Complaints

This profile includes complaints for Midtown Home Improvements Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midtown Home Improvements Inc.

  120 Resource Dr Wentzville, MO 63385-1560

  
• 

  Midtown Home Improvements

  945 N Edgewood Ave Wood Dale, IL 60191-1220

  
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  Midtown Home Improvement

  5595 Oakdale Rd SE Mableton, GA 30126

  
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  Midtown Home Improvements, Inc.

  4420 E 142nd St Grandview, MO 64030

  
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  Midtown Home Improvements

  1400 Donelson Pike Suite A20 Nashville, TN 37217-2934

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into agreement with Midtown (MT) on 6/25/24 to install 10 units ( 9 windows, 1 sliding door). Windows arrived in Sept to MT warehouse and installed on 10/7-8/24. 1 window arrive broken and was installed 10/12/24 Requested update on when window that arrived broken and lock for sliding door would arrive and be installed 11/11 Informed MT that there was a defect on middle pane as well as heavy condensation on the kitchen window and asked for update on when broken living room window would be fixed 11/21 We sent pictures of condensation and line, MT said they would send to Mfr. Still no call received regarding broken window replacement 12/2 Still no call to schedule window replacement, also informed them of debris between panes of sliding door. ** responded that they'd send picture to manufacturer and that they'd probably send new glass unit 12/9 No scheduling call. Spoke with person who sold us windows, he got us in contact with scheduling immediately 12/18 Broken window replaced and door lock/latch installed 2/18/25 Contacted MT asking if they had heard from Mfr regarding line in window and debris in door. Also informed them that cold air was flowing through window where sashes meet and condensation was forming there as well.3/14 24 days and there was no response. Later that day MT responded saying they didn't know anything remained to be addressed since the broken window was replaced even though documentation exists to the contrary 3/17 MT left message for manager to come inspect issues 3/20 I reached out and explained yet again what all existing issues were. Manager booked for 3/31 just to inspect 3/31 Mgr arrives to inspect all issues. We also show him where the sliding door has broken further, he says they'll have to contact Mfr regarding line in window, air flow and broken door 4/25 reach out to MT, no response 5/1 reach out to MT, MT said they reached out Mfr and that they'd check with them and get back to me 6/19 No response from MT as of current date

  

  Business Response

  Date: 06/26/2025

  Andy,
  At Midtown Home Improvements, we empathize with your frustration, and we
  want to assure you that we stand firmly behind the craftsmanship of our team,
  the quality of the products we provide, and the warranties that support both.
  After reviewing the matter thoroughly, we want to clarify that this issue is
  not related to the installation work completed by our team, but rather a
  manufacturing defect with the windows themselves. Fortunately, the windows you
  purchased come with a lifetime warranty, which the manufacturer is committed to
  honoring.
  We’ve been in regular contact with the
  manufacturer to stress the urgency of this issue on your behalf. According to
  their records, they’ve attempted to reach you by phone and have left voicemails
  on May 21st, 22nd, and 27th in an effort to begin the replacement process.
  We understand how stressful this has been and
  are working to help bring it to resolution as quickly as possible. This
  morning, our General Manager personally spoke with the General Manager of the
  manufacturer’s local branch. They have assured us that you will be contacted
  promptly to move forward with the warranty process. Please keep an eye out for
  their call, and return any voicemails so they can begin the next steps.
  Thank you for giving us the opportunity to
  assist in resolving this. We value your trust and look forward to the chance to
  work with you on future projects.
  If you would like to reach out to us directly, please feel free to do so.
  Sincerely,
  Midtown Home Improvements Management

  Customer Answer

  Date: 07/04/2025

  Due to the lack of communication from Midtown, we had to figure out who the manufacturer was, why they were calling, and then schedule a time for them to arrive.  The manufacturer ended up adding more weather stripping to all of the windows, replacing the kitchen window and replacing the moving part of the sliding glass door.  Hopefully this will fix the issues, time will tell if this resolves the issue but this can be closed

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of product provided

  

  Business Response

  Date: 04/23/2025

  Steph,
  Thank you for taking the time to speak with our General Manager today. We appreciate the opportunity to fully explain the roofing system installed on your home and the warranty that accompanies it.
  We're also looking forward to assisting you with the necessary repairs following the recent severe storms in your area. Please know that we truly value you as a customer and are grateful for the chance to clarify everything with you.
  Sincerely,
  Midtown Home Improvements Management

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sales Representative ***** ****** come to my house and went pricing to place a deck on my home on 09/24/2024. on 09/26/2024 I called him and cancelled the deal, as I spoke with him, he said to me "why don't you think about it a few weeks and if you still don't want it, I can refund your money". I explained to him I was not going to be returning to work soon, and I will not be able to afford this work. He insisted that I had nothing to worry about if he did not hear from me in 2 weeks, he would have me a check sent out. I did not hear from ***** ****** again I called and left several messages. I texted ***** on 01/23/2025 this is when I got a response. I have uploaded all the information of ***** and my conversation. I did not get any work done and still have not received my refund.

  

  Business Response

  Date: 04/23/2025

  Audrenna,
  Our General Manager has spoken with you on multiple occasions regarding this matter and has thoroughly explained why a refund will not be issued.
  The cancellation of your project was not processed in accordance with the terms outlined in the contract you signed. Specifically, we did not receive the required pink copy returned to our office, nor was the cancellation request submitted within the rescission period, which was clearly explained and documented in the green folder provided to you.
  By the time your cancellation request was received, we had already invested significant time and resources into your projectresources that exceeded the amount retained. While the contract allows us to retain an additional 20% in such cases, we chose not to enforce that provision and allowed the cancellation to proceed without that penalty.
  Given all of the above, Midtown will not be issuing a refund and considers this matter closed.
  Sincerely,
  Midtown Home Improvements Management

  Customer Answer

  Date: 04/29/2025

  I have submitted the conversation with my salesman stating I am due my refund.  I don't know what else I am suppose to do. I have not spoken with the general manger but one time and was referred back to my salesman. I have been told several different things, I was told work was done at  my property which is not true. I was told to send in the cancellation for which I did. I would like to have my money refunded to me I did my part. Now the company need to stand by the agreement and refund my money.

