We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

Caleres Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Caleres Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Caleres Inc. has 255 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 16 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Filimon G

      Date: 06/13/2025

      I been trying to get help from customer service but theyre always rude and dont wanna help also i tried to reach out caleres and its the same thing !!! I just want a refund from the i bought online thats all

    • Kathy G

      Date: 05/28/2025

      This company was a 3rd party seller on *****. I ordered a pair of $135 shoes, via *****. The shoes were too wide so I returned them. The EXACT day the shoes were received back at Caleres, my Macys credit card experienced a number of fraudulent purchases. This went on for days until I discovered it. I asked ***** customer service if ******************** had access to my Macys card number. They said yes because they had to credit my account. I believe someone hired by Caleres is stealing credit card information. Obviously Caleres may be unaware but Be aware when dealing with them!!

    • Laura D

      Date: 11/14/2024

      I was hired approximately September 8 set up direct deposit that day. None of my checks for direct deposit in each week. I have to wait and I only two weeks to get paid but three weeks because my employer continued to send paycheck through the mail instead of direct deposit or sending it to the store, which has made me late and all my bills left me with no food or gas.I am still in the process of receiving my final paycheck

    • David E

      Date: 08/15/2024

      Ordered two pairs of identical shoes on special Buy One get one 1/ 2 off.Received one pair, then they cancelled the second and refunded the 1/2 off portion of my order.I will never purchase anything from this organization again. Scammers.

    • Zhouli Y

      Date: 05/29/2024

      The reason why I did not file a claim on BBB was because I did not need Allen Edmonds to refund me anything. Instead, Allen Edmonds needs to respect their client much better. First of all, when I visited local retail store, all the staffs who helped me were professional and friendly. Until I bought from Allen Edmonds' website. I bought 3 pairs from online but I only received 1 pair. The shipping box was large for 3 pairs but there was only 1 pair that I ordered in the shipping box. The tracking information also indicated package weight of 3 pairs so apparently ***** staff stole 2 pairs on the way. Contacted AE and shared my discovering, I specially told them that I was willing to help and testify if they talked to *****. The next business day, AE emailed me saying they had credit me for the 2 missing pairs but "recommended" me to use alternative shipping address going forward. Otherwise they would not refund if the package was lost again. They further indicated that AE was not responsible when the package left their warehouse. This is the first and only time I experienced such policy, even the **** individual seller would be responsible or at least talk to shipping company in such circumstance. So, I decided "recommendation" all my connections not buying from Allen Edmonds and will personally stay away from the company.

    • Kendra G

      Date: 04/21/2024

      They sent me a pair of defective shoes. They were supposed to be 9.5W but they're 10W (I own both of these sizes so I know) They won't handle the issue, they want me to contact Sketchers instead. These shoes have rubbed holes in my socks and caused blisters on my feet because they're too big and mislabeled as a 9.5W (they were meant for work)Don't buy from here online unless you have stores nearby, otherwise you're going to get charged multiple shipping fees with no garuntee of a solution. Hope Sketchers will actually help me out even though it's not their fault that FamousFootwear didn't verify the quality of the shoes they were sending out. Everyone else haves to pay for their s**** up except them.

    • Gian G

      Date: 04/15/2024

      Delivered my package to the wrong address. Had to jump through hoops with the courier just to file a claim, only for the courier to say that I couldn't do a thing - the shipper (Allen Edmonds) had to file the claim. Called the Allen Edmonds customer service line, and they said they couldn't file anything for a week and that I would have to call back - after waiting ***** minutes - 6-7 days later.FedEx (courier) won't help, Allen Edmonds won't help. Both of them are garbage. Stay away!

    • Steve L

      Date: 03/31/2024

      I bought a pair of expensive Allen Edmunds shoes. But loafers with a lug sole. They literally sleek and make noice when I walk in them. I bought them a Nordstrom. I tried to return them or have them repaired, by *********. ********* said they couldnt help. I took them to an Allen Edmunds retail store and was told the same thing. $500 for a pair of shoes. You would at least expect them not to squeak like clown shoes. Terrible.

    • Cali J

      Date: 01/20/2024

      I worked for this company for 6 years. I was a loyal employee who helped at multiple stores *** was working 6 days a week because we were understaffed. I recently was fired because I opened the door after a customer refused to leave when asked. I was told I did EVERYTHING right in the situation other than the fact that I opened the door instead of calling the cops. There is NOWHERE in our handbook that says this is wrong. I am so disgusted with this company.

    • Brianna S

      Date: 12/21/2023

      I ordered a pair of shoes from Famous Footwear for Christmas. It read as delivered but it was not delivered to my address. They use ***** so I contacted them. The shipping method Famous Footwear selected does not allow ***** to give me any information. I contacted Famous Footwear 3 times and each time they were ****** rude and refused to help. I am not being offered to reship the shoes, I am not being offered a refund, and they are not looking into the issue with ***** until 12/27. They have made no attempt to help me with my issue as a customer and should not be in the business if they refuse to deal with issues.

    Caleres Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.