Complaints

This profile includes complaints for Corwin Dodge Jeep Ram of Springfield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Corwin Dodge Jeep Ram of Springfield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Corwin Dodge Jeep Ram of Springfield

  3306 E Kearney St Springfield, MO 65803-5013

  
• 

  Corwin Dodge Jeep Ram of Springfield

  1025 W Sunshine St Springfield, MO 65807-2445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my dodge Durango serviced at the dealership on 1/10/2024, to fix the coolant temperature over high issue. They changed the radiator, thermostat and the coolant. After about 8 months of this service, the coolant temperature over high light came back, on 9/26/2024, I went back to Corwin for another repair. This time, to solve the issue, they changed the thermostat and coolant again. But it only lasted 6 months, the engine coolant temperature over high light is back. What a horrible repair service they provide to customers?!! I doubt if they even used new/OEM part for the repair, or just installed used parts for in my vehicle. Don'e go to this service of Corwin Dodge, Jeep and ******************************************.

  

  Business Response

  Date: 03/28/2025

  This issue has been resolved with the customer,  we have had his vehicle back in the ****************** and made the necessary repairs.  It turned out to be a separate issue unrelated to prior repairs that we were able to fix. We have followed up with Mr. *** since the repairs have been completed to insure that vehicle is operating properly and make he was satisfied with the outcome.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was at Corwin 3 separate times. 6/22/2023 (my power steering went out), 2/16/2024 (I was having issues and they changed my plugs), and finally 3/26/2024 (the problem from 2/16 was continued and ended up being a coil that needed changed). All 3 of the dates I took my Jeep to Corwin they had to remove the intake manifold. At some point in this process there was, as it was explained to me, a piece of pipe that was broken off of the intake manifold (the technical wording is "the intake manifold plenum was broken and the *** pipe attached. It appears epoxy was used to repair the area."), and a type of mechanic glue, was used to fix this. We were never informed of this issue/problem. On 1/24/2025 I took my Jeep to ****** Automotive. It was at that point we were informed that "someone had taken off the intake manifold before." They then explained what they found and that this was a fairly big problem because only a small amount of clean air was getting to my engine. To fix this issue alone was $782.00. We did contact Corwin and were told this is something they usually see at over ******* miles. They then proceeded to tell us that this is probably something that happened at Kwiki Car (this is where I get my oil changed, and they never have to remove the intake manifold.) I have never waited for more than 30 minutes at Kwiki, and they have windows so we can see what is being done to our vehicles.

  

  Business Response

  Date: 02/07/2025

  We apologize that you experienced this issue with your vehicle.  We take pride in our work and stand behind our workmanship, it is our policy to report any damage we may find or cause during the course of a repair. I have reviewed all of the repair orders and documentation from your prior visits and I see where the Intake was involved in one of the repairs(02/16/24).  However, I do not see any documentation of damage found or caused during that repair.  With that being said I am sure we can find a way to assist.  I will have the Service Drive Manager reachout to you to obtain a copy of the invoice where you paid to replace the Intake and I am sure we can come to an agreement to resolve this issue.  

   

  Regards, 

  ****** *********

  Service Director 

  Corwin Dodge of Springfield

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I have attached the invoice from ****** Automotive.Please reach out to **** *****, my husband, as it is very difficult for me to talk on the phone during the day.  His number is ************.
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car to Corwin on 1-9-2025 and picked it up and paid for on 1-10-2025.$1928.12 I went to Corwin to have a set of tires (4) put on my car that would be safe and reliable, good to get around in bad weather, and wouldn't slam my car to the ground as it already sits low to the ground. ****** assured me he could find something that would work on my car. We waited in the lobby for him to get back with us about ***** minutes. He came back with 2 different tires that he stated would work. We told him we would go with the more expensive ******** tires. He called us back and stated he would have to order these in as his inventory website they use showed stock but they didn't have them in stock. We told him we would go with the cheaper ones then because those were in stock. They were not in stock and also had to be ordered. He could get those sooner than the ******** so we went with that one.Corwin sold me tires that do not work on my car. As i was driving home my dashboard lit up with a light in the upper right hand corner. I called the dealership and told them what was on the dash. The first ******** told me he could walk us through it when we got home because it was through the radio. When we called back the ******** we spoke with the 2nd time told us no we would have to bring it back to be recalibrated. So we took yet another trip to Springfield and dropped off the car. We got text messages saying they couldn't fix the problem that was caused by the tires they put on my car but it wouldn't hurt the car to drive it like that. I have a brand new car and I don't want to drive around with dashboard lights on. I also can't use my cruise control, my ACC, and my speedometer reads about 6-7mph over what i am actually running.I do have additional messages between myself and the dealership. My pictures i have are more than the 5mb limit.

