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Business Profile

Fire Clean Up

Restoration 1 of Jackson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4 2021 1/3 of my home was destroyed by a tornado.Restoration 1 was the contractor chosen for repairs to my home.The damage required the entirety of my home to be safely removed & stored by Restoration 1 & returned after rebuild.The rebuild wasnt complete to an acceptable standard until summer of 2023, and that did not happen without fighting for it.Restoration 1 began returning my contents in Oct. 2021. I found many furniture pieces & packed items damaged along with rugs & many other items missing. I was told my rugs were in another building.After multiple attempts to get them I was told they couldnt find them but they would pay me the replacement value. Items were packed with dirt, insulation, thrown in with no wrapping, wet & molded.Pieces of furniture damaged they requested I get an estimate to repair the ************** would reimburse me for repairs. The owner, **** Jeffries, was never heard from until right at 2 years after the storm, during which they ignored emails, texts & calls other than the occasional 2-3 month period to give me hope & not follow through. At the point we were told never to contact them again & they refused to pay for any damages **** finally agreed to meet me at my home & that is when the final repairs on my home began. He was given the same detailed list that had been given to his manager of the costs, replacement estimates & furniture repairs that they owed me. The amount they owed me was over double what I asked for which was just over $10,500.After the repairs were finished he had still not reimbursed me for the damages. He ignored calls, then said he forgot & would mail ************ was received. Finally getting him back on the phone he stated the numbers werent right & he has ignored me since.This has been ongoing on for 2 years now with promises until recently. Claims for items I personally paid for I cant get reimbursed from my own insurance because they claim they paid for them. My claim is still open!

Restoration 1 of Jackson is NOT a BBB Accredited Business.

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