  Customer Answer

  Date: 05/08/2025

  I sent a response stating I put my cancellation in in the approprirate time, and I have a text from the sale reprsentative stating I will recieve a refund as well. No one ever came to y home and did work. The only person from Home Imporvement that came out to my home was the salesperson on the intinal sale. I'm suppose to get my refund.

   

  Thank you

   

  ******** *******

  ************

  

  Business Response

  Date: 05/09/2025

  Dear Audrenna,
  We appreciate the opportunity to clarify this matter once more.
  As previously shared, our General Manager has spoken with you on multiple occasions to thoroughly explain why a refund cannot be issued. The cancellation of your project was not processed according to the terms outlined in the contract you signed. Specifically, we did not receive the required pink copy within the rescission period, and no formal cancellation request was postmarked during that timeframe. These details were clearly outlined and provided to you in the green folder at the time of signing.
  Your cancellation request was received nearly three months after the agreement, following several attempts from our team to reach you. By that point, we had already committed significant time and resources to your projectwell beyond the amount retained. While the contract does allow us to retain an additional 20% in such cases, we made the decision not to enforce that clause and allowed the cancellation to proceed without applying that penalty.
  With all of this in mind, we want to assure you that weve carefully reviewed the situation, and as such, Midtown Home Improvements will not be issuing a refund. We consider this matter resolved and appreciate your understanding.
  Warm regards,
  Midtown Home Improvements Management

  Customer Answer

  Date: 05/11/2025

  I spoke with someone once They were trying to come to my home to start a project I informed them at this point that the salesperson should have let them know I cancelled the contract in a timely manner I have text from the salesperson stating I would get a refund. I believe the salesman did not report to the company because he did not want to return the commission.i know I was a victim in this matter and need my money as I did the correct thing its not my fault the salesman was not honest now Im informed that the salesperson that came to my home is no longer employed at this company.

  

  Business Response

  Date: 05/13/2025

  Dear Audrenna,
  We hope this message provides the clarity needed to fully understand our position on this matter.
  As previously communicated, our General Manager has spoken with you on multiple occasions to explain in detail why a refund will not be issued. To reiterate:
  1. Contractual ****************************start="447" data-end="450"> Your project cancellation was not submitted in accordance with the terms outlined in the agreement you signed. Specifically, we did not receive the required pink copy within the designated rescission period, nor did we receive a formal cancellation request postmarked during that timeframe. These requirements were clearly outlined in the documents provided to you in the green folder at the time of signing.
  2. Delayed ******************************start="896" data-end="899"> Your request to cancel the project was submitted nearly three months after the agreement date, despite multiple outreach attempts from our team during that period.
  3. Resources ***************************start="1099" data-end="1102"> By the time your cancellation request was received, we had already allocated substantial time and resources to your projectwell in excess of the amount retained. While the contract allows us to retain an additional 20% in such cases, we chose not to enforce that clause and instead processed the cancellation without applying the additional penalty.
  After thoroughly reviewing all aspects of your case, Midtown Home Improvements stands by the decision not to issue a refund. We consider this matter closed and trust that this explanation reinforces what has already been communicated to you by our General Manager and in prior correspondence.
  Warm regards,
  Midtown Home Improvements Management

  Customer Answer

  Date: 05/15/2025

  The general manger spoke with me after the contract was cancelled.The communication is not right between the general manager and the sales person may your sales person did not do his job properly for certain reasons that dont not apply to me you guys I have it on my text that Im due my refund the sales person has informed me hes not employed with the company any longer this has nothing to stop me from getting my refund the general manger need to reach out to the salesperson I need my money please and thank you

  Customer Answer

  Date: 05/19/2025

  I do not understand why the salesperson has not been contacted on this matter also I have the text messages that the salesperson sent stating I will get my refund. The day the manager called me I explained I had cancelled and was told to contact the salesperson. It has to be some confusion between the manager and the salesperson I need my refund I did my part. I dont understand why the company is not refunding my money. 

  

  Business Response

  Date: 05/20/2025

  Dear Audrenna,
  Thank you for the opportunity to clarify this matter once again.
  Our position remains unchanged. Our General Manager has spoken with you on multiple occasions and has thoroughly explained why a refund cannot be issued. Your request to cancel the project was submitted nearly three months after the contract was signed, despite several documented attempts by our team to reach you during that period.
  Unfortunately, the cancellation was not completed in accordance with the terms outlined in the contract. Specifically, we did not receive the required pink copy within the rescission period, nor was a formal cancellation request postmarked within that timeframe. These requirements were clearly stated in the contract, and a copy was provided to you at the time of signing.
  By the time your request was received, substantial time and resources had already been committed to your projectwell beyond the amount retained. Although the contract does permit us to retain an additional 20% in such cases, we made the decision not to enforce that clause and allowed the cancellation to proceed without applying that penalty.
  With all of this in mind, we have reviewed the matter thoroughly and must reiterate that Midtown Home Improvements will not be issuing a refund. We consider this issue resolved and appreciate your understanding.
  Warm regards,
  Midtown Home Improvements Management

  Customer Answer

  Date: 05/20/2025

  I am asking why the salesperson is not being contacted. I have the evidence that I am due my refund via text from the salesperson. When I spoke with the general manager I was asked when I was going to have the project going, this is when I explained to the general manager that I had cancelled my contract and was waiting on my refund from my salesperson, this is when the general manger directed me back to speak with the salesperson. I know the salesperson is responsible for the refund that is due to me, and this is why i believe he held things up. I have nothing to do with me way midtown employees handle their paybacks; I need my refund. I did the correct thing.

