Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
• 

  Wilhoit Properties, Inc

  1730 E Republic Rd Ste F Springfield, MO 65804-6519

• 

  Wilhoit Properties, Inc

  291 Alabaster Dr Dothan, AL 36301-9169

• 

  Wilhoit Properties, Inc

  2501 Ashton Pl El Reno, OK 73036-2502

• 

  Wilhoit Properties, Inc

  230 Atascocita Rd Humble, TX 77396-3570

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January ******* I turned in my application with and 200$ deposit and also $10 application fee. Its March ****** I still havent heard anything back yet from them.I have called over ******************************************************************************************************************************************************************************* return call at this point I just want my money back the whole $210 since its now going on 2 months and no yet results This in reference to *************** Apartments located in *********** Al Im having to keep using my gas to go back and fourth just to try to get results to get no result.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out and bringing this matter to our attention. First and foremost, we sincerely apologize for the inconvenience, frustration, and lack of communication you have experienced during this application process.
  We understand that you submitted your application along with the $200 deposit and $10 application fee on January 30, 2025, and that since then, you have not received any updates despite multiple calls, voicemails, emails, and even in-person visits. Please know that your concerns are valid, and we regret any stress or inconvenience this has caused you.
  After looking into the cause, it was determined that your file was over income and therefore did not qualify to live at a Section ********************************************************************* a timely manner. 
  Again, we truly apologize for the inconvenience and appreciate your patience as we resolved this. 
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking my trash to the dumpsters when some kids on the property that do not live there started yelling profanities at me and my son. I tried calling *********** police who wouldnt even file a report . I was told to talk to my landlord . So Monday morning I talked to my landlord and she said I needed a police report. I told her they wouldnt file one. So I had the police come back out and they said the property manager can ban whoever she wants. She started making excuses she didnt know who the kids were and they dont live there. But they came out of my neighbors apartment . She refused to ban the guests even though we knew what apartment they were coming from. The corporate office refuses to call me back . They refuse to keep people safe here

  

  Business Response

  Date: 03/06/2025

  The Flats at ********* takes all resident complaints seriously and carefully considers all actions within legal parameters. However, while we strive to ****** a safe and comfortable community, we are not in a position to guarantee individual safety.
  In this particular situation, as it involves minors and differing accounts of events, we must adhere to privacy laws and cannot disclose any actions taken regarding other residents. Additionally, without the direct involvement and support of the local police department, our ability to take measures such as banning individuals is limited.
  Please know that we remain committed to addressing resident concerns and encourage you to reach out to the Property Manager or the corporate office should anything else be of concern. 

  Customer Answer

  Date: 03/07/2025

  Complaint: 23013253
  
  I have reviewed the business' response and am rejecting it because:
  
  The property manager said she could not even make a note of the event bc I needed to make a police report. I called the police in which they said this was not considered harassment because it was not done through writing or text. I wanted record of the event in case any further events happen or anything more serious happens. I was told the minors do not even live on the property but that she was unwilling to ban them. Yelling oh look white people is racist and derogatory. Yelling hey b**** is not only demeaning but makes me feel threatened . Then yelling is that quesos mom is demeaning as well. As a single mother on the property when youre unwilling to take a complaint nor make note of the incident nor ban the minors that dont reside here no youre not taking any steps to keep your residents safe. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to do is peacefully part ways. I put in my 30 day notice, cleaned my apartment,( I did a walk through with the leasing agent (recorded) she spotted a light that was out and said that she would charge me $5, it's a light that I could not reach. When we got back to the office ****** told ******* that she could not do move out paperwork until tomorrow. Understood, because that is when my lease ends. Even though I was not satisfied with being charged for a light, I left. I chose not to surrender my keys until tomorrow. I call back and tell ****** that since it's technically still my apartment that I would put a new light in and get ALL of my deposit back. My lease is UP on January 31st, 2025. I even had them put in writing that I came today and she stated in the email that we could finalize it. I will forward the email to you. ****** tells me she will not be able to give me move out papers on Friday because she doesn't want to spend all of her time doing move outs. She says she has 4 to do and I had to wait and she wasn't going to rush and do the moveout in a timely manner.

