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Business Profile

Foundation Contractors

Structo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

This profile includes complaints for Structo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Structo has 2 locations, listed below.

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    • Structo

      PO Box 3866 Springfield, MO 65808-3866

    • Structo

      216 Barbwire Lane Sparta, MO 65753

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sadly this is the second time I have had to do this. Our foundation warranty is with this company. They are very good about making that first connection and coming out, but then they completely ghost you. There is a crack in my foundation and my warranty covers this. On December 8th, an employee came to inspect the foundation and agreed it needed repair, remembered the crack, confirming yes it was under warranty. Their name was *****, and ***** said we will get you on the schedule. Couple weeks went by and I hadn't heard anything. I texted the number they texted me, no response, I emailed the quote line they responded to the first time, and yes I've even called twice with a receptionist that tells me she'll "get a message to the boys". It is now Jan, 20 and I still haven't gotten a response from this. The only solution I want is for the crack to be fixed. The crack is getting bad enough now that you can see all the way through the house and rain comes in. This is the second time this organization has done this to time. I'd ridiculous I have to get BBB involved just for them to honor their work.

      Business Response

      Date: 02/06/2023

      We got a hold of consumer and had a family emergency come up and she will call us when she gets back in town.  We are waiting for her to call us when she returns back in town.

      Customer Answer

      Date: 04/13/2023

      It is unfortunate that I am here again for a 3rd time but this appears to be the only way for the company to contact me. This goes back to the December agreed upon work and now they aren't responding to messages. I had in January filed a BBB complaint and they did contact me but unfortunately when they did I had a family emergency and my daughter was literally in be life-lined to St. Jude in Memphis, TN. When I got back I called and was told they would be out Feb 10th and that it would only take 2 hours. It is now March and I still can't get a response. The crack is getting bigger, water is getting into the house as well as bugs. My warranty fully covered this fix. I wish there was a way to transfer my warranty to another company because these people are just horrible to work with. All I want is for the company to come out and do the work they say they would do 4 months ago.

      Repair

      Customer Answer

      Date: 04/13/2023


      At this time we can consider this closed. An individual had come out tearing up my walls and track mud all over my house. The person was very unprofessional. I was able to reach the President who personally came out and fixed things. This is not a company anyone should do business with.

    • Initial Complaint

      Date:11/01/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased steel piers underneath my home from this company in October ****. I have a warranty that extends to January of ****. A portion is sinking because I have a crack in the wall and the door won&#**;t open. I have tried multiple times to reach the company. I have called, I have written, and sent emails. No one responds.

    Structo is NOT a BBB Accredited Business.

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