Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The STS Car Care caused transmission issues to my car as well as the abs lights due to their negligence of not using the key to place my car in neutral from the tow they put a gash in the transmission panel, causing fluid to leak. When my mom went to pick up my car she noticed rocks/gravel in front and under the front of my car, they also have ripped off my under carriage safety cover, and charging me for the damages they did to my car costing me $320.

  Business Response

  Date: 02/25/2025

  Firstly I'd like to thank the BBB for the opportunity to respond to this situation. The incident as presented is far different from the way it has been portrayed in this complaint. Firstly, this vehicle was towed from a crime scene where this customer was arrested for evading the police, the vehicle was found off the road in a yard, pushed up against the tree, with the windows broken out from the police officers having to break them to drag the driver out of the car. The vehicle was towed on a flatbed tow truck as per police orders to our impound yard. All due care was taken.After the car was retrieved by the owner and taken back to their home, we received a complaint that the vehicle was leaking transmission fluid. As per my usual policy, putting the customers needs first, I offered to check the vehicle out in good faith and if damage had been done related to towing we would be happy to help out. Upon examining the vehicle, damage was found to the transmission oil pan. The oil pan was punctured by a rough blunt object it appeared, consistent with driving over a rock or small boulder. The damage was completely inconsistent with any kind of towing equipment, hooks, chains, etc. In my career examining damage to vehicles, I have grown very familiar with the types of damage that can be caused by incorrect towing. It was apparent that this damage was completely unrelated, and more likely related to the incident that ensued immediately prior to our being called by the police department. 
  
  
  For the purpose of customer goodwill, after discussing the events with the father of the owner of this vehicle, and wanting to help out in any way that I could, I offered to install a replacement oil pan on the transmission, with the understanding that the customer would pay for the parts and materials. This operation was completed, and even though we offered to do the labor at no charge, the customer still complained and refused to pay for the transmission fluid that was special  ordered and used. 
  The customer only paid for the cost of the transmission oil pan. *** made no money on the labor, and lost money on the fluid that the customer came unprepared to pay for. 
  The customer's demands for further money are ridiculous. STS only ever did the right thing, towing her car with care, a car that had already been abused and damaged. After the explanation of the difficult circumstances the family was facing, I did my best to help them out at no charge. And in response this individual is demanding money. 
  
  We will continue to stand behind our work ethic, our desire to help customers, and our continued good will in the community. We are not however, able to help vehicle owners recover damages caused by themselves in the process of fleeing from the police. The offer that we made was more than reasonable, and we followed through on our side, even though the owner of the vehicle neglected to come prepared to pay for their side. 
  
  
  Thanks again for your help, **** *******, Manager, STS. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told different prices every time I called about my car all on the same day. Then my car was damaged by a tow truck or something.

  Business Response

  Date: 02/20/2024

  With so little information provided, this response will focus on the facts of the tow in question. This car was towed for the ***************** after the owner was arrested. The police report from the arrest (written by the officer, not us) makes note of the damage to the vehicle before we towed it. I have no way of determining what was said on the phone two weeks ago, but the price that was paid was the proper price, as set by our tow contract with the City of ********. .
  
  
  I understand that the experience of being arrested and having ones car impounded can be stressful, even traumatic, and few people are happy to be here. However, we follow all local laws and procedures to minimize any confusion. 

  Customer Answer

  Date: 02/21/2024

  Complaint: 21282436
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/28/2024

  Again,

  No one is happy when you get arrested and the police impound your car. This is nothing to do with repairs. This was a police ordered Tow. we are contracted to tow for them when they call us. We are sorry that that was a bad day for you. 