  

  Business Response

  Date: 02/07/2025

  To Whom It May Concern: 
  The move out paperwork was completed on Monday, February 3, 2025. The apartment unit was left in good, clean condition, and the deposit will be refunded and sent to the forwarding address provided. 
  
  Thank You 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During July 2024, I Dent Teen ****** traveled to Bolivar Homes on several occasions to continuously drop documents off for a house that I applied for. I gave the manager whose name is ********* ***** all documentation that was requested. Ms. ********* made a copy of every piece of paper that I gave her. I did not hide or neglect to give her anything that she or the corporate office asked for. on August 5, 2024, I received a call from Ms. ********** and she stated that I was approved for the house and that we could come and sign the paperwork. We did just that. On August 5, 2024, A deposit and prorated rent was paid for $780.00. I was given a copy of the lease (a legally binding document as they said and the keys after We looked in the house). I have been in this house since August 45, 2024, without hearing a single word about anything else. While at the grocery store on December 13, 2024, I received a call from Ms. ********** she asked me to stop by the office because I would need to vacate, and she was upset per her words. I stopped at the office after leaving Kroger's, she asked me to sign for the letter that stated that I had 30 days to vacate the premises due to being overqualified based on income. I informed her at that moment, that there was an issue. I asked how and why I was just being told this when I gave every piece of documentation to her in July of 2024. I asked her how this company could approve me for the rental house and then came back and said I was overqualified when they had all the information. Something is not right with this situation. Why wouldn't I have been overqualified to get the house in the beginning? She informed me that an audit was done on this house and these were the findings. How can these be the findings when I gave her everything? That same day, December 13, 2024, I called the corporate and the lady named ***** **** stated something different than *********. Somebody is lying somewhere; it's the winter and holiday season. Answers

  Customer Answer

  Date: 12/31/2024

  I spoke with Ms. ********* on Dec.30, 2024, I informed her of the information that ***** **** told me and she stated that it was wrong. I also asked her why did I need to pay rent for January 2025 when they were putting me out. I have lit out close to $5000 with the security fee of $300 plus a $25 application fee. I need clarification on how can you approve me and turn around and evict me especially when I have the manager all the information needed. Something is not right. You had me to sign a legal binding document and now you wish to evict me based on what. Also the lease does not provide me with information that was send to the corporate office. It does not show the breakdown of my income

  

  Business Response

  Date: 01/06/2025

  ************* operates under *** Tax Code Section 42. In saying that our community operates under these guidelines as detailed in the Compliance Manual and HUD Handbook ******. In accordance with these policies all applicants(s) must adhere to the certification of income and assets of the *** Section 42.-********** Housing Credit Manual.
  Ms. ******* file was recently pulled during a random audit per the code listed above. When the file was audited, it was found that not only was Ms. ****** receiving a monthly distribution from PERS, but she also received a COLA payout in the amount of $3123.00. This payout of $3123.00 put Ms. ****** over the allowable income per the *** Tax Code Section 42.
  While we are very sympathetic to Ms. ******* situation, we are bound to uphold the rules and regulations of the *** Tax Code Section 42. Ms. ****** has been given a legal notice to move no later than January 31, 2025. 

  Customer Answer

  Date: 01/08/2025

  Complaint: 22749298
  
  I have reviewed the business' response and am rejecting it because:
  They are not explaining how or why I was approved for the house in the first place. Especially when they received all the information on my income upfront when I applied. I'm not oblivious to how tax credit work, but I am owed an explanation of this unscrupulous behavior and action taken against me. Why are you denying explaining what you did? Did you all false fly documentation? Because all my documentation was turned in on that day. Everything as it pertained to all of my income.

  I need a better explanation than this.

  
  
  
  Sincerely,
  
  Dent Teen ******

  

  Business Response

  Date: 01/16/2025

  As previously mentioned, ************* operates under IRS Tax Code 42 and is bound by its guidelines. During an audit, the **** payout was identified, which unfortunately disqualifies this household from meeting the required qualifications. As a result, the household must vacate the property by January 31, 2025.

  
  Additionally, it has come to our attention that Ms. **** filed this complaint under the category of "Repair Issue." However, this matter does not pertain to any repair concerns.

  Customer Answer

  Date: 01/16/2025

  Complaint: 22749298
  
  I have reviewed the business' response and am rejecting it because:
  
  You are neglecting to answer the question. You know this isnt about a repair issue.  
  
