Complaints

This profile includes complaints for Corwin Dodge Jeep Ram of Springfield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corwin Dodge Jeep Ram of Springfield

  3306 E Kearney St Springfield, MO 65803-5013

  
• 

  Corwin Dodge Jeep Ram of Springfield

  1025 W Sunshine St Springfield, MO 65807-2445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location that I purchased my vehicle from was Corwin Chrysler Dodge and Jeep Ram of Springfield Mo. Telephone #************. I purchased a 2023 Challenger SXT. So, it ran perfectly until I hit 600 miles. **** when I would hit the breaks then I would hear a thud or sound. I have taken the car back to the dealer ship and they do not know what the problem is but they continue to throw parts at it. The first two times they had the vehicle for a day and then the third time they had it for a little over a week. I purchased this vehicle three months a ago and at this point I do not feel safe with my family being in the car. At this point I am assuming it is a safety issue since I can not get a straight answer out of them. I want my car fixed or replaced I purchased this car brand new I should have to be dealing with this.

  

  Business Response

  Date: 11/20/2023

  We certainly understand the frustration that having an issue with a new vehicle can cause.  We are more than happy to take another look at the vehicle to try and figure out what is causing the noise.  I will have someone from service reach out to schedule a time to have the vehicle brought back into the *******************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2017 Ford F-150 3 days ago it was as is but they knew that it had an oil leak and they tried to diagnose it for free they lied to us they told us that they test drove it which they did not cuz we had photos of the mileage they kept telling us that they wouldn't fix it because it needed special tools and come to find out that's probably not even the issue and it does not need special tools they will refuse to give us a phone number to a general manager we just don't know what to do at this point I know it was sold as is and they did diagnose it for free for us but they tell you one thing and then put it on paper different diagnosis on the truck than what they tell you in person I told you you test drive it and I never test drove it and we have proof of that we would like them to waive the cost of Labor and us just pay for the part

  

  Business Response

  Date: 05/31/2023

  We have spoken with Mr. **** and have agreed to repair the oil leak at no cost to him.  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 I purchased a set of 4 tires for my 2020 Ram Rebel 1500 4x4. **** was my Service Advisor and assisted me with ordering the tires, scheduling installation and accepting payment. I chose the specific tires, BFGoodrich All-Terrain T/A as they came stock on a Jeep I also own and drive and I like the performance they offer. When we ordered the tires with ****, he told us that the dealership is happy to have the tire business as we had been shopping at other tire-only stores, even Sam’s club. He mentioned the advantages of having ****** do the work, being the Ram dealer in Springfield. When we picked the truck up after installation, my wife noted that there was some vibration on the way home. I drove the vehicle and noted the same vibration. We mentioned it in a reply to **** via text message but it was unanswered a week after install. Fast forward to April 2023. We took the truck in to have the tires rotated and balanced which was thought it would cure the vibration. **** contacted us that day and said they need to keep the truck a few days and that the tires were not balanced. Three days went by and we needed transportation so we asked if we could have the truck back and they ok’d that. Now, four weeks later, the warranty claim for a defective tire was denied because ****** is not a dealer for BFGoodrich. Alan, the Service Drive Manager attempted some other claims ideas but all have failed. At our last conversation he suggested contacting a couple of other tire shops in town to have them file a warranty claim for the defective tire. I contacted one so far, and have been told the selling dealer needs to warranty them (******). I called Alan back again and shared this news with him and he compared my situation to a tv bought from Walmart, if it’s broken do not return it to the store you bought it from. I made him aware that I would have to further escalate the situation which is why I’m writing BBB today.

  

  Business Response

  Date: 05/26/2023

  Our dealership has attempted to assist in this matter to the best of our ability.  We took the  proper measures to insure that it was not a workmanship error and that issue with the tire could not be resolved here internally by a balancing or adjustment.  In this situation, BF Goodrich  is the manufacture of the product and their warranty process is to ship the suspected defective tire to them for inspection and warranty decision.  After inspection, if determined to be a warrantable issue they will reimburse the customer for the defective tire.  As stated in the warranty disclaimer on every  repair order, "The only warranties on parts and accessories or repairs are those which may be offered by the vehicle manufacture or distributor and only such manufacture of distributor shall be liable for performance under such warranties".   ****** is happy to install a new tire for whatever the cost of the tire is  and charge no labor for doing so during the period of time that BF Goodrich is making a warranty decision on the suspected defective tire. Please let us know if we can assist any further.   

  Customer Answer

  Date: 06/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  ****** continues to shift their position on fulfilling their self-made obligations in this matter.  When the tires were sold to us, we were told they “stand behind the tires for the first year, any flats or issues come see us.”  Then when we first brought the truck in with the issues they kept the truck for three days and already had replacement tires ordered for us and were just waiting on the approval to install them from ********.  I was told that the tires wouldn’t balance and should be replaced.  Then the excuses switched to a new lie, the tires weren’t in stock and wouldn’t be available but they’d be ordering them soon (even though the supposedly already had them).  Then ******** rejected the warranty claim and they needed to go through BF Goodrich.  When that failed, I was offered a tire off the service manager’s truck so that I’d have something safe to drive on (apparently admitting that these are not safe).  Last, after leaving negative online reviews, I have a recorded voicemail from Hopper at ****** saying they’re going to reach out to me to schedule installation of a free tire at their expense to satisfy my complaint but they still need to order the tire (that same tire that supposedly had been ordered a few other times in their lies/story).  No one ever reached out to schedule installation of the free tire I was offered and now they’re telling the BBB that a tire will only be available at my expense.  Their story continues to change and is full of holes and lies.  
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 12/13/2023

  .

