Complaints

This profile includes complaints for Stampede Ranch & Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stampede Ranch & Farm has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stampede Ranch & Farm

  1715 S Madison St Ste H Webb City, MO 64870-3044

• 

  Stampede Ranch & Farm

  7914 W Dodge Rd PMB 251 Omaha, NE 68114-3423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased meat from this company on 1/21/23 in ****** **********, I was very disappointed with the quality of the steaks. The meat is extremely dry and does not taste good at all. I paid $336 and would like a full refund.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the come-on 20 rib eyes for $40 in Coeur d' Alene, Idaho on 7/13/22 and of course fell for their upsale all beef package that was a "real steal". He forgot to tell me that it was a steal for them and they were ripping off this recently widowed senior on a fixed income. I even talked my sister into buying 1 and she is as upset with this rotten assortment of beef?.??. The rib eyes had a sour smell to them and were paper thin. For this I wasted $40 as I paid cash. The check for the assorted beef?? was another $235.87. If this was a local company, I would be camped on their front doorstep complaining about this shoddy sale. I feel that they saw "sucker" on my forehead and took advantage of my status as a senior citizen.
  I want my full purchase price of $275.87 refunded and you can rest assured that I will not fall for this scam in the future.
  JUL 14 2022
  
  Better Beef Bra S Madison St Ste
  Uncategorized
  Amount: negative two hundred thirty five dollars and eighty seven cents– $235.87
  
  Online Description:
  Better Beef Bra S Madison St Ste
  Statement Description:
  Withdrawal Debit Card/BETTER BEEF BRA **** * ******* *** *** Date 07/13/22 * ********* * **** Date:
  7/14/2022
  Type:
  Debit

  Business Response

  Date: 12/28/2022

  Hi *******

  I am sorry to hear you had a negative experience. If you could send a copy of your receipt, I may be able to further assist you. Unfortunately, we do not accept checks, so it is possible you met with another company. Additionally, per the return guidelines given to our customers and CDC recommendations, we have a strict 2- day return policy.

   

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************* This is the name they go by. No phone number nor physical address found.
  Bought family pack of meat. The meat is horrible. I want my money back. I will return all the meat. I don't want my family getting food poisoning. I commented on their FB page and messaged them. Now they have blocked me. I have filed also with attorney general of MO.

  Business Response

  Date: 11/03/2022

  Our
  sincerest apologies that our product failed to meet your expectations; we do
  our best at Better Beef Brands to live up to our high standard of customer
  service for every single one of the 250,000 customers we have seen this year
  alone. We thoroughly inspect every package of beef and seal every box with care
  before selling any of our products to our customers. Our products are
  individually frozen, packaged and inspected by the USDA upon shipment. We are
  dedicated to providing the finest and safest products available, and the peace
  of mind and service you expect and depend on. 
  All
  of our customers are asked to inspect all meat, seafood, and poultry products
  at the time of purchase. 
  At
  Better Beef Brands, our approach to credits and returns has remained simple and
  aimed at unquestionable customer satisfaction. We ask, as part of our
  cooperative commitment and dedication to improving consumer food safety that
  our customers work with Better Beef Brands to continue our commitment and
  dedication to consumer food safety. 
  Our
  return policy after time of purchase is limited due to the perishable nature of
  our products and our dedication and commitment to consumer food safety. 
  Our
  return policy that can be found on the menu sheet posted at every location is
  as follows:
  "Meat
  products may only be returned on the DAY OF PURCHASE. With a proof of purchase
  / receipt.
  The
  item must be unused, in its original packaging, sealed and frozen.
  No
  products will be returned due to change of mind.
  Please
  check your items against your receipt BEFORE leaving the premises. No Claims
  will be considered thereafter. 
  It
  remains the sole discretion of Better Beef Brands to replace, refund, or reject
  any return. 
  Keep
  Health, Stay Safe"
  An
  Item may be considered for return after purchase ONLY if it meets the important
  following food safety guidelines:
  TIME
  Make
  all returns & credit requests within these time frames:
  Frozen items – 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original
  package free of markings or damage.
  OUR
  PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At
  Better Beef Brands every customer is a valued customer. 

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three packs: steak, seafood, and pork for $400.67 on 10-29-2022.I was offered "Ranch Raised, Farm Fresh, All Natural" and then I got home and checked box by box. It is full of other ingredients: evaporated cane sugar, salt, sugar, yeast extract, natural flavors, and the list goes on.This is far from being all-natural. It is all with additives and natural flavors. This isn't fresh or natural was offered. I'm extremely disappointed, and I don't want the products.

