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Business Profile

Cosmetic Dentistry

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company claimed that the first visit is free.
    I went to this office due to some dental issues I was experiencing and provided insurance information.
    After they did an exam, they informed me that the procedure was going to cost a few thousand dollars, which I then opted to decline due to the cost.

    Now several months later, they are pestering me for money and saying that I owe for the visit despite them originally saying the first visit is free and having provided insurance info.

    Business Response

    Date: 08/18/2022

    Response attached. 

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
    and operated location and care team has the autonomy to work with patients, so they receive quality
    care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
    raised, living into our commitment to say “Yes” to quality oral care.

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2021 I went to this facility to get upper and lower dentures. They charged billed my insurance $3500.00 and also charged me $3500.00. They had to put in 2 anchors on the bottom jawline and still the dentures did not fit properly. This company promised to fix all the issues at no cost to me, now almost a year later I still do not have my dentures. They refuse to let me speak to the doctor, or to allow me to schedule an appointment without first giving them my new insurance information. They have already been paid for the dentures, promised to correct the issues at no charge to me, so why would I need updated insurance information. I do not trust they will not bill my insurance yet again for services they should cover at no cost. I do not have teeth, and the anchors are causing issues and sores.

    Business Response

    Date: 07/24/2022

    Dear Sir or Madam,

    Thank you for the opportunity to respond to the complaint filed by ******* ********* on behalf of the Springfield, MO Aspen Dental branded practice, owned and operated by ******* *** ***. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely****** ****** Manager, Regulatory Relations

Aspen Dental is NOT a BBB Accredited Business.

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