Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield has denied the claim to the transmission on my car stating that it is a preexisting problem. It is NOT. The adjuster that was handling my claim would not hear out the shop (the ***** dealership that I have taken my car to for years) as they tried explaing that this is not a preexisting problem. This is something new that has never been addressed and was not caused by any other issue from previous service. When I brought my car in according to the records that carshield requested from *****, my car was at 100,000 miles and it was due to a ***** service bulletin that was addressed that has NOTHING to do with the transmission failure code that my car is now giving at 130,000 miles and it has not caused the current transmission failure that the code is giving. Per *****’s service bulletin(s/b 17-014) pertaining to the judder that was on the vehicle does not in any way effect the transmission the judder is a symptom of fluid deterioration. It states in that bulletin that it DOES NOT cause any transmission failure. With the judder bulletin being performed the fluid still has a clean appearance with no abnormal smell. The current issue with the vehicle is between 1-2000 RPM’s the vehicle is jerking and the transmission failure light is on. The fluid is burnt. As per *****’s troubleshooting diagram with the code of P0741 is to check the fluid is contaminated or dirty/burnt the flowchart shows the next step is the transmission replacement. ***** has confirmed the fluid is burnt and has a dark appearance. Car shield needs to make this make this right and uphold their end of the bargain so that I can get my car fixed!

  

  Business Response

  Date: 09/13/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******** **** ****** has informed us they will be reaching out to your repair facility to request service records and an estimate on your vehicle. 

  If you wish to contact *** with any additional questions, they can be reached at *************. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield denied CLAIM as well as they denied car rental while my my insured vehicle was broke. They are BIG fraud, they just siphoned off money from me over a year and when time came for claim yesterday they outright turned down. Looking for REFUND. I asked them to cancel my policy.  

  

  Business Response

  Date: 09/12/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments. Your claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract.  There were multiple things called in but they were all maintenance items and or not listed for coverage under the contract. The maintenance items were air filters, trans fluid service, brake fluid service, brake pads front and rear, battery replace.  Your repair facility did recommend a oil pump reseal but did not report any failures with that just doing it as a maintenance item. There is no actual maintenance item for that from the manufacturer and if there was a failure your repair facility could call that in and it would be addressed per the terms of the contract. Since there is no reported failed parts just a recommendation due to the age of the vehicle that is not covered.

  Rental is only covered with an authorized claim. Since there was no covered items called in there was no authorization that would qualify for rental.

  We see that you cancelled your contract on 9/8/22. As a courtesy, CarShield will refund your last 6 payments upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle extended warranty through CarShield on 9/15/21 for a ** **** ****. Engine went out on vehicle around first of July 2022. Took to local **** dealer for repair and was told engine needed replacement. I knew I had made a mistake purchasing from CarShield when I told service manager who my warranty provider was and he said that he’d had trouble in the past dealing with the company. CarShield asked for various information which he provided but CarShield never came through on payment for claim. I even called several times myself but always felt like I was getting the run around and never any answers. They even claimed that who they were talking to at the dealership was on vacation. Which after talking to service department at **** dealer, I discovered wasn’t true. I called to cancel coverage and the lady I talked to at CarShield talked like I would possibly be eligible for a refund. I called several times concerning this and finally was told that I wouldn’t be receiving any refund. So I basically paid CarShield close to $1000 and didn’t receive anything for it when I needed it. Would definitely not recommend this company or any extended warranty to anyone in the future.

  

  Business Response

  Date: 09/12/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. American Auto Shield has informed us they will be reaching out to you regarding your claim.  If you wish to contact them first, they can be reached out ************. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/12/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened this account a couple of years ago. They told me everything is covered. My car repair place said they had 14 different customers at their shop and only 2 people were approved. I took my car to the repair shop and the engine is blown. Carshield has denied my claim.

  

  Business Response

  Date: 09/12/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per their notes, You had your vehicle towed from the side of the road on 8/24/22.  Your claim was started by your repair facility on 9/7/22 for confirmed head gasket failure.  Your repair facility stated on the call that coolant/oil intermix was found immediately and cause of failure was due to overheat condition. This signals vehicle was driven to failure with warning lights present and shows clear continued operation per terms of the contract. Continued Operation is specifically excluded from coverage in Section D-2-M  of your contract which we have attached for your convenience. 

