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Average of 419 Customer Reviews
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Review fromAnita C
Date: 12/22/2022
5 starsAnita C
Date: 12/22/2022
**** ***** and his workers were absolutely excellent! They arrived on time, were very professional, quick and hard workers, very careful with everything, thorough, extremely polite and thoughtful. Mr ***** made sure before unloading the carpet that it was what we had ordered, he also after the installation walked us through the completed project and made sure we were satisfied. I would definitely use him again and recommend him to others.
Marc's Flooring Service Inc
Date: 12/23/2022
We really appreciate you taking the time out and giving us feedback! We are so happy that you had a positive experience. Our Teams work hard to constantly improve upon our opportunities and take pride in working to exceed our customers' expectations. We have acknowledged and shared the feedback with ************** and his Team.Review fromCathie L
Date: 12/19/2022
1 starCathie L
Date: 12/19/2022
I purchased flooring from ****'s and was advised Marc's Flooring would be the installer and the job would only take 3-4 days to complete but planned on being onsite for two weeks to handle other items on my list. On October 6th a man & wife showed up to install the flooring. It was evident that she was simply his helper, and no other installers were present. They were both there for 11 days & left a mess each day. By this time the job is 3 days short of two weeks and I am to fly back home in two days. I contacted ****'s to tell them of my issue and I would have to extend my plane fare and rental car. All cost close to $1100.00. There are so many bad issues with the installation, horrible craftmanship and damage to my property and still the job was incomplete. At this point I had the manager of ****s come and see the damage. He took several pictures and agreed it was a bad job. So, now it’s 3 weeks and I must go back home and have to resolve this by phone. Marcs flooring called a few weeks later stating that they would be going back in to fix the mistakes. A week goes by, and my property manager goes to check and sends me more pictures of the new work that was also a mess. I paid for pre-painted baseboards and Marcs flooring patched with primed base, so the base board do not match.
The craftmanship of the installation was horrible and things that needed to be completed were not! The manager at ****s again came out and contacted Marcs flooring and a man by the name of Chris was to come and inspect the job with the pictures of what was needed to be done at this time. Days went by and I got a call from ****s installation center stating that Marcs flooring said the job was up to their standards and they would not be doing any more work. ****s was shocked by this statement and apologized for what had taken place. It is now December 19, 2022, the job is still incomplete and almost 3 months have gone by. This company is dishonest, and their work very sub-par.Marc's Flooring Service Inc
Date: 12/22/2022
We do apologize for the inconveniences and your experience was not up to our expectations nor yours. We do acknowledge we had issues with that particular sub-contractor that initially was assigned to your project and as you stated he did take longer than he should have, and the quality of work was not representative of our standards. We acknowledged the issues, sent our Installation Manager out and he documented exactly what needed to be addressed. We put a different sub-contractor on the project and completed the work to a high quality. Our Regional Field Services Manager went out and did the final inspection and documented with pictures and we offered compensation for some of the issues with the corner of the wall and the built-in bookshelf. Please provide us the contact you refer to from ****** that says they are shocked by us saying the job is complete. We work very closely with our ****** partners and take ownership in addressing issues.Review fromJody W
Date: 12/14/2022
5 starsJody W
Date: 12/14/2022
My carpet install team was courteous, punctual, and thorough. They completed the job quickly and did a terrific job.Marc's Flooring Service Inc
Date: 12/21/2022
Thank you for taking the time to give feedback. We use it to continually improve our processes and communication and will make sure the Team knows they did a great job.Review fromLisa R
Date: 12/14/2022
5 starsLisa R
Date: 12/14/2022
The installers were great. They called half an hour before arrival. Moved one piece of furniture that I needed help with, cleaned up before they left. Carpet looks great. They were friendly and very professional. Would use them again.Marc's Flooring Service Inc
Date: 12/23/2022
Thank you for timing out and providing feedback we really appreciate it! Our Teams work hard to provide the best experience we can for our customer's, and we use this feedback to continually improve.Review fromDavid H
Date: 12/14/2022
5 starsDavid H
Date: 12/14/2022
We are elated at the finished result of the floor installation in our home. Ross a nod his associate did an outstanding job of completing the installation in less time than expected. The quality of the installation is superb. Everything is so professional and beautiful that my wife almost cried. I would not hesitate to recommend this company for any installation. Also, **** did a great job at the initial session where he informed us that we had chosen the wrong material. Based on his recommendation we changed the flooring product and can see how he was absolutely correct.Marc's Flooring Service Inc