  Customer Answer

  Date: 05/22/2025

  Im responding to you once again ,your company need to reach hot to the salesperson I have text messages that my refund would be mailed to me . Also I sent the text messages in.The manager did not know my contract was cancelled this is why he called me maybe my paperwork came across his desk.This matter can be resolved if the company contact the salespersons look at my text I sent in.I need my money refunded as I was told it would be the company need to be more proactive with their employees on working with customers cancellations. 

  Customer Answer

  Date: 05/29/2025

  Im not sure why the manager refuse to admit the salesperson error and refund my money. I need to know if the company policy required the sales person to pay out of pocket if a customer cancelled after they were paid . I know I did as I was supposed to in a timely manner. Company need to request their money from the salesperson that did not do his job,and not charge me for the employee not doing his job properly. Im not sure why this employee is no longer employed with the company but I feel the company need to reach out to the former employee or look at the text I have showing the employee stated I will receive my refund. 

  Customer Answer

  Date: 06/06/2025

  Im still asking this company is there any reason they refuse to contact the salesperson. I know the communication is off they thought they had performed work at my home and the only person that had been to my home from the company is the salesperson. This has been a mistake on the company and the salesperson behalf .i did the cancellation on time . Please refund me .I'm not sure why the previous salesperson is not being contacted.i sent in and still have text from the salesperson stating I will receive my refund.i spoke with the salesperson on several occasions and was told the accounting department is behind and thats why the refund is taking so long and that this is normal for the company it could take 3 months or so for my refund. Im really taking back that this company is attempting to keep my refund.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Siding purchase 10/22 not installed until December promise date was November 22. Siding bubbles has been replaced a number of times with same results. New siding picked out and now ghosted by midtown. I want a full refund and will take my business elsewhere as Ive been promised and lied to by ******* and Midtown since Oct of 2022

  

  Business Response

  Date: 04/18/2025

  ******,
  
  We want to offer some clarity regarding the communication and ongoing issues you've experienced with your siding. Please know this was never our intention at Midtown, and we sincerely apologize for the frustration and inconvenience this has caused.
  
  After assessing the situation, our vendor agreed it appears the bubbling may be due to extended exposure to direct sunlight on the affected area. Weve been working closely with our vendor, and they recommended a full upgrade to the existing siding. At this point, they are simply waiting for you to select a new color. Once chosen, the vendor will coordinate all steps necessary to complete the replacement.
  
  Our General Manager reached out to you by phone on April 17, 2025, in an effort to explain this directly but was only able to leave a voicemail.
  
  Please know we remain committed to resolving this matter as quickly and respectfully as possible. Our vendor and ** will be reaching out again soon to assist with next steps and ensure everything is handled to your satisfaction.
  
  Thank you again for your feedback. We truly value your patience and the opportunity to make this right.
  
  Midtown Home Improvements Management 

  Customer Answer

  Date: 04/18/2025

  Complaint: 23203420
  
  I have reviewed the business' response and am rejecting it because:
  
  Numerous times we have been told that this would be taken care of yet it still remains the same. Anytime I reach out Im told how sorry Midtown is and that the issue will be resolved. Well over a month ago I was told to choose a new color which I did within 15 minutes and have never been contacted since. I only get lip service from Midtown and no action. I have an extremely unhappy with who comes home daily and looks at a siding job that is completely unacceptable and nothing gets done to fix it. The entire experience has been a joke from day one. Lied to about dates and times,lied to when told about the solution to fix the siding. Im currently seeking a new contractor and legal action. 3 years and still have an incomplete,inadequate,inferior job.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/24/2025

  Dear ****** & ******,
  Wed like to clarify that the issue in question is a manufacturer defect, as identified by the manufacturer, and is not related to the installation performed by Midtown Home Improvements. The manufacturer has taken full responsibility, is supplying upgraded siding, and will be handling the installation.
  Weve been actively communicating with the manufacturer and have CCd you on the correspondence. They are aware of your color selection and are working toward a resolution.
  Following the initial rejection, our General Manager attempted to contact you to confirm whether you intended to cancel the upgraded siding project. A voicemail was left requesting clarification. Then, at 12:54 PM, 24 April 2025, we received an email from you confirming that you do not wish to cancel the upgraded siding project.
  To reiterate: this is a manufacturer defect, not an installation issue by Midtown Home Improvements. Based on your most recent communication, we understand that you wish to move forward with the upgraded siding that the vendor is offering.
  We hope this brings clarity to the situation and offers some peace of mind. At Midtown, we value every customer and are committed to resolving all issues in a fair and timely manner.
  Sincerely,
  Midtown Home Improvements Management

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  While we accept the fact that the manufacturer will handle this we havent talked to anyone at ****** as of 4/25/25 and still have no idea when our situation will be fixed. The timely manner comment is without a doubt nothing further from the truth as it is ******************************* 2022. This is now the 4th person we have spoken to that has said the issue will be resolved yet it is not. So I believe nothing said by midtown until I see it with my own eyes as everything that has been told to us so far is just lip service.
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my deck screened in by the business in Nov/Dec 2024, since then when it rains I have had a 2 leaks in the roof of my deck. I have contacted the business, and they have sent someone out to my home 3 separate times to look at it and it was not resolved because when it rained again it still leaks. I have since contacted the business and after they sent out repairmen again there was a communication barrier and nothing was done. When I spoke with ******** she told me she would have to talk to *****, which I assume manages the workers, but he has been out of the office.

  

  Business Response

  Date: 04/01/2025

  Hi *******,
  Thank you for sharing your feedback. We understand how frustrating this situation has been for you, and we are fully committed to resolving it.Unfortunately, the unpredictable winter weather in our area over the past few months has made it difficult for our team to safely complete the necessary work.

