Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car warranty from carsheild over a year ago, we tried for about 2+ months we turned in all the paper work we had. First we filed a claim and they turned around later and said we didn't, we been getting the run around. We purchased this thinking we have a peace of mind but this has been a trouble experience they giveyou the runn around. My car has been at the repair shop for over a month now should have known Carsheild was a bad company when the dealership said they don't deal with this company and the only company that took Carsheild is getting the run around from Carsheild.. I feel like they want the money but don't want to fix people cars. No dealership around me would deal with Carsheild and the one that will has a bad experience like I am. The dealership told me Carsheild was a rip-off. Also customer service is horrible you can not contact anyone.

  

  Business Response

  Date: 09/22/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. *** has informed us your  claim has been authorized for engine replacement. The authorization details have been provided to your repair facility.  *** currently awaiting the invoice from the repair facility to pay them.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

• Initial Complaint

  Date:09/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a policy from CarShield. They gave us a packet. We purchased the Platinum package. I made 5 payments and then my check engine light came on. We took it to a H34323430373131****35Hhip. We paid for a diagnostic. The ports needed cleaning. The H33****34313232313430H put that through to H31**34363234333237**H. H31**34363234333237**H said that was not covered. They are saying that&#**;s not part of the engine. They also say that we didn&#**;t maintain our exhaust. We asked for reimbursement and they will not reimburse us. They are also saying that we didn&#**;t file the claim within the first 30 days. I have cancelled the policy.

  

  Business Response

  Date: 09/19/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per AAS' notes, the failure called in is the secondary air ports in the exhaust are clogged with carbon. There are no failed parts the system just needs to be taken apart and cleaned. This is not covered under the contract since there are no failed parts and the failure is also due to carbon build up. This is correctly denied per the contract terms. 

  As a resolution,CarShield will refund your last 3 payments upon execution of a Settlement and Release Agreement. Please email ******************************* to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.
  

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** ***** **** had broken down and I took it to a shop its been there for 6 months and ******** **** ****** has had my garage jump through hoops to gain approval to fix it. The adjuster told the garage that it is a covered part but he only needed some pictures the pictures were sent in and no response from adjuster. Because the vehicle had been in the shop for 6 months the garage could not afford to wait any longer and the garage fixed it. My claim was denied due to this and I asked for a.letter saying the part was covered but due to the garage not waiting for approval the claim was denied. As a consumer I have the right to have a letter sent to.me but was denied that right. Their advertisement states let them deal with the hassle and you would have a hassle free experience. This experience has been nothing but a hassle. I would like my money back from the time my vehicle has been in the shop or my claim paid as I now have to pay the garage $2700 I have called every day since my vehicle has been in the shop and have been told nothing, I have not had a supervisor call me back or the adjuster. This has been the worse experience Ever@

  

  Business Response

  Date: 09/21/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract. Your claim was denied due to you or you repair facility not obtaining authorization prior to the repairs to your vehicle being done. While there were some delays on *** behalf, the largest portion of the delay was due to your first chosen repair facility refusing to perform diagnosis beyond the comp test, and the second chosen repair facility refusing to provide any of the diagnostic information that was requested by the adjuster. The repair facility stated that they did not want to perform the requested diagnostic for free. This would require you to authorize the diagnostic that is needed as *** is unable to cover diagnostic until they verify a coverable failure has occurred.

  Instead of any diagnostic being performed, your repair facility performed the repair without authorization from ***. It is unclear whether or not you authorized them to do so, or they performed this repair without your authorization, but it is highly unlikely the repair facility would perform any repair without first being assured that it would be paid for. This resulted in the claim denial for No Prior Authorization.  Your contract clearly states at the bottom of each page "NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ************ or ************" We have attached a copy of your contract for review. 

  If you have any additional concerns regarding this repair claim, you may contact ******** **** ****** directly at ************. As your service contract administrator and the obligated party under the contract terms, they will be happy to assist you with any repair claim related concerns you may still have. If you wish to cancel your contract, CarShield will refund your last 3 payments upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.
  

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/21/2022

  Complaint: ********
  
  I am rejecting this response because: I would like for the buisness to 1 also to highlight the pages that state the adjustee has 24 hrs to respond and I would like the buisness to prove that the adjuster responded with in that time frame! Also I would like the buisness to show all correspondence as I have never received a call back as promised.
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/23/2022

   

  Thank for reaching out to us again. 

