Complaints

This profile includes complaints for Blue Iguana Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blue Iguana Car Wash has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blue Iguana Car Wash

  1640 E Sunshine St Springfield, MO 65804-1313

  
• 

  Blue Iguana Car Wash

  4304 S Fremont Ave Springfield, MO 65804-7306

  
• 

  Blue Iguana Car Wash

  1925 E Seminole St Springfield, MO 65804-2532

• 

  Blue Iguana Car Wash

  3155 S Campbell Ave Springfield, MO 65807-4910

  
• 

  Blue Iguana Car Wash

  3316 W Chestnut Expy Springfield, MO 65802-5332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/01/25 approx. 9:57AM I entered the carwash on 6/1/25, as I had previously on 5/23/25, all trim was secure as I have photo and video evidence prior to entering the carwash. When I left the carwash I noticed that a huge piece of trim was missing from the rear passenger side. I immediately returned and brought this to the attention of the employee on duty. He retrieved the missing piece and brought it back to me busted and cracked. I explained this was not the condition when it entered. I asked what I was supposed to do and he said "I don't know, snap it back on." I responded with, "How do I reattach a busted piece?" He had no answer. I requested a damage report. The management was dismissive and uninterested in reviewing my claim. After multiple attempts, they responded back they will not help me with this matter. I took it to ****** and they stated that the crack and busted portion would've been caused by the carwash equipment, not loose trim. The management refused to take any accountability for their equipment which has resulted in $633.00 of damage to my car. If this is not rectified immediately with reimbursement, I will pursue this claim further in small claims court.

  

  Business Response

  Date: 06/13/2025

  To Whom It May Concern: We have spoken to this customer repeatedly that ****** has a ********************** Bulletin) specifically about this trim.  It is a faulty piece that ****** has had a bulletin on since the car was manufactured.  Our equipment/wash was not at fault. ****** has a customer service number to call.  We cannot take responsibility for a piece installed incorrectly at the manufacturer.  If you ****** this issue, forum after forum shows thousands of ****** customers complaining of this issue. This trim piece is faulty per the manufacturer.  It is on them to repair and make restitution.  

  Customer Answer

  Date: 06/13/2025

  Please cancel this complaint as I have been contacted by the business to reach an amicable resolution.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on May 11 at 7pm to wash my car. When I got done with the automatic car wash I went to the vacuum section as I came around the back side of my car I noticed a big scratch on the back right side of my bumper. I noticed two others dents chipped paints spots on the passenger door as well. So, I filed the complaint with the attendant ***** and I had to type all of personal, and insurance information on their tablet. ***** informed me they would call in 72 hours but they did not. They did not call me until last week. The other ***** **** accused me of lying. I would like for them to fix the scratches on my car.

  

  Business Response

  Date: 06/12/2025

  To Whom It May Concern: Video shows that the damage was present on the customers vehicle prior to washing.  We cannot take responsibility for damage brought to us by the customer.  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2025 at approximately 5:30 pm I purchased a $10 automatic car wash from this location. The attendant on duty acknowledged my luggage rack on the roof of the car and informed me he would not run the overhead scrubber because it could damage the rack. Either he made a mistake or the machine malfunctioned and the overhead scrubber ran and ripped the roof rack off the top of my car damaging the roof, rear hatch, tops of my doors, bent the brackets on the roof rack, and ripped my antenna off. I filed a report that evening and was assured that someone from Blue Iguana would reach out to me within 72 hours to resolve the issue. It is now February 20th and I still have not heard anything, I reached out and left a voicemail to the only phone number I could find and still have not heard anything back. I have gotten a quote from a local body shop and the estimate is nearly $7,000 in damages, and thats not including the damage to my nearly $600 rhino rack roof rack

  Customer Answer

  Date: 03/07/2025

  The address of the blue iguana my complaint is against is: ***********************************************

  

  Business Response

  Date: 04/02/2025

  This customer has submitted a lawsuit against us for washing with a non-factory item installed.  There are signs on all Blue Iguana properties stating what customers are responsible for and all non-factory items are on that list.  Wash at your own risk if you will not remove a non-factory item.  We are not responsible.  