  
  That being said, our Production Manager will be reaching out to you to schedule a visit to your home. They will assess the issue and determine the best steps to resolve it. Midtown Home Improvements is dedicated to finishing the job and ensuring your complete satisfaction.

  
  Thank you for your patience,
  Midtown Home Improvements Management

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ********

  I will accept this offer to completely satisfy me just as long as you do not forget me. I would really like to enjoy my screened in deck without getting soaked when it rains. And I do not want to lose my pavers surrounding my patio in th yard because of erosion from rain fall being dumped out in the yard

  I know your company does excellent work  I had both of my patio sliding doors installed by your company and I am very pleased with these  (work was done in2019)

   

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling a complaint regarding my experience after purchasing new windows from them in 07/2024 with a $500 deposit. The new windows were ready for installation in 11/2024, & I scheduled an installation appointment. When the installers arrived at my residence, I saw the windows in person for the first time & noticed that the color didn't match my existing windows. The new windows had a red mahogany finish, & my existing wood finish is American cherry. If I kept these windows, I would have had to replace all the molding trims throughout my house to ensure uniformity. I didn't stop the installers from proceeding with their work. But, when I expressed my concern about the color mismatch, the installer stepped outside to call his manager. He then returned and informed me that the company office would contact me shortly and that they would take the new windows back while reinstalling my old ones. I agreed, but I did not refuse the windows outright or request that they be removed. The installers took the new windows and left. A few hours later, I received a call from the manager, ****. His approach was unprofessional and aggressive. Instead of offering reasonable solutions, he attempted to pressure me into keeping the windows, insisting that the color issue was my fault for selecting the finish. He proposed painting the trims of my existing windows, but this would not have matched the rest of my home's baseboards, doors, trims, & windows. When I stated I no longer wanted the windows due to the lack of suitable finish options, **** became increasingly confrontational. He repeatedly tried to intimidate me into accepting the unwanted windows, and his emails also contained offers I found unreasonable. I do not wish to settle by paying for windows I do not have, nor do I want to negotiate a reduced cost to close the contract. **** then began making threats, stating that he would take me to small claims court or report me to collections for the unpaid balance.

  

  Business Response

  Date: 02/26/2025

  The claims made by this client are inaccurate and misleading. The client purchased custom wood grain interior vinyl windows with a white exterior from Midtown on 7/23/24. We offer only five wood grain options, and the client selected the Cherry finish, which was the closest match to his existing trim.
  Upon our arrival for installation on 11/15/24, the client expressed frustration, stating that the windows did not match his expectations. Our installers immediately contacted our office to report the concern, and our General Manager (**) returned the clients call within an hour.
  At no point was our GM unprofessional. He explained that the selected finish was one of the limited options available and that the client had received exactly what was ordered. Because all our windows are custom-made, they cannot be returnedespecially custom wood grain vinyl windows. During the call, the client explicitly stated, I do not want the windows anymore. He was informed that cancellation was not an option at this stage.
  Despite this, we presented the client with three possible resolutions:
  Proceed with installation as ordered while providing a project credit and changing the grids to a wood grain finish on the inside at no additional cost.
  Order new windows with a different wood grain option or paint the interior to better match the trim. While an exact match would not be possible, this option would be offered at a discounted additional cost.
  Cancel the project with a cancellation fee of $2,950.
  These options were communicated both over the phone and via email. During the initial phone call, the client abruptly hung up on our **. Following this, he ignored multiple phone calls and voicemails for over two weeks.
  On 12/4/24, the client finally responded via email, stating, I want to clarify that I have previously communicated not being comfortable moving forward with the project, as the proposed window did not align with the terms I initially agreed to, and I was pressured into accepting the materials as they were. However, this statement contradicts his earlier claim that he never refused the windows.
  Midtown responded to the client on 12/10/24, once again outlining the available options. The client ignored this email and failed to respond for over a month. On 2/3/25, we reached out again, reiterating that if he did not respond by 2/17/25, the matter would need to be sent to collections due to his refusal to communicate. Instead of responding to our attempts to resolve the issue, the client filed this baseless BBB complaint.
  Midtown has made every effort to fulfill our contractual obligations, while the client has repeatedly refused to engage in a resolution. We remain willing to honor the proposed solutions and complete the project per the agreed-upon specifications. 

  Midtown Home Improvements Management 

  Customer Answer

  Date: 03/05/2025

  22974851 Is the compliant #

  I did not see an email you sent on Feb 26th as stated in todays email.  I am responding to their response that this is unacceptable.  They said I hung up on them abruptly - I did not.  I use video relay service and the calls do disconnect through their services and I have no control over this. I stand by what I said.  I do not accept their resolution. 

  Customer Answer

  Date: 03/05/2025

  I am responding to address the businesss response to my claim, which is both misleading and untrue.  I do not appreciate them putting words in my mouth and misrepresenting the situation. 

  To clarify, I did not hang up on them.  The video interpreting system disconnected in the middle of the call, which was beyond my control.  It is unfair for them to suggest otherwise.  

   

  When **** stated that I should not have problems communicating with the salesman because his mother was deaf,  it felt dismissive and invalidated the concerns I raised.  My communication challenges were real, and I expected them to be taken seriously rather than minimized.  

  I ask that the business acknowledge these inaccuracies and properly address my concerns.  I appreciate the BBBs assistance in resolving this matter. 

