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Business Profile

Locksmith

Lucky Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appt with ***** dealership for $250. Lucky Locksmith promised me they could do it for $160, even when I told them the dealership and hardware store quoted me $250. Their tech shows up and tells me my key fob will cost $250 plus credit card fee (I was never told there was a cc fee when I asked if they took cc on phone). Then the tech couldn't even make the fob and still asked me for $30 for a service call

  • Initial Complaint

    Date:08/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 08 28 22, unfortunately, I got locked out my apartment; after trying to get assistance, since 09:30, I had to call a professional. I called Lucky Locksmith after I checked the Website quoting $50 - $250 for a residential job. The technician --who was nice, *******-- took less than 10 minutes to let me in my apartment. This Company is taking advantage of people who need help and they need to be held accountable. My bill, for less than 10 minutes of work was $320 + a $30 fee. I cannot imagine in this situation and not having any money to pay these people!

Lucky Locksmith is NOT a BBB Accredited Business.

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