Complaints
This profile includes complaints for Midwest Eye Associates's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:06/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Midwest eye associates to purchase contact lenses. I had an eye exam and I ordered eight boxes of contact lenses. I gave them my insurance information. I was told my insurance information did not work. I was charged almost $900, it is now June 8th and I still have not received my contact lenses and no one seems to know what is going on when I call.
Business Response
Date: 06/28/2023
This complaint was made on 6/8/23. On 6/9/23 the office manager contacted the patient and processed their refund over the phone. It was explained that many contact lenses were backordered at this time and that was why there was a delay in shipping the product. The patient said they understood and were satisfied with the refund.
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