for items that are shown in the pictures you have provided and claim 'missing'. Raising serious concern to inaccurate notation by MVP.

  BBB was contacted initially because Mr. ******** reached out to **** **********, my husband, via phone call, 4 days, after the fact flooding occurred in the basement of said dwelling on Wales Road, damaging family heirlooms along with numerous other personal items and stated that if we, myself and Eric, did not allow MVP into said dwelling once a MVP tech arrived on site, which was only within 1 hour after notification from Mr. ********, not 24 hours prior notice according to our signed lease, that he, Mr. ******** would create charges against myself and **** once we have our Move Out walkthrough for damages.

  Main reason to refusal of entrance, second to improper prior notification of entrance by MVP needed, was my underage child (13)  was on the premises, alone. Mr. ******** was made aware of this information once he requested entrance. Mr. ******** demanded **** to have my son open the home to an unknown MVP employee to which we, myself and **** refused.

  Once refusal of entrance to said dwelling without proper notification from MVP was given by **** to Mr. ********, Mr. ******** then proceeded to state, that Mr. ******** will be charging us to our move out invoice of said dwelling located at 8702 Wales Road. Verbal altercation from Mr. ******** showing clear frustration that he, Mr. ******** is going to charge us for unknown damages to the residence.

  4 days after the flooding, Mr. ******** with  MVP demanded entrance to the dwelling the same day contact was made with myself and Eric. Once refusal was made, as this issue should have been addressed prior to 4 days knowing flooding occurred, verbal threats from Mr. ******** were made.

  Directly following the verbal threats made by Mr. ******** is when BBB became present and a report was made the same day. The below information we, myself and **** believe is Mr. ********’s way of making true to his verbal threats and attempting to charge us for damages not created by us, myself and Eric.

  Note, this conversation, between **** and Mr. ******** was made on a recoded phone call.

   

  One major issue that was not in said statement made by Mr. ********, has been voiced for concerns to Mr. ******** and documented by myself, was the walk through technician with MVP that was present on move out day did not notate any damages on the walk through report while on site, therefore all notations are missing from our entire conversation on questioned attached MVP move out report.  MVP representative made the statement he will, “write it up a different time.” This raises many concerns as many damages and items were not present on move out walk through with MVP representative. We were not given the opportunity to dispute nor sign said move out report in question nor seen the report until **** ******** has access to it. I have said statement by MVP representative documented on recording.

   

  I would also like to point out the mold throughout the entire residence that I noticed was missing from MVP said questioned report. This issue, said mold, has been reported to MVP on more than one occasion by myself and **** of the years of residency. Present mold that was refused to be worked on therefore causing walls to become weak and even cracked from the floor up to the ceiling such as the living room. The bathroom ceiling, bathroom closet and tub shows such effects of this mold as well per the pictures provided in this email chain from MVP. Please also note, said MVP representative that was present on move out walk through even made a verbal statement that I have documented on recording, the second he walked into the residence located at **** ***** **** he smelled a strong presence of mold throughout the entire dwelling.

   

   

  Disputes to the following:

   

  1. Charges on attached invoice from MVP for a ‘missing’ shower head, yet in the pictures of the bathroom provided by MVP, questioned ‘missing’ shower head is shown present.

   

  2. The window installed air conditioner in the back room with an exit door, leaked therefore causing damages to the wall underneath as well as mold being present on the same wall and window. Pictures of present mold and water was not notated in any of said MVP reports. This has also been documented with pictures by myself of both being present.

   

  4. walls are not made of drywall but some other unknown material also not notated in MVP questioned report.

   

  3. Window screens are stated missing and documented in MVP invoiced report in question, are currently present in the pictures provided by MVP.

   

  4. Initial walk through report that I, *********, completed in 2016, no MVP representative was present at this time, was not included in your response. Therefore missing documented damages prior to move in supporting my statements.

   

  5. Damaged carpet in question on MVP invoiced report, was properly notated by me on move in walk through in 2016, is stated on the invoice from MVP to be damaged is documented by MVP as being charged back to me on said MVP move out report.

   

  6. Personal items in basement were advised to MVP representative on move out walk through by myself and **** in concurrence with our statement was not removed as items were involved in the flooding and covered in mold and drainage pipe water, due to health reasons were not able to personally handle as prior flooding issues were reported on more than one occasion to MVP. This information was not included on the move out report. I advised MVP representative that I was able to remove and was advised not to touch it this was also documented by myself on recording.

   

  7. Front door is wood not metal. This is not corrected on the report even though half credit was given. Door was reported, to MVP damaged more than 1 year prior to move out date due to an attempted break in by suspects unknown. Locks were changed by MVP but front door was refused fixing by MVP.

   

  8. Charges are shown for exterior wall but additional information is unknown as to what damages are claimed on this charge by MVP. Please advise.

   

  9. Mr. ******** has included pictures of items that were removed prior to MVP representative leaving said dwelling during walk through, orange bucket along with other items. Items are currently in my new residence and I have documented rooms in said dwelling after removal.

   

   

  Mr. ********, this is the short list of disputes, questions, concerns I have and exactly why a BBB report was initiated the same day you personally made the clear verbiage initiating the opportunity to overcharge myself and **** once our Move out was completed because we refused you entrance to the home. It just so happens the MVP tech that did our move out walk through did not make any written or verbal report of said damages with myself being present nor while he was on site at the residence. Coincidentally days after the fact you made it clear you were going to make us pay for unknown damages. 

   

  BBB review will not be removed by myself as the included MVP invoice in question from Mr. ******** is the result of said threats mentioned in BBB report made. Mr. ******** made intentions of unnecessary charge backs to myself and **** very clear in retaliation of denial of entrance days prior to moving out of the residence at **** ***** ****.

  
  
  
  
  Sincerely,
  
  
  
  ********* **********

  Business Response

  Date: 08/30/2022

  Ms. **** ***** and the BBB of St. *****

  
  

  In reply to your (Ms. *****’) email, first let me state that I am sorry that personal belongings where damaged in the recent storm.  Many families were dramatically affected by the record breaking rains.  If you have not done so, I would certainly check with your Rental Insurance carrier for coverage on lost items.

  
  

  In response to other items listed below:

  
  

  Recording a phone conversation without the other party’s consent is illegal in the state of Missouri.  I had no knowledge that **** was recording the conversation.  I did take notes of key points of the discussion which are:

  • We called to access the basement to install dehumidifiers and fans to prevent further property damage from recent rains.  **** asked why we did not call after the 1st storm several days before this call.  My reply, “why did you not submit a work order, as required by the lease?”.  We would have addressed concerns at that time.  
  • As it was clear the water damage occurred in the basement, per the lease, MVP, has a right to enter the premises to engage in maintenance activity to protect the property.  As **** refused MVP access, I did inform him that at move at that you both could be liable for damage occurring from lack of remediation (by denied access).  I did inform him that these damages could be added on at move out.

  
  
  **** ********
  Managing-Member, Licensed Agent, Meramec Valley Properties management (MVPm) powered by ReSource PM LLC
  Manager, Meramec Valley Properties Maintenance Services