  Business Response

  Date: 11/03/2022

  Our sincerest apologies that our product failed to meet your expectations; we do our best at Better Beef Brands to live up to our high standard of customer service for every single one of the ******* customers we have seen this year alone. We thoroughly inspect every package of beef and seal every box with care before selling any of our products to our customers. Our products are individually frozen, packaged and inspected by the **** upon shipment. We are dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend on. 
  All of our customers are asked to inspect all meat, seafood, and poultry products at the time of purchase. 
  At Better Beef Brands, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Better Beef Brands to continue our commitment and dedication to consumer food safety. 
  Our return policy after time of purchase is limited due to the perishable nature of our products and our dedication and commitment to consumer food safety. 
  Our return policy that can be found on the menu sheet posted at every location is as follows:
  "Meat products may only be returned on the *** OF PURCHASE. With a proof of purchase / receipt.
  The item must be unused, in its original packaging, sealed and frozen.
  No products will be returned due to change of mind.
  Please check your items against your receipt BEFORE leaving the premises. No Claims will be considered thereafter. 
  It remains the sole discretion of Better Beef Brands to replace, refund, or reject any return. 
  Keep Health, Stay Safe"
  An Item may be considered for return after purchase ONLY if it meets the important following food safety guidelines:
  TIME
  Make all returns & credit requests within these time frames:
  Frozen items 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original package free of markings or damage.
  OUR PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At Better Beef Brands every customer is a valued customer. 

  Customer Answer

  Date: 11/03/2022

  I was able to return the items the next day and get a full refund.
  
  It can get overwhelming with their salesperson explaining the products, but consumers need to pay attention to the labels (I could have done better). All they sell is full of additives and seasoning (including sugar and ton of sodium) - typically used to hide bad flavors. 
  
  FDA recommends beef at least 145 F. The labels from BBB have instructions advising at least 160 F.
  
  I do not recommend BBB. They use pushy sales tactics (they are good at this) and sell suspicious (mysterious) meat.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased meat and seafood from this company. It’s literally the worst meat I ever ate . I can’t get a phone number from there Website I found a e mail address and sent 3 e-mails . They still haven’t responded . You can’t leave a review on there website. I believe this is a huge Scam .

  Business Response

  Date: 10/26/2022

  Hello ******

  We have several ways to reach us. Our customer service email that can be found on our Facebook page and on our website, there is also a chat now feature on our website that can get you in touch with our customer service team. Facebook messenger is also another way to contact our company to get in touch with someone. We are not in the business of scamming people, and we apologize that you feel that way. We do our very best to provide nothing but the best service and product to our customers. 

  In order for a refund to be considered proof of purchase must be provided.

  I have provided our refund policy below that is also outlined under the tent on our menu and pricing sheet. 

   

  All
  of our customers are asked to inspect all meat, seafood, and poultry products
  at the time of purchase. 
  At
  Better Beef Brands, our approach to credits and returns has remained simple and
  aimed at unquestionable customer satisfaction. We ask, as part of our
  cooperative commitment and dedication to improving consumer food safety that
  our customers work with Better Beef Brands to continue our commitment and
  dedication to consumer food safety. 
  Our
  return policy after time of purchase is limited due to the perishable nature of
  our products and our dedication and commitment to consumer food safety. 
  Our
  return policy that can be found on the menu sheet posted at every location is
  as follows:
  "Meat
  products may only be returned on the DAY OF PURCHASE. With a proof of purchase
  / receipt.
  The
  item must be unused, in its original packaging, sealed and frozen.
  No
  products will be returned due to change of mind.
  Please
  check your items against your receipt BEFORE leaving the premises. No Claims
  will be considered thereafter. 
  It
  remains the sole discretion of Better Beef Brands to replace, refund, or reject
  any return. 
  Keep
  Health, Stay Safe"
  An
  Item may be considered for return after purchase ONLY if it meets the important
  following food safety guidelines:
  TIME
  Make
  all returns & credit requests within these time frames:
  Frozen items – 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original
  package free of markings or damage.
  OUR
  PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At
  Better Beef Brands every customer is a valued customer. 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was back home in Massachusetts and heard about the 20 ribs for $40 deal on the radio. The truck was parked in the parking lot at the ***** ********** ** mall.
  
  I bought the family pack and an additional box of 20 for $40 ribeye steaks to take back to NY with me.
  We tried a few of the steaks and to say that we are disappointed is an understatement.
  The steaks are horrible... all gristle, tough couldn't even chew it. Needless to say that I through out all of the steak. Also included in my family pack was a box of chicken products. Boneless chicken breast, chipolte chicken, and I think some chicken in an Italian marinade....also horrible. I was charged a total of $338.87 and I had to throw it all away. This company needs to be stopped.....they are selling meats that are not edible for human consumption and people are just wasting their money. I would like a full refund. I tried calling the number online 417 8253244 but you can only leave a message nobody answers. I have a copy of my receipt but I am work and cannot upload it here.

