Important information
- Customer Complaint:Better Business Bureau has received complaints from Bass Pro Shop customers who allege difficulty obtaining recently purchased merchandise, experienced long delays for purchase deliveries, company failed to honor its warranty, and experienced poor customer service. Bass Pro Shops has addressed all complaints brought to its attention.
Complaints
This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 1st, 2022 I ordered a couple pair of boots of the Bass Pro website. I ordered and paid the sale price listed on the website. I didn’t use coupon codes or any other type of discounts. I paid the listed price. Immediately I received a email confirmation that my order was place and being processed. The follow week July 8th the day that my boots was supposed to be delivered I received a second email stating that my boot order had been canceled due to an error. I started a chat conversation with the BassPro help desk and received no help. I am very disappointed how the order can be canceled without notice a week later. Bass Pro advertised a price on the website and then as consumer I paid the listed price. I feel like that that price should be honored. Not very good customer service from a multi billion dollar company
Business Response
Date: 08/01/2022
We resolved this issue with the customer.Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to Bass Pro Nashville met with a sales person in boat sales drew up a custom boat to order got approved paid the 500 deposit the loan was good for 90 days only ask the sales how long it would take to get the boat was told 75 to 80 days that customers boats come first. After three weeks went to the store to check on the boat sales guy was off that day so i talked to the guy who orders boats for the first time he tells me that customers no longer come first when ordering a boat that my boat has not even been scheduled would be next year before it came in so i left the store went back few days later found the sales guy and told him i cancelled my order and he told me i would get my 500 deposit back well ive sent numerous emails made calls sent emails to white river marine and still no one will return my calls or money i want this resolved and my money back for there failed serviceBusiness Response
Date: 07/18/2022
Management will review and contact customer.Business Response
Date: 07/29/2022
Manager left customer a message 7/28 to call him.
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