Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2022 we signed a contract with Coleman Pools of St. Peters Missouri, and made a refundable $1000 deposit for construction of a pool, to be completed summer 2023. On 12/28/22 Don Coleman requested $49,800 to purchase pool equipment immediately so that he could obtain current year pricing as costs were expected to rise in 2023. Mr. Coleman requested that two checks be made out to Coleman Pools for $24,900, to lock in the equipment costs. We submitted payment on 12/28/22.
After digging a pool-depth hole on our property in June, Mr. Coleman did not return to complete the job and has lied about his whereabouts. He has made numerous excuses regarding his health, equipment, and labor over the last 5 months. After further investigation, we can confirm that Mr. Coleman never obtained county permits to construct on our property.
Mid-summer we requested the pool equipment to be delivered to our property, as it should have been purchased with the $49,800. Mr Coleman ignored this and subsequent requests and continued to lie about when he would resume construction. In Aug, we informed Mr. Coleman that we would be canceling our contract with him and requested that he return the $49,800 for the pool equipment. He has not complied and refuses to submit receipts for the equipment purchase, rather he states that he would refund $44,000 which includes what remains after equipment restocking fees and time spent on our property.
It has since been 2 months (now Oct-23) and Mr. Coleman has not returned any of the $49,800. He clearly did not purchase any equipment and stole our money. We continue to call him 5 days a week without success.
Business Response
Date: 12/15/2023
We resolved this issue with this consumer by providing a refund.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.