  Business Response

  Date: 10/25/2022

  Our
  sincerest apologies that our product failed to meet your expectations; we do
  our best at Better Beef Brands to live up to our high standard of customer
  service for every single one of the 250,000 customers we have seen this year
  alone. We thoroughly inspect every package of beef and seal every box with care
  before selling any of our products to our customers. Our products are
  individually frozen, packaged and inspected by the USDA upon shipment. We are
  dedicated to providing the finest and safest products available, and the peace
  of mind and service you expect and depend on. 
  All
  of our customers are asked to inspect all meat, seafood, and poultry products
  at the time of purchase. 
  At
  Better Beef Brands, our approach to credits and returns has remained simple and
  aimed at unquestionable customer satisfaction. We ask, as part of our
  cooperative commitment and dedication to improving consumer food safety that
  our customers work with Better Beef Brands to continue our commitment and
  dedication to consumer food safety. 
  Our
  return policy after time of purchase is limited due to the perishable nature of
  our products and our dedication and commitment to consumer food safety. 
  Our
  return policy that can be found on the menu sheet posted at every location is
  as follows:
  "Meat
  products may only be returned on the DAY OF PURCHASE. With a proof of purchase
  / receipt.
  The
  item must be unused, in its original packaging, sealed and frozen.
  No
  products will be returned due to change of mind.
  Please
  check your items against your receipt BEFORE leaving the premises. No Claims
  will be considered thereafter. 
  It
  remains the sole discretion of Better Beef Brands to replace, refund, or reject
  any return. 
  Keep
  Health, Stay Safe"
  An
  Item may be considered for return after purchase ONLY if it meets the important
  following food safety guidelines:
  TIME
  Make
  all returns & credit requests within these time frames:
  Frozen items – 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original
  package free of markings or damage.
  OUR
  PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At
  Better Beef Brands every customer is a valued customer. 

  Customer Answer

  Date: 10/26/2022

  Complaint: ********
  
  I am rejecting this response because: your return policy is ridiculous.  Return within 24 hires.  People don’t even have a chance to unpack the box and cook the items before you are asking them to return if they want a refund. I had to throw out ALL of the beef.  You could not even chew your way through it. The product quality to quote i your policy is. It true, at least with the boxes that I purchased. I am still asking for a refund.

  Thank you
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/03/2022

  Our apologies that you think our refund policy is ridiculous. Our refund policy has been put in place due to USDA recommendations and local health department regulations. When it comes to perishable food items, we have to abide by the national food safety standards and thus this is the reason for our refund policy. 

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/22 I went to "Essential Foods"s pop up tent in ********** after seeing a ******** ad. Was sweet talked into spending $724.61, which I was prepared to pay for food of decent quality. Unfortunately, this was anything but. I cooked 2 T-Bones and a Ribeye, both of which looked great until taken out of the package, when it was made obvious that I was in for a bad time. Even frozen, the steaks looked disgusting, and only after cooking could I tell that they were PRE-SEASONED, which appears to be intentionally omitted on their website, and only said in very small lettering on the boxes INSIDE the larger box. Due to this being a pop-up shop, I imagine they don't worry about refunds, as they're only at each location for a few days - usually gone by the time customers catch wind of their tricks. Once cooked, the steaks shrink immensely. Steaks shrinking is normal, but not to this degree, which is most likely attributed to the mass amounts of water that is added. I am looking for a full refund, and am happy to return this garbage.

  Business Response

  Date: 10/25/2022

  Our sincerest apologies that our product failed to meet your expectations; we do our best at Better Beef Brands to live up to our high standard of customer service for every single one of the ******* customers we have seen this year alone. We thoroughly inspect every package of beef and seal every box with care before selling any of our products to our customers. Our products are individually frozen, packaged and inspected by the **** upon shipment. We are dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend on. 
  All of our customers are asked to inspect all meat, seafood, and poultry products at the time of purchase. 
  At Better Beef Brands, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Better Beef Brands to continue our commitment and dedication to consumer food safety. 
  Our return policy after time of purchase is limited due to the perishable nature of our products and our dedication and commitment to consumer food safety. 
  Our return policy that can be found on the menu sheet posted at every location is as follows:
  "Meat products may only be returned on the *** OF PURCHASE. With a proof of purchase / receipt.
  The item must be unused, in its original packaging, sealed and frozen.
  No products will be returned due to change of mind.
  Please check your items against your receipt BEFORE leaving the premises. No Claims will be considered thereafter. 
  It remains the sole discretion of Better Beef Brands to replace, refund, or reject any return. 
  Keep Health, Stay Safe"
  An Item may be considered for return after purchase ONLY if it meets the important following food safety guidelines:
  TIME
  Make all returns & credit requests within these time frames:
  Frozen items 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original package free of markings or damage.
  OUR PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At Better Beef Brands every customer is a valued customer.