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck that I bought from Corwin ***** broke down again in January. They told me $1000 to fix. Then it was over $2000. So I talked to **** to trade truck for a car. they only had a ***** ******. Later, when I took the car to ****** **** to trade, I found out that the car had been in an accident according to ****** (no one told me), which dropped the value of the car. I wouldn't have traded the truck for the car if I had known.

  

  Business Response

  Date: 09/02/2022

  Every used vehicle we sell has a ****** available on line to view free of charge.  The customer simply has to click on the ****** to be viewed.  We do this to ensure transparency with our customers.  It is the customers responsibility to do the proper research when making any purchase.  We are not required to show every customer a ****** and would not intentionally mislead anyone, especially someone who has bought multiple vehicles from us.  The salesperson, **** ****** has spoken to ******.  She stated that there is nothing wrong with the vehicle, she just hates *****'s.  

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  
  
  I am rejecting this  :because .**** told me it was only minor damage the front bumper cover the car fax shows minor to moderate damage shows the front and passenger side front damage. **** also said he did not know about any damage or if he even did a car fax on this car. nobody will take this car in as a trade or anything because the car fax. i also told **** about some shifting issues going on with the transmission. the problem is not just its a *****. its the way everything happened the day i brought my truck  in that day when i called the service dept. told them the truck would not start again it was doing the same thing it did the day after i bought it from you guys in 2019 they said it would be 1000.00 i begged and borrowed to get that together. get the truck there they had not even looked at it and said it was going to be at least 2000.00 i had no way to come up with that. i cant be without a vehicle because my health and my husband medical needs. i talked to **** he said he would see what he could do. the next day we talked  the only car we could trade the truck for was this impala. i told **** i dont like ***** so if they get something else let me know. i found a ***** ******* at there ford dealership they wanted 9991.00 for thats when i found out this impala was in an accident. and its value is only 6000.00 to 8000.00. i know you guys got alot more out of my truck . 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/09/2022

  What took place concerning the truck being repaired in service is an unfortunate set of circumstances but has no bearing on the current complaint.  It does not change the fact that we make all carfaxes available for anyone to see free of charge.  The value of the vehicle is more affected by the make, model, year and miles on the vehicle.  The vehicle in question is a **** ********* ****** with over 80,000 miles.  The vehicle was sold for $10,400 8 months ago and getting a value of $6,000 to $8,000 is a more than a fair value because vehicles do depreciate, especially in the first 6 months of ownership. 

  Customer Answer

  Date: 09/09/2022

  Complaint: ********
  
  
  
  I am rejecting this response because :nobody wants to do anything with this car. plus it has something wrong in the transmission that was going on before i got it 

  . when **** picked us up we felt it but **** said it was him the way he was driving it. i took it in to a shop they said it may do it when its cold. the day i went to bbb thats 10 miles from my house and then i drove it home when i drove it out to ****** **** that was plenty of time to be warmed up but it still doing it. thats why i said i want a fair trade or the 10400  and i ll find my own car .

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Customer Answer

  Date: 09/13/2022

  09/21/2022: I have hired a lawyer to handle this dispute in court.
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incompetent and dishonest.
  
  This is why dealers get bad reputation. We took our ***** ******** to Corwin Jeep to have a module programmed. They had the vehicle for approximately 1 month. Due to the high cost of this module at over $3,200, we chose to supply the dealer a used module.
  
  We were originally quoted $165 for the programming. A week in, Corwin requested to remove the bumper to gain access to the module for $850 we accepted and had not heard since. Finally coming close to a month long repair, we reached out to Corwin and was told that the technician wasn’t able to program the module and that the only option was the $3,200 new module, we declined and later took the vehicle to *** ***** **** to get it programmed.
  
  Using the same module we supplied Corwin, Corwin charged us $850 and still not able to finish the job unless we spend $3,200 on a new module. Whereas *** ***** **** was able to get my vehicle in and out within 30 minutes and that it only costed $75. We were told the bumper does NOT need to be removed to install/reinstall this module, that Corwin had charged us $850.
  
  ****** ****** was our service advisor at Corwin. He had asked us to keep him informed of the outcome. Afterwards I had a visit with ** ****** to tell him of the outcome. He then asked a gentleman under the name of ****, whom I was perceived to be a manager, had stopped by and told me that there is nothing he could assist. No apology. No empathy. Awful experience nonetheless.

  

  Business Response

  Date: 09/02/2022

  The consumer brought us this vehicle on two occasions requesting that we program/calibrate the  used/salvage modules that they supplied.  After being unable to get the first  used/salvage components to calibrate, we advised to replace with known good parts(new) .  They declined to do so, picking the vehicle up to return it back a second time over a month later with the same request of programming a used/salvage module.  Our request to remove the bumper, to further inspect was approved by he consumer This resulted in us finding a damaged bracket, and repairing the bent mounting bracket, but still using a used/salvage module that wouldn't calibrate.  We feel our time, efforts, recommendations and charges are all justified as they were derived from the manufacture of the vehicle. We are happy that the consumer was ultimately able to get their issue resolved  by using used/salvage parts.