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Business Profile

New Books

Audiobookstore.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Audiobooks disguises itself to look like audible and appears first in SEO when searching "audible." It does not feature the ability to cancel an order.

  • Initial Complaint

    Date:07/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an audiobook from Audiobookstore.com in October. In July, I noticed a recurring charge of $9.95 on my credit card on the 6th of each month since the initial purchase. I was unaware that I had purchased some type of "flexpass" and that it would be a recurring charge, and I never purchased another audiobook during this period. From October until July, I was charged for a service I did not use. When I canceled my account, I had no access to any other books.

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 books from them in 2022 and canceled my subscription at the end of the year. They are still charging my credit card 18 months later. I've attempted to cancel on line and there is no option to do that and I've also attempted to remove my credit card and there is no way to do that either. I've had to request a new credit card number and they are somehow still making charges. I have sent emails and left several phone messages without any response. This site is clearly a scam and should be shut down for this type of activity.

  • Initial Complaint

    Date:02/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund of $19.90 from this seller because it charged my credit card without authorization.On 12/12/2023, I purchased an audiobook from the seller (order #*********). I paid $9.95. The seller advertised it as a one-time purchase, and I made sure to check that it was not a subscription.I recently discovered by looking at my credit card statements that the seller has been charging me $9.95 per month since then (January 12 and February 12). I had to create an account with the seller to be able to cancel this unauthorized subscription. I did this a few days ago and received an automatic response email acknowledging that I had cancelled my subscription. The total unauthorized charges are $19.90. The seller's website will not let me remove my credit card information. On 2/21/2024, I called the seller but was not provided any opportunity to speak to a live person. I left a message asking for a refund of $19.90 and stating that I had never authorized the seller to enroll me in a subscription program and that if I did not receive a refund, I would submit complaints to BBB and to the ************************* of the state in which the business was headquartered. I emailed the seller on the same date asking for a refund. I emailed the seller again on 2/23/2024. I have never received any responses to my call or emails. On 2/24/2024, I called my bank and submitted a dispute for the two unauthorized credit card charges in January and February.

    Customer Answer

    Date: 04/23/2024

    Thank you for reaching out to me. The company refunded the disputed fees to my bank account after you contacted the company. I discovered this last week when I looked at my bank statement. I'm grateful for the BBB and all you do.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, ***************************, purchased a $100 gift certificate from this website, Audiobookstore, as a Christmas gift to me. A this point in time, I have been unable to use this gift certificate. After weeks of having my email blocked making it impossible to change my password and access the website, Audiobookstore.com won't allow me to use my gift certificate, and refuse to communicate with me by blocking my IP address on their chat service, keeping their customer service number on perpetual out of service, and ignoring my emails.

    Customer Answer

    Date: 08/12/2024

    MY complaint has been resolved.

  • Initial Complaint

    Date:07/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift certificate for AudiobooksSTORE.com. they will not let me redeem the certificate without providing a credit card number, which is totally unnecessary.I do not want to pay a monthly fee.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an audio store as a one-time-only purchase. I just realised you have been charging monthly for 3 months. Very unhappy to be scammed by your company. Can you please refund 2 months? I live in ********* but when filing this complaint they would not let me change countries. My address is:********************************************************************************

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I placed an order for a $50 credit gift card. When I received my **** statement there was a charge for $150. There was no way on the website to make that mistake. I have tried for a month and a half to obtain satisfaction from this company. I filed a dispute with my credit card company and Audiobooks told me that they would not refund my money until I dropped the dispute  I had with ****. I did and they have not dropped the charge. I am going to contact the ******** ******** ******* and if necessary I will file legal action in the appropriate county too. This is obvious fraudulent activity.

    Customer Answer

    Date: 08/12/2024

    My complaint has been resolved.

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AudiobookSTORE.com has charged me a monthly fee of $7.95 for several months even after cancelling my credit card and getting a new one. I have never used this website to purchase anything but somehow my card keeps getting charged as if they do not just have card information but bank account information. I do not know if this is a scam pretending to be this buisiness fraudulently or if this buisiness is secretly charging people these monthly payments. I have found MANY online reviews with people stating the exact same issues and when expressed to customer service the problem goes unresolved and charges continue even after reporting to their personal banks as fraud. I do not have statements from the first instance form when I noticed the charges as I thought it would have been resolved after changing credit cards. I do have a proof of at least one charge (the most recent when it happened again). I just want them to stop charging me and never charge me again as I have NEVER used this site and it is flat out theft

  • Initial Complaint

    Date:10/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Audio book in 1/10/2019 in order to prepare for my volunteer work as a chaplain. The company has without my knowledge or consent charged me monthly $7.95 monthly since then. I have never used their product again and they have charged me over $2,500 in the intervening years for a service that I never requested. When I contacted them they offered me a credit for $15 This is egregious. They should be forced to issue a refund. Thank you

Audiobookstore.com is NOT a BBB Accredited Business.

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