  I want my money returned because this is fraudulent. 
  
  Sincerely,
  Ms. ******
  **** Teen ******

  Customer Answer

  Date: 01/17/2025

  They are evicting me and my grandchild and refuse to explain how or why I was approved for the house and signed a lease on Aug 5, ********************************************** I called and called and no one can explain anything. The manager knows what she did. I wanted explanations but now I just want my money back. I lost deposits from the other location we stayed at to move over here. I paid $300 for a security deposit plus $25 for an application fee. $790 in August of 2024 for prorated rent, plus four months at $896 per month. I want my money back for moving expenses and loss. I need my $5000 back. The manager knew what she was doing. We never received keys to the mail box, never received the drawers to the kitchen cabinets. She knew. Just give me my money and let me be because you all are wrong.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  clearly states in the lease that this property is federal grounds and that marijuana is illegal yet people are smoking in their Apartments and I am allergic to it it's ridiculous the manager puts notes on our doors stating it's grounds for eviction and talking about doing an inspection that's not going to do anything because people just hide their stuff like they always do every time she tries to do an inspection and she says we just can't walk in anybody's apartment without knowing which one you can clearly smell it when you walk through the walkways of the buildings I don't wanna lose my apartment I've been here for 2 going on 3 years I have a right to feel comfortable in my home it's getting worse as it gets colder people are going from smoking it outside to smoking it inside the apartment with the windows closed it's going through the vents I'm not the only tenant having issues with that in their building I feel people arent being told when they are applying for an apartment its illegal to smoke marijuana or have marijuana on this property it's the same with the noise ordinance they wait after hours the exact time of the ordinance to be loud I got assaulted by a tenant that used to live at the apartments for asking them to please stop the smoking in their apartment I refuse to freeze because of them smoking in their apartment I shouldn't have to close my vents in my apartment how am I supposed to keep warm I can't even keep my place smelling fresh because of the marijuana smoke that comes down from the vents it does no good no matter what it causes my lips,throat and face to swell when I moved into this apartment there were no marijuana smokers in my building but now they're just letting everybody move in without telling them what's included in the lease I blame management because they are supposed to address those things when a person is applying for an apartment not trying to cause any trouble really needs to be done us bottom Apartments are suffering .

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  Thank you for reaching out and sharing your concerns with us. We understand that this situation is causing you discomfort and appreciate the opportunity to address your concerns. Please know that we genuinely sympathize with the hardship this has caused you, and we take your health and well-being seriously.
  As your landlord, we are committed to ensuring that all residents have a safe and comfortable living environment. We have made every effort, within the legal parameters available to us, to address your concerns. However, as outlined in your lease agreement, we are required to provide notice of any inspections, and we are unable to discuss specific individuals or issues related to other residents due to privacy laws and policies. We must also abide by these policies when addressing any potential lease violations.
  While we cannot intervene directly in matters outside of our control, we do encourage you to contact the local authorities if you believe any unlawful activity, including any potential criminal conduct, is taking place. Should you feel personally threatened or unsafe, we recommend contacting the police or sheriff's department for further assistance, as they are best equipped to address such situations. As landlords, we do not have the authority to act as law enforcement and cannot resolve issues beyond the scope of the lease and community rules.

  As far as qualification goes, each resident is given the same lease and addendums that state our policies. 

  Please know that we value your tenancy and are committed to resolving issues in accordance with the law and our lease agreement. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out.
  

  Customer Answer

  Date: 01/04/2025

  Complaint: 22728199
  
  I have reviewed the business' response and am rejecting it because: I am allergic to marijuana it swells my throw my eyes and my lips but I guess it's going to have to take someone that has a worse allergy to marijuana than me to move in here and most likely end up dying for true action to Be done I understand what they said but at the same time this is no joke and like I have told the manager of course people are going to lie and say they're not smoking in their apartment and they're going to hide it during inspection it's common sense but she believes that they are telling her the truth because she sticks with it so at this point I am just tired
  
  
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 01/06/2025

  In response to the rejected response, we would like to reiterate the following that was noted in the previous response:

  We understand that this situation is causing you discomfort and appreciate the opportunity to address your concerns. Please know that we genuinely sympathize with the hardship this has caused you, and we take your health and well-being seriously.
  As your landlord, we are committed to ensuring that all residents have a safe and comfortable living environment. We have made every effort, within the legal parameters available to us, to address your concerns. However, as outlined in your lease agreement, we are required to provide notice of any inspections, and we are unable to discuss specific individuals or issues related to other residents due to privacy laws and policies. We must also abide by these policies when addressing any potential lease violations.

