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Business Profile

Solar Energy Contractors

Astrawatt Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

Customer Review Ratings

2.33/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromKael A

    Date: 05/29/2025

    1 star
    I strongly discourage engaging with this firm. Among other concerns, I experienced a pattern of communication deficiencies and inconsistencies throughout the process. Yet what was particularly disappointing were my communications with upper level management in an effort to address a couple challenges with the installation (introduced below): the experience was unhelpful, costly and most disconcerting.The two primary underlying issues occurred on delivery/installation day. 1. The solar panels delivered were larger than specified in the contract. To fit the contractual amount of panels on my roof, they had to switch to a different system, whereby the panels were drilled into my rooftop. After seeing images of other solar panels on other rooftops in the area detached by this month's storms: allowing interior moisture penetration, I had concerns, but agreed to the change. 2. After inadequately surveying the property (relying on ******'s aerial photography and a brief drone survey), the installation team determined they couldn't place the conduit or system boxes on the side of my house because the space was inadequate, so they said it needed to go on my rear facade. I live in a 165-year old Gothic Revival brick structure within a national historic landmark district. While the firm offered some insignificant methods to mitigate the impact, the final installation profoundly mars the ground-level aesthetics, notably compromising my property's value.
  • Review fromAaron H

    Date: 02/15/2025

    1 star
    Worst experience I've ever had with a company. My solar panels were installed about 5 years ago and from the very start we've had nothing but problems with this company. First, they installed the panels in the wrong place which violated the city permit. It took over a month for them to come out and fix it. Then one panel stopped working and this time it took over 2 months to fix. Then we had a squirrel chew through some wires and the company tried to convince me the entire panel needed to be replaced as opposed to just replacing the wires. Then they offered to set up the critter guard but quoted me a price for over 50 sq. ft. more material than I needed. Then we had our roof replaced and during the reinstallation of our solar panels they left a bunch of hardware scraps on our garage floor which could have punctured our tires. But the final straw that made me feel compelled to write this review is the fact that twice during the reinstallation, they came into my home without knocking or ringing the doorbell or otherwise announcing themselves while I was at work and only my wife and 2 small children were there. That is trespassing and it made my wife feel very unsafe. I am currently filling out paperwork to take them to small claims court.
  • Review fromLee G

    Date: 01/02/2025

    5 stars
    I want to give credit where credit is due. The team at Astrawatt Solar (Saint Louis market) did a fantastic job from start to completion. Bryan was our consultant and actually gave us two different proposals since my wife didn't want panels on the front of the house. He covered the different options we had and was straightforward without a sales pitch. We had 5-6 proposals before Bryan and he came out on top, one of the reasons we went with Astrawatt.

    Megan was our project manager and primary contact throughout the install process. All I can say is WOW! To give a little background we signed up for solar to get grandfathered into our utility company net-metering program which was changing at the end of the year. Well everyone else was also trying to beat the deadline. She handled so much during a hectic time… utility companies, delivery companies, city inspections, changes in timelines due to weather and me. There wasn't a question, comment or concern (and I had a lot) that she didn't respond to promptly. She definitely got everything and everyone lined up together to meet the deadline.

    Tim was the lead for my area and was knowledgeable about the entire install process. The man is busy! Jack of all trades, from panel installation, electrical, city inspections to drone flying he knew it all. He made sure all the finishing touches were done and done correctly. Great job to the installers and John our electrician.

    The entire Astrawatt team has a good system in place with everyone experienced in their position. The entire project was completed and on time and we couldn't be happier.

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