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My incident accord on or about 08/28/2023 I called the business to tow my *** to the shop and I have not received the car back yet. I have been calling. I was first told the wiring went bad and then I told that the fuel pump went bad. Then the strike came and then it was over. I called back in November right before Thanksgiving and I asked if my car was ready and he stated that it was not ready. I called the following week to see if my car was ready and he stated that it was not. So, I received a letter in the mail stating that if I did not pick up my car by 01/03/2024 then they would sale my car for parts. I have called the business and they stated not to worry about the letter and then he stated that he finally found someone to repair my vehicle but they have had my car since 08/28/2023. They do not do good business. I would like my car fixed properly and fixed right without any charges. I will pay for towing.

  Business Response

  Date: 02/20/2024

  We have already contacted out customer and resolved this concern. We performed a house call and got her car running so she could return and we cleared up all her concerns. She has also since been back for further service and all complaints have been resolved. Thanks

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/18/23 or 19 of December. I had called and spoke with Mr **** an advised him that I was towing my silver Chrysler 2013 200 to his shop and that it needs a serpentine belt installed, he said ok and he would call me when it's ready. A day or so went by I never heard back from him so I called and he said that my alternator was bad, I informed him that the alternator was new an he said it looks like someone hit it with a bat or something. I was mind boggled and so I told him I would get back to him so I could track down where I got the alternator from and see about getting a replacement. Well I couldn't remember where or when due to the fact that the job I was working at the time had burnt down and alot of my stuff was in there. The name of my job was washateria on Shenandoah St Louis mo. I couldn't find it so I called him and asked him how much would it be for a alternator he said 369.00 again I was baffled because that was just for the alternator not installing. I said ok install it. A couple of days went by I hadn't heard from him so y called he said that my pulley was bad also by this time I felt something going on and I said that don't sound right because he never said that before by this time I had missed a weeks worth of work and was about to lose my job so I told him ok. Several more days went by I didn't hear from him it's close to the holidays and by the time I got hold of him he had said , I needed some screws because the alternator came in without one and it was a special screw that needed to be gotten from the junk yard or something. By then I knew he was on something because they was trying to give me back my car so I called my church and asked my brothers to go up an see about my car an they went up there and had a talk and I picked up my car that evening only to drive down the street and the lights flickered on an off my heat and air came on an off the traction sign and battery light came on also. I took it b back and the mechanic took it. to be continued

  Customer Answer

  Date: 01/03/2024

  I would like all of my money back. Today a new light came on now my turn lights will not work.

  Business Response

  Date: 02/19/2024

  This situation illustrates perfectly why many shops will not work on cars after others have been working on them. This customer brought us a car with a broken belt. When we examined it, we found that the pulley on the (recently replaced elsewhere) alternator was badly damaged, with deep gouges in the metal pulley that were shredding the rubber belt as it rotated. The customer was informed. The pulley is not available alone, so the alternator required replacement. It wasn't until we went to remove the alternator, after the customer approved, that we discovered that the previous mechanic, in addition to damaging the alternator, also lost some of the mounting hardware. Locating and aquiring the lost hardware did add a day to the repair process, but we were able to find it. All of the problems we addressed were observably caused by shoddy repairs done before we ever saw the vehicle.
  
  
  After all was repaired, this customer then accused us of some ill defined attempt to "cheat her because she was a woman" to which she responded by bringing two men up to argue with us from a position of ignorance, knowing nothing about the situation or the car. As we had saved the parts and could show them clearly where the damage was and how it was caused, they still did nothing but level unfounded accusations. 
  
  
  I understand that people have been cheated before, and so are wary. That customer is the victim of bad repairs, but it was not caused by us. On the contrary, we have only acted to correct the problems caused by whichever she had work on it before. 
  
  
  As far as any lights on the dash or radio problems, none were observed on the initial visit. We did test drive the vehicle after she reported these problems, and we determined that they were unrelated to the replacement of the alternator and belt. The vehicle would require further electrical diagnostic work to ascertain the source of these issues, which the customer declined. 