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have followed the website links to cancel my membership and they lead to blank pages. I followed the directions in the contract to get the cancellation form and also landed on a blank page. I want to ****** my monthly membership online and there does not seem to be any way to do that.

  

  Business Response

  Date: 01/26/2025

  You can call ************ and leave a message or go to ***********************************************************************

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first got a membership a couple months ago, I just really need to cancel before the next month and I have spent the whole week for hours trying to cancel and there is NO WAY. I called the only number they have which goes to voice mail, left my info and no call returned in 2 days now. I emailed them, I looked all over their page, googled everywhere it SHOULD be and there is no form I can ever find. I will be garaging my car and do not need this service and don't want to be charged again. Please help, we're barely eating and every dollar counts.

  

  Business Response

  Date: 11/18/2024

  This customer has been called and taken care of.  Her membership was cancelled the day after her request.  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel my membership and there is no cancelation form (as ****** states) and there is no cancellation button/option . I tried to deactivate my tags and it states if I wish to cancel to cancel through managing plans. Please cancel my plan before I call the bank and write a bad review on your website about the cancellation process.

  

  Business Response

  Date: 09/12/2024

  **************** - 

  We received your request/submission form at 2:12 am this morning.  We do not work overnight at any of our locations.  ****** handled this request, per your instructions, promptly when arriving onsite.  You were notified via email at around 8:25 am and were kind enough to call her and let her know you received the message.  For future reference, you can send a submission form, call ************ and leave a message and we will get back with you.  We request 7 days to process cancellation requests but it never takes us that long.  We appreciate the warning prior to going to social media but the submission form would have sufficed.  We wish you well and pray your day is amazing!  Thank you.   Blue Iguana Management

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the Blue Iguana car wash on May 10th 2024. While I was vacuuming my car a worker brought my antenna (shark fin) to me and asked if it was mine.. yes it was. So I filed a claim. Said they would contact me in 72 hours.. they did not. I called and left several messages. I then went up there and talked to a lady on May 23rd 2024. She then proceeds to tell me they don't have to do anything..antennas aren't covered. So now my radio and GPS doesn't work and my antenna is torn off. This just doesn't seem right. I believe they should pay for the damages.

  

  Business Response

  Date: 05/23/2024

  To Whom It ************* While the attendant does not have the authority to accept or decline a claim, they do know that throughout the property are signs stating what we are responsible for and what customers are responsible for. Antennas fall on the customer. Thousands of vehicles prior to this vehicle and thousands after have washed without incident. If your vehicle is a *** or ******** there are countless forums online of the manufacturers faulty equipment and installation that makes it weak. No wash is safe from those two manufacturers vehicles. We are not responsible for antennas. We do not like that the manufacturers build faulty vehicles making the more susceptible to rust, wind and erosion. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the carwash and when I came out the other end my tail light was missing. I filed out a complaint form there and was contacted by email. The management told me that they looked at a video of the incident and said that they were not at fault. 2023 Jeep Gladiator.

  

  Business Response

  Date: 05/02/2024

  To Whom It May Concern: 

  As the customer enters the tunnel, they are given instructions - put the vehicle in neutral, hands off the wheel, feet off brakes and windshield wipers off.  We are not in care and control of the vehicle, we can only give instructions and hope that the customer will follow them.  In this instance, the customer is driving through the tunnel, thus throwing off the timing.  Hundreds of vehicles before this incident washed without issue and hundreds of vehicles after, also without issue.  Had the customer, as was explained by the location manager, followed the instructions given at the entrance, no issues would have taken place.  No matter what car wash company is used, if this were to have happened at *****, Mister or Take 5, the outcome would have been the same.  It is never, not ever our intention to send a customer away dissatisfied but we cannot control this situation and could not have done anything to prevent it.  

  Blue Iguana Management

  Customer Answer

  Date: 05/03/2024

  Complaint: 21657744
  
  I am rejecting this response because:
  
  I was not driving. The truck was in neutral and even stopped at one point.
  I would suggest the BBB request to view the video they claim to have. 

