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Business Profile

Towing Company

South Central Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing company has had my car for over a month. I paid Bank of America on the 11/27/22 the amount owed the the repossess $2,071. They had to send a release the same day to ******** ******** who sent it to South Central Towing Company in order to get my vehicle. I was told it was a hour process between the too. Only to call the towing company for a whole week saying they didn’t have the release. I started with fees up to $700 and now it’s $906. I found out the car couldn’t be release to my me because it was in my moms name. So I had to get another release from 12/9. Mind u it’s the week it and that’s two more days of $35. I called Monday and the release sent within 15min from all places only for them to say the business is only open on Monday, Wednesday and Friday. I was never told that. So I have to wait til Wednesday which is 3 more days of $35. I was also told appointment didn’t start til 11am but 12/12 I was told today I can come Wednesday at 10am. Now it’s down to $1089 and they put me on hold for 2hrs to tell me that and said they would call back to make sure that was the right amount. They do not take cash payments and add a 3% for using a card.

    Business Response

    Date: 12/13/2022

    Good afternoon,

     

    We were not authorized to release the vehicle to ******* *********. The vehicle is in ***** *********'s name and she was advised a 3rd party release was needed for ******* to redeem the vehicle. The appointment was set for ***** ********* on 12/9/2022 at 2:30pm, ******* showed up alone and we advised her we did not have a 3rd party release. ***** and ******* were advised of the fees.

South Central Towing LLC is NOT a BBB Accredited Business.

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