Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Piano Movers

Modern Piano Moving

Reviews

Customer Review Ratings

4.89/5 stars

Average of 45 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTodd A

    Date: 01/13/2023

    5 stars

    Todd A

    Date: 01/13/2023

    Piano was delivered from **** to ******* in great condition. This included it being stored for two months due to holidays and hurricane. Team was very professional and did a great job on pickup and delivery. Thanks!

    Modern Piano Moving

    Date: 01/16/2023

    We thank you for your business!
  • Review fromDavid G

    Date: 01/12/2023

    5 stars

    David G

    Date: 01/12/2023

    Modern Piano Moving recently moved, stored and moved my classical 3 manual organ. **** ******** was always very kind ,professional and helpful in making sure all administrative and financial tasks were complete. The movers to storage and from storage to my new residence, **** and ***** *********, were exceptional. They were professional, skilled and moved the organ with precision. I give Modern Piano Moving a 5 star rating. ***** **

    Modern Piano Moving

    Date: 01/12/2023

    Thank you! We appreciate your business!
  • Review fromMARY B

    Date: 01/07/2023

    5 stars

    MARY B

    Date: 01/07/2023

    We are totally impressed with your efficiency and organization. Everything went just as you said it would. The men who dropped off our piano were friendly and unloaded that piano just as smooth as could be. The truck was the perfect size needed to drive across our lawn. Thank-you for your patience in answering questions. We'll definitely refer your company to anyone we hear wanting to move a piano. It's been a pleasure doing business with you! Thank-you!

    Modern Piano Moving

    Date: 01/12/2023

    Thank you! We appreciate your business!
  • Review fromTruth Teller

    Date: 01/03/2023

    1 star

    Truth Teller

    Date: 01/03/2023

    The owner, **** ****, hired unqualified workers to move our piano, which resulted in the keyboard cover being damaged. **** **** refused to utilize the insurance policy we have paid for, instead, he get a quick fix that is of the same quality as his integrity. I do not believe that he actually bought insurance for our piano. I do believe that he is taking advantage of the fact that we cannot sue him because he is in another state.

    Modern Piano Moving

    Date: 01/10/2023

    This was 5 years ago (Originated December 2017, delivered early 2018). This was a standard minor key cover repair we paid 100% to fix despite it being apparent glue failure on a key cover from an old piano. The piano was inventoried at the origin as a worn finish, chipping, peeling on corners and edges. The repairs were approximately $600 from a master wood craftsmen. The claimant first demanded $13,000 for compensation then demanded $2,000,000 after hiring an attorney to send a demand letter! They were unreasonable from the beginning.
  • Review fromGina A

    Date: 12/13/2022

    5 stars

    Gina A

    Date: 12/13/2022

    Excellent customer service! Great communication. Always got a hold of live person and emails were promptly answered. Pick up and drop off crew were polite and professional. Took great care of our baby grand piano and arrived perfectly after traveling from ****** to *****. Highly recommend!!

    Modern Piano Moving

    Date: 01/12/2023

    Thank you! We appreciate your business!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.