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there to have it serviced. I picked my car up and I paid for the service and they informed me that the catalytic converter was gone and I did not bring my car up there that way. I left the car there. I went back to the business and I asked him isn't the business responsible for my car while my car was there and he stated that he was not. They have gates surrounding the business. This man wants me to pay $800.00 for a catalytic converter that was taken off of my car while it was there. He stated that it was still my responsibility to pay for the catalytic converter and he stated that my pipes were busted and he charged me for two separate things. I would like for him to pay me the money to go get my car fixed somewhere else.

  Business Response

  Date: 11/01/2023

  Thanks for the opportunity to respond to this complaint. We are aware of Ms. ****** issue, and are sympathetic to her concerns, but I believe I will be able to demonstrate that we have made every effort to accommodate her.
  
  
  Miss ******' vehicle was brought in for repair several months ago. The repairs were completed in a timely fashion, per our agreement with her, and she failed to pick up her vehicle for an excessive amount of time. Our customers are informed that vehicles are expected to be picked up by 10 days after the repair is complete, or they will be transferred to a storage lot. As we have limited space to store cars, we have no choice but to move cars to our storage lot, which is not as secure as our primary lot. We make every effort to provide security, in the form of cameras and barbed wire fences, but we do inform our customers that upon transfer to their storage lot, we cannot be responsible for any theft or damage outside of our control. We have this posted in multiple locations in our office. Every effort is made up encourage customers' to pick up cars quickly, and we accommodate any reasonable requests for time extensions. None were made. 
  
  
  Miss ****** car was left here in the state of abandonment, with no contact from her, for many months. We went so far as to declare the car abandoned and apply for title for it, because we had no contact from customer. Only after receiving a final certified letter informing her that we were at the last stage of the process of salvaging her car, did she finally appear and pay for her repairs. During the interim, while her car was in our storage lot, we did suffer a break in, where a number of vehicles in storage were vandalized, and catalytic converter stolen.
  
  
  STS Car Care can in no way assume responsibility for the actions of criminals not under our control. We make every effort and in cooperation with the police continue to make the effort to curtail such criminal activity, however we in no way contributed to the activities of those who damage cars. While we sympathize with this homes, and while it is unfortunate that her car was the victim of crime, the fact that it was in a state of abandonment on my lot, unpaid for, and uncontacted for an extended period of time, does not in any way confer responsibility upon our company for the unfortunate actions of outside parties. As we informed Ms. ******, she was the victim of crime, a crime not perpetrated by us.
  
  
  However, because we do understand the plight of victims of crime, every effort was made to ease the situation from miss homes. Our initial attempt was to offer her a reduced rate universal catalytic converter however, the state of her vehicles exhaust system precluded this. Her exhaust was rusted and broken in multiple locations, obviously prior to any theft that occurred, and this prevented us from simply welding in a new catalytic converter. The estimate that she was given was not to simply replace a catalytic converter that was stolen, it was to conduct other necessary repairs to her entire exhaust system that would have made it possible for us to install a catalytic converter. Unlike some other vehicles, her vehicle was in a severe state of disrepair and required reconstructive work in multiple places on the exhaust system before a catalytic converter could be installed. This was the reason for the estimate that was given to her.
  
  
  Ms. ****** declined the necessary repairs, and therefore we were unable to help her. I am sorry for what has happened to her, however we made every reasonable effort to accommodate her, and she declined all offers.

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from the Police Station and I went to pick up the car. My car was there less than 24 hours. They askd for $460 and my car was just down the street from the police station. I was only in jail for four hours. I had personal belongings in there that was valued at more than $3000 worth of personal belongings and money in the car. I do *********** had all my work stuff and money in there. They told me that I had to hand over my title in order to get my car back.

