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Business Profile

Timeshare Advocates

Resort Consulting Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the most unprofessional company I’ve ever experienced in my entire life. They called today to solicit business and before I could say my number is on the do not call list, the gentleman hung up. I dialed back again and someone said what do you want. I dialed back again and the person proceeded the press numbers on their phone keypad. The next person said they were the manager. It sounded like a bunch of unruly school kids in the office. Then they called my house repeatedly and hung up. So I kept calling because I wanted a manager. And now that I have found the company, I’m certain nothing will be done.
    Who in their right mind would invest in the business. The fraudulent callers begin their greeting by saying we’re calling to see if you’re enjoying your timeshare. Trickery and malicious lies!

    Business Response

    Date: 10/24/2022

    We are not sure who called this person but it definitely wasn't anyone from resort consulting group we do not do outbound call marketing and we do not market to Georgia at all, they are outside our service area.

     

     

     

  • Initial Complaint

    Date:10/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We gave them money a year ago to get us out of our timeshare. They have done nothing.

    Business Response

    Date: 10/11/2022

    As a result of a settlement between Resort Consulting Group and the Resort Company ** ********* owns his timeshare with Resort Consulting Group and its employees are barred from contact with ** *********, by a Federal Court Order.  ** ********* was referred to another company Tradeblock on 11-18-2021 , he has regular and ongoing contact with them as they continue to protect him from the Resort company.

    Business Response

    Date: 10/24/2022

    We will respond to *** *********** 12 point rebuttal of our answer to his single point complaint one point at a time.

     

    1. we did actually "advise of " the one issue raised by the complaint.

    2. Yes

    3. No

    4. n/a see #3

    5. n/a see #3

    6. No

    7. We are not familiar with that company and cannot advise

    8. We are not affiliated with that company and cannot advise

    9. two separate things 9a. yes that is correct, that's what they were paid to do. 9b. The United States Federal Court for the southern district of Florida has forbidden any contact between Resort Consulting Group LLC and persons owning timeshares with the Company ** ********* owned his timeshare with.

    10. it was used to terminate the relationship between ** ********* and the timeshare company

    11. There is no stipulation in ** *********** contract with us that he will never be contacted by a timeshare company again or that such contact will end in a year, ** *********** contract says that we will terminate his obligations.

    12. we have terminated those obligations as we were hired to do.

     

    Customer Answer

    Date: 10/25/2022

    Complaint: ********



    I am rejecting this response because:

    I need documentation showing that this matter has been terminated.

    I had paid off one of my timeshares and there should have been a refund for the sale of that timeshare.  I was told that there would most likely be a refund since I owned one timeshare and was purchasing another.

    Please advise.







    Sincerely,



    ***** *********

  • Initial Complaint

    Date:09/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were going to get me out of my timeshare and I was told I would probably receive around $8,000 - $10,000 back. I emailed them on 8/2/22 and was told a settlement was reached the day before. I have tried calling and emailing them several times since and am getting no response. I would like to know what is going on.

    Business Response

    Date: 10/11/2022

    As a result of a settlement between Resort Consulting Group and the ****** ******* ** ****** owns his timeshare through ****** ********** ***** and its employees are unable to have contact with ** ******, they are barred from doing so by a Federal Court order. ** ******** Case was referred to another company *********, on 8-24-2022. ** ****** has regular ongoing contact with them as they work diligently to protect him from the ****** ******* he owns his timeshare with.

Resort Consulting Group LLC is NOT a BBB Accredited Business.

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