  You may choose to keep your coverage for future covered repairs or you can cancel your vehicle service contract. If you cancel your contract, CarShield will refund your last 6 payments as a courtesy upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/15/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  The company has stated that my light for overheating was on and I must’ve been driving like that that is bull. The light came on I immediately went to the side the car died and that was it. It was towed to the shop just another example of their lies
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at a repair facility since 3/21/22. On 3/20/22 i parked my car at my house about 5am after getting off from my overnight shift at ******** I observed the car was slightly louder on my way home, but with it being 5am and me working a 10 hr shift I figured it was just cause it was a cold ********* needed to make it home. There was no evidence of engine failure, no lights or anything. The next day when attempting to start the car it would not crank. I then called them to have it towed to the shop. *** provided more then enough information thats been requested, theyve asked for the same documents over & over Ive submitted them with extra maintenance records to further prove the vehicle was up to date on maintenance & taken care of since I purchased the car last June. Since 3/21/22, Carshield has prolonged the entire process by requesting the same information, & the same tests to be ran several times over & over. Each time I speak with them they would provide me with information to portray that the repair facility was not complying until eventually me & the repair facility came to an understanding that were basically being played. Ive paid carshield $129.99 monthly while the car sits. I had to authorize a tear down of my engine for leak down tests to be ran & observations to be made. The repair facility to my knowledge performed 4 separate leak down tests cause of carshield. They continued to give us the run around & request information weve already provided & ask for tests results they already had that I knew cause I submitted myself to assure it was being done. The cause of engine failure (timing chain) was determined on the 1st test back in late April. On 8/22 after consistently calling & leaving messages, I was informed they would only cover $800 of the $8000 bill cause i didnt pull over & check the sound. They also said it was a new claim, til I proved Ive been a customer ov a year & missed 1 payment causing a new contract to start.

  

  Business Response

  Date: 09/09/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. By your own admittance in your complaint and in a statement from you to an AAS representative on 8/09/22, you were experiencing engine concerns on your way home from work the day before it was towed into your repair facility and you figured you just needed to get it home. The next morning the vehicle would not start. This in and of itself is continued operation. The failure was identified as a timing failure which resulted in his engine seizing according to our reports from your repair facility. AAS reviewed the photos send in by your repair facility and there are sparse photos of the valve train but nothing the actually pinpoints any solid proof.

  AAS has authorized $869.59 towards your claim .  If you wish to void the authorization and receive a full refund, CarShield would require your signature on a Settlement and Release Agreement. Please email ******************************* if you wish to void the authorization and receive a full refund on your payments. We will draft the Agreement and email it to you for your electronic signature. 

  If you have any additional concerns regarding this repair claim, you may contact ******************** directly at ************. As your service contract administrator and the obligated party under the contract terms, they will be happy to assist you with any repair claim related concerns you may still have.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to be reimbursed for all payments made since car has been in shop, as offered.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May car was taken to a shop that CarShield referred us to. Two weeks later we was informed that the car had a bad head gasket. CarShield told us that the head gasket was cover. A couple days later we were informed that we would need to pay for the breakdown of the engine. So, they can send a adjustor out to see if the motor was ran without oil. ********* *** **** was asking for 3,500 dollars to breakdown the engine. I called CarShield to see if they would refund our money back for the breakdown of the engine. They said No. I explained to them that breakdown is apart of the Repair. So, we why do we need to pay for the breakdown. They said it was part of the plan. I informed them that we never got a contract. But we was told we only had a 100 deductible. But now CarShield want us to pay 3500.

  

  Business Response

  Date: 09/09/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per their notes, *** is requesting RDI to verify the extent of the overheat damage.  Your claim can not move forward as there is not enough verification of the current vehicle condition to move forward with any authorization. RDI is needed to verify the extent of the damage resulting from overheating. 

  *** is willing to assist you in finding a repair facility willing to perform RDI AND the head gasket repair IF that is what is authorized. If choose not wish to proceed with authorizing RDI and the claims process,  CarShield will refund your last 6 payments upon execution of a Settlement and Release Agreement. Please ***** ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

  Customer Answer

  Date: 09/12/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  

  I would, like for CarShield to assist in finding a shop and getting our car fixed. Please let us know what we need to do. All we want is our car fixed. 

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/12/2022

  A customer service representative will be reaching out to you shortly with a list of repair facilities that have worked with CarShield coverage in the past. 

