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Business Profile

Auto Warranty Services

Asset Protection Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to call numerous times and send emails to cancel to receive my refund and have not gotten any responses.No one ever answers the calls and some of the lines are disconnected.I would like my refund as promised per our contracted agreement.

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have an extended warranty by this company. I paid my full premium. I lost my car in accident. No one is picking the phone to advise me how I should proceed

  • Initial Complaint

    Date:06/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a extended warranty from this company and tried calling ,emailing an have not gotton a response from them i am paying ****** monthly for almost 3 yrs now i am being ignored by this company because i wanted to cancel this policy i believe any help you could give me would be appreciated

  • Initial Complaint

    Date:04/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    We understand that ******** is not the business that we have issue with.  Our issue is with Asset Protection Direct.  It was ASSETPROTECTIONDIRECT that sent the NYSOAG a e-mail on December 16, 2022 stating that " The *********** are due a prorated refund of $1350.08 based on mileage and time of policy, this is a pre calculated system that we use of all prorates. I personally have just taken over this position not long ago and have been sorting though everything so I do sincerely apologize for the confusion with the customer and the delay in my response.  The *********** prorate will go out on December 28th for the amount listed above.  Tracking informaton as well as confirmation of refund will be sent by myself directly to the customer and I will include you as well."(NYSOffice of the Attorney General) 

    To date we have not received this refund or heared from *********, Senior Operations ****************************************

    sponded to the NYSOAG, *********************** on January 13, 2023 stating we would accept the refund. To date we have not received any of the promised prorated refund. I have informed the NYSPOAG of this and they said they would keep trying. To date they have not been able to resolve this issue with Asset Protection Direct.

    Business Response

    Date: 04/25/2023

    To Whom It May ******* (BBB): ************************ *** is an administrator of vehicle service contracts. We are paid a fee by third-party sellers to administer the service contracts. The sellers usually use the services of multiple administrators. We do not engage in any marketing directly to consumers of any type. The consumer was sold by Asset Protection that information has been provided to the consumer. *********************** do not issue refunds as we are not the seller of7 the Vehicle Service Contract.

    Signed,

    ************************ ***

    Customer Answer

    Date: 05/18/2023

    On May 15th I received a call from Haywire Protection stating that Asset Protection Direct had been closed down and were no longer in business and they, ( Haywire) were offering car protection  plans.  She further stated that United Auto Defenses had been involved in the closing as was the  Attorney General's Office.

    I received a letter from the *************************** stating they, like you were not able to make any further contact with Asset Protection Direct and were closing my case.  

    However, if you call the number for filing a claim ************, their representative will answer and offer to take the information regarding a claim. First there is a recording for a rebate voucher and then the representative comes on the line to take you claim information.  When I give my contract number, they tell me that they cannot speak with me because I have asked to close my account and have filed a complaint against them.

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has not contacted me regarding my complaint 

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I canceled my automobile extended warranty coverage with Asset Protection Direct in November 2022 I was promised a full refund of fees paid ~$1400 because I had not filed a claim during the coverage period.Since then I have tried to contact Asset Protection Direct on multiple occasions and a recording told me that there was no one available to take my call and disconnected. I Have contacted the company that collected my payments Mepco and the company that apparently pays claims for Asset Protection Direct but they always redirect me to the number that gives the quick statement and hangs up.The company that encouraged me to switch from Asset Protection Direct to ****************** was ****************************. They both promised the refund, and are pursuing the refund, but it has been almost 3 months.Asset Protection Direct seems to be avoiding customers completely and it is both unprofessional and extremely annoying.Sincerely,*************************

  • Initial Complaint

    Date:02/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty and the warranty started 7.3.2020 and would have been up 6.3.2022. We had a flood and I called to cancel it. The price was $181.37 a month for 24 months and I cancelled back in Nov. 2022. I spoke to someone and told them to stop payment or put it on hold. I called Jan. 17, 2023 and they said I had the end of February 2023 to get a new car or send a document and they would reimburse me. So I reached out to them today and was told I would not be getting a refund because it was not fully paid up. I looked over the contract and it does not state that in the contract. I am trying to get half of my money back and faxed over all the information about my car being flooded.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company misrepresents the product that they are selling. I paid $4,907 for a vehicle service contract in May 29, 2021. When I spoke to the rep, he assured me that if my vehicle has any breakdown, I would pay $0 out of pocket to have OEM parts replaced.Fast forward this weekend when I smelled burnt coming out of my vehicle, I took my vehicle to the dealership to seek diagnostic and repairs, when the dealership spoke to the company that administered the service contact, they refused to use OEM replacement part in addition to refusing to pay for the full repair labor cost. Upon looking into the contract, we saw that the contracting terms were not what was promised when I spoke to the sales rep of this company. This is very disappointing. Then when I tried to get a hold of the company, the phone number does not work. And they have another website with a different phone number that does not work either. Needless to say, the conclusion is that Asset Protection Direct is a fraudulent company that needs to have further legal investigation into.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty and they never honored it. They agreed to give me a partial refund of my money. I never received it. Every time I call, I can never reach anyone.

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

    Complaint: 18327912

    I am rejecting this response because:

    Regards,

    ***************************

    I do not accept the business response because Car Guard is the one my card, booklet etc hace the name of ,with all the phone numbers etc, now they are passing the buck like I said before, as far as I am concernerd

    Car Guard and Asset Protection Direct are one and are under the same umbrella and they should be working as a team to try and resolve this matter, I shouldn't have to keep 3 more years of protection for a car that

    I no longer have, I will send an email with more proof for I don't know how to do the attachment, thank you.  *******

    led complaints with the
    Kansa BBB and thet passed the buck, I'm still trying to get help with the refund, I have paid the $3000 in full and I'd like a refund the
    contract # is CGC24850371, it shouldn't be this hard when I have provided them with everything thay asked of, my email address has
    changed, so the new on is listed. My previous case numbers with the  state of ****** are ******** and ********. Thank you. *******

    ******************(email)

    Business Response

    Date: 10/31/2022

    To Whom It May ******* (BBB): ************************ *** is an administrator of vehicle service contracts. We are paid a fee by third-party sellers to administer the service contracts. The sellers usually use the services of multiple administrators. We do not engage in any marketing directly to consumers of any type. 

    The seller's information has been provided to the consumer on several occasions. ************************ *** do not issue refunds as we are not the seller.

     

    Signed,

    ************************ ***

Asset Protection Direct is NOT a BBB Accredited Business.

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