Reviews

This profile includes reviews for Mercy Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mercy Hospital has 20 locations, listed below.

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  Mercy Hospital

  3265 S National Ave Ste 115 Springfield, MO 65807-7340

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  Mercy Hospital

  3231 S National Ave Springfield, MO 65807-7304

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  Mercy Hospital

  PO Box 1240 Joplin, MO 64802-1240

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  Mercy Hospital

  500 Porter Ave Aurora, MO 65605-2365

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  Mercy Hospital

  1570 W. Battlefield, Suite 110 Springfield, MO 65807

  

Review Details

• Review fromStacey H

  Date: 12/11/2023

  1 star
  I would prefer not to even given them a star rating! Mercy is a joke and if you can use ******* you'd be better off! I went into Mercy STL Integrative Medicine per my doc's request and specifically asked, am I covered in network. The answer was yes. I also checked with my insurance company, *****, the answer was yes. I went a few times a week for over 3 months and then I started receiving bills. Now they are up to $7,000! Obviously I called after the first bill and I was advised by Joan at Mercy IM that she would be taking care of it and look into for me. Weeks go by, no response. I call again, told the same thing, but now I am seeing all of the bills - again, over $7,000. I had already begun making payments of $250 a month, but was advised, that is not enough, I need to make over $350 otherwise, I will be turned into collections. I call Mercy IM again, being told the same thing. I call the insurance again, and this time, I asked them to call Mercy as I was getting nowhere. After 2 hours on the phone, Mercy's customer service rep (Jakayla) was putting in a ticket stating that the tax id/address isn't correct and updating the address to reflect the *** ***** PO Box address vs the Chicago IL PO Box address. Hence why my insurance wasn't covering it - it stated IL when it should have been MO, therefore putting me "out of network" The Tax ID they have on file does show the Mercy Integrative Medicine ***** ******* ** *** ** *** ******* *** ***** *** This is what should have been reflected the correct address and claims will be reprocessed. I get a harassment call today from Mercy stating that I owe this money and need to pay it now. My claims are denied and the info is correct! WHAT!!! At the end of the day, Mercy Health has been in decline and they need you to pay! Choose your healthcare facility wisely and as I said, stick to those who know how to manage!

• Review fromChenel b

  Date: 10/23/2023

  5 stars
  I have been seeing ***************************** at the the plastic and reconstruction surgery center. ******************** was a wonderful and went above and beyond to make sure I had what I needed and was comfortable and happy. He was just amazing. His nurses did wonderful as well. I will highly recommend anyone coming here and seeing ********************. You know you'll be in good hands.

• Review fromKat W

  Date: 09/08/2023

  1 star
  Wish I could give a negative star.Spent 2 days in the ** and never got seen. Even one nurse told me my issue wasn't that urgent.I went in because my doctor told me to. I'm having chest pains, shortness of breath, pain on the left side of my chest, stabbing pain in my left armpit and left neck. Leg numbness along with dizziness that has caused me to fall several times. Had to call my doctor to go see a cardiologist. The nurses kept telling me I saw someone when I never did. All they did is do a EKG and take some blood, then left me sitting in waiting room for 10 hours the second time. The first time I was there I was supposed to get chest xrays that never happened. Told them I have diabetes and they told me I couldn't have food or water so wasn't able to eat for over 12 hours. Never saw anyone so until I see a doctor I have to live with these symptoms

• Review fromLeila Marie S

  Date: 07/18/2023

  4 stars
  ***** and *** were the EMTs in ******************* were very nice when they took me to the hospital Sunday morning. I am 74 years old and had problems while eating in a restaurant with my family. They were professional and personable. They made a very scary event less stressful.

• Review fromGrace J

  Date: 07/04/2023

  2 stars
  Mercy needs to rethink how they process patients through the ER. I, and 6 other patients have been sitting in the waiting room without seeing a doctor for over 12 hours. The longest waiting that we know of, is a 70+ years old man who has become so exhausted he is sleeping on the floor. They do not feed the patients, expect them to abstain from food or water while they are waiting to see the doctor. If anyone questions staff they tell us to wait and discourage people from leaving.

• Review fromJessica M

  Date: 06/27/2023

  1 star
  I was in a terrible 3 car pile up on the highway earlier. I was pulled from my vehicle & transpoted to mercy ER. The paramedics told ER staff that I had previously lost consciousness & had a current concussion & sprained/fractured ankle upon arrival. They proceeded to leave me in the waiting room for 9 hours before I asked to be transferred to a different hospital. That also never was addressed. This facility should not be open to the public as they have had several very seriously injured people waiting an absurd amount of time. I'm discussed & currently seeking legal counsel.

• Review fromDaniel K

  Date: 03/18/2023

  1 star
  My spouse is CURRENTLY in Recovery Room **** due to extensive abdominal surgery. He was eligible for pain medication at 8:30 p.m. Five calls to the nurses' station over the course of 2.5 hours & his nurse assistant couldn't be bothered to pause his movie long enough to check on him. He's connected to an IV, completely out of water, & had to empty his own catheter bag. When I left earlier today to go to work, I didn't realize I'd left him to die. Mercy is going to kill him before I can get back to save him.

• Review fromHOLLY F

  Date: 01/30/2023

  1 star
  Mercy ER 01/28/2023, I WAS SENT FOR A STAT *** FROM AMBULATORY CARE DUE TO THE INABILITY TO WALK, LEG NUMBNESS SERIOUS PAIN. THE *** WAS CALLED AHEAD AT 1:00PM IN AFTERNOON. I WAS NEVER SEEN BY A PHYSICIAN, NOR NURSE, AND APPROXIMATELY 10 HOURS LATER TAKEN FOR ***, STILL NEVER SEEN BY DOCTOR. MY FAMILY CONTINUED ASKING WHY I HAD NOT RECEIVED A ROOM NOR CARE AND WAS INFORMED BACK PAIN ISNT ACUTE, SO THE HOMELESS ALCOHOLIC WITH PANCREATITIS DUE TO DRINKING WAS SEEN IN AND OUT IN 2 HOURS BUT WHAT THEY ASSUMED WAS MINOR BACK PAIN WITHOUT CARING FOR ME, WAS GROSS NEGLECT. THE *** RESULTS SPOKE VOLUMES. SHAME ON YOU MERCY

• Review fromJill W.

  Date: 12/22/2022

  1 star
  This place is awful! My mother went in by ambulance needing a ** scan because of a head trauma and being on a blood thinner. We waited 3 hours for the ** scan she was told she needed immediately. We were told it would be 19 hours before she could see an ** doctor for the results. She is diabetic and 86 years old with a head trauma and they thought she could wait 19 hours in the *** We left. Meanwhile we had to watch a fight between 2 drug addicts that were using the ** for a warming shelter. Reception staff was extremely rude. Dont blame them. If I had to work in that unorganized mess, I would be rude too.

  Jill W.

  Date: 12/22/2022

  This is the Springfield, MO Mercy ER.

• Review fromAngela Britain

  Date: 12/14/2022

  1 star
  Mercy is er is the worst I went in for chest pains shortness of breath they gave me 4 aspirin ran test I was there 11 hours never seen anyone one of staff was super rude. They did my cardiac enzymes 3 time if you need to be seen for urgent stuff dont go there they dont make cardiac care a priority. I pray to God I dont have anymore chest pains but if I do I wont go there they cant run the er correctly dont make important illnesses a priority and when I ask if was gonna be seen soon she said no they lied youll be here sever more hours so I left they pulled my iv rough it was the worst experience