  Business Response

  Date: 08/30/2023

  Dear Better Business Bureau, I am writing to address a recent complaint about procedures at our impound yard. A car, registered under the name of *******************************, was impounded, towed, and stored in accordance with the relevant regulations. We understand that *****************************;has expressed concerns regarding the process she experienced, particularly the surrender of her vehicle title. It is important to clarify that *****************************;voluntarily forfeited her title in lieu of the charges related to the impoundment. This is a standard procedure in cases where the vehicle owner chooses not to pursue the necessary steps for the release of the impounded vehicle. As a result, the vehicle has remained in our impound yard and is available for *****************************;to reclaim if she wishes to do so. However, it's crucial to note that the vehicle in question is severely damaged and beyond repair. While we respect *********************************** sentiments, we want to provide accurate information to all parties involved. We are more than willing to work with *****************************;to find a suitable resolution, whether it involves facilitating the return of her vehicle or addressing any concerns she may have about the procedures. Our priority is to ensure transparency, fairness, and professionalism throughout the impound process. We value feedback from our customers and aim to provide the best possible service. If *****************************;decides to pursue the release of her vehicle, we are ready to assist her in navigating the necessary steps. Thank you for bringing this matter to our attention. We are committed to resolving this issue in a satisfactory manner for all parties involved.

  Sincerely,

  ************************* / Owner

  STS Car Care

  ************

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will like to work on getting my car back please and thank you *** spent to much money in my car to just let it go and it is not totaled its still drives good just need a back window and minor stuff I was involved in someone assaulting me and destruction of my car that day is what truly happened my husband family All because I wanted to leave him I was a victim 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is not trying to go past five miles an hour and I had the car towed to the shop and I paid for the diagnostic test. The diagnostic test showed that I needed a oil pan and I paid for that repair and I drove off the lot and my car shut off in the middle of on coming traffic and the shop towed the car back to them, they ran another diagnostic test and it showed something going on with engine barring's. The diagnostic did not show this the first time, but that means they did not perform a diagnostic test on my car if they would have they would have known everything that was going on with my car. I would like a refund in the amount of $1000.30

  Business Response

  Date: 07/03/2023

  Response to ***** *******
  The damage to this vehicle, and the way is was discovered was unfortunate, but unavoidable. The vehicle arrived to us with a damaged oil pan, oil leaking and almost completely empty. We informed the customer that we would need to replace the oil pan before we could run the engine, as running it in that state would destroy it. we could not perform a full running/drivability diagnostic prior to repairs due to the lack of oil. It was very likely that damage was present due to loss of oil and lubrication. This was clearly explained to the customer and he approved the repair. After the repair, we performed testing to ensure that the engine was building oil pressure and was not leaking. The engine did run and drive. shortly after picking up the vehicle, it started to display symptom of engine damage consistent with having run it with loss of lubrication. We verified that the repair (replacement oil pan and gasket) were secure, oil was still full and not leaking. 
  
  
  Unfortunately, we cannot discern internal damage prior to restoring lubrication through replacing the oil pan, because the engine cannot be run. We performed a good repair, that was shown to be holding and not causing the noises. It is clear that the engine sustained unseen internal damage when it was run without oil. This is unfortunate, but there is no other way to handle such situation and repairs.
  
  
  **** ******** *******
  *** *** ****

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to this service provider based on the recommendation of the tow company. I had purchased the car from them three years ago. What first appeared to be a wiring problem has now escalated to a "brain" problem. The parts are here, and they have had it for two weeks. They said they needed to talk to the two company. What? Every time I call I get a higher price for the repair and the runaround on when it will be completed. It's been six weeks.

  Business Response

  Date: 04/04/2023

  This situation has been resolved. The part was eventually received, and programmed and installed. The repair was completely successful and the customer was satisfied. Unfortunately, classic cars like this take extra time to secure good parts by their nature, but we were still able to successfully resolve all issues. Thanks!
  
  **** ******** ******* *** *** ****

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there for a repair. They told me it would be $2100 but it came out to be $2400. They have had the car since mid-October. The car is doing the same thing it was when I took it there. Check engine light is still coming on. It is making the same rumbling noise that it was making when I first took it there. For example: When I pull up to a light, it starts shaking. I'm afraid to drive it. I have taken the car back four times. I paid for it via a debit card.

