Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep to my shop, they call car shield, and they told them that it was not. Covered because I was in the starting phase ***** told me about this. When I called car she'd, the woman started yelling at me and Coussing me out on the phone. PLZ DON'T HAVE ANY THINGS TO DO WITH THIS COMPANY!

  

  Business Response

  Date: 03/28/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond. 

  We have reviewed your initial sales call dated 2/27/25. At time stamp 11:50, you asked "what happens if something happens to it ("vehicle"), say in two months? Am I covered?" to which your sales representative informed you that your waiting period consists of 25 days AND 500 miles on a recorded line. Both conditions must be met in order to be considered for coverage. Per the terms and exclusions of your contract, any mechanical failures that occurs prior to the inception of your coverage through the waiting period would not be eligible for coverage as they are deemed pre-existing conditions. This was directly stated within your sales call. 

  At no point during the sales call was foul or inappropriate language used. CarShield values our customer ********************** abilities, and inappropriate language would not be tolerated. 

  We have refunded your contract in full. Please allow 7-10 days for mailing.

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield cancelled my contract for no reason i had a 2011 **** Escape covered with them and paid my premiums every month and get cancelled for no reason. Claims state in the commercials that they will cover your car as long as you pay your premiums. I would like resolution on this matter as nothing was advised on why the contract was cancelled when i never authorized a cancellation.

  

  Business Response

  Date: 03/27/2025

   

  As stated in our cancellation email and in response to the email to *********************************************************. 

  CarShield administrator underwriters periodically evaluate contract categories to ensure we can continue offering quality coverage. Following that review, your contract fell into a segment we can no longer support. This is a business decision and not based on any individual customers actions or claims.
  

  We understand this is unexpected, but at this time, we are no longer offering this contract segment, and reinstatement is not an option.

  Customer Relations

  Customer Answer

  Date: 03/28/2025

  Complaint: 23123012
  
  I have reviewed the business' response and am rejecting it because it is not stating in satisfactory terms of why contract was cancelled.
  
  
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 03/31/2025

  The answer does not change. 

  CarShield administrator underwriters periodically evaluate contract categories to ensure we can continue offering quality coverage. Following that review, your contract fell into a segment we can no longer support. This is a business decision and not based on any individual customers actions or claims.
  
  We understand this is unexpected, but at this time, we are no longer offering this contract segment, and reinstatement is not an option. Furthermore, CarShield has the option to cancel any contract at any time. 

  We consider this matter closed and will not continue to answer the same question. 

  Customer Relations
  
  

  
  

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024, I entered into a VSC with Carshield. I faithfully paid $89.99 per month for coverage not included in my factory "drive train" waranty which expires in 2029. My vehicle, 2019 Kia ****** ex has just over 50k. miles.I find that the *** has lodged, and been awarded a 10 million dollar lawsuit against Carshield for false advertisement. In view of this fact, I feel I am entitled to a refund of monies paid for this coverage. Thank you for considering this complaint.

  

  Business Response

  Date: 03/27/2025

   

  CarShield's statement regarding the *** matter here can be found here:  **************************************

  There will be no refund offered. 

  Customer Relations

  Customer Answer

  Date: 04/02/2025

  I have not had a reply from Carshield.  What do I need to do???

   

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a computer chip problem that is not totally shot. So Car shield is refusing to pay for it and it will leave me with a dead car. Since they said there is nothing wrong with my car they offered to tow my car and they would pay $100 and I would have to pay $300 remaining for the tow. I want my car fixed because that is why I bought Car shield.

  

  Business Response

  Date: 03/26/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. Your repair facility did not demonstrate a failure of the rear toe actuators as only pending codes were found and could not duplicate the failure. There is also an active technical service bulletin for this concern and potential coverage through the manufacturer which would make your CarShield contract coverage secondary.  You will need to present documentation that the repairs were denied through the manufacturer and then your repair facility would need to verify a covered failure in order to review for further coverage.

  Although CarShield has no contract obligation to do so, we will refund your last 18 payments upon execution of a Settlement Agreement and Release.If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to put my car into a shop. I put my car into their Meineke shop, where they began to argue over an engine and the top part of the engine and the bottom part or the full part and they have hadmy car for over a month and disputed over the top part in what was best for my car, but no one has cared about me as client I have been without a car for over a month and still have no car. They have been arguing over the price of the engine. They have been arguing over who's paying what they told me I have to pay a $3000 cost out-of-pocket I pay $79 a month for the last five or six years not to have to pay a large some likethis and now they are saying I must. I don't get where this is all coming from. I don't understand at all.