   

  ****** De Ford 

  Customer Answer

  Date: 03/07/2025

  Hello!  I am not quite clear about the fact that you did not hear directly from me??  I have not receive any email and/or phone calls from you at all. I checked my phone log and neither do not see phone numbers that I am not familiar with nor any messages on my answering machine.  If you NEED to get ahold of me, please call me directly at ************ or email me at ****************************.   When you call me at ************, you will be communicating via ******** ********************** it is all free and also confidential according to the regulations of the ********************************* (***).   And if I am not at home, you can leave a message and the interpreter will relay the message into my answering machine - still within the realm of confidentiality.  All ******** Interpreters (also known as Communication Assistants) are adhere to the rules of confidentiality to the FCC.    The reason why I mentioned this is I was wondering maybe you tried to call my phone number and realize that you may be talking to a Communication Assistant and hang up without fully contacting me.   That frequently happens to me because a lot of hearing people are not familiar with Video Relay Services.   I hope this helps you. 

  

  Business Response

  Date: 03/10/2025

  Mr. ************** sales representative has been using *** to communicate with his family throughout his life, which is why we selected him to work with you. Weve also provided several options to resolve this matter amicably and are committed to whichever one you choose.
  You ordered custom windows and then chose not to proceed with them upon delivery. Please note that this was not an option based on the contract you signed. However, weve outlined three potential solutions, and were happy to move forward with whichever one you prefer:
  1. Proceed with installation as originally ordered, receive a project credit, and change the grids to a wood grain finish on the inside at no additional cost.
  2. Order new windows with a different wood grain option or paint the interior to better match the trim. While an exact match may not be possible, this option will be offered at a discounted additional cost.
  3. Cancel the project with a cancellation fee of $2,950.
  We appreciate the opportunity to address your concerns and remain committed to delivering the high-quality products and services that have built our reputation over the past 30 years.
  Sincerely,
  Midtown Home Improvements Management

  Customer Answer

  Date: 03/11/2025

  Complaint: 22974851
  
  I have reviewed the business' response and am rejecting it because: Hello!  I am not quite clear about the fact that you did not hear directly from me??  I have not receive any email and/or phone calls from you at all. I checked my phone log and neither do not see phone numbers that I am not familiar with nor any messages on my answering machine.  If you NEED to get ahold of me, please call me directly at ************ or email me at ****************************.   When you call me at ************, you will be communicating via ******** ********************** it is all free and also confidential according to the regulations of the ********************************* (***).   And if I am not at home, you can leave a message and the interpreter will relay the message into my answering machine - still within the realm of confidentiality.  All ******** Interpreters (also known as Communication Assistants) are adhere to the rules of confidentiality to the FCC.    The reason why I mentioned this is I was wondering maybe you tried to call my phone number and realize that you may be talking to a Communication Assistant and hang up without fully contacting me.   That frequently happens to me because a lot of hearing people are not familiar with Video Relay Services.   I hope this 

  I have not received any solutions, recommendations, updates - anything at all from BBB.  

  
  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/12/2025

  Dear Mr. ************* have made multiple attempts to communicate with you through various platforms, including the BBB complaint you filed, in order to resolve this matter. We remain committed to whichever option you choose. To reiterate, the available options are:
  1. Proceed with the installation as originally planned, receive a project credit, and have the grids changed to a wood grain finish on the inside at no additional cost.
  2. Order new windows with a different wood grain option or paint the interior to better match the trim. While an exact match may not be achievable, this option will be offered at a discounted additional cost.
  3. Cancel the project, subject to a cancellation fee of $2,950.

  We appreciate the opportunity to address your concerns and are dedicated to delivering the high-quality products and services that have earned us our reputation over the past 30 years.

  Sincerely,
  Midtown Home Improvements Management 

  Customer Answer

  Date: 03/13/2025

  Complaint: 22974851
  
  I have reviewed the business' response and am rejecting it because:  this is the SECOND time you send it to me whether you want me to accept or reject. I do not understand what you are trying to do.  I have NOT heard from BBB via phone and/or emails and I also have not yet heard from Midtown (Window Company).  What are you trying to do with me?  Please help and clarify this.   I am not happy with the Midtown.  Please call me or email me if you have any questions, need any further information, and so forth. I am more than happy to do so. 
  
  
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/24/2025

  I do not want the windows and windows will not match the rest of my house including baseboards, doors, window trims, and other windows in the cherry finish color. The sample of the cherry finish didn't give me a clear statement to match the wood finish when new actual windows came in on November. I didn't like the look of the windows, again. They neither do not have any alternative choice for different available colors and/or wood surfaces nor provide any other alternatives. I want to go to a different business to get the right windows for my house because I do not want to replace the rest of the house with new windows to match the existing baseboards, doors, and windows. I'm responding to their claim that the representative and I had ineffective communications because he knows some sign language that didn't means I'm fully understand his communication.

   

  While the representative may have experience with sign language, it does not equate to effective communication. He is not a certified interpreter, which is what's required under Americans with Disabilities Act ***** to ensure proper communication. I hope that this business will take steps in the future to ensure this does not happen again with other potential Deaf clients natural language is in American Sign Language. I did not fully understand the exchange, which means my rights under *** were not upheld.  Businesses are responsible for 

   

  When installers were starting to work on my first new window on my existing window before they were going to install the first window and hang them up, I told them that I don't like the windows. I didn't say I don't want the windows to the installers or stop them from working. One of the installers went outside and called the office and then went back inside my house. The installers reinstalled my old windows and took the new windows with them. They said," the office will contact you", and left without any explanation or give me another option to keep the windows. They just simply left my premises. In next hour, the General Manager **** contacted me and I told **** that I do not want the windows. He asked me that did if I stop his installers working on the new windows during appointment, I replied no because I said I do not like the windows and then his one of the installers contacted the manager from the phone to told them to leave my premises.   It was all about the office was going to contact me, that's all. I told General Manager ****, again, that I do not want the windows because they don't have other options or want me to change my existing wood trims around the new windows to be matched. I said no again. I want to get my $500 back and cancel the contract. General Manager kept  harassing me and forcing me to keep the new windows per the contract. I do not appreciate what did he said to me that he tried to explain the logic of the custom orders are not refundable and try to sleep on it over the weekend to hear the best offers from General Manager ****. In next week, I tried to answer his calls and left the messages, too. When he called me and the phone call unfortunately got disconnected because I have no control over the internet or maybe ******** communication interpreter network made him that I ignored his calls. Then he emailed me with his threat to use the collection department that he was hoping to get my attention which cause me more emotionally upset than before. He was very aggressive and acted inappropriate behavior to eliminate me with my rights under the law because of my disability. He tried to overcome the power over my disability and that's how I feel now.