  

  Business Response

  Date: 02/07/2025

  I have reviewed the details of your complaint regarding your recent visit.  I have listened to the phone calls and spoken to the staff that assisted you prior to and during the time your vehicle was here for service.  We certainly hate to hear that you are experiencing these issues. However,  these issues are unfortunately a result of the modifications from the manufactures' specifications that were made to the vehicle prior to you bringing it to us. By changing from the factory tire and wheel size it has led to these malfunction warning lights coming on. We were simply trying to help do what you had asked for.  With that being said, we are willing to try and assist you with this issue and see if there is an alternative or a solution to the problem.  We will contact you next week to discuss options and see if we can come to a resolution.

  Regards, 

  ****** *********

  Service Director

  Corwin Dodge of Springfield

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle from **** and **** at Corwin in December. A few days after purchase, the car was leaking about a half quart oil per day. I took it back to the dealership and they stated that another local dealer (***) had serviced the car and replaced the gaskets prior to me buying. This was never told to me prior to purchase. The used car manager said they would fix the issue and that *** would be paying for it. They took the car in for repair at Corwin. I left and immediately contacted *** of Springfield. They (***) stated they had never repaired or done any maintenance on the vehicle in question. This was a lie from **** and **** at Corwin. A few days goes by over Christmas and I get a call saying the car was ready. We go to pick it up in the rain. Upon arrival I get in the car and hit the interstate, both windshield wipers flew off. Not one but both. I took the car and had the wipers repaired. The repair tech stated someone had manually bent both arms so they would fly off when turned on. After a few days of letting the car sit once I received it back, it is still leaking a massive amount of oil and it now has a knock! Replacing the gaskets on a vehicle is a big repair. This should have been told to me prior to purchase or I would have never bought the car. *** does not have any service records for this vehicle. I want this car repaired the correct way. I have tried working with the dealership but they are now rude and don't seem to want to deal with it. This is my last resort for litigation. Fix the car and do not lie to me!

  

  Business Response

  Date: 01/20/2025

  After learning there was an oil leak issue, we brought the *** back in to take a look.  We discovered there was an additional oil leak unrelated to the original repair. We made the appropriate repairs and gave the car back to *******, at no additional charge.  The customer has again raised concerns regarding an oil leak and a knock in the motor.  We have re-inspected the vehicle again.  We found that the oil pan does have a seep which unfortunately is normal for a 2015 *** with ****** miles and the knocking sound comes from the belt, not an internal malfunction. The customer knowingly bought a used vehicle AS-IS with no additional mechanical coverage and signed all paperwork stating this to be true (see attachment).  Any and all additional repairs have been made in good faith and considered to be above and beyond the agreement of the original purchase.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Car was used by dealer for personal use while it was waiting on parts. All of the parts I paid for werent installed. Stains left inside car after repair. Items in car were damaged. Oil spilled in engine bay causing smoke and odor. Rear quarter panel has a small dent now. Original problem isnt completely resolved. Power top is jerky and makes popping noise.

  

  Business Response

  Date: 12/18/2024

  *****,  We are disappointed to hear that your recent visit was unsatisfactory. I was able to review the video footage of your vehicle while it was in our possession and found that vehicle stayed parked inside the shop the entire time while waiting on parts to arrive, due to the fact the sunroof wouldn't close. Once the parts arrived,  the vehicle was taken to a shop that specializes in sunroof installations due to the nature of that repair process being outside of our area of expertise. We are happy to have your vehicle and engine cleaned of any stains or spillage that may have occurred during the repair process.  We would also credit or refund the cost of your oil change for the inconvenience.  I was unable to verify thru viewing  the surveillance footage where your vehicle could have been dented while in our shop, but nonetheless I can have a dent specialist inspect/repair the dent to your quarter panel as an act of goodwill. As for the problems your still experiencing with the power top, the workmanship and part both come with 2 year/24,000 mile warranty.  We would just need to schedule a time to look at the issue your having with it.  Please feel to contact me at your convenience. 