  Business Response

  Date: 02/10/2023

  Thanks for the opportunity to respond to this situation. When we received the customer's car he complained of a check engine light, engine noise and a rough idle. Our diagnostic revealed multiple problems relating to the engine timing. Multiple codes indicated an out of time situation, and noise from the timing chain drive confirmed that the timing chain was worn. Timing chain failures are common on this engine design.  We recommended replacing the timing chain set. The customer approved, and we replaced the chain and tensioner set. After disassembly, it was discovered that the cylinder head on the drivers side bank, as well that side chain (one of three) was newer than the others. We questioned the customer about the cylinder head replacement, and he claimed that he had owned the car since new and no such work had ever been done. The cylinder head had undeniably been replaced. It was newer, shiny one the inside, and its material and fasteners clearly did not match those on the other side of the engine. We were concerned because if there was a parts mismatch, the problem could be difficult to correct.
  
  
  After our repair, the codes originally present were gone. there was no more looseness in the chain drive as before. The vehicle would run smoothly and strong until the variable cam timing system tried to activate, and then the idle would stumble. 
  
  
  We  disassembled and checked the installation and adjustment of all the new components. they are fully correct. We even replace the cam timing solenoid (for testing purposes) to eliminate possibilities. 
  Our final conclusion is that the oil passage in the cylinder head is not receiving oil pressure. As there is no damage, and the cylinder head appears to be new, research revealed the possibility that incorrect application of the cylinder head or cylinder head gasket can cause a failure of this sort. no other causes have been found.
  In my conversation with this customer, he again claims no work has ever been done on the engine, but that is verifiably false. 
  We cannot proceed without removing the cylinder heads, and we recommend the customer takes the vehicle to a Cadillac dealer for further service.
  
  
  At STS we always strive to provide honest and thorough repairs for our customers. We stand behind our work, and in this case we have gone the extra mile for this customer and far exceeded the repairs we agreed upon, performing further testing and repairs at no charge. Unfortunately, sometime unforeseen circumstance can complicate the repair process, and this is especially true with previous repairs have been conducted incorrectly. It is even harder when we are not told a full and accurate history of repairs on the effected systems. 
  
  
  All agreed upon repairs were conducted, and conducted properly. We have shown a verifiable improvement in the condition and correction of several of the original concerns. we have gone above and beyond in our attempts to satisfy this customer. At this point, his car simply needs further service, and it is no indication of any shortfall on our part.
  
  
  Sincerely, **** ********
  Service Manger

  STS Car Care.

  Customer Answer

  Date: 02/23/2023

  Consumer called to reject the business response. "The car is no good to me now.  I cant get it inspected because the service engine light is still on."

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full explanation of events in uploaded documents. Not enough space here to give clear information.

  I
  took my vehicle in for general maintenance to have transmission fluid
  checked(sealed transmission). No warning lights on, no problems at all with
  acceleration, no leaks, NOTHING..just keeping my 2011 Camry in tip top shape
  & making sure all stayed well.  First
  visit happen 8am cst on 10/25/22. They in return stated I had NO transmission
  fluid in my unit & filled with 7qts and charged me $114.17

  Two
  days later, which brings us now to 10/27/22. As I was driving on Highway 70 my
  car made a stutter or it was hesitant. I looked at the dash and there I saw my
  check engine light which has never been on since purchasing the car in 2015 at
  63,000 miles. So I immediately go and search of a ******** ********** ** ******* **** ***** to have my car placed on diagnostic. I have four codes that
  come back that the transmission fluid intake is low so I immediately return the
  vehicle back to STS. I show him the paper with the diagnostic to hopefully
  assist him with finding what they have done wrong, because I know that the car
  was running perfectly fine before this. He make a statement at that time that
  possibly a sensor may not have been placed back right, and immediately took the
  car to the back. I was there for an hour and 40 minutes approximation, at that
  time he said that he had turned the lights out, never stating fixing any type
  of problem of error with the car just turn the lights out that was on the dash.
  He told me to drive around and if it comes back on to bring it in, due to my
  living out of state I remained in St Louis for an extra two days just to make
  sure the car was safe to get back on the highway.

