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Business Profile

Fire Clean Up

Restoration 1 of Jackson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4 2021 1/3 of my home was destroyed by a tornado.Restoration 1 was the contractor chosen for repairs to my home.The damage required the entirety of my home to be safely removed & stored by Restoration 1 & returned after rebuild.The rebuild wasnt complete to an acceptable standard until summer of 2023, and that did not happen without fighting for it.Restoration 1 began returning my contents in Oct. 2021. I found many furniture pieces & packed items damaged along with rugs & many other items missing. I was told my rugs were in another building.After multiple attempts to get them I was told they couldnt find them but they would pay me the replacement value. Items were packed with dirt, insulation, thrown in with no wrapping, wet & molded.Pieces of furniture damaged they requested I get an estimate to repair the ************** would reimburse me for repairs. The owner, **** Jeffries, was never heard from until right at 2 years after the storm, during which they ignored emails, texts & calls other than the occasional 2-3 month period to give me hope & not follow through. At the point we were told never to contact them again & they refused to pay for any damages **** finally agreed to meet me at my home & that is when the final repairs on my home began. He was given the same detailed list that had been given to his manager of the costs, replacement estimates & furniture repairs that they owed me. The amount they owed me was over double what I asked for which was just over $10,500.After the repairs were finished he had still not reimbursed me for the damages. He ignored calls, then said he forgot & would mail ************ was received. Finally getting him back on the phone he stated the numbers werent right & he has ignored me since.This has been ongoing on for 2 years now with promises until recently. Claims for items I personally paid for I cant get reimbursed from my own insurance because they claim they paid for them. My claim is still open!

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