Complaints

This profile includes complaints for Everything Kitchens, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everything Kitchens, LLC

  6820 W Kings St Springfield, MO 65802-7308

• 

  Everything Kitchens, LLC

  2750 S Glenstone Ave Springfield, MO 65804-3714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23509585
  
  I have reviewed the business' response and am rejecting it because:
  As I have explained multiple times to the business, I did not receive the item I purchased from them. I received a different brand and brought it to their attention immediately upon recognition. You were well aware of WHY I was returning the item to you. If you were going to keep the return (for the exact reason I requested the return!!) and my money, you should have been very clear. I feel completely scammed and you refuse to come to any solution besides keep $542 of my money while I have nothing from you.
  
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 06/24/2025

  Thank you for your review. Wed like to share additional context regarding this order.
  
  The customer purchased a KitchenAid ***** Clad Stainless Steel 10-Piece Cookware Set (SKU: 30001-KA) through our Amazon storefront. This order was merchant fulfilled and shipped directly from our warehouse. A return was requested, and upon receipt, our team found that the item returned was a Cooks Standard brand cookware set, which is not a product we sell or carry. This alternate set was returned inside the KitchenAid box originally sent with the order.
  
  Because the item returned did not match the product we shipped, we are unable to issue a refund at this time. Our return policy requires that the correct item be returned in new condition for a refund to be processed. Should the customer return the ********** set as originally ordered, well gladly complete the refund as outlined in our policy.
  
  We understand how disappointing this situation can feel and are open to any further information the customer may be able to provide to help resolve the matter.
  

  Business Response

  Date: 07/01/2025

  As stated in our initial response, the complainant returned an item that did not originate from our store. The item they sent back was a completely different product and brand than the one we shipped. We fulfilled the order correctly, but they returned an item we do not sell and then requested a refund.
  We have clear policies in place to prevent return fraud, and this situation constitutes an attempt to return a lower-value item in place of the one we shipped. We are happy to issue a refund once the original item we sent is returned to us.

  Customer Answer

  Date: 07/01/2025

  Complaint: 23509585
  
  I have reviewed the business' response and am rejecting it because:

  The business continues to assert that they are willing to issue a refund once they receive the returned items, as described in the listing. However, I have repeatedly and immediately informed them that the items I received were not as described and, crucially, were of a different brand. Upon delivery, I received an opened package containing mismatched pans that did not match the original listing. I cannot return items I never received.
  It is unreasonable and unfair for the business to withhold a refund on the condition of returning merchandise that was never provided to me in the first place. I have complied with all reporting procedures, notified them of the issue right away, and supplied photos and descriptions. Their continued refusal to acknowledge this discrepancy and issue a refund reflects poor customer service and a failure to take responsibility for shipping errors or potential fraud. I am seeking a full refund for goods not delivered as promised.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.   I appreciate their desire to see my complaint as a way to improve their service. They have performed the action I requested   Thanks to you also for your assistance, and in general for helping protect against sharp practices and for assisting all parties to find acceptable solutions to disputes.
  
  ******** *****

  Business Response

  Date: 06/09/2025

  Thank you for your feedback. We're glad to hear the original transaction met your expectations, though we clearly missed the **** with your email preferencesand we take that seriously. We've gone ahead and ensured your address is fully removed from all communications moving forward.
  We understand how frustrating unwanted messages can be and appreciate you bringing this to our attention. While we regret the inconvenience, were using this as an opportunity to improve our process and make opting out more seamless for everyone. Should you ever reconsider, wed be honored to welcome you back with a smoother experience.
  
  
  Everything Kitchens LLC

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund has since started to process. If it successfully completes then I will be satisfied.

