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Business Profile

Manufactured Homes Sales

Regional Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

This profile includes complaints for Regional Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regional Enterprises, LLC has 39 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home in July 2021, they are supposed to fix any issues during the year. Such as stress cracks in sheetrock, etc. I have emailed them over and over and no response. Email is their preferred way of contact. I've been emailing since last year. Finally a contractor called me, but he kept putting me off. And never showed up. They've not bothered to check with me or contact me to make sure that everything is corrected and fixed. I have a $120K home with cracks in the wall. All I am asking is that these issues be fixed like they are supposed to.

      Business Response

      Date: 12/07/2022

      I have resubmitted work order for repairs to a new contractor. They will be contacting homeowners.

      Thanks

      Customer Answer

      Date: 12/07/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      However, I will file another complaint if not handled in 30 days.

      Regards,



      ***** ********




       

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home in September 2022 and they delivered it in November 11,2022. I had problems with the doors shutting so I didn’t get to move in until they finally came and tried to fix the doors but didn’t(but they did close) they wanted me to move in the home with the doors not shutting. Front door, back door and master bedroom. The doors still don’t lock all the way on the front and back door the bottom lock will lock but the master top lock will not lock still. The bedroom door doesn’t lock and if you push on it the door opens. The screen door on the front door still flies open and close and doesn’t shut( door hitting against the home). They did send someone out in November but they are still not fixed, he did say they would have to put a new door for the front, the air conditioner is out again, the first time it took them 2 weeks to come fix it, this time it has been out since the end of August/ beginning of September. The house is around 85+ sometimes in the house. I have contacted them multiple times and it still isn’t fixed. The baseboards are still not fixed in the living room. I have sent emails and texts about this for almost 1 year and still not fixed. The warranty for the home ends after 1 year so I will have to pay for the stuff to fix. I have called and they always say that they will call back but never doesn’t.

      Business Response

      Date: 02/02/2024

      Per the ** of Regional Homes McComb:

      We have been to this customers home twice to correct these items and adjust all the doors.

      We will reach back out to the customer to come back out again then contact the manufacturer from that point if the issues still remain.

    Regional Enterprises, LLC is NOT a BBB Accredited Business.

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