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Business Profile

Womens Clothing

WaistSnatchers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for WaistSnatchers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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WaistSnatchers, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company over a month ago and I havent received my order yet. Ive tried calling but the phone is no longer in service, and I tried emailing, but now its returning a mailer daemon. At this point, I just want my money back, but this company has cut off all communication and hasnt issued any refunds. If you go to their Instagram page, its full of complaints and people asking for a refund.

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Waist Snatchers on 11/24/2023. I have not received any notification of when my order will be shipped. I have emailed the business numerous times in addition to writing them on their Instagram and ******** page with no response. I even called the number listed on their page and it is disconnected as well as sending a chat message vis their website with no response. This is not how you treat your customers and I would like a refund of on money.

    • Initial Complaint

      Date:01/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 11/27/2023. I have yet to receive any information. I have emailed and emailed and nothing. I would at least have liked to receive some type of correspondence if it was delayed or anything. I wouldnt have done a complaint if they wouldve at least replied to my messages or gave an update. I have sent over 7 emails about my order. I would really like my order or I would like a refund of my money. It was not listed as back ordered or anything. I dont purchase anything on back order from any company. So, I am just wondering whats going on.

      Customer Answer

      Date: 03/06/2024

      I am very pleased with my order. It did take some time, but I received it and an extra gift was inside. I am thankful and the quality is amazing. It was worth the wait. 

       

      Thank You

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on November 25. The transaction amount of $35 was successfully processed per banking statements. I received an order confirmation on November 25, ORDER #*******.

      As of December 8, and 2 failed attempts to be reached via email, I yet to receive any updates nor my purchase.

    • Initial Complaint

      Date:11/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made this order back in May 2023 it is now Nov 2023 and Ive been emailing them and keep getting the run aroundNO WAY POSSIBLE YALL STILL DELAYED I DOING WANT THE **** ANYMORE AND WANT A REFUND??

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from WaistSnatchers on 8/13/23 via the website that is now seemingly defunct. I knew something was amiss when I didnt receive email confirmation of my order, but I still gave the store the benefit of the doubt. Fast forward to a few weeks later, I reach out via email to inquire about my order and received an automatic reply. A few days later, I received an email from the store confirming my order and apologizing for the delay, and that my order will ship soon with no exact date. This happened a few more times. Fast forward to today 10/21/23, and three of my emails have gone unanswered in an effort to check the status of my order. I just want my money back and to never do business with this company again.

    • Initial Complaint

      Date:08/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is offering products that they don’t have in stock.

      I placed my order back and June and have yet to receive any updates about shipping or a refund.

      I would like a refund since I never received the product.

      The owner keeps saying all sales are final.

      How are all sales final if we never receive a product?

      This company needs to be shut down before other people lose their money.

      It’s a big SCAM with automatic replies to questions/concerns.

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their website describes the waist trainers as being true to size. This is not true. I had gotten my measurements just so that I could be sure I was getting the right size. First of all, it took a month to come. Second, it’s way too big. It does not fit me at all. I am a small and this seems like a medium. I emailed the owner and that got me nowhere bc she didn’t even answer my email. I had to find out online about their “policy” and that they will not exchange or refund. Poor customer service. Cheap material. Long waits plus shipping fees? Tuh! There are better waist trainers elsewhere.

      Business Response

      Date: 08/07/2023


      Unfortunately, all sales are final. The items sold are intimately worn on the body and due to health reasons, we are unable to accept most returns. Because exchanges are now accepted on a case-to-case basis, a request for an exchange must be inquired via customer service email and must be approved. 

      Although we are unable to ensure that it will be 100% correct, it is recommended that you measure your waist to choose the most accurate size. You can also go by your shirt size and if you would feel more comfortable sizing up, it is recommended to do so as well. 

      However, the size chart provided on the website is to "help" guide customers in choosing the size that best fits them. ALL people are sized and shaped differently. Our size chart is based on the average body style and shape. We can not guarantee that the size recommended will be the size that will fit. That is simply impossible.

       We are not allowing ANY exchanges at this time do to the extreme delay in shipment we are currently experiencing and because we have limited stock of items and sizes available at this time. It will be roughly 2 or more weeks before we are able to fully process the exchange. To accomodate the customer, we have provided them with a discount code they can use to purchase the size they prefer or request. 

      We hope that this information helps. Thank you for shopping at Waist Snatchers!

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was purchased 5/19/23 and website stated 7-14 business days for shipping. As of today, 6/20/23, item has not been shipped and no update given by seller.

      Business Response

      Date: 07/13/2023

      Unfortunately, we are experiencing an extreme high volume of orders at this time which has caused a delay in shipment. We are working as quickly as possible to get all orders shipped. We are expected to be up to speed soon. 

      Once your orders are shipped, you will be sure to receive an email with your order's tracking information immediately.

      Thank you for shopping at Waist Snatchers!

      Customer Answer

      Date: 07/20/2023


       


       Complaint: 



      I am rejecting this response because: I was told on June 21st that the company would be up to speed by the end of the month - in JUNE. It is the end of July and still no updates on my shipment. This resulted in me needing to purchase a waist trainer from a competitor company. I would like to cancel my order and request a FULL refund.


      Regards,


      ***** ****







      Business Response

      Date: 07/27/2023

      Hello


      Unfortunately, as stated on the website, all sales are final. 
      However, we can initiate a refund request for your order. If the refund is approved, you will be notified immediately. Thank you.

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on may 15,2023 it was not an pre order item I spent 67 dollars I have yet to receive my items I read that it takes 4-5 days for processing and it take longer if busy 14 days for processing. We are past the 14 days of processing still no tracking number. No items I have done the chats I have emailed I have called still no answers I get an automatic email saying that it’s being processed I do not know what’s going on, this company needs to be stopped and they need to give us our money back. Don’t say nothing about no pre-order because mines was not a pre-order and I’m very unhappy with the customer service and this company taking people money instead of posting on social media instead of having more sales and you have not got the people orders out before you started a new sale , that is very unfair and unprofessional. I want my money back and my shipping fee so I can use my money elsewhere, yall are getting rich and taking our money and using it to pay these IG models I want my money back ASAP!!!

      Business Response

      Date: 07/13/2023

      Unfortunately, we are experiencing an extreme high volume of orders at this time which has caused a delay in shipment. We are working as quickly as possible to get all orders shipped. We are expected to be up to speed soon. 

      Once your orders are shipped, you will be sure to receive an email with your order's tracking information immediately.

      Thank you for shopping at Waist Snatchers!

    WaistSnatchers, LLC is NOT a BBB Accredited Business.

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