  Company does handle high end brand product in a manner I found to be unorthodox and a bit suspect, I personally would not feel safe with future transactions and will stick with other companies. 

  seller. 2. My request for the packer to inspect the handle on a replacement before sending was blatantly ignored.3. Ive never seen any Wusthof knives with damage to the handle like I received. The packaging also was strange, as Ive purchased several others that come in manufacturer boxes.4. Your company claims to give best in class customer service which was not what I received, from a poorly packaged item, to careless or deceitful correspondence re return, to no effort to rectify the issue.I dont want to argue. The other cutlery brand I bought a knife from through Amazon caused none of these issues. The item came properly packaged as promised, and I trusted your company would do the same. I want the refund promised. I will continue to escalate.Thank you.

  Business Response

  Date: 09/06/2024

       The knife purchased by this customer is a retired item and was manufactured prior to their branding elevation that occurred in late 2019 and 2020. Wusthof allowed us to purchase goods from their retired assortment to allow collectors to have a chance to purchase knives that are no longer in circulation. This purchase was made in the Spring of 2024 directly from ******* and their North American entity. Because these goods were purchased from retired inventory, packaging did vary based on the age of the knife and where it's original purpose to be sold was.Wusthof sells their goods as open stock (in sheaths of cardstock/cardboard) to many internet retailers because in store retail packaging is not necessary online and brown box packaging is very common. They also sell their goods in premium retail boxes. These two packaging styles vary per collection, age of the collection and end user ****************************** is an authorized reseller for the Wusthof brand and in good standing. All Wusthof branded items purchased through Everything Kitchens on any of our sales channels are authentic and can be verified.This customer was refunded in full on 08/22/2024 despite the customer refusing to return the knife. It is standard process to ask for details of the quality concern or discrepancy such as photos of damage in effort to discourage online return fraud. Requesting photos or additional information in no way indicates we are unwilling to fully satisfy a customers requests when a valid concern is present.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased through Amazon Prime Amazon Order date : Nov. 06, 2023 Amazon Order #***-3209069-4107464 Order Total: $332.45 Items Ordered :Breville Smart Oven Air Fryer Toaster Oven, Brushed Stainless Steel, BOV860BSS, Medium Sold by: Everything Kitchens (seller profile)I realized that this item had been ordered two times with same product, and I returned the first ordered product in its original condition without opening the box on November 15th in accordance with Amazon's return policy.It usually takes about a week to receive a refund, but Everything Kitchens took two weeks to move and eventually refunded only $0.01 of the total amount of $332.45 on November 27th. Therefore, I contacted ********************** on November 27th, and only then did Everything Kitchens say that they received a different item which I sent a new, unwrapped item, only refunded 1 cent, and there was no explanation of the entire process. Accordingly, I checked the customer reviews, and ********************** sent a broken product, an used product, and in one case, like me, they only refunded 1 cent. And what was even worse was that they told me to pay a shipping charge in order to receive the returned item I sent. I can't trust their words. Even after returning a new product, they told me there was something wrong with the model name and serial number that I did not know, so if I wanted to receive the returned product, I had to pay my money and take it back, and they would give me a refund. In *******, the country of consumers, what seller would do such this thing? Shouldnt I return the item first? And if they refund 1 cent without any explanation, I can't help but wonder if they have any intention other than not to refund the money. I hereby believe that BBB should have no such unscrupulous retailers in my proud country. They are people who pursue profits in their own way without considering the customers. I have to get fully refunded

  Business Response

  Date: 12/04/2023

  
      Thank you for sharing the details of your recent experience. We've thoroughly investigated the matter and would like to provide some clarification.

  Upon reviewing the information, it appears that the returned item doesn't align with our inventory. The serial number and date code provided indicate it belongs to Amazon's stock. Our records show that this unit was shipped directly from ******** to Amazon and was binned in the Amazon warehouse before being dispatched 

  It's essential to note that the return labels may have been unintentionally mixed up, leading to confusion in the process. We do not endorse any practices that compromise the trust of our customers.

  We've identified that the returned unit is not ours, and as a result, we are unable to sell or return it to the vendor. We understand the frustration caused by any delays in the refund process.
  If you have further questions or need additional information, please feel free to reach out.
  
