Complaints

This profile includes complaints for AH Realty Advisors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AH Realty Advisors, LLC

  330 N 4th St, Ste 300 Saint Louis, MO 63102

• 

  AH Realty Advisors, LLC

  1800 Lafayette Ave # 200 Saint Louis, MO 63104-2508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to address concerning security deposit deductions by AHRA. This rental agency regularly charges tenants with fraudulent and wrongful charges upon move-out. Despite leaving a unit in flawless condition, AHRA will make up deductions for whatever they want, in clear violation of Missouri law. Further, they will not respond to any contact when you attempt to reach a resolution.
  
  AHRA's lease terms and Missouri law exempt tenants from standard cleaning and upkeep charges, known as "ordinary wear and tear." I have pictures from move-out and witnesses to confirm that my unit was left in excellent, move-in-ready condition. AHRA will not acknowledge any of this information and refuses to comply with state law or the terms of the lease.
  
  Further, AHRA neglected to perform a move-out inspection, again violating the clear instructions of Missouri law. How can AHRA charge me for alleged "damage" if they never performed an inspection? They have no receipts, photos, videos, or documents that can demonstrate any "damage." There was no legitimate inspection, just wanton, baseless charges with no contact from anyone.
  
  I would not be surprised if this is AHRA' s regular practice-- to automatically deduct expenses from tenant's security deposits, no matter how pristine the unit is. They are banking on tenants not disputing the charges, not knowing their rights, and not having the resources to reclaim the charges in court.
  
  AHRA's response, if they ever decide to respond to an email, will deflect by claiming that the unit was damaged and that the charges were warranted. This is their blanket response and it has no merit. The company is disorganized and has no records of any legitimate evidence backing up its position. Again, they did not even conduct a move-out inspection.
  
  Dealing with this company has been frustrating and disheartening. AHRA makes it hard to tell if they are incompetent, scam artists, or both.

  Business Response

  Date: 08/31/2023

  We received this complaint five days ago and have been in contact with the tenant about this complaint.

  We have sent the photos of the condition of the apartment upon move-out. The charges for painting were for the 3 wall sections that have nails/nail holes (A gallon of paint is $50 and an hour of labor is also $50 so allowing for 3 walls to be patched and repainted would be higher than what you were charged). I have also attached photos of the dirty appliances. Please review section 42 of the lease which outlines our schedule of charges. 

  We have found the amount taken from your deposit to be fair as related to the lease and will not be making a return of extra funds. 
  

  
  

  Customer Answer

  Date: 09/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  1. There was no move out inspection. I vacated the unit long before the pictures were taken. Anyone could have entered the unit between my move out and now. The move out inspection is required by law and I have a right to attend in person. I dispute the legitimacy of the images, as they contradict what I took myself when I moved out. AHRA is making claims up as they go, and coming up with their own pictures to suit their narrative, weeks after I moved out. Again, the charges were not made in accordance with Missouri’s legal requirements. I have a right to attend the final inspection. AHRA is continually ignoring that right. Any “damage” AHRA is attempting to claim was “discovered” during an illegal, improper, ex-post survey of the unit. No pictures or “inspection” were mentioned until I disputed the charges. The damage mysteriously appeared weeks after I left. 

  2. Even if there was “damage,” it does not meet the standard of ordinary wear and tear. Both the terms of the lease and Missouri law state that landlords are responsible for ordinary wear and tear, not tenants. Ordinary wear and tear includes simple tasks like painting. The unit was left in excellent condition, ready for a new tenant to move in. Under no circumstances was anything damaged in a meaningful way. Certainly nothing beyond ordinary wear and tear. I have my own images that prove this. I am clean and responsible tenant who left the unit in better condition that when I found it. Just because AHRA decides to paint does not mean it is my responsibility to pay for it. Landlords do, in fact, have to do some work and spend some money from time to time. AHRA may be surprised to find out that some of their expenses are not my issue to solve, especially when that damage was there before I even arrived.
  

  3. I received the unit in damaged condition. This is noted in my attached move-inspection documents. Please also note that AHRA could not be bothered to attend my move-in inspection in person. I had to conduct it myself and fill out the documents on my own. In that document you will note that there was plenty of damage to the unit when I received it: damaged paint, damaged floors, a dirty bathroom, and a damaged bathtub. AHRA is attempting to charge me for damage, but any damage already existed before I moved in. This is well documented on AHRA’s own forms, but they refuse to acknowledge it. How can they know what damage I am financially responsible for if they don’t show up to inspect their own units or read their own documents?