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to directly address your concerns. 
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  Upon inspection of your file, it  was discovered that your repair facility provided images that show damage to camshafts and valvetrain components and fine metal buildup on magnetic portions of camshafts. At this time, the engine does not exhibit knocking or a loss of oil pressure. The repair facility provided a picture of oil on the dipstick that did not show any metal debris and also showed oil level to be approximately 1 quart low.
  
  
  As stated within your VSC, your contract does not provide coverage for any part that has not broken or failed, even if a repair facility has recommended repair or replacement. There has been no verification that your engine needs a full replacement. Your claim has been authorized for the replacement of camshafts, rockers, and lash adjusters as they are all that is required to remedy concern of top end ticking in the amount of $4,319.57. 
  
  Your repair facility does not wish to simply repair but rather replace the entirety of your engine, and will not perform the repairs authorized by your administrator.  CarShield has no contractual obligation to authorize your claim past the liability of the ***. Nevertheless, as an effort to resolve this matter, CarShield is willing to provide a one time payment to you of $4,319.57 upon the execution of a signed settlement and release agreement and a waiver of claims. If you wish to accept this offer, please email ********************************************************* and we will draft the agreement for your electronic signature. 
  
  

  Customer Answer

  Date: 03/27/2025

  I have been dealing with car shield for over five years and I put my car into a car shield shop Meineke on *********** wherethey argued over my engine for over a month now my car has sat at the shop where I have been without a car my car to sit there And they will not resolve the issue. I have no car and it seems there will be no resolved issue as I sit with no car they issued a bill for an engine that car shield refuses to pay for they told me I have to pay a $3000 bill out-of-pocket in order to get my car back every day I call and I cannot talk to a direct person. I have to talk to a new person every day and explain my situation every dayand I get the same result every day. There is no resolution to my problem. My car just sits at ******* on ***********

  Customer Answer

  Date: 03/30/2025

  Complaint: 23112901
  
  I have reviewed the business' response and am rejecting it because: in your statement, you said there was no knocking that they heard no knocking that was the whole point of me bringing my car in to the shop was because there was knocking . They tore half the engine apart by the time he needed to hear it maybe that's why he didn't hear it. I don't know. I wasn't there, but they are most definitely was knocking When I brought it in as for all of this, all I know is I'm a paying customer to have my car ********************** and that is not getting done and someone should be held responsible to get it Done and I believe who is responsible is you since I pay you for the insurance
  If that guy doesn't wanna fix it, you should find a guy who will 
  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 03/31/2025

  As stated in our previous response, there has been no verification that your engine needs a full replacement. Your claim has been authorized for the replacement of camshafts, rockers, and lash adjusters as they are all that is required to remedy concern of top end ticking in the amount of $4,319.57. 

  It is not the responsibility of American Auto Shield or CarShield to provide such verification and certainly not our responsibility to find a repair facility who can do it. 

  If you wish to accept the offer in our previous response, please email *********************************************************. 

  If you need help locating another repair facility, please go to this website ************************************************ to locate a repair facility in your area that has worked with CarShield coverage in the past. 

  Otherwise the adjudication stands. 

  Customer Relations

  Customer Answer

  Date: 04/02/2025

  I think I understand the settlement now so I do wish to settle with this settlement. I just talked to someone with car shield and they explained to me what the settlement means then yes I will proceed to accept this offer. Please let me know what I need to do Further to receive this settlement. I believe there's something I need to sign. I'm not sure where to find that.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 10, 2025 ******, since December 20, 2025 unlimited warranty on my 2015 ******* Genesis ********************** used a Bait and Switch Tacic On my coverage The business has not tried to settle the issue. Instead, they tried to sell me another plan to combine with my current plan. I wouldn't be able to use the additional plan because the issue with my car is now a known issue with the company. *The first conversation I had with the representative that started the plan will show where I expressed that my car was not like earlier model cars and how i wanted to just make sure my family was safe. *

  

  Business Response

  Date: 03/26/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. A PS module  would not have coverage under the terms of this contract as there are no steering or suspension parts listed for coverage. Your contract would have no liability for these repairs and will be your responsibility. Changing to another contract would only affect future claims as these specific items would now be considered preexisting failures and another contract would still be subject to waiting period requirements for eligibility going forward.

  As a resolution, CarShield will refund your payments in full upon execution of a Settlement Agreement and Release. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.