   

   

   I am writing to formally address inaccurate and misleading claims made by Midwest Home Improvements Management regarding my complaint. I would appreciate it if they did not misrepresent my statements.

   

  First, I have already clarified that I did not hang up on General Manager. We were communicating over video relay service, which occasionally disconnects due to technical issues beyond my control. I also expressed my discomfort with how I was treated and how I felt pressured into agreeing to things discussed over the phone. I found their conduct to be unprofessional.

   

  Secondly, the installers informed me that the office would contact me then left the premises without an explanation. I was asked if I had refused the window, and I had to correct them on this misrepresentation. Because no conversations such as happened. I was left wondering why they left without informing me what was happening after their phone call. 

   

  I believe Midtown *************************** is twisting my words and this is clear example of why I felt uncomfortable during the process. I appreciate your attention to this matter and look forward to your assistance in resolving this issue.

  Customer Answer

  Date: 06/11/2025

  060425: Spoke with ID(Person ********. The person who took the message with contact Mr. ****** and advise him to respond to our complaint at this convivence.

  
  

  Customer Answer

  Date: 06/11/2025

  060425: Spoke with ID(Person ********. The person who took the message with contact Mr. ****** and advise him to respond to our complaint at this convivence.

  060625JM: Left another message for the consumer to return a call to me -(Operator *******) and sent the consumer an email. 

  061025JM: Left a message for consumer to give us a call with operator-*******.  I advise the operator to let the consumer know this is our third/fourth time trying to reach him. Plus, I have sent him another email. 

  
  

  Customer Answer

  Date: 06/18/2025

  ******JM: This consumer is hearing impaired. The consumer operator called and stated the consumer is moving on and to the ********* and is not satisfied with the BBB not getting this resolve in a timely manner. Although the BBB have left several message with his operator requesting for the consumer to call us with no response. The consumer-(operator) has requested for his to close the complaint on our end as the ********* is now handle this case for him. 

  

  Business Response

  Date: 06/18/2025

  060425JM: Spoke with a **** ******* and he stated that he has tried several times to reach the consumer however as of today the consumer won't return a call. 

  061025JM: Spoke with the operation Manager and he stated he has sent **** an email and spoke with operator and still no response. 

  061225JM: Spoke with ****-Project/Owner and he has explained to me that the offer of replacing his windows and upgrading his new wood grain top has been explained to the hearing impaired operator. However, the consumer continue to not return a call and has stated he is now suiting him in small claims court and filed with AG-Office. 

  061725JM **** the-(Owner) and **** *******-Project matter has asked for this to complaint to be "Close" as they are unable to get any cooperation from the consumer and the consumer still has unpaid balance. The consumer has stated to the owners he is suing them in small claim court and has filed with the ********* after all of their efforts to work with him in getting this resolved according to his "operator" who talks on his behalf. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired MHC for a roof replacement and ceiling repair due to a leak. Unfortunately, I experienced poor workmanship, lack of transparency, and careless cleanup. Despite raising concerns, the issues remain unresolved.After installation, my ceiling developed another leak in the same area, ruining the patch they had just completed due to improper sealing. When they returned to fix it, they left a hole in the ceiling and didnt repair the new damage. Another roofing company later pointed out improper flashing, low-quality shingles, and that old shingles were left on the vent cap, raising concerns about the work.Cleanup was also poor. They assured me they would use a magnet sweep, but security footage showed workers using a yard blower instead. I found nails, metal shards, and staples in my driveway and yard, creating a safety hazard, especially for my children.The sales process felt misleading. They started with a high price, then applied a discount that seemed like a tactic rather than a true deal. Financing terms werent fully explained, leading to a higher-than-expected interest rate. The ceiling repair was just a small patch job but was significantly overpriced. When I questioned the cost, they claimed it was due to a minimum service charge, which was never disclosed. After the job, they tried to justify the poor ceiling repair by claiming the discountoriginally meant to offset financing costswas actually for that work. This was never discussed and felt deceptive.They also agreed to issue a partial refund, but I have been waiting over three weeks with no resolution.I request a full refund for the ceiling repair, a partial refund for the roofing job, proper cleanup, and a commitment to better transparency. For such a major investment (-$19000) I expected professionalism, but this company failed to deliver. I am submitting this complaint to hold them accountable.

  