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/06/2024

  To Whom It May Concern: Regardless of the rebuttal.  Our equipment did not fail.  Hundreds of vehicles prior and hundreds of vehicles after traversed the tunnel and its equipment without issue or concern.  This is our least favorite issue when customers are under the impression that we have failed them and caused damage.  That's why we take the time to review footage, as you were shown.  If you fail to follow the instructions given at the entrance, you throw timing off.  Our equipment was engaged to not touch the rear of the vehicle but when you drove away from the rollers, you threw timing causing the issue.  That's not a failure on our end.  We are not in care and control of your vehicle.  We can only give you the instructions to follow and hope that you'll do as asked.  We also do not appreciate you cursing out hourly high school attendants on an issue they have absolutely no control over.  None.  ********************** can request a copy of the footage for their claim.  What we are willing to share is the video of you cursing out a young man on our property who knew nothing of the incident and has no authority.  

  Blue Iguana Management

  Customer Answer

  Date: 05/06/2024

  Complaint: 21657744
  
  I am rejecting this response because: it contains false information.  The truck was in neutral and even came to a stop at one point. I would like the bbb to view the video they claim to have
  
  
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 08/16/2024

  08/16/2024 KH: I spoke with the consumer and he would like to move forward with like to move forward with mediation, and would like for the business to provide proof of the copy of the video that they are stating he did not have his car in neutral, which he states is not true.

  

  Business Response

  Date: 08/16/2024

  08/16/2024 KH: I contacted the business, no response, I left a message on the vm.

  8/20/2024 KH: The business called back, I spoke with ********************* she stated that she sees this issue as being resolved.

                            The cameras were reviewed and the consumer is at fault, if the consumer wants to continue to pursue this issue,

                            he is more than welcome to file a claim with his insurance company and they would receive a copy of the proof that he was at fault.

  Customer Answer

  Date: 08/22/2024

  8/22/24 KH: I spoke with the consumer to inform him of what the business has stated. He did not agree with their response. Originally he says he wanted to continue with mediation, but as our conversation went on, and I continued to explain more of what the business was saying about his complaint, he changed his mind and said he wanted the complaint closed because we were not able to make the business go against their policies & procedures for situations such as his, he then starts to yell and curse at me, I advised him of it but he continued, I unfortunately had to disconnect the call prior to warning him.

• Initial Complaint

  Date:04/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been contacting this company for three weeks regarding the cancellation of my plan, I no longer need their services. Not only have they ignored my calls but charged me another month.

  Customer Answer

  Date: 04/14/2024

  I was contacted by a local rep that stated he canceled my membership and refunded last payment. 
  

  will update ticket when refund posts. 

  

  Business Response

  Date: 05/01/2024

  This customer was called multiple times and when finally reached had his account cancelled and was refunded.  Not sure what the complaint is other than no one could reach him.  We have only one message from ************.  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the automatic car wash at Blue Iguana on August 15 2023. As soon as I finished the car wash I got out and could see scratches all over my brand new 2023 **** Expedition. I spoke with an employee and they took photos of the damage and said they would have someone call me within 72 hours. Someone did call me and said they needed another 72 hours because they were having issues with the cameras. I have received one call on 9/3 on a Sunday not thinking it was a business related call on a weekend I didnt answer. They left me a voicemail and I have attempted to call that number back and their corporate office number numerous times with no response back. I have left many voicemails and nothing to date.

  

  Business Response

  Date: 11/27/2023

  To Whom It May ******* - 

  Customers claim was denied due to inconsistency.  Our equipment doesn't rotate in the direction of the scratches the customer claimed we caused.  Our course is to evaluate the vehicles before ****************** and behind ****************** as well as images of the vehicle entering and exiting the tunnel and whether there was any equipment failure.  

  The damage claimed does not match the movement of our equipment. 

  No vehicles prior or behind the claimed vehicle had damage, showing that nothing would be malfunctioning that could have caused damage. 

  The equipment was operational, working properly.  

  We are not responsible. There's a thousand explanations for the damage the customer has on their vehicle but none are consistent with that of any car wash chain.  This would have shown up no matter which car wash chain she would have washed at.  They also wouldn't have been responsible.