  Customer Relations

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract on our ******* started 2/2/2021, coverage - Monthly Platinum W/Luxury ******************* with auto pay of $96.46 per month. On my March credit card, there was no charge from CarShield. Called and was told someone called and told them we sold the car (which we did not). They could not tell me who called and cancelled the insurance. I told them we are the only ones who could cancel the insurance. I told them to reinstate the policy as it was, as it was their fault it was cancelled. Was told that they would have to rewrite it because the payment was not paid for February and it would be a lot more then the $96.46. I told them it is on auto pay and the credit card company said they never submitted a charge, which is their fault. I asked to talk to a supervisor and ***** said he talked to a supervisor and the only thing they can do is rewrite the contract at the higher cost. I asked to talk to the supervisor again and he said he would not put me through. I told him I wanted to talk to the supervisor now and he said NO. I will not put you through. I want to know who called and cancelled my contract and why they couldn't continue the same contract . Also, why their employee refused to let me speak to a supervisor and was very rude and indignant.

  

  Business Response

  Date: 03/25/2025

  Mr. *******,

  We have been informed that a member of the CarShield **************** has attempted to reach you in efforts to resolve this matter. Please contact the number that was left on your

  voicemail so that your contract may be reinstated effectively as soon as possible. 

  Respectfully,

  Customer Relations

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** & **** *******

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each time I have received the above-referenced notice, I have called the contact phone number listed to advise that this correspondence is being sent to the wrong person because I have ever owned a 2022 ******* Tucson, and have desired to own one. Since my effort to stop these mailings have been successful by phoning you, I am sending this letter to you along with copies to the Indiana Attorney General and Better Business Bureau in hope that this will create the right result-no longer being sent these unsolicited notices and removal from your database

  

  Business Response

  Date: 03/24/2025

  Ms. ******, 

  There is no attachment provided with your complaint. Please send a copy of the mail that you have received to ******************************** and we will remove you from the mailing list. Please include a photo of the customer identification number provided on the mailer so that we may adequately address your concerns. 

   

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the Car Shield Platmium Plan since 01/08/2024 under contract#MRF4922740, and as a customer, I feel that I was misled and misguided from the beginning by the participating shops they sent me to. Every time I had a breakdown and needed repairs I always had to pay out-of-pocket expenses for repairs they did not cover, which was the majority of the time, I spent more money out of pocket every month than the coverage they provided me with. As of right now, I have an open claim for an engine replacement under claim #*******. My Jeep had been sitting at the shop for 2 weeks total, due to car shield requesting additional information, sending inspectors out, and everything because they did not want to cover this repair when it doubt just like every other repair I've had. I was even blamed for the engine replacement they shifted the blame to me because of what their other facility partners did and did not do, which is not my fault, I am the customer, and I trusted them to be the peace of mind when I had breakdowns, but this has been a nightmare and the whole process has been overwhelming and unprofessional. After my Jeep had been sitting for 2 weeks at the repair facility wasting my time and money because they did not want to extend my rental even though they did not approve repairs until after 2 weeks, After speaking to the repair shop I was informed that Carshield will be covering the repairs totaling $9,800 parts and labor, and Carshield is not even covering half of the cost, I was told that they are paying $4,400, and they are expecting me the PAYING CUSTOMER to pay out of my pocket $5,400 including my $200 deductible, they are once again trying to punish me for their lack of knowledge and the lack of their repair facilities to do their jobs. I was told that they would cover more but because their partnering facilities did not do their due diligence it's my fault, and I have to pay more because of their lack of ownership. THEY NEED TO PAY MORE NOT ME !!!!!!!!!

  

  Business Response

  Date: 03/24/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly and is currently pending approval for your approval for the out of pocket costs. The claim was authorized for initial cause of failure for cam and lifters as a credit towards engine repair with engine being denied correctly for continued operation. Your vehicle was being driven with a check engine light on and engine noise present and was not towed into your repair facility at first sign of breakdown. The engine noise from the lifters dated back to at least the prior claim ******* that was reported on 8/30/2024. Only valve cover gaskets were replaced and you continued to drive the vehicle until current breakdown.

  This vehicle has a history of oil and coolant leaks dating back to before your purchased your vehicle service contract and run low and overheat concerns have been reported and only partially addressed on claims as inspection found a cracked coolant overflow tank that was called on prior claim and not replaced due not being listed for coverage and you being unwilling to pay for the out of pocket repair and continued to drive the vehicle with active coolant leak. The service records submitted show oil and coolant leaks in the notes as well as check engine light illuminated at recent oil changes which is documented history of continued operation/ negligence. The contract liability has been met for this repair/rental and remaining balance would be your responsibility per terms of the contract.