  Business Response

  Date: 02/18/2025

  ************************************** purchased their roof on January 26, 2025. We scheduled their installation promptly, completing the project on January 29. At the time, the client did not raise any concerns about the cleanliness of the installationonly inquired about the ceiling repair.
  The client's ceiling had a pre-existing hole due to a prior roof leak. Since it was a plaster ceiling, we promptly sent one of our kitchen/bath technicians on January 31 to complete the patchwork. The client expected a full ceiling replacement, but the contract clearly stated a repair. After completing the work, the client requested a discount, claiming they were overcharged. Our ** explained that the charge for the ceiling repair had already been refunded due to financing issues.
  All financing is handled by third-party lenders, and we have no control over interest rates. After contract approval, the client received a higher interest rate than expected, so we adjusted the contract by applying a $1,174 credit to assist with the overall cost. We clarified that while this credit was initially provided for financing, it also covered the plaster repair. To further accommodate the client, we offered an additional $500 discount. We also explained that refund checks typically take 34 weeks to process and mail.
  On February 10, the client reported a roof leak. We immediately dispatched a roofer to address the issue, and the repair was completed. We acknowledge that the ceiling needs to be patched again due to this leak, and we are working to have a technician there by the end of the week, weather permitting. A $500 refund check has already been sent, and the client should receive it soon, though we have no control over mail delivery times.
  We find it noteworthy that the roof has been completed for only two weeks, and the client has received a total of $1,674 in credits for repairs and financing assistance. Regarding claims of low-quality shingles and old shingles left on a vent cap, we have photo documentation confirming that the entire roof was removed, and new decking was installed due to the homes original 1x planking.
  At Midtown, we stand by our warranties and promptly address any client concerns. Since our last service visit, the client has not reached out to us. As scheduled, we will complete the ceiling patch repair this week, weather permitting. However, we will not be offering any further discounts. We remain committed to addressing installation concerns and honoring our warranties.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/2024, Midtown Home Improvements gave me a bid on replacing my roof. The bid was for $20,377, I about had a heart attack the salesman then said that everything has doubled in cost since 2020 as he added that their prices will be going up again real soon but if I would sign today and give down payment that would guarantee that I wont be effected with any price increase. I believe him so I wrote a check for $5,377 making balance $15,000. I got a call from them 7/2/24 saying they would call me Monday after holiday weekend to schedule job. Next day 7/3/24 @ 6:45am a pick up truck arrived with 6guys to start work? They put their ladders against my gutters bending them all up, it sounded and felt like they were going to fall thru my roof, knocking 2 pictures off my wall. I went out to check with them but none of them spoke English and office was closed. Crew finished up leaving several roofing nails in my front and back yard. 4 days later it rained and water poured in through the exhaust fan in my 2nd bathroom. A guy came out and said that the crew forgot to caulk around the exhaust fan but he got it. 2days later it rained again and water started pouring in 1st bathroom exhaust fan and thru one of my light fixtures (still doesnt work) so guy came out and chaulked around that fan. More water spots started showing up on my ceiling. Someone from Midtown Home Improvements came out to look at all the issues that I was dealing with, in 10/2024. Upon his arrival he was more shocked that my home was a double wide. He sprayed some Kilz to cover up multiple water stains. As he left he said the office would call me to schedule the electrical issues, installing 2new exhaust fans and painting all of the ceilings.. No one ever called.. I have called them numerous times, left many messages with no response. So I called from friends phone as potential customer asked for bid to put new roof on my double wide and that is when they told me that they dont do mobile homes

  

  Business Response

  Date: 02/19/2025

  Hi *****,
  We greatly value your business and appreciate your feedback. According to our records, the roof was purchased on May 31, 2024, and the project was completed on July 8, 2024. You first reached out to us on July 10, 2024, regarding a leak, and we promptly sent our roofing crew on July 12 to address the issue.
  In September, you contacted us again about another leak. We responded by sending our service technician on September 16 and September 27 to assess the situation. During these visits, you mentioned that your son had accidentally damaged the exhaust fan while attempting to install a new one. Upon inspection, we found that the moisture was due to condensation from the improperly installed exhaust fan. Additionally, we checked the light fixture and confirmed that no leak was related to the roof. Since these repairs fell outside the scope of roofing work, we recommended consulting a handyman for assistance.
  We have not received further calls or messages about this matter since September, but we are more than happy to revisit the situation and reassess if needed.
  Regarding your concern about the type of home, Midtown does not work on mobile home trailers. However, your residence is a modular home with a formed/poured foundation, which is different from a mobile home.
  Midtown stands by its warranties, and if you reach out to our service department, well be happy to send a technician to inspect your roof.
  Best regards,
  
  Midtown Home Improvements

  Customer Answer

  Date: 02/27/2025

  Complaint: 22937518
  
  I have reviewed the business' response and am rejecting it because: 

  Everything that the business has stated is false. I have several items in my homes that needs to be repair.  I am still having problems with my roof and water is coming in from exhaust fan every time it rains. I have water spots on my ceiling. The roofers didn't seal around air vents on the roof. The Employees that had working on my house they bent my gutters. I ask for new exhaust fans.  The workmanship is of poor quality and I want all the work that has been done corrected.  This is a manufactory home and use differ material than a brick home. 
  
  
  
  Sincerely,
  
  ***** ************

  

  Business Response

  Date: 03/04/2025

  Hi *****,
  We have serviced your home on multiple occasions: July 12th, 2024, September 16th, 2024, and September 27th, 2024. During these visits, weve had several conversations, but unfortunately, these discussions either became hostile or ended abruptly with you hanging up the phone. On February 25th, 2025, you mentioned wanting your bathroom ceilings repainted, and we offered to send a painting company to handle this, but you declined.
  We have explained that the necessary repairs are due to improper exhaust fan installation, which falls outside the scope of the roofing warranty. We recommended the services of a handyman to address this issue. Additionally, **** offered to revisit the situation and reassess it, but you have declined that offer as well.
  You informed our GM that you would like your insurance adjuster to review the work weve done, and that you prefer Midtown not contact you further. You stated you will reach out to us when you're ready.
  Midtown Home Improvements has made every effort to resolve this matter amicably. We stand by the work of our crews and the warranties we provide.

  Midtown Home Improvements Management 

  Customer Answer

  Date: 03/11/2025

  Attached please find some of the countless calls that I made to Midtown, when they claimed that I never called them back since September 24.  Also note pictures of exhaust fans in my two bathrooms where the water came ******* in , just a few days after they completed my roof and it rained.  They stated that my son broke my exhaust fans, my son has autism, there is no possible way that would ever happen!  Light fixture that rain also came through, in my matter bathroom,is what caused it to short out, it worked perfectly fine before rain came through it.  I also have proof that they subcontracted my job out to.  I did not know how to put that on here, but I have it just the same.  