   Regards, 

    ****** Cryderman 

    Service Director

    Corwin Dodge of Springfield

  Customer Answer

  Date: 12/26/2024

  I never received any messages from the dealer 

  

  Business Response

  Date: 01/03/2025

  Sorry for the confusion, I wrote in my original response that you could contact me at your convenience.  I am happy to contact you if you prefer, on a day or time that is convenient for you as early as Monday the 6th.  I will leave my contact information below in case you choose to reach out to me or miss my call.

  Regards, 

  ****** *********

  *******************************************************************

  ********************

  Service Director

  Corwin Dodge of Springfield

  ***************************

  Springfield, MO. 65803

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a VW atlas in August 8th within one day I noticed several issues with the car purchase price being almost 37k for a 2022 ** with 50 k miles which is a new car price for higher miles. They refused to negotiate on sales prices not even $500 or $100 I was sold the car under the impression it was under manufacturer warranty. It has no warranty I had to purchase a warranty for 4 k. They agreed to service the vehicle in attempt to fix the issues I had so I agreed. Spend a day at the car lot an entire day from 9 am to 3 pm while only one of those issues were resolved which was shaky roters. I let the Let the sales man know that the issues were not resolved as he followed up to ensure quality an he said he cant do anything about it. I requested to speak to a manager the managers name was **** an he said he will schedule to fix the vehicle at another location a provide a rental. **** promised he will call me back to get that scheduled. After a week I never got a call so I contacted the dealer and they will not return my calls or return messages resolve the issue. They also gave a 2 month temp Tag not by my request as after 30 days there is an additional fee charged by the ***. The brakes have something wrong an they charged a dealership fee for new specific breaks, my remote start doesnt work, heated seats in passenger seats dont work I specifically told the salesman I wanted these extras for my kids. the windshield has several chips they said they could seal an did not do so. The passenger rear view mirror shakes making it hard to view traffic behind. They also ran my credit several times after I had a prequalification upon walking in. it was a terrible experience and still is almost 2 months later. This salesman knew I had been hit in an auto accident suffering from injuries as is an I feel taken advantage of.

  

  Business Response

  Date: 09/27/2024

  We have contacted Mr. ******** and reached an agreement to repair his concerns.  We are replacing the windshield and addressing the mirror issue.  As for the remote start, the vehicle was low on fuel which caused it to not start.  The heated seats did not work because the vehicle was in parent control mode.  Both issues have been addressed and are working.

  Customer Answer

  Date: 09/30/2024

  Wanted to reach out and close as resolved please. 

  Customer Answer

  Date: 11/04/2024

  Purchased a VW atlas August 8th 2024 was sold the car as if it had a manufacturer warranty it did not. The brakes make an extremely loud whine when in reverse they offered to repair gave me a loaner for weeks said they corrected the issue a repaired it is still occurring. The car dies the check engine light goes on and off since Ive had this vehicle. No one wants to offer any assistance with this an I have been complaining about it with no offer other than trade it in. I told them no one will offer a great value with that light on. I took it to another dealer to get a trade-in value and was offered $28,500. Corwin has charged me $41,000 total and Would not offer to take any money off when I tried to negotiate sales price. There were also several chips in the windshield. I asked them to fix them and they agreed that they would put in a new windshield they put in a very thin cheap windshield. Nothing like what was originally in the car. So now I have A car that does not function and a $41,000 debt. I have requested that they buy this car back from me for a reasonable amount based on what they sold it to me at and they denied to assist have been trying to get help from them for almost three months with little to no resolution.

  

  Business Response

  Date: 11/12/2024

  We made all the repairs requested by the customer. Nobody took advantage of anyone nor did we force them to purchase a vehicle.   We sold them a vehicle at market price, which the customer agreed to purchase.  Unfortunately, we cannot control the future values of vehicles, they are dictated by the market.  We will not be buying the vehicle back.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 Jeep Grand Cherokee on Aug 08, 2024.I was placed in a rush, sitting in the dealership for nearly 5 hours. I was told the vehicle would be $14,000 plus $300 for data dots. I was told that my $3100 downpayment would be for this plus a warranty. The loan amount came to $16000.Within two weeks of use, the thermostat blew and I had to wait a week to take the vehicle in. At this time, there was also a squealing from the brakes. The thermostat was replaced but the brakes were not addressed.I brought the vehicle in again, 3 weeks later, for the brakes. I was informed there was a problem with the vehicle prior to my ownership which was not disclosed.I was told over the phone that the brakes needed replaced and so did the engine mounts. I was told that my warranty had a $500 deductible and that the cost for this visit would be $526. When I arrived. They charged me $1100. I would have have approved the whole job had they told me this was the cost.20 hours after being in their care, my wife and I nearly died when the power steering went out on a road trip. Had she been driving, we would have hit oncoming traffic.I was informed that the vehicle was in good working order and passed a 140 point inspection. The vehicle has been the the shop or immobile for half of the time of my use.When I purchased the vehicle, I was told that all certified vehicles come with a 90 day warranty for issues not caused by an accident. Because of this, I did not purchase a more extensive warranty. I have since been informed that there is no such 90 day warranty.I feel I was abused due to my disability from the military.

