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Business Profile

Property Management

Peace of Mind Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Peace of Mind Property Management to manage our rental house at **** ****** ****** *** ***** ** in July 2021. A current tenant was living there. PMPM did NOT bother to collect Security Deposit from the tenant, did NOT do an inspection on the unit at that time, did NOT verify that this was a Quality Tenant in any way. All PMPM did was "collect their commissions". In the next several months , the tenants did NOT pay rent and totally WRECKED our rental home both inside and out. We have since sold this house in July 2023 after a difficult process of expensive repair and cleaning. Estimated cost of the damages/cleaning and the lower sale value is $28,000. There is also loss or rent. I have tried to communicate with the Manager(*****) at PMPM many times through email and he "cuts off" communication EVERY TIME. He offers NO compensation to us OR even a mild apology or any claim of any level of responsibility. I have dealt with MANY Property Management companies in the past and this is the WORST experience I have ever had.

    Business Response

    Date: 08/25/2023

    In response to the complaint regarding **** ****** *****, Mr. ***** was not originally involved in the management of the property. Our management agreement was with his fiancé, ***** ******. Our company never had an executed agreement with Mr. *****. We took over management from a different company so we were not involved in collecting the security deposit. Typically if a tenanted investment property is purchased the security deposit is transferred to the new owner at the time of closing on the settlement statement. Our company did not screen the inherited tenant or collect a commission or leasing fee. We are sorry this investment did not work out for ***** but the loss on the sale is in no way our liability so we were never willing to settle with or compensate the owner. We were certainly willing to move forward with getting the home rental ready or help ***** sell the home but were never given the chance. I have included for reference our management agreement with ***** and the lease we had on file proving we were not involved in screening or moving in the tenant. 

     

    Respectfully,

    ***** *****

    Customer Answer

    Date: 08/25/2023

    Complaint: ********

    I am rejecting this response because: I am a Property Manager here in Hawaii and YES, I am representing my fiance *****, nothing wrong w/ that , correct?  Why is he saying there SHOULD be a contract between myself and PMPM??........***** *****(Manager of Peace of Mind Property Management) does NOT display the  rental agreement between PMPM and the CLIENT below because THAT contract shows that he did NOT collect Security Deposit which is standard practice for ANY property rental agreement.  I also asked Mr. ***** for verification of initial inspection of the unit........ and verification that he did steps to make sure this was a QUALITY tenant and he kept CUTTING OFF COMMUNICATION because obviously he did not!  Mr. ***** claims NO responsibility , no apology or compensation for our HUGE LOSSES under his management. 



    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay rent to Peace Of Mind Property Management in the amount of ****** I be never been late or not made a payment. There are multiple work orders I have in place for repair that hasnt been done. I have three children and I work from home I havent had any A/C since Aug 17, 2022. As of today still has not been fixed. The company still wanted me to pay full rent but I feel I went all Sept without air. This is unacceptable and I really need help with resolving this issue.

    Business Response

    Date: 11/01/2022

    Our company at the direction of the owner of the home made a claim with Choice Home Warranty to take care of the ac issue. The response from the warranty company was slow and we are not planning on using the warranty company again for this address. Additionally, ******************** was credited $300 on her rent ledger for the inconvenience and to pay her back for a hotel stay. Please see the attached lease stating she is supposed to carry renter's insurance to cover these types of circumstances. Thank you, **********;

    Customer Answer

    Date: 11/01/2022

    Complaint: 18208131

    I am rejecting this response because:
    I do have renters insurance through StateFarm and ***** never told me that I had to reach out to my renters insurance for any reason. Why would I reach out to them when the property management team and landlord is responsible for fixing the A/C. The ****** included the hotel stay. The air is still not fixed and none of the other requests I have put in has been fixed either. This company took over a lease I signed with someone else and changed it to one year instead of two and my dates for start and end of lease was altered as well. I pay my rent on time I have never complained about anything with this company until this. This is unacceptable and they need to take responsibility for their slowness in repairs that has been submitted months ago.


    Sincerely,

    *******************************

    Business Response

    Date: 11/02/2022

    We are happy to fix the air and address any issues to help ******************** to ensure a good landlord/tenant relationship. Thank you, **********;

    Customer Answer

    Date: 11/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Peace of Mind Property Management is NOT a BBB Accredited Business.

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