  4. AHRA is continually dodging the above concerns. As expected, AHRA is deflecting by giving a blanket response that everything complied with the lease. This is simply untrue. Additionally, AHRA has made no effort to explain why it’s okay for them to ignore Missouri’s landlord law. The statutes governing security deposits and the terms of the lease are clear: (1) an official move-out inspection is required and the tenant has a right to attend it; (2) charges are illegitimate unless the inspection is conducted in compliance with the law; (3) none of AHRA’s noted “damage” could ever qualify as more than ordinary wear and tear. 

  
  If AHRA could sincerely address these specific points, explaining how their claims are lawful, I would be shocked. 
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not have a management on site and they do not have a custodian, The mail is piling up, and the trash has not been picked up, all the lights are out (outside of the building). Also, The handicapped services are not working. I would like for them to do something to the building since they bought the building.

  Business Response

  Date: 06/13/2023

  I am sorry but we do not have a record of any items being reported to us from this tenant. We have provided our contact information to every tenant for reporting issues to us as we are not onsite management. 
  

  1) We clean the property twice a week. We did have a technician that was sick and may have missed one cleaning last week. 

  2) We would not be responsible for the mail, any issues with the mail delivery need to be sent to the Post Office. They should not be leaving mail in a box on the floor. They would be the only ones with a key to open all the mail boxes and insert the mail. 

  3) We are working with an electrician to see why the automatic doors are not working as they should be. ( We were only aware that the card reader was not working prior to this complaint) 

   

  If Mr. ******* would like to call our office to discuss any of these issues he can reach us at: ###-###-#### option 3 for maintenance. Unfortunately, we were not provided any contact information for Mr. ******* when we took over management in April.  

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several months AHRA has not fixed the garage door is the major issue. Along with many other maintenance issues. The garage door is the main thing. It leaves our homes and vehicles unprotected. Cars our be vandalized. Property is being stolen. Neighbors have had encounters with homeless people. My son car was stolen from the garage 11/21/22. Also my dirt bike was stolen. The biggest concern is what happens when someone encounters criminals due to negligence of the property management company. They won't provide their insurance company information or owner contact information.

  Business Response

  Date: 11/29/2022

  We were first made aware of the garage door being damaged on Saturday, October 8th, 2022. We sent our on-call maintenance technician that day to see if we could make the repairs. Upon arrival, the door would not open or close and was stuck 1/2 way down. Our tech disabled the door and opened it so that tenants could enter and exit as needed. 
  
  
  This message was sent to all tenants on 10/8/22: 
  Dear tenants, we are aware that the garage door is not working. We will have the repair company out Monday morning. Until then the door will have to remain open. Please make sure you lock your car doors and remove any personal items until the garage door is working again. 
  -AH Realty Advisors, LLC
  
  
  We dispatched a garage door repair company the following Monday and they were not able to repair the door. The second company we called was able to replace several parts on the first visit so that the door could be opened and closed manually but had to order additional parts. The parts were estimated to take 5-7 weeks for arrival and are expected next week. 
  
  
  This message was sent to all tenants on 10/17/22:
  Hello, we have the garage door closed and it will open and close by hand only. Please make sure to close the door behind you when entering and exiting.
  -AH Realty Advisors, LLC
  
  
  We are currently doing everything in our power to get the door repaired as quickly as possible. Any theft or damages would need to be reported to the police and your renters insurance company. 

  Customer Answer

  Date: 11/29/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The security door  is not working. I called ******* the company who previously made repairs they said they could fix it. Everyone in the community has experienced thefts. One tenant was hurt manually attempting to lift the garage door. At this point 2 months have passed so the parts excuse is no longer acceptable. Nothing has been done secure the property the cameras have not been cut on since the previous owner. The property management company will not provide the insurance company details or the actual owners contact information.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 11/30/2022

  We are working with ******* to repair the garage door. Their estimate was approved and ******* is the company that is waiting for the parts to arrive so that the garage door can be repaired. The owner has insurance for the building and it does not cover lost, stolen, or damaged property of the tenants, that is why the lease requires each tenant to carry their own insurance. All tenants are asked to reach out to their property manager with any concerns or complaints and the property manager reports back to the owner. We have sent multiple text messages and emails in response to this issue. We are taking all the steps we can to get the garage door repaired, unfortunately we cannot repair it and have to wait for the professionals to complete the work.

  Customer Answer

  Date: 11/30/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Tenants contacted ****** parts weren’t ordered til 11/17 2 months after the door was broke. The tenant requested insurance because she was injured by the garage door. The security door next to the garage doesn’t close. We are concerned for our community safety. Property manager keeps sending same reply.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********