  We do encourage you to contact the local authorities if you believe any unlawful activity, including any potential criminal conduct, is taking place. Should you feel personally threatened or unsafe, we recommend contacting the police or sheriff's department for further assistance, as they are best equipped to address such situations. As landlords, we do not have the authority to act as law enforcement and cannot resolve issues beyond the scope of the lease and community rules.
  

  We did address your most recent call to the office with a concern about a bothersome smell immediately. 

  Please know that we value your tenancy and are committed to resolving issues in accordance with the law and our lease agreement. However, if you are dissatisfied and considering vacating, please reach out to our office to discuss the policy for a 30-day notice to vacate. 

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid my rent Oct. 15 which was late i added the late fee i get off at 5:30 so of course i know the leasing office is closed. i put it in the drop box. i checked the online portal to see if they updated my payment, it wasnt so i called for two days straight no answer or returned calls. i come home tuesday Oct. 22 a notice on the door saying i have unpaid rent of 1347. so i went to the leasing office no help at all nobody knows anything . ****** the property manager very unprofessional she wouldnt even talk to me had ********* talking to me . they say its wasnt no money order in the drop box but it was i asked them to pull the cameras i have my receipts for the money order. Ive been very transparent with the leasing office about the issue. i had got a refund in process for the money order cause they dont reprint money orders . i talked to ************* customer service representative they told me it could take up to 30 days for the refund . i told ********* she told me long as i pay Nov rent im good. i go home friday i got a notice on the door saying 5 days to 2694 . ive very confused. Im still waiting on the refund for money order . i did everything that was asked of me .

  Customer Answer

  Date: 11/12/2024

  the first ******* receipt is for october rent. the other two photos is for nov rent 

  Customer Answer

  Date: 11/12/2024

  the first ******* receipt is for october rent. the other two photos is for nov rent 

  

  Business Response

  Date: 11/19/2024

  We are required to send a notice each month rent is not paid. These notices are auto generated for anyone with a balance. The system was not aware of a pending investigation. As of today, all monies on the account were paid therefore you will not receive any further notices unless rent is late again. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************************************ after speaking with the manger that was in the office. Her name was *****, she told me they had a 1bedroom available. When I got there she told me while I was feeling out an application that the 1 bedroom was gone and that she could get me into a 2bedroom, which was ****** more for security deposit equals to ******. After I got done with the application she said I would need a money order for ***** dollar application fee and a money order for ****** dollars to save the apartment. I told her I didnt want to put the deposit down unless I got to see the apartment. She said that she could show me an apartment at the time because they didnt have one to show. Then she said if I didnt pay the ****** that she would not be able to presses the application, she then explained to me that if I did not want the two bedroom apartment at any time, I could cancel my application and receive my $200 back because I did not get to see the apartment and that I had nothing to worry about. so I went to the store, got the money order for both amounts and gave them to her. This happened around August 20th 2024. About a week later ***** called me and had told me that my application was denied, I asked her why and she said it was due to my background check. I informed her that there was an expungement on this information. She said if I brought her the paperwork to prove this, then she would be able to send to corporate for an appeal on the application. The 2days later I gave her the proper paperwork to send. I had to drive to the office 3times to fix issues on the application per management. 6weeks later still no word if I was approved, my voucher expires in 30days so I called to inform management I wanted my deposit back like I was informed by their employee. I was told I couldnt have it back if I pull my app. I said dont pull it *******,tired to explain this to corporate, only to end up not getting my money back & corporate cancelled my application.

