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Business Profile

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Stifel

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stifel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stifel has 2 locations, listed below.

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    • Stifel

      1935 E Battlefield St Springfield, MO 65804-3801

    • Stifel

      501 N Broadway Saint Louis, MO 63102-2131

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our house suffered water damage, July 2022, due to a burst pipe. It has been an ongoing process since then. We received an insurance check in November, dual endorsed with the Stifel. That amount was not 25% of the contractor bid. It was endorsed & deposited.
      We pursued the claim as it was not near enough, but took the first check. That seems to be the problem. By keeping up with claim, our claim was sent to a different department. After that adjuster came, we were sent another check to get started. Stifel wants 25% reparations before they release any more moneys. Contractor requires $20K upon signing contract (had that), & 52K to start the job. Can't call for inspection because they haven't released enough money to start.
      Have been in contact with Stifel, denied. Have had 4 contacts by phone in the last two weeks, promised by 2, Ayana & Courtney that I would receive a call from management in 24 to 48 hours (what if they called @ midnight?) to try & resolve the issue. Still waiting.
      My complaint: The amount of mitigation & repairs is 3 times the balance of my mortgage. I "technically" own 75 to 80% of my house. Why do they get control of "my money?" Shouldn't control of the funds be distributed as such?

      Business Response

      Date: 04/24/2023

      We reviewed is account and resolved his concern. 

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