  As stated in our previous response, ******** **** ****** is the administrator of your contract and has full authority over repair procedures, approvals, denials and payments. You will need to contact them at ************ for the information you are requesting. CarShield has no access to such information or documents. 

  Customer Relations

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/08/22 I call car shield to see where I could take my vehicle to get it serviced under the contract. 7/11/22 I took my vehicle to ******* ******** in ****** Ohio which they said was one of their shops. It sat there for weeks waiting on an adjuster to come out to look at it The adjuster ok the engine being taken apart so they could see what was wrong. They said when talking to myself they needed more pictures and information Told service writer that waiting to see is I was covered cause my claim was started too early. They are basing off the day I called to ask about where I could take it and not when claim was started. Didn't want to talk to me and the service writer together. They have had my vehicle for over 60 days

  

  Business Response

  Date: 09/19/2022

  Thank you for bringing this to our attention.
  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim was correctly denied for failure in the waiting period.  Your claim was initially reported as a breakdown date of 7/11/2022 with 558 miles traveled into coverage. This is day 21 of the contract. You also called in looking for an repair facility on 7/8/2022 which is prior to completing the waiting period. With the extent of damage shown in the inspection report this has clearly been going on for longer than 58 miles. 

  You may choose to keep your vehicle service contract for future covered repairs or you may cancel your contract.  If you choose to cancel your contract, CarShield will refund your last 2 payments upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying this company for almost a year for a extended auto warranty for almost a year before I filed a claim. I called every shop listed in my area and could not find one that would take this insurance, they all said this company is fraudulent and do not cover repairs. I finally found a shop that agreed to take it and sure enough they denied the claim and did not pay any part of the repairs.

  

  Business Response

  Date: 09/19/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******** **** ****** has informed us they have spoken to you and you have come to a resolution on this matter. 

  Please contact should you need any further assistance. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a transmission put into my car. I need the cost of the transmission given to me on paper. They have not provided me with this simple request for the cost of the transmission.

  

  Business Response

  Date: 09/15/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******** **** ****** has informed us they have spoken to you regarding the transmission invoice. 

  Please contact us should you need any further assistance. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY **** **** ***** ***** ***** HAS BEEN IN THE SHOP FOR OVER 2 MONTHS AND HAS AN ENGINE FAILURE. I AM BEING GIVEN THE RUN AROUND FROM THE WARRANTY COMPANY. THE SERVICE SHOP ADVISED IT NEEDS A NEW ENGINE IT COST $24K TO REPLACE IT. CARSHIELD ADJUSTER WHO I NEVER SPOKE TO WANTS TO AUTHORIZE $4K IN WORK. THIS IS A $130K VEHICLE THAT REQUIRES MORE WORK AND IS IN PRESTINE CONDITION. WE FEEL AS THOUGH CAR SHIELD IS NOT HOLDING UP TO THERE END OF THE DEAL AS FAR AS BEING A AUTO SERVICE CONTRACT COMPANY WHO WANTS TO HELP VERSUS HIDE FROM CLAIMS. THIS IS FLAT OUT BAD CUSTOMER SERVICE AND TERRIBLE BEHAVIOR. IT SEEMS THEY ARE TREATING US THIS WAY BECAUSE OF MORE THAN JUST BEING A REGULAR OWNER, BUT POSSIBLY BECAUSE OF OUR ETHNICITY. WE DESERVE TO BE TREATED FAIRLY AN FOR US TO GET WHAT WE PAY FOR. THIS SEEMS TO BE A FORM OF BAIT AND SWITCH. PLEASE HELP GET HIS RESOLVED. CLAIM# *******

  

  Business Response

  Date: 09/19/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per their notes, your claim stalled out over a request for tow invoices. Your repair facility has already demonstrated a coverable failure of the bottom end. While there are several timing codes present, *** has acknowledged they do have a coverable failure of the engine in the single bearing failure shown. You have not provided any records, but ****** shows that oil changes were performed within or very near to the correct interval of 8k miles.

  *** will be moving this claim forward for authorization of the engine assembly. Please contact *** at ************ with any additional questions regarding your claim.