  

  Business Response

  Date: 11/07/2024

  On August 8th,2024, ****** ********** filled out an application at ************************************** in *********, **. At this time, per policy, her background check was conducted resulting in a failure due to criminal activity. Management let her know the result of the background at which time, Ms. ********** informed them that those charges had been expunged and provided management with the needed documentation to dispute the decision. On August 30th, 2024, we received approval from the 3rd party company used to run the background checks.
  Once the background check was approved, we notified Ms. ********** that we were able to move forward with her application at which time she paid her deposit to hold the unit during processing. During this process, Ms. ********** had come to the office to make corrections necessary to complete the application process. She had previously been informed that the process could take 4-6wks to complete.
  October 2, 2024,the corporate office received an email from Ms. ********** stating she wished to withdraw her application for tenancy. On October 3rd, she was informed by email and phone that she would not receive her deposit back if she canceled the application. We followed up by sending her the verbiage of the application she signed addressing cancelation policy. We did not hear from Ms. ********** again until October 24, 2024.
  
  
  On October 24, 2024, she reached out to the corporate office again via email stating she was replying to the email we sent on October ******. This email was letting her know we canceled her application per her request and that her deposit was forfeited. In Ms. ********** email dated October 24, she only stated she was trying to reach someone regarding the previous email. Management tried to reach Ms. ********** multiple times with no success.
  On October 29, 2024, Ms. ********** emailed the corporate office again, stating she did not wish to cancel her application. At this time, management was able to get ahold of her and inform her that it was too late, that her application had been cancelled per her instructions on October, 3, 2024. Ms. ********** was also informed she was welcome to reapply for tenancy if she chose. Ms. ********** once again emailed the corporate office stating she wished to continue her application. At that time, it was reiterated that she could reapply for tenancy.
  

  Customer Answer

  Date: 11/10/2024

  Complaint: 22502026
  
  I have reviewed the business' response and am rejecting it because:
  
  The statements from this company are not all accurate. I have proof that I paid the ****** down before the application was even sent to the office, the date on the money order for one. Also a witness who was with me at the time of me filling out the application and being told by manager ***** that i would have to pay the app fee and deposit in order for them to send my application to be processed. I told her i didnt want to do that without seeing the apartment first, she then told me that if for any reason i decide that i dont want the apartment then i would be able to get my ****** back but not the application fee which was *****. Also no one informed me of my application being approved only time someone called me was to tell me i had to go back to the office to redo my application which i went back 3 times. This company didnt even have someone permanently for this location at the time, so everytime i talked to someone it was always someone different! On top of all that when i called the first week of October, keep in mind my voucher expired in less then 30 days of the call i made, i told them i wanted my deposit back because for 1 it has taken to long and i had to go a different way. Thats when she told me that o your approved and the apartment just got done and i could come look at it! She also said that the manager was wrong in telling me i could get my deposit back! All i got was a sorry! So from August to October i waited, this is to long when its for an OHFA voucher that has an expiration date! To make people pay the deposit before they even run your application is a scam!!! You dont get to look at the apartment and wait months to have to fix paperwork over and over! I couldnt wait any longer and shouldnt have had to! A sorry doesnt count when it involves that much money! Even their police says if denied for any reason may recieve money back, well this company said their self i was denied after running background! So according to their policy its not a forfeit! Wilhoit owes me ****** for the denial of my application and their employee informing me that i would receive the deposit back! I was called in during these months to sign documents that they said were missing! This document that you are trying to go off of was weeks after the application was sent to be approved! It is not on me that someone messed up or documents where missing! So the arrangement made with the manager at the beginjng of August, in the state of oklahoma, verbal contract was made when ***** accepted payment! (I would be able to cancel at any time and receive a refund of a full ******) also oklahoma law says the company has 30days to return the refund. the dates on all paperwork and money order proves me right! 

  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 11/12/2024

  The applicant was notified in August that the application was denied due to criminal background. Per the tenant selection plan, the applicant appealed the denial stating that all charges had been expunged. On 8/23/2024 the applicant provided the paperwork to submit for appeal of the denial. The denial was reversed and that application continued being processed. The applicant was aware from the time of applying that they were applying for 2-bedroom apartment with a 1-bedroom voucher from ****. As long as the rental rate is covered by the 1-bedroom voucher, there is no issue with utilizing it for a 2-bedroom apartment. The applicant was provided proof of their signature stating that they understood the cancellation policy in an email dated 10.3.2024. in response to the applicants request to cancel the application and be refunded the deposit. The applicant sent 2 emails on 10.3.2024, both requesting to refund the deposit due to no longer wanting the apartment. The customer service **** management and the Regional Manager all made multiple attempts to reach the applicant. There was no response. The application was cancelled per the request of the applicant. 