  Customer Answer

  Date: 03/11/2025

  As time goes on, more darkened areas on my ceiling  are starting to show up even in the master bedroom,    Note the exhaust fans, where the rain water come flowing in through into my home, only 3days after they installed my new roof.  They said that my son broke the exhaust fans when trying to replace  them?   My son has Disabled/Autism and there is absolutely no way that could have ever happened.   

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These canvassers operate in cities without following local ordinances. They solicit without a permit. I have told them to stop calling, stop showing up at my home. Last night, 3 solicitors refused to leave after being told. I have contacted the city of **********. Continuous calls, continuos door knocks (even on Sundays - all on video) just non stop harassment.

  

  Business Response

  Date: 02/03/2025

  *****,

  Thank you for bringing this matter to our attention. We take complaints like yours very seriously and apologize for the frustration youve experienced. It is never our intention to cause any inconvenience or harassment to residents.
  Weve taken note of your request for the canvassers to cease their visits, and we will make sure to reinforce this instruction with our team immediately. We value your feedback and will continue to monitor our team to ensure this doesnt happen again.

  Thank you for your patience, and again, we apologize for the inconvenience caused.

  Midtown Home Improvements

  Customer Answer

  Date: 02/03/2025

  Complaint: 22882330
  
  I have reviewed the business' response and am rejecting it because:

  We have been told this before. The 3 canvassing in my neighborhood literally laughed in my face at my frustration. They told me they dont care. If this company cared about how people feel, they would follow the ordinances and not solicit without a permit. Also not bother people clearly not interested. I told them over 3 months ago to leave me alone, and they had this same tired response then and nothing changed. 
  
  
  Sincerely,
  
  Addam

  

  Business Response

  Date: 02/03/2025

  *****,

  Thank you again for bringing this matter to our attention. We take all complaints very seriously and apologize for any frustration this has caused. It is never our intention to cause any inconvenience or harassment to residents.
  Regarding the repeated visits and calls, we are implementing stricter controls to ensure no further disruptions to your home. Your file has been updated to reflect your Do Not Contact status, and we appreciate you speaking with us on September 21st, 2024. Our intent was to follow up on your request to wait until early 2025 to schedule a sales appointment for the fence project discussed with our Telemarketing Team. While we would love the opportunity to discuss that project further, we will respect your request and will not contact you again unless you reach out to us.
  We hope this clears up any confusion regarding our attempts to contact you, and that our response meets your expectations for resolving this complaint.

  Midtown Home Improvements

  Customer Answer

  Date: 02/04/2025

  Complaint: 22882330
  
  I have reviewed the business' response and am rejecting it because:
  
  first and foremost, I/we NEVER requested any sort of contact, ever. Not in 2025, not ever. My documentation will further evidence that fact. 
  
  Midtown Solicitation: Midtown Home Improvements (Midtown hereafter) approached my wife in late August/early September during a garage sale. Additionally, Midtowns policy requires both homeowners present, which creates a substantial scheduling conflict. Moreover, we find this policy personally objectionable, as it came across as sexist. As a result, Midtowns ethics, values, and principles do not align with ours, and we never initiated contact with them, except to request they cease communications. 

  
  Clear Refusal Ignored: Midtown was explicitly informed at least three months ago, through a ****** review, in person, and over the phone, that we were not interested. Despite this, we now learned of their intention to follow up in 2025. Midtowns actions indicate a blatant disregard for our refusal and a lack of respect for our boundaries. 

  
  Illegal Solicitation: As confirmed by the Wentzville City Clerk, Midtown Home Improvements is not conducting its solicitation activities lawfully, including obtaining the necessary permits.
  

  Harassment and Antagonistic Behavior: Following our complaint to the City of **********, Midtowns solicitors parked in front of our house the next day, seemingly to antagonize us. This unprofessional behavior indicates a lack of respect for residents' privacy and living spaces. As a result, I have discussed this issue with my neighbors, none of whom appreciate Midtowns sales tactics. I have also raised the matter with the City of **********, both at ********* and with the police, and will be notifying the **** Midtown says one thing, and does another. Consider this. 
  (Have pictures, wouldnt upload.)
  Sincerely,
  
  Addam A

  Customer Answer

  Date: 02/04/2025

  ****** review from 3 months ago. 

  Customer Answer

  Date: 02/04/2025

  Wentzville confirming no solicitor permit. 

  Customer Answer

  Date: 02/04/2025

  Solicitor Parked in front of my home. Intimidation/antagonizing the day of my letter to Wentzville 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to replace two exterior doors. The wait time to have it completed was 2 months out. A week after the doors were installed 12/16/24 one of the doors wasn't closing tightly and had a visible gap around the frame. Since then I have made four phone calls and sent an email with zero response. With the cold temperatures I am going to pay Spire twice as much as normal for heating costs and my electric bill is going to increase due to me running an electric heater down by the door to try to keep the furnance from running non stop. My 5K door looks so tacky with me putting paper and thin cloth between the door and frame to try to keep the cold air out. ******** customer service.

  

  Business Response

  Date: 01/22/2025

  Dear *******,
  We deeply regret that your experience didnt meet the standards we aim to provide at Midtown Home Improvements. We truly appreciate your patience and for giving us the opportunity to address these concerns.
  Thank you for speaking with our ** today and for allowing him to develop actionable solutions for our production team. These steps will be completed by today, January 22, 2025.
  We understand the stress this has caused, and we hope our swift response brings you comfort and resolves the issues at hand. At Midtown Home Improvements, were committed to offering the best possible experience for all of our customers, and your feedback plays a vital role in helping us refine our processes as we continue to grow.
  Thank you,
  Midtown Home Improvements Management

  Customer Answer

  Date: 01/22/2025

  I was contacted by management today and they had someone reach out to schedule the repair. They made the repair to the door today. There is no need to do anything further with the complaint. The door is working correctly.