  Customer Relations

  Customer Answer

  Date: 03/26/2025

  I am very disappointed in how my claim was handled because at the end of the day, we put our trust in Car Shield and their servicing facilities to do their job, if in fact they did not maybe you all should get a credit or your money back from the facility who accepted your agreement instead of penalizing the customer because ********************** , *************, and the repair facilities are the professionals and not the customer who pays you all for the peace of mind, which is still misleading from day 1, you should let the customer know what to expect up front and putting the customer should be the priority and not just trying to make money and in the end you do not tell them that regardless for covered and non-covered expenses we will always be the one spending more plus monthly fees it's better to not have the contract. And then you speak on continued liability of driving the vehicle when this is the real world if you only have one vehicle you have to drive that one vehicle that you have so let's again be realistic, some do not have the option of not driving when it is all they have, and that still does not amount to the horrific process of dealing with break downs and repairs any better when you expect a company to have the human decency to extend their compassion and kindness to their customers. It will not hurt for ********************** to go the extra mile for their customers everything doesn't have to always be black and white or by the book I've seen the reviews patterns are red flags. Since the contract was misleading from the beginning and I feel like it was not true to the expectations because I have spent much more money out of pocket than the coverage itself then maybe I should at least be refunded my service contract funds that I have paid through-out the year, I would be satisfied with that.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been in the shop since March 10 2025 and my warranty company (Carshield)Is refusing to up hold their end of the contract. Me and my Mechanic shop (Midas) and I have give carshield everything they have ask for to prove failure to a part on my vehicle. Yet they continue to give us the run around about the vehicle. My vehicle is still in the shop because of them and they won't even Extend a courtesy an extent my vehicle rental. Every Mechanic, I try to take my vehicle to dose not want to service my vehicle because I have carshield. This is Ridiculous and something must be done about it.

  

  Business Response

  Date: 03/26/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS")administers repair claims brought under vehicle service contracts (contract)sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.  Your repair facility called in stated you vehicle had your vehicle had a head gasket failure as well some suspension component failures. The repair facility was able to verify failure to the left side cylinder head gasket but has been unable to send in verification of the right side head gasket having failed as well. The contract only has coverage for confirmed failures. Your claim rental has also been extended beyond the maximum allowed by 4 days in an attempt to assist you while your repair facility is attempting to provide the verification needed. Your claim was authorized in the amount of $4,386.98 which includes $625.79 for your rental. Your claim was authorized per the terms of your contract for the verified failed head gasket on March 14th, 4 days after the claim start. 

  The repairs can be completed or your repair facility can send in information that verifies the other side head gasket has failed as well. ******************** has authorized $3,194.11 in four previous claims. Since that amount of greater than the amount paid into the contract, there is no refund due. 

  Customer Relations
  
  

  Customer Answer

  Date: 03/26/2025

  They continue to say they wasn't able to verify failure to the other gasket when my mechanic have repeatedly sent numerous of photos verifying failure of the part. In they continue to say they haven't received a photos or my mamachanic needs to verify what side that photo shows which is obviously the right side because there's only 2 sides and they already approved the left side. So there's only one side in question. 

  Customer Answer

  Date: 03/26/2025

  Also every time Talk to customer **********************. It's like starting a process all over again. No one ever knows the last updates made to the claim. So they're always telling me things that the previous 2 or 3 customer ********************** representatives said they are always behind and going backwards in the process?

  Customer Answer

  Date: 03/26/2025

  Spoke to customer **********************, 3/********* his name was ******.

  
  

   They informed me that photos were uploaded today, and someone would reach out to me today to discuss my claims. No one reached out. I had to call them the next day but before I could call a Supervisor named ******** called me first.

  I spoke with ********.

  ******** from car shield 3:46pm 3/25 she said 

  We received your photos yesterday morning and we are waiting on the adjuster to look at the Photo and will hear something by the end of the day. Again never heard anything. 

  Just call back at 3/26 2:37 and was told again we are waiting for The adjuster to view the photos that were sent in monday. Then state it the adjuster has 24 to 48 hours to view the photos.  The second batch of photos were sent in on 3/24 monday, around 9am it is now 3/26 3:03pm and I'm still being told they are waiting on the adjusters to view the photos even though it's been over 48hrs.

  It's the same answer no matter when I call