  Customer Relations

   

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had carshield for about 2 years. I have had issues with my car; the engine light is on and my car is shaking and sometimes won't start. I have contacted carshield and they won't pay for anything. This is such a rip off and I am so upset that I am going through this and this is not right or acceptable. I have paid so much money into this business for them to tell me that they wont' fixed my car. I took it to the shop about a year ago and they didn't fix it at all and I had to pay $500 for an oil consumption and they wouldn't pay for anything. At this point I am going to cancel my agreement with them. Then my husband call inquiring about the car and the lady said "what do you want me to do? You should get the car fix on your own." I think that was so unprofessional

  

  Business Response

  Date: 09/09/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments. Your claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract. Based on information given by your repair facility your claim was denied 10/19/2021 for exclusion in the contract for oil consumption. No RDI was performed to confirm a cause of failure. Diagnosis was only given verbally with no documentation to support it. No crankcase breather or PCV system tests were performed to rule out that as a cause of failure.  There were not any service records provided and a ****** report showed your vehicle had been to the same repair facility twice in 2021 prior to the claim starting. 

  You also drove the vehicle with known engine failure. On 9/7/2022 you called in to inquire about starting an engine claim stating you had been driving the vehicle since the claim was denied in 10/2021.  This is continued operation per the contract. Your contract has been cancelled as you requested during the call on 9/7/22. 

  We are sorry to lose you as a CarShield customer. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

   

  
  
  
  

  Customer Answer

  Date: 09/09/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got coverage from Carshield on 11/24/2021 for $99.99 a month. I never did a claim with them I canceled my service on 9/6/2022. I heard bad things from other carshield customers about how they do not honor their contract. I decided that it was pointless paying a company with such bad reviews. I called carshield to ask for my money back. I was told that they will not give me my oey back. I saw nowhere in my contract that I could not be refunded my money. They owe me from 11/24/2021 to July24/2022.

  

  Business Response

  Date: 09/08/2022

  Thank you for bringing this to our attention. 

  We have attached a copy of your contract. Please see Section O- Cancellation of Contract which states you will receive a refund if cancelled within 30 days of purchase.  

  You purchased a monthly renewing contract and were provided coverage on your vehicle for the months you made a payment.  There is no refund due to you. Much like car insurance, you pay for the months you have coverage and do not receive a refund if you don't file a claim. 

  As a courtesy, CarShield will refund your last payment.  You will receive the refund back to the card on file within 3-5 business days.  We are sorry to lose you as a CarShield customer. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with CarShield several months ago. Unfortunately my vehicle needed a repair to the Turbo that was supposed to be covered by the policy. Because the seals and gaskets needed to be replaced also along with whatever else that goes inside of the turbo needed to be replaced as well they denied the coverage.

  

  Business Response

  Date: 09/12/2022

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******** **** ****** has informed us they spoke with you on Thursday 9/8/22 and that your will be returning their vehicle to the repair facility so *** can move forward with the claims process for the leak concerns.

  Please contact *** at ************ with any additional questions.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

• Initial Complaint

  Date:09/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid over $1,800 for a power train gold warranty. The contract covers the air conditioning components, specifically the blower motor. The company will not pay my claim submitted for my **** *** **** on Sept 2nd 2022 because they say another part of the car caused the blower to go bad that is not covered. I only want them to pay for the covered part. I now have to pay for the entire repair which is over $1,600. This is what I bought the warranty for and they have no proof another part caused the blower to die. Could it be because the car is eight years old and it was 100 degrees in S. Florida? My mechanic told me they have never reimbursed any claim they have submitted. When I read clause t of exclusions, it proves this company is a scam. No claims are covered “due to age or normal operation or use”. This is why you buy a used car warranty. They use this as an out to pay every claim. Please investigate this company.

  

  Business Response

  Date: 09/07/2022

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per their notes and based on the call recording, *** has a statement from your repair facility that the blower motor resistor melted onto the blower assembly. Due to the nature of this failure the contract does not have coverage for the failure. Contract exclusions are clear, the contract has coverage for many things, but items damaged by non-covered items is directly excluded. Please see Section D, paragraph N of your contract which we have attached for your convenience. 

  This claim was correctly adjudicated per the terms of the contract. If you wish to cancel your contract, CarShield will refund your last 3 payments as a courtesy upon execution of a Settlement and Release Agreement. Please email ****************** to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature.  Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com