  No soon after that the car jerked and like the gears would
  not shift so I immediately pulled over to the shoulder of the highway(STRANDED)
  At that time my vehicle was smoking as if it was going to catch fire. I had to
  call a tow truck because I was not going to leave my car on the side of the
  road, and that cost me $192.

  .
  The mechanic came out and I gave him the information, he inspected the car
  fully, but immediately when he looked up under my hood he noticed the
  splattering of fluid and upon further checking he found that fluid to be
  transmission fluid. Not only was it splattered all under the hood but it also
  was from the front of my car on the bottom all the way to the tailpipe(pictures
  shown in this review). Not only that they had overfilled my car by 7
  quarts(5qts he emptied into drip pan & the other 2 splatteredunder hood
  & full bottom of car), so I never needed any transmission fluid at all

  So
  after being provided with this full report I reach out to the business
  owner/*****. First day I was told that he will return tomorrow between the
  hours of 8:00 and 11:00 a.m., so I reached out the next day and I was told that
  he does not work on Fridays. So I reached out again today which is Monday
  11/7/22 and spoke with the owner *****, now this is where it gets sad and the
  reason why I'm taking further action. ***** upon that time when I began to
  explain he says "yeah I know who you are", and you bought that car in
  here low and we put seven quarts in your car(proving my point). I tried
  explaining what the mechanic stated and what proof I had he was not listening
  and stated that yes I would have to take him to court to prove any of this.

   

   

  Business Response

  Date: 11/25/2022

  Thank you for the opportunity to respond to this concern.
  
  
  When Our customer brought her vehicle to us, she specifically requested that we check and fill her transmission fluid. When asked why she was requesting this particular service, she stated that she "just thinks it might be low," and that it just hadn't been acting right. She would not give me any direct answers to my specific symptoms, just that she thought it needed to be filled. Upon checking the level of the fluid, our technician found it to be very low. He added 7 quarts of fluid to the transmission. He added fluid until it reached the standard "full" level as indicated in the Check/Fill procedure. He was unable to isolate the source of the leak, due to the fluid on the outside of the transmission. we cleaning the transmission in order to make leaks more visible. I advised the customer on the severity of the problem, that the fluid leak still needed to be isolated to prevent the transmission from losing fluid and failing. She acknowledged the concern, and agrees to return so we could find the leak.
  
  
  She did subsequently return. On that visit, we found fluid leaking from the transmission case all along the seam where the main case splits. It had not however, lost a significant amount of fluid and was still showing as full. To reseal a transmission case requires a complete teardown of the transmission after it is removed from the car, and is a large repair. The customer was advised at this time that she would soon require a major overhaul or rebuild of her transmission due to the leakage. No repairs were approved or conducted on this visit.
  
  
  The next contact we had was after she stated that her car had stopped on the highway, as she described in her letter. We were not at this time able to confirm the situation, however, after reviewing our previous reading and the conversation had with this customer, It was obvious that her transmission had succumbed to the problems that had originally brought her to us. Refilling her transmission after most of the fluid had leaked out was too little and too late.
  
  
  The customer's claim that her transmission had nothing wrong before she brought it to us is ridiculous and verifiably false. She was having symptoms and suspecting a specific condition (very low transmission fluid) as she stated when she first came in. We verified and documented this condition, as well as the leaks. For a customer to bring a vehicle in seeking correction of a specific problem, an then deny that the problem existed seems to defy any credibility.
  
  
  **** ******** Manager. STS Car Care