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Business Profile

Used Appliances

River City Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used fridge from this company on November 26th 2023 and it started leaking after 5 weeks. I contacted them and they told me to come in and pick one for replacement since 2 month warranty still covered it. We went on Jan 4th and it was to be deliver on the 6th (it snow ***** bad and he asked if it was ok to be delivered by the 8th, which I agreed to. Ever since then, I`ve text/call and they keep saying they`ll bring it or make excuses. The fridge is leaving to the point were we have to dry floor multiple times a day. He won`t refund and keeps missing every deadline he tells me to and begged not to contact anyone when I warned that I was to the point of filing a complaint. N

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used dryer from them in May 2023. A couple months later the dryer stopped working and they came and replaced it. I had a lot of respect for them at this time because it was an HVAC issue that caused damage to the dryer but they replaced it anyway. The first dryer would not heat at all and it took multiple calls and a week to have someone come and look at it. Then another week to replace it. That dryer lasted about three weeks before it died and it took about another week to get another one. That one lasted a weekend before it stopped working. I have now spent three weeks and multiple calls trying to get it replaced and I have been promised three times that a replacement is coming and three times I have taken off of work and no one showed up. Last Friday I had a guy promise that they would be there last night and I took off work early and no one showed up. They claim that they have gotten no calls or texts but I have them saved. They also told me that they were used dryers and worked in the store so too bad.

    Customer Answer

    Date: 11/15/2023

    i have not heard from them. I am not surprised that they have not responded. thank  you for your efforts. 

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The washer I original purchased was leaking. They could not fix it but gave me a temporary one till they find a solution. They never did. They never give updates. Never follow up with the issue. And barely ever respond to phone calls or texts. I asked them for refund since they failed to meet what I purchased. And they said ok but they always cancel last minute and after that its almost impossible to get a hold of them and when I do they dont even know what Im talking about. Once I remind them they always just say they are busy and will get back to me and I never hear anything back. It was purchased in July of 2022. Its getting close to a year and this hasnt been resolved. I attached a copy of the receipt. Thank you ***

    Customer Answer

    Date: 05/16/2023

    The is going to resolve this issue this week. 

River City Appliance is NOT a BBB Accredited Business.

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