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Business Profile

Used Car Dealers

Kirk Brothers Ford
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought a car on July 15, 2023 from Kirk brothers I drove it back to Memphis where I am from. I traded my 2010 ford focus se for it.The next day the car stopped on me while I was driving on the highway on the way to get my daughter, I went to AutoZone to charge the battery where the car stopped again even after charging the light is on. On Monday the battery light plus the thermostat light were still on leading my mechanic to say that I needed a new belt for my alternator. The transmission light is now on and the car jerks. I’ve called Kirk brothers to return the car after reading up on the Mississippi state laws that if a used car isn’t working the customer is allowed a refund or exchange. They told me I owned the car and it was my problem there wasn’t a sticker mentioning the car warranty and no one told me the car was a as is car. I am currently pregnant and have a three year old. They were supposed to clean and fumigate the car because it was dirty and had a roach infestation. They keep changing their minds on what to tell me at first they were going to pick the car up to clean it now since I am dissatisfied they won’t clean the car or come to service the car.

    Business Response

    Date: 08/08/2023

    The customer returned the vehicle 

  • Initial Complaint

    Date:10/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got a vehicle from Kirk brothers in Vicksburg Mississippi on July 22 2022 it was financed through truist bank well today is October 3 2022 I have not yet received a license plate every time I call they tell me their going to call me back and I never receive a call and I'm afraid of getting stop by the police.i just recently called again today and they told me they will call me back in 30 minutes that was an hour agao

    Business Response

    Date: 10/27/2022

    I will look into this matter. 95% of the time this is a state registration issue and not a dealership issue. 

Kirk Brothers Ford is BBB Accredited.

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