  

  Business Response

  Date: 09/06/2024

  Upon reviewing all documents related to the purchase, we have found that the vehicle did go through our normal 125 point inspection and during that inspection, we did replace the front brakes. It was not sold as a certified vehicle due to it being out of the maximum allowable miles for certification.  There was nothing stating otherwise. ********** did purchase an extended service contract which did cover his motor mount issue. We are unaware of any repairs needed regarding the power steering not working properly.  We don't feel as though ********** should pay for a repair that was already done in our shop, so we are going to refund him the cost of the brake repair which comes to $657.98.  As far as abusing ********** due to his disability from the military, we have many military veterans in different positions in our company and would never take advantage somebody with a disability, especially someone with a military background.

• Initial Complaint

  Date:08/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle , this monthly price was a bit steeper than I was originally told but it is what it is. However I am not originally from Missouri and have never bought a car here and was unaware that registration, taxes , etc was not included in sale from a legitimate car lot. When I found out after the the fact I contacted them to return vehicle because I know there was no way to afford 700 dollar payment along with a 1700 dollar tax and registration fee. My wife spoke with John “ rooster “ Tinsley and was told that they already got paid so they didn’t care what we did and it was our problem. This company should be heavily investigated and as far as Mr. Tinsley himself he should be fired. I even asked to see if we can lower monthly price by 100 or so and was told it would be looked at and yes I never heard a word back. I now see why out of 5 stars this place only has a 1.75. I have also contacted capital one who financed vehicle and told them what was pulled.

  Customer Answer

  Date: 08/23/2024

  This dealer has been deceptive and shady since day one. They knew for a fact that it was their responsibility to inform me under new Missouri law that registration and taxes could be added to contract and failed to do so. There is no way I can afford to pay over 2000 dollars for something they should have been honest about. They can redo contract and include it into contract and I know this because I have had vehicle contract redone ( that time was at the dealers request ) . This dealership needs to step up and do whats right or face legal fraud charges. Their biggest mistake was I had a witness with me that we were never given that option and even had my phone recording as I dont trust dealers for this exact reason.

  

  Business Response

  Date: 08/26/2024

  Although we admit no fault and did nothing wrong regarding ******************** purchase, we have agreed to pay him $800 in good faith, as requested.  Unfortunately, **************** has not reciprocated the good faith as he continues to post negative comments on multiple platforms concerning the dealership.  

  Customer Answer

  Date: 08/27/2024

  Complaint: 22081464
  
  I have reviewed the business' response and am rejecting it because: they have kept lying and denying any wrong. I have also put in a full detailed complaint to the
  States ******************************** When this dealership does what they should have done which is include taxes into deal then this will be done. Until then I will proceed to take every legal measure I can against them. They have a very low customer satisfaction rate and you would think that that would tell them to do better but apparently not.  Even with the 800 back ( which is money I put towards car so dont let them make it sound like it was done out of kindness ) they we not on the level as they insured to have not signed the checked which caused a delay. They have some of the MOST SHADY business practices. 
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb of 24 I took my car, a 2015 Dodge Dart, into Corwin to see about a repair that I thought was covered by a recall, as the same issue had happened before. The shift link cable has issues, and that was clearly what was wrong. When they looked at it, it turns out the repair was needed on the shifter side of the cable,not the transmission side., which was not covered. While inspecting the issue, the tech lost a piece of the cable, the bushing that would attach the cable to the shifter. I was told that they could fix the issue for $1400, which i do not have. At the time i came in, it was a relatively minor issue, i could reach under the console and place the cable on the pin, and could shift with ease. Now, I was stuck. I did research and figured out how to pop the hood and manually turn the shifter. I left, irate but late for work. On my way, it became very clear that this was dangerous, relying on having my parking brake engaged, jumping out while the car is in Drive, and standing in front of it to shift every time i needed to reverse, drive or park. I ended up in a parking lot and called them. After complaining, they towed it back and said theyd see what they could do for a fix. They brought my car back and the shift cable was poking up through where my console used to be, and i could manually pull and push the cable to shift. The cable was bent and i could tell it wouldnt last long. I find out later a $20 bushing kit could have fixed my problem, and now my cable is broke due to being stretched and bent in a manner it wasnt designed for. I have asked them for help, and was told by service that they couldnt do anything as it was wear and tear. My argument is that they not only lied about the whole cable needing replaced, but they lost the bushing while inspecting it. If you damage a part while working on it, it seems obvious that you should at the very least replace it. Have used the dealership for service for 2 preowned vehicles and I am shocked they accept it.

