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Business Profile

Utility Water Company

Confluence Rivers UOC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    The Company did reach out to me and I wish to have this complaint removed (deleted out totally). Please resolve the case. 

    cook and water to clean the dishes.I am seriously having to consider moving, and I just bought this house 4 months ago. Warning, don't buy a house in **************, *********** if you want safe water. I wish I didn't.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no water and Confluence Rivers UOC on 3-8-24 did not sent out an email, a call or a text or carrier pigeon to say we will not have water today. We just dont. Over an hour now. I called twice and one lady said it was a fire hydrant. We dont have fire hydrants in the neighborhood not one. Last year a family house caught fire and they sent fire trucks from 5 countries with water tanks to fight that fire. We pay more in water a month over 120 a month its a flat fee and they do not communicate they lie about fire hydrants and this is the only water company. Shouldnt they have some type of accountability that they give no warnings and if it happen they couldnt send out a message if some sort. People need showers, babies needs their water bottles. People use the bathroom. Theres no ETA and they say they have no supervisors available to speak with. Why is a major company like this able to do this to hard working bill paying people on the regular. And they keep getting money hand over fist while we suffer.Every week there is a broil water that sometimes gets sent out or they place a tiny sign at the beginning of the subdivision. They r not warning us properly and its been occurring for over 3 years now

    Business Response

    Date: 03/12/2024

    When unplanned outages occur, we send text messages and emails to customers that have the information needed on their account.  We also update our website and social media pages.  In addition to this we have representatives available 24/7 to assist and answer any questions regarding service concerns.  To look into the customer's specific experience, we would need to discuss the details.  We had a brief interruption on 3/8/24 in one of our service areas and the service was restored the same day.  If additional information is needed, please contact us at ****************.  Thank you, ***************************,

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They buy a business for pennys on the dollar. Immediately raise the rates from 25 a month to 95.76 because they say they spent a lot of money on the sewer system. Yet the system smells worse than it ever has. We filed a complaint to have it checked because of the foul smell in all the pipes and they assured us someone would check it. A month later no one has followed up.
    Worst part every month I mail a check due on the 30. The check is mailed on the 15th. Every month they say they didn’t receive the check so they can charge a 5.00 late charge. So last 2 months I called every other company I mailed a check to on the 15th. Guess what they ALL received payment by the 20th or sooner. It’s a scam to get 5.00 out of people that don’t want to do online bill pay. I want mt 5.00 back for the poor service in their bookkeeping department. They know the money is there they just don’t post it on time. They are in the right business. They offer a crappy service for a crapper product. Quit crapping on people and book the payments. Give me my 5.00 back.

    Business Response

    Date: 08/28/2023

    Confluence Rivers has submitted a response for *** ******* *********.  Thank you.

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously Owned a VRBO in Lake Of Ozarks at *** ******* *** *****, Osage Beach.
    SOLD property in Aug 2022.
    Received bill from these folks for July 2023 bill on 8/4/23
    Acc Number ******** *** ****** $24.76 for water service. No water meter readings on bill??????????
    AGAIN HAVE SOLD POPERTY OVER ONE YEAR AGO AND HAVE NO UTILTY BILL DUE.
    This company Network and contact instructions are not set up for anything than paying a bill.
    No way to discuss with them........
    Most likely scam artists of some kind..........

    Business Response

    Date: 08/17/2023

    We have submitted a response addressing Mr. *******'s concerns.

    Confluence River BBB Complaint Response

    Complaint Received    8/11/2022
    Escalation- Better Business Bureau E & SW MO & S. IL
    Date of Response      8/17/2023
    Customer Name:  ***** ** *******
    Complaint ID: ********
    Address:     ***** ******** **** ****** ** *****
    Service Area: MO – *********
    Phone #: ###-###-####
    Account #: ********

    Reason for complaint:
    Previously Owned a VRBO in Lake of Ozarks at *** ******* *** ****** ***** *****. SOLD property in Aug 2022. Received bill from these folks for July 2023 bill on 8/4/23 Acc Number ******** *** ****** $24.76 for water service. No water meter readings on bill?????????? AGAIN HAVE SOLD POPERTY OVER ONE YEAR AGO AND HAVE NO UTILTY BILL DUE. This company Network and contact instructions are not set up for anything than paying a bill. No way to discuss with them........ Most likely scam artists of some kind..........

    Response:
    On August 17, 2023, we called Mr. ******* to explain that our acquisition was on June 20, 2023.  The seller did not provide a customer list; however, we did receive the service addresses for the Tan-Tar-A customers. We created the accounts in our billing system using the information obtained from the county assessor's office. We were unaware that Mr. ******* sold his home.  The account has been closed, and all service charges have been removed from the account.

    We sincerely hope this resolves the concerns expressed by Mr. *******.  If there are any questions or additional items needed, please contact us at ****************.

    Sincerely,

    ******* ******
    ********* ******** **********
    ************
     


  • Initial Complaint

    Date:01/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Confluence rivers continues to have boil orders for our neighborhood month after month. The water is not safe to drink or bathe in. The company has not attempted to fix the issue while they continue to bill us ridiculous amounts. Our neighborhood is large and many have young children. This is causing health hazards and unsuitable living conditions. The company had made no effort to come up with a solution.

    Business Response

    Date: 01/24/2023

    ********** ****** *** ********* ********

    ********* ********       *********

    **********                           ****** ******** ****** * *********

    **** ** ********            *********

    ******** *****              ***** ****

    ********                              *** ********* **** ****** ****** **  *****

    ******* *****                     ** * ******** *****

    ***** **                              ***********************************************

    ******* **                          ********

    *

    Reason for complaint:

    Confluence Rivers continues to have boil orders for our neighborhood month after month.  The water is not safe to drink or bathe in. The company has not attempted to fix the issue while they continue to bill us ridiculous amounts. Our neighborhood is large and many have young children.  This is causing health hazards and unsuitable living conditions.  The company had made no effort to come up with a solution.

     

    Response:

    We attempted to contact Ms. **** on January 17th and January 23rd she was not available, and we had to leave a voicemail each time.  An email was sent to Mrs. **** on January 23rd attempting to discuss her complaint.  Prior to this complaint Ms. **** had not contacted us regarding any concerns. 

     

    There were boil water advisories for ******** *****, on September 6, 2022, October 21, 2022, and January 9, 2023.  On September 2nd customers were notified of a planned outage on September 6th for a new tie-in.  We posted signs in the community, distributed door hangers, and the notice was on our website. A water line break occurred on October 21, 2022, which was an unplanned event.  The recent advisory was unplanned outage on January 9, 2023, due to equipment failure.  We apologize for any inconvenience created by a boil water advisory; it is necessary to keep our customers safe.  An advisory is not lifted until the collected samples in the affected area are deemed safe with no contamination in the drinking water. 

    We sincerely hope this resolved the concerns expressed by Ms. ****.  If there are any questions or additional items needed, please contact us at *****************

    **********

    ****** ******

    ************

     

Confluence Rivers UOC is NOT a BBB Accredited Business.

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