Date: 12/21/2022
Thanks for taking the time to submit feedback, we will really appreciate and are ecstatic to know that your overall experience was positive. The entire Team strives each day to give our customers the best experience we can.Review fromRobert R
Date: 12/10/2022
5 starsRobert R
Date: 12/10/2022
Marcs Flooring did the backsplash in our kitchen remodel and they did a very good job. They showed up when they said they would and completed the job in one day. Very satisfied with their work.Marc's Flooring Service Inc
Date: 12/21/2022
Thank you for taking the time to give feedback. We are please your project came out well and we will relay the information to the Team.Review fromRobert S
Date: 11/28/2022
5 starsRobert S
Date: 11/28/2022
We had flood damage in July and had to order new carpeting for the basement. The 4 installers called first and were here within the time they said they would be at our house. They were very professional and polite. Could not have gotten better carpet installers and that is why we bought additional carpeting from Lowes so Marcs would also come install new carpet in our upstairs family room.Marc's Flooring Service Inc
Date: 12/02/2022
Thank you for the feedback. We appreciate you taking the time to leave a review and have communicated the positive feedback to our Install Teams.Review fromSteven S
Date: 10/31/2022
5 starsSteven S
Date: 10/31/2022
I can't say enough good things about ****'s flooring. The installation manager (Yev) set my expectations before the install, and even followed up the day after to make sure I was happy with my experience. The installers were timely and professional as well as being friendly. The quality of the product is beyond my expectation. I couldn't be happier with the entire process and would definitely recommend ****'s to my family and friends.Marc's Flooring Service Inc
Date: 11/14/2022
Thanks for your feedback and great to hear you had a good experience. We truly appreciate you taking the time to comment on your experience. We strive to give each customer the highest level of ********************** and satisfaction.Review fromJeremiah T
Date: 10/25/2022
5 starsJeremiah T
Date: 10/25/2022
****'s came out and installed carpeting in a house I was working under a tight dead line to get completed. From scheduling the measure, to ordering, to scheduling, to the day of install, to completion the entire process went smoothly and the quality from the crew was outstanding.Marc's Flooring Service Inc
Date: 11/14/2022
Thanks for sharing the feedback. We appreciate you taking the time to share a positive experience and are very pleased your job went smoothly.Review fromRachel H
Date: 10/20/2022
1 starRachel H
Date: 10/20/2022
****… what is going on with your flooring company? Yikes! Marc’s has installed a kitchen backsplash and carpet through our house (four bedrooms and a set of stairs).
At first the kitchen backsplash looked really great. It’s been about four months and I now have noticed the guy used zero caulk. We have granite countertops. All the grout along the granite is cracked, hence why I’m just now noticing there’s no caulk. This is pretty basic stuff.
Our carpet was a mess. At first glance it looked fine and I was just excited to have new carpet. I overlooked the fact that they made a huge scratch on our hardwood floor, made another large scratch on my daughter’s dresser, handled a recliner so roughly that the leg rest was damaged, didn’t put any of our furniture back (thankfully because we didn’t want them tearing anymore of our stuff up) and didn’t speak any English whatsoever.
I saw there were tons of threads sticking out along the carpet edges and lots of vacuuming left to do so I began snipping the threads and cleaning up. There are so many loose threads I finally gave up, but I did do some further inspection after discovering ENTIRE LENGTHS OF CARPET NOT TACKED DOWN. This is the case in every room but most notably in my master there’s an eight foot stretch that’s not attached at all. The edges on the stairs are loose and come right up. Stair carpet is cut so unevenly I can see padding underneath. When I called about this the lady on the phone was very nice but said they would have to send the same crew out. Now why would I want those same men in my house again? I initially said okay because this has just irritated me to no end and I wanted it taken care of. I ended up cancelling because I do not feel safe having those guys in my house by myself when they did a poor job to begin with and I can’t even communicate with them. My husband can’t take off work for stuff like this nor should he have to. They should’ve done it right the first time. Boo, ****!Marc's Flooring Service Inc
Date: 11/14/2022
I am disappointed to hear your experience was as you describe and definitely not up to our expectations and apologize the quality wasn't up to par and the inconvenience that goes along with it. . I did see where you decided to cancel the work order we had opened. We could have worked around sending another crew out. Initially we try and send the same crew out to address their own issues, but can work through other options. We could have also had one of our Installation Managers out to review the details. If there is something that still needs to be addressed let us know.
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