  Best regards,
  Everything Kitchens LLC

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 20 pc ** ******* set for over a thousand dollars on September 15th. On the site they listed it as including a 7.25 quart Dutch oven and 5 quart braiser. These items make us the bulk of the set and are easily valued at $700+ normally. Upon getting the package on the 21st it was clear they sent the wrong size of both of the two tickets items. I called to report it and was told by ***** that she needed to get in touch with the ** ******* representative to try and figure out a resolution. She spoke to the representative a few days later and sent me a return shipping label to send to the manufacturer. I was told I would be sent the correct items and they weren’t waiting for me to send the incorrect items back as it would ship immediately. Well fast forward to now where they have had the items sent back to them for a few days and yet I don’t even have a tracking number for when my correct items are going to be sent. This is a huge mistake on both of their parts and yet nobody seems to be providing a quick resolution to this. It’s not a big ask to expect a tracking number for a replacement item after 2 weeks of having the incorrect items sent. I have been incredibly patient and understanding for the last few weeks but this is $700+ of goods and yet they seem to be dragging their feet in fixing this. This should have been resolved by now. I would like a update as to when I’m getting the return by no later then Friday with proof of a tracking number. If you’re unable to provide that, then I want a refund. This is a mistake on your part and the manufacturers part not mine and it’s not an unreasoned request to expect this to be resolved quickly as you didn’t upheld your end of the transaction by not shipping the correct items that I purchased and provided payment for.
  
  Order number: *******

  Business Response

  Date: 10/17/2023

  Dear Valued Customer,
  
       We genuinely appreciate your patience and understanding throughout this process. It is disheartening to hear about the mix-up with your order, and we want to extend our empathy for the inconvenience you've experienced.
  We are pleased to inform you that your replacement items were delivered on Monday, October 2nd, at 12:29 P.M. We understand the importance of a timely resolution in cases like this, and we apologize for any delay.
  Your satisfaction is our priority, and we are committed to ensuring that you receive the items you ordered in a timely and accurate manner. If there are any further concerns or if you have any additional questions, please don't hesitate to reach out to us.

  
  Thank you for choosing us, and we look forward to doing business with you in the future. 

  Warm regards,

  Everything Kitchens Customer Heroes 

   

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 2/4/2023, Called on 2/7/2023, 2/9/2023,2/13/2023, messages all said call back during regular business hours finally reached someone on 2/21/2023, I was told that the order had been delivered and that they were not responsible for stolen or lost packages, I explained I had paid by paypal and the gentlemen said "that is fine they will contact me and I have my delivery ticket" not good customer service

  Business Response

  Date: 02/24/2023

  Hello, 
  
    Thank you for your review, we appreciate the time you took to write to us on the BBB site. Per policy and as stated on our site Everything Kitchens is not responsible for lost//stolen packages. If you feel your package was misdelivered you can contact our Customer Hero Department and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of Everything Kitchens as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation. We are unable to start any investigation due to the length of time that has passed since you made contact with us informing of the missing package. If you feel your package was stolen we strongly advise reaching out to your local authorities to continue an investigation on their part. Thank you for your understanding and have a blessed day. 
  
  Kindly, 
  
  Everything Kitchens Customer Heroes 

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order and never received the package. While reviewing, the package tracking information stated it was delivered yet it was not. Everything Kitchen was less than helpful in shipping a new item or providing a refund. They were unwilling to file a claim with the package carrier and told me to file a police report. A police report is not going to have a package show up and although I purchased the item, I did not select the shipping carrier. Poor customer service.

  Business Response

  Date: 11/01/2022

  Thank you so much for taking the time to submit this review.  We appreciate your business and hope you can enjoy shopping with us in the future. It does appear we made a good faith attempt and have already refunded your payment back to you as a one-time exception.  Please note,
  Everything Kitchens is not responsible for lost//stolen packages. If you feel your package was misdelivered you can contact our Customer Hero Department and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of Everything Kitchens as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation.
  
  Sincerely,

  Everything Kitchens Customer Heroes