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Business Profile

Appliance Sales

Viking Range, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Reviews

Customer Review Ratings

1.09

Average of 11 Customer Reviews

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Review Details

  • Parham F

    Date: 08/25/2022

    Parham F

    Date: 08/25/2022

    Bought a Viking fridge 2 years ago… and that’s when everything went downhill. Spent $11,000 for a fridge that has broken down 3 times in 2 years… never before owning a LG or Samsung had this happened before. Just terrible when you have kids, especially a baby. Milk/formula going bad… makes me angry just writing this.
    1st issue- fridge stops working, then had to wait a week to find out the issue. Then order the part and then come install it. Thermostat
    2- Then the 2nd issue our freezer stops making ice, which led to our fridge also not cooling or working properly. They had to diagnose it 3 different times. Then they found out it was a fan that went bad.
    3- all the lights in our freezer stopped working… had to replace the lights.
    4- all the drawers cracked in the fridge which some have sharp parts
    5- ice tray handle broke off
    I have to be honest… thinking I bought the Ferrari’s of fridges… seems like this fridge won’t even last 5 years.
    Just sad to spend $11,000 and have to go through this issues and having kids with there food problems,
    I don’t want a new fridge, I want my money back and never have to deal with Viking again. This is not a good product

    Viking Range, LLC

    Date: 08/29/2022

    Dear ******,
    We are sorry to learn of the issue you have encountered. Viking will be glad to honor the warranty accordingly with the warranty outlined in your use & care manual. Unfortunately, the money is exchanged on the dealer end, not Viking; therefore, we will be glad to honor any repairs that are in warranty.
    We see you are working with a customer agent and the matter has been resolved according to your file, if not please contact customer care at 800-241-9152 option 3 for an update and resolution.

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