  Customer Relations

  
  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this auto warranty since 2020, this company continues to take $79.99 from my account for their Gold Plan policy, but gives me nothing but a run around when I have tried to file a claim. There are no shops in my area that will accept this insurance policy, and this company will not honor the promises they make in their advertisements. They have never paid for anything they promised, I have had to pay out of pocket for the policy and my repairs. I am a disabled senior and feel I have been taken advantage of. This company needs to pay for all the repairs or provide me a full refund of all the money they have taken from me.

  

  Business Response

  Date: 09/15/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per *** there are no claims started on this contract since there have been no covered failures called in by a repair facility. On 10/26/2020 there was a pre-claim called in for a door switch it does not specify which switch. You called this in and there are no notes of a repair facility ever calling in with a claim on this issue. It would depend on the switch and what caused the failure on whether this would have coverage or not.

  There is a more recent pre-claim called in on 5/23/2022 for spark plugs and transmission pan and gasket. Neither of these issues are covered under the contract. Since there was no covered failures called in there was no claim started. 

  Also there are 14 repair facilities within 20 miles of the your zip code on the preferred repair facility network. Our customer service department would  be happy to help you locate a repair facility in your area that has worked with CarShield coverage in the past.  Please call ************ for customer service. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ******* ***** and my contact number with Car Shield is/was **********. I filed a claim with Car Shield and my claim was denied for supposed pre-existing conditions which were made up by the claims adjuster to get my file off of his desk. I was told that the claims adjuster did a Vin search and discovered the alledged pre-existing conditions that could have possible existed prior to or while I was under contract with Car Shield. My vehicle was towed to a local repair facility (***** *** *****) where I was told by Car Shield that I must give the repair facility permission to tear down my engine to find the root cause of mechanical engine failure - I gave permission and expected the repair facility to tear down the engine but shortly received a voicemail from Car Shield that the claim had been denied for pre existing condition which is not possible because as required, I submitted all of the auto maintenance and repair receipts for the entire year as required by Car Shield. After finding the claim was denied, I filed a dispute/appeal for Car Shield to reopen the claim as the repair facility DID NOT tear the engine down to fine the root cause of mechanical failure as required by Car Shield. I received a call from the dispute department stating that they would have the claims adjuster reach out to the repair facility to find why the engine was not torn down and properly diagnosed and heard nothing from Car Shield since. I have made several calls to Car Shield and have now filed #3 disputes where NO ONE has returned my call and I was told that there is NOTHING that anyone can do about the matter because the claim was/is denied. My question is, "How can Car Shield find pre existing conditions AFTER entering into a contract when there were no pre existing conditions prior too and during the contractual agreement and why hasn't anyone reached out to me for a resolution?" Please help me resolve this matter -

  

  Business Response

  Date: 09/19/2022

  Thank you for reaching out to us regarding this matter.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******** **** ****** has informed us they will be reaching out to you and to work towards a resolution on your claim.
  

  Please contact us should you have any additional questions.
  

  Customer Relations
  

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying into this contract for a year. I have called them with concerns about my vehicle. They have given me the run around each time. Most mechanic shops do not want to deal with them because they don't pay. Carshield recommends shops, but the shops won't accept it. They should remove those commercials on TV.

  

  Business Response

  Date: 09/19/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.  ***' notes there were 2 pre claims called in on your contract.  The first was on 11/9/2021 when you called in stating the vehicle was making a funny noise, the CEL was on and engine losing pressure when accelerating.  You were advised to take the vehicle to a shop and have them call *** with their diagnosis to check coverage. *** has no records of a repair facility calling after that. 

  The next pre-claim was on 3/21/2022. You noted it was the same issue as last time, that you did not take the vehicle to a shop to have it diagnosed.  You were once again advised to take the vehicle to a shop and have them call in with their diagnosis. *** currently has no diagnostics or any info from a repair shop on this claim. In order for your claim to move forward, you will need to take your vehicle to a repair facility  that is willing to accept the coverage and get it diagnosed so coverage can be verified. There is 57 preferred RF within 20 miles of your zip code.

  If choose not to follow claims procedure and wish to cancel your contract, CarShield will refund your last 5 payments upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com