  

  Business Response

  Date: 07/17/2024

  **********************,   We certainly understand the frustrations of having mechanical issues with your vehicle.  We sympathize and wish there was another way to properly fix your vehicle under recall or warranty.  I have attached a copy of the repair order where you requested us to inspect your vehicles shifter issue for it possibly being related to the V34 recall issued by Dodge in December of 2020.  However, after performing the inspection per your request we determined that the recall had already been completed(July of 2021) and was unrelated to the recall procedure. The cause of failure was the shifter cable itself located inside the floor console assembly. We recommended the proper repair procedure per the  manufactures'  operation and safety guidelines, which is to replace the cable assembly. We did not charge you for any fees for this  inspection.  We documented your declining of the repairs and advised on the repair order that it was a hazard to operate.. Corwin can not be responsible for the manner in which this shifter cable was modified and fabricated  to function outside of its intended use.  At this time, our original offer stands.  If you wish to supply a functioning shifter cable assembly we will install at no charge for you.  If you believe this be a manufactures issue related to the recall please feel free to contact Dodge's **************** Hotline at **************. 

   

  Regards,  

  *******************************

  Service Director 

  Corwin Dodge

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 we purchased a Jeep Grand Cherokee L from Corwin within the first week I noticed the electronic in the entertainment center was glitchy ( phone not connecting properly, screen freezing up, and restarting a lot). We took it back to the car lot and told them about it and they looked at it for just a couple mins and told me if it freezes up just turn it off and restart it. Well that doesnt really work while youre driving down the road. Well the problem continues and we took it back several times and they keep saying that there is a software update coming. I took it back again last week because the problem continues to happen more frequently. They said look you are not going get your way about this we are not going to replace it or fix it. Our hands are tied. I cant understand why a brand new vehicle (that was not cheap) and still under bumper to bumper Warranty cannot and will not be fixed. Basically they are telling me **** it up and just put up with it. We have done some research on this problem and it seems to be a widespread issue that Jeep and Uconnect know about. When we went shopping for a new vehicle my husband lobbied for the ************* and I only wanted the American made Jeep that we could depend on and have local service esp a new car with a warranty. Since dealing with Corwin I am sorry I made that mistake.

  

  Business Response

  Date: 07/09/2024

  We certainly understand the frustration that is caused by  having issues with your vehicle, especially a brand new one.  Here at Corwin we try to resolve these issues to the best of our ability.  As a Jeep Dealership we are authorized to perform warranty repairs under the Manufactures' guidelines and policies.  I have reviewed the vehicle history and the technical information involving the issue you are experiencing, and here is what I have found.  Yes, this is a known Jeep Uconnect/Radio issue. Jeep issued a Technical Publication in late May of this year for dealers to use as a guide in troubleshooting these issues. I have attached this publication as well as a copy of the repair order for your vehicle to my response.  In this bulletin it describes the issues that customers may be experiencing as well as the steps dealers are to follow.  We were able to verify your issue, so we followed step 2 and performed a factory reset of the Radio/Entertainment Telematics Module. We also verified that your vehicle has the latest software version. The bulletin specifically states that the Radio or the Display are NOT to be replaced because the replacements have the same level of software in them. Meaning, they have the same problems with the replacement Radios as you are experiencing with your current system.   This publication states that the 'fix' will be an over the air update thru the vehicles satellite antenna  in the 3rd quarter of 2024.  I will continue follow this situation and watch for additional information from Jeep regarding this issue.  If the replacement radio with the non-corrupt software is available sooner then the over the air update is set to release, we will gladly replace it versus waiting for the update to your current radio.  Please feel free to contact me if you have any questions, or if you would like to speak to a representative of Jeep on this matter involving their product you may reach them at **************.

  Regards, 

  *******************************

  Service Director 

  Corwin Dodge of Springfield