  Customer Answer

  Date: 11/14/2024

  Complaint: 22502026
  
  I have reviewed the business' response and am rejecting it because:
  
  I feel I am being done wrong on this because management (*****) told me I had to pay the ****** or she couldnt send my application to be processed to see if I would be approved or not! I told her I didnt want to put ****** down without seeing the apartment that was the n question, this is why she told me that I had nothing to worry about on putting ****** down to have the application processed that i could cancel at anytime and receive a full refund other then the application fee of *****. No matter what happens with this at this point its about how this companys employees are telling people they have to pay a deposit to process an application! Your company doesnt need a deposit to process a background check! Thats what your application fee is to be for in the state of ********. After that management went to another location and someone else took over, I get told by the new employee they didnt know and would have to call me back. Then she calls back and tells me that they are sorry for her telling me that because she was wrong. I have not even received an apology from corporate regarding the fact that they have a manager taking money from people and misinforming people that they can get this money back. I have to go through housing agency to get help to pay for my rent so for a company to make us pay the deposit without knowing if we are approved for the apartments or not and not being able to see the apartment is something that needs to be stopped! I tried only paying the ***** application fee and wait to see if I was approved or not and see the apartment in question as well, but management told me that she couldnt send my application to corporate without the ****** on the apartment or I would have never gave the ****** if I wasnt sure I could get it back! Your company is responsible for what your management tells possible renters including those already renting. This is not just something that you just throw your hands up and say o well we are sorry she was wrong. This has cost me money I didnt have to just had over for nothing! No one in this world is going to hand over hundreds of dollars for nothing at least no one in their right mind! Your employees are causing a big problem for this company because their is no telling how many others have been done this way! God be with your company for taking money from people and doing them this way! 
  
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 11/14/2024

  The emails I have sent to corporate regarding this matter was due to me being told to speak with corporate about getting my money back, this is why in my email I said I didnt want the apartment and get my ****** deposit back that I was told by manager ***** I could if I canceled my application! I had a phone call with the new manager of ************************************ and told her not to cancel my application if I could not get my deposit back. After this conversation took place is when I emailed corporate trying to get my deposit back, thats when I was told by email that I couldnt have it back. So I called the manager again at *************** to see about the apartment and I was told that corporate told them to cancel the application! It seems to be a thing with corporate and managers not on the same page! If the company is not going to uphold what their manager ***** said and I cant get my money back then I want the apartment. Due to my voucher expired in Nov and no one contacted me regarding what was going on with the application process by anyway before I called the first week of October, which then I was told I could come look at the apartment after I couldnt wait anymore and decide I want my money back. It should not have taken from Aug 20th to Oct and me calling to be told all this! To settle this matter i should either receive a refund or the apartment, I should not have to come up with another deposit for an apartment. 

• Initial Complaint

  Date:10/09/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional Management and Unclean Conditions at Autumn **** Villas located in *******, SC Complaint:I am writing to express my dissatisfaction with the unprofessional management and unsanitary conditions at Autumn **** Villas. Since moving in, I have encountered numerous issues that have not been addressed despite multiple requests. Unclean Common Areas: The hallways, stairwells, and other shared areas are consistently dirty. Trash is left unattended, and the cleaning schedule is either nonexistent or ineffective. This neglect has created an unhealthy environment, and Im concerned about potential pest problems. Unresponsive Management: When I have raised concerns with the management team regarding the cleanliness and maintenance of the property, they have been dismissive and unprofessional. My requests are either ignored or met with vague promises, with no follow-through. I have even went out and clean the common areas myself. Failure to Address Maintenance Issues: In addition to the lack of cleanliness, I have reported several maintenance issues around the complex, which have not been resolved in a timely manner. I have been patient understanding that there hasnt been a maintenance man but this has been several months since. This further contributes to the overall feeling of neglect and poor management.I am requesting that the BBB investigate this matter and assist in holding Wilhot property, Autumn **** Villas accountable for providing a clean, safe, and professionally managed living environment. Tenants deserve better than the conditions we are currently facing, while required to pay rent in a timely manner Thank you for your attention to this matter.Sincerely,**** ****

  

  Business Response

  Date: 10/22/2024

  While Autumn **** has had some challenges maintaining staffing. In the interim, we have hired outside contractors as well as temporary staff to assist. In addition, we have staffing from other communities within our organization assisting as well. I have attached some photos taken today showing the grounds and common areas are clean. We do count on the residents to pick up after themselves and be respectful of the community rules and regulations, this does not always happen. Management addresses the issues with the residents that are violating the community guidelines when those individuals are identified. We will send out another notice with a friendly reminder to clean up after themselves. 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from ****** ******** ***************** stating I owe ******* to ****************(owned by Wilholt Properties). I contacted the collection agency and was informed this amount is due to me moving out before lease was complete as well as not giving a 30 day notice. I disputed the claim because its not accurate. The house I stayed in had mold, mildew, and got wet every time it rained. This was a constant complaint for the last couple years and they NEVER fixed it! My son's allergies and bronchitis got worse and worse staying in this house so he started seeing an allergy doctor at *********************. I went on website several times to complain about rain, mildew, and mold issue but they would always reroute me to office to speak with leasing agent. She sent maintenance over to paint over mold. THATS ALL THEY DID! The day I moved they came and did a walk through and saw all the mold, mildew, rotted wood from water getting into house. I was out of house and key was in drop box on last day of June. However they are saying I was there in beginning of July. I have several witnesses to testify to this. Living conditions were horrible and unsafe and I had every right to break lease due to company not holding up their end. They did not fix ANYTHING!!!! I am not paying them one cent and I DO NOT want this on my credit report. And if need be, I will get an attorney and sue them for my son's breathing issues associated with being exposed to the constant mold and mildew. I have all the pictures and all the messages that were sent out to them via their website.

  

  Business Response

  Date: 10/07/2024

  This was our response to the original complaint in July 2024.  This is still applicable, as the charges assessed at move out still stand. 
  
  Per the complaint, Ms. Scott stated that water has been coming into her house for years.  Wilhoit Properties took over this property in August 2022.  Prior to this date, we cannot account for anything that went on at Shaw Estates.  Since taking over the property, Ms. Scott has not contacted the leasing office regarding her concerns.  She contacted the corporate office In April 2024, as an issue regarding wet carpet was looked at and addressed on May 7, 2024.  Near the end of June 2024, Ms. Scott again contacted the corporate office instead of the property itself.  On Tuesday, June 25, 2024, the office tried to send in our carpet company.  Ms. Scott would not allow them in.  On June 26, 2024, our maintenance technician tried to enter the home to look at the reported issue, but he was refused entry.  Ms. Scott had changed the locks.  The management team posted a notice that they would be there Friday, June 28, 2024, to enter the home and look at the issue.  The management team was allowed entry on Friday, but they could not determine any problem due to the amount of moving boxes.  The resident stated that she would be moving out at the end of the month. 
  
  On July 1, 2024, the manager found keys to the unit in the drop box.  She went to the unit and did not find any water issues on the carpet.  The only suspected organic growth was under a sink.  Damages were found in the unit, as these will be charged back to the resident.  Any time Wilhoit was contacted about a maintenance issue, we responded.  We also walk the units quarterly for preventative maintenance.  A full make ready and inspection will be completed before we rent this home.   

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted payment to the apartment complex but was never able to reach the manager. I called and left messages, sent emails and no response. Finally in the morning of September 9th, the property manager contacted me and said that my pay stubs wasn't good enough for verification of employment and I needed to show a letter from my employer by the end of business or my application would be denied. My employer submitted the letter, and I was told that wasn't acceptable with no explanation. I have been asking for a refund and I'm being completely ignored even after calling the corporate office today September 20th.

  

  Business Response

  Date: 09/24/2024

  
  Re: BBB Bristol Apartments ********* **********
  
  To Whom It May Concern:

  
  Ms. *********** application was denied due to her not being able to provide the required information. As a ********** Housing Tax Credit Program (Section 42-LIHTC)property, there are guidelines and specific required documents for income and asset verification.   The deposit is being refunded and will be mailed to the address provided.