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Business Profile

Household Appliances

Riker's Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a machine on 2/23 that never worked. They put off my repair, and then put off swapping it out, so I went up there. They then said I was trespassing, and "voided" my warranty for my "attitude". I just want them to honor the warranty. The police were called, and they said they've had to deal with them screwing people over quite often. I just wanted a working washer or a refund. I'm STILL in my warranty period.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a used, refurbished washing machine for $350 July 22, 2022. Within 90 days it stopped working. Upon examination, it burned a hole in our floor. Rikers sent a repair tech who installed a new part. Within one week, the tub had fallen again and damaged our floor more. We asked for a refund, but were told we were outside of the warranty and the best they could do was $50 off a replacement machine. This was November 12 2022 and this machine is now not working. They offered a refund minus 20%. We would like to be refunded the costs of both machines, minus the agreed upon 20%. We seek $600 so we may purchase a working machine elsewhere

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refrigerator from this company a week ago, they caused damage to my home when they delivered it, and after they left the refrigerator does not work. I was told they would send out a repairman to fix it, but now they are just wanting to pick it up and give me a refund, but they are trying to keep 20%. I never asked for a refund, I asked for a repair or replacement.

Riker's Appliances is NOT a BBB Accredited Business.

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