Reviews

This profile includes reviews for Mercy Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mercy Hospital has 20 locations, listed below.

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  Mercy Hospital

  3265 S National Ave Ste 115 Springfield, MO 65807-7340

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  Mercy Hospital

  3231 S National Ave Springfield, MO 65807-7304

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  Mercy Hospital

  PO Box 1240 Joplin, MO 64802-1240

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  Mercy Hospital

  500 Porter Ave Aurora, MO 65605-2365

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  Mercy Hospital

  1570 W. Battlefield, Suite 110 Springfield, MO 65807

  

Review Details

• Review fromMindy B

  Date: 07/10/2025

  1 star
  My service was great at my appointment. Bill pay was terrible. Even if you make regular monthly payments, know they will send you to collections for not setting up a payment plan. Im currently looking for another provider who actually works with patients and their financial circumstances. Sad, because I love my doctor, and after 3 decades of seeing him, because of the billing department, that will be my last visit with him.

• Review fromKim D

  Date: 07/01/2025

  1 star
  I went to the doctor on June 9 of 2025. They said I needed a sleep study and they ordered it then they said they would take 2 to 3 weeks for it to go through. I then called to see why I hadnt been called and its been over three weeks The sleep study place said that they didnt even have orders from the doctor. Mercy doctors and the emergency room they dont care about their patients. Ive never found a doctor with MERCY that ever gave a s*** about their patients. Dr. ****** and Nixa, who retired is the only doctor that ever cared. MERCY hospital and doctors are not in it for care of patients. Theyre in it for the money, I am fed up and sick of it. Im going to place another review about my husband who in 2023 PET scan lit up, but Ill do that in another review.

• Review fromKatrina M

  Date: 05/09/2025

  1 star
  Terrible! Awful! Horrible! Despicable! Embarrassing! Depressing! Degrading! Worst place is Springfield!!!!! Needs shut down!

• Review fromGala W

  Date: 04/26/2025

  1 star
  I was totally disgusted by how nasty the windows a glass around the circular front door was today. If I went to a restaurant and saw the same condition I would have walked out. My loved ones room was so depressing. It needed paint and a good scrubbing! The dry wall was all scuffed and marred. I have always preferred Mercy (**************) but I am rethinking my choices after what I noticed today.

• Review fromKristie B

  Date: 04/02/2025

  1 star
  Unprofessional Conduct and Abuse of Authority at Mercy HospitalMy experience with Mercy Hospital was not just disappointingit was a blatant display of unprofessionalism and abuse of authority. Despite confirming my appointment, processing my payment, and having all signed paperwork in order, they canceled my appointment without providing any notification. When I requested a refund, they refused outright. The staff was not only dismissive but also extremely rude, and after a certain point, they stopped answering phone calls altogether.Beyond their failure to handle appointments responsibly, their treatment of patients was appalling. We waited nearly four hours for someone in authority to acknowledge our concerns. Each time we politely inquired about an updateapproximately every 15 to 20 minuteswe were completely ignored. Rather than addressing the issue, apologizing, or assisting in any way, the reception staff chose to escalate the situation unjustly by calling security on us.Under Missouri law (RSMo *******), abuse of authorityparticularly by those in positions of power within institutions such as hospitalscan constitute harassment and misconduct, especially when used to silence valid patient concerns. Additionally, their actions could be considered defamation of character (RSMo *******), as falsely labeling patients as disruptive or problematic without cause can damage reputations and wrongfully justify mistreatment.What makes this behavior even more disturbing is that the hospital was not overwhelmed with patients. Instead, the staff prioritized personal conversations and gossip over patient care. Their neglect, lack of communication, and overall disregard for professionalism are unacceptable in any medical facility.Patients deserve respect, transparency, and accountabilitynone of which Mercy Hospital demonstrated. Given this experience, I strongly urge others to seek medical care elsewhere.

• Review fromJackie R

  Date: 10/16/2024

  1 star
  I went in for a basic office visit last year with Insurance. I told the receptionist I dont think my insurance will cover this visit and if its cheaper to self pay I would rather. She told me I had to 'run' my insurance. This isnt true!I saw the nurse practitioner and had basic blood work done. the bill was ******* dollars.This year I dont have insurance. I see the 'doctor'. blood work again and the total bill is 400 dollars. I complained and all they had to say is we dont bill for the blood company. But they sure are in the building they own and I am sure they received part of that fee! I am still paying on the quest bill. the hospital hired them and could care less how they treat and bill "THEIR PATIENT". I know when I am being ripped off. Always ask how much. unfortunately you must. No wonder the #1 reason for bancruptcy in our country is healthcare. Huge discrepancy here! No help by Mercy however if that was billed to them personally they would be ******, like me! Yet I love me Doc.

• Review fromBilly E

  Date: 10/07/2024

  1 star
  My son was airlifted to Mercy Springfield, MO. after a motorcycle wreck. We (his family) waited patiently in the surgery waiting room for hours waiting to hear an update. At 1:30am security came into the waiting room and told us they had a report of homeless people sleeping in the waiting area, and we would have to leave. We attempted to explain we were waiting for our son who was in surgery, and that none of us were homeless, that we were actually the family of a paying patient, but Officer Doofy wasn't having it. We were kicked out while waiting quietly in a surgery waiting room at 1:30 am. This Hospital's policy is terrible. I would not recommend being treated here for any reason if you have an alternative.Mercy needs to investigate the way this facility is being operated by their current administration.

• Review fromScott L

  Date: 08/13/2024

  1 star
  I had surgery for four hernias performed by ****************** ***************** several weeks ago, and the experience has been nothing short of a nightmare. Since the surgery, I've been dealing with ongoing pain and complications, yet getting proper follow-up care has been impossible. My post-surgery follow-up appointments have been rescheduled twice, each time with a different excuse. This is on top of the fact that my pre-surgery appointments were also repeatedly rescheduled.It's unacceptable to pay for a surgery and then be neglected in the critical post-operative period. The lack of care and disregard for my health is astounding. It feels like they are more interested in finding excuses than in actually taking care of their patients. Im still suffering from pain and unresolved issues, and the constant delays have only made things worse.I would not recommend ****************** ***************** to anyone who values their health and expects basic professionalism. The lack of care and accountability is deeply disappointing.

• Review fromjerry g

  Date: 01/02/2024

  1 star
  Why does Mercy Hospital make patients who are in pain wait weeks before getting treatment? . I realize that there are patients who are suffering more than I am, and patients who have more serious conditions than I have but this is how Mercy is dealing with my pain . Day 1 (November 26) My wife took me to the Mercy Springfield emergency room to see what was causing my severe back pain and leg numbness. The pain was severe enough that I was unable to work. I was pretty much confined to the bed or the couch. After a 4 hour wait I was given a steroid shot and referred to the pain management center. The staff was very nice. They blamed the long wait on being understaffed . Day 3 (November 28) I met with the pain management center who told me that I had to get an MRI before they could treat my pain. The staff was very friendly . Day 11 (December 6) I met again with the pain management center. The pain doctor said I had a disc herniation pushing on the L3 nerve. They said that a steroid injection in my back would help relieve the pain and numbness. They said that due to being understaffed the soonest I could get a shot was December 20th . Day 25 (December 20) I met again with the pain management center. The doctor, and the staff, were very professional. Due to their handling of my back pain, the steroid injection in my back was not a bad experience . Day 59 (January 23) My next appointment for a possible second steroid injection . Once again, why does Mercy Hospital make patients who are suffering wait weeks, or months, before getting treatment? Other patients must also find Mercy service lacking because, according to the Better Business Bureau, the customer review rating for ********************** is only 1.53 out of 5 (one and a half stars). Do we need to start calling the Mercy Hospital corporation "Show-No-Mercy"?

• Review fromBlake H

  Date: 12/26/2023

  5 stars
  I've been a Mercy Health patient for years and have been to this Mercy hospital a few times for procedures and they've always been professional, if you want excellent care then go to Mercy Health.