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Business Profile

Dentist

Washington Smiles Complete Health Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have dealt with washington smiles for almost a year now trying to figure out my correct bill. I had received a dental checkup on 12/22/23 and was told I owed nothing before I had left the facility as it was covered by my insurance. Had heard nothing until late June/early July when I was billed a full amount of $388. When I contacted washington smiles, they had never even filed a ticket with my insurance. I asked twice in person and once on the phone leading up to my appointment on 12/22/23 if they had my insurance on file. Not i have received a bill for around 75 less in September (lost paper proof of this second bill) and now I have another for $****** as of 12/3/24. What isn't making sense is why I'm receiving this bill when my insurance explanation of benefits shows I owe 0 and when I call my insurance, they cannot give me a definite answer on why it shows I owe 0 according to the benefits and why I have a seperate ****** bill from Washington smiles. I would like to figure out what exactly I owe because I beleive I should not owe due to an error on their end since they failed to file a claim when I had walked in in December of 2023.

    Business Response

    Date: 03/04/2025

    All questions have been answered, and this situation has been resolved by both parties. 

Washington Smiles Complete Health Dentistry is NOT a BBB Accredited Business.

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