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Business Profile

Glass Coating

Carsten Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to have a few chips repaired in my windshield. They ended up cracking my windshield, about a 6inch crack. They refused to take responsibility for damaging my windshield. They instructed me to contact my insurance and did nothing to make this right.

    Business Response

    Date: 04/23/2024

    Thank you for allowing us to respond to ******************* complaint.  When **************** arrived for her appointment, she was told that there was a chance her windshield could "run" when pressure was applied, in the repair process, to the chip.  *************** signed our Windshield Repair Policy (attached) stating that she understood the process and agreed to have the work completed with that knowledge.  Unfortunately, her windshield did run and will now need to be replaced.  We will gladly apply the cost of the repair towards the cost of the new windshield, per our policy.  Installing a new windshield for free is not an option.  Please let us know if she would like to proceed.  Thank you, *********************.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel like I'm being ripped off. They never told me they wouldn't replace the window if a rock hit it. It does not say anywhere in the small print that rock chips are not covered.

    Business Response

    Date: 01/17/2024

    ****** Glass was started by my grandfather in 1947.  We have been in business 77 years.  This has been accomplished by taking great care of our customers.  We do this with quality work at a fair price.  Our warranty is a lifetime workmanship warranty.  Meaning that anything that we had control over - the workmanship - we warranty.  We do not warranty the glass against flying objects...neither did **** ***** Company when they sold the vehicle to this gentleman.  We are not willing to replace the windshield at no charge, nor will I be giving Mr. ****** a written apology - the reason for both is that we have done nothing wrong.  If the windshield leaks or the car develops rust around the pinchweld, then I would be willing to have further discussion.  Until that time - I consider this matter closed.  Sincerely, **** ******.

Carsten